Floor pro started good but cannot seem to complete the job…read more I am thinking i will need to hire someone to finish up! Very disappointing

DO NOT USE THIS COMPANY!!! I hired Floor Pro to perform a…read moredeep cleaning on my hardwood floors. The service was contracted with the understanding that the work would involve only a steam/deep cleaning and no resurfacing or sanding. The agreed-upon price for this service was $450, which I considered reasonable given the scope of the job. Unfortunately, the quality of the work was severely deficient. Upon completion, the floors appeared incomplete, with visible damage in multiple areas. Specifically, the protective coating was stripped away in patches, and there are at least four sections where the wood itself has been excessively abraded or sanded, resulting in exposed flakes, splinters, and uneven surfaces. In contrast, other portions of the floor showed no evidence of having been cleaned at all. I contacted Floor Pro to inspect the damage and requested a resolution. In response, they proposed to repair the issues by buffing and sealing the entire downstairs floor at a discounted rate of $6,200. This offer raises serious concerns about their business practices, as it appears to escalate a simple cleaning job into a far more extensive and costly repair. I cannot help but question whether the initial damage was intentional, designed to coerce customers into additional, higher-priced services. This experience has left me with damaged floors and a significant loss of trust in the company. I am available to provide any additional details, including photos of the damage, upon request.

Emma has been AMAZING! The house always looks amazing after she leaves, very responsive, and asks…read morefor feedback. I reached out for a cleaning and she was able to get us scheduled quickly. She was so professional and thorough that I've never wanted to go back.

I requested a deep clean and it turned out amazing. The carpets, rooms, and appliances looked…read morefantastic. I will definitely be calling them again.

.E.T. Cleaning Company did an exceptional job on my move-out cleaning. They arrived on time and…read moreworked diligently, paying attention to every detail. The team truly went above and beyond, leaving the space spotless and ready for the next occupant. Their professionalism and thoroughness made the process so much easier. I would highly recommend J.E.T. Cleaning and will definitely use their services again.

Cleaning crew arrived timely and were polite for the few minutes I was present, although…read morecommunication was difficult as neither spoke English. I was away from home attending to my sick father, but came by once for a few minutes to check that all was well. I pointed at the small kitchenette in back of the house that I wanted cleaned too. Cleaners did not fully follow my directions for my move-in cleaning. The service I requested stated that I needed a kitchen and kitchenette cleaned, no other rooms to tackle and requested the shelf linings to be removed. The liners were wiped cleaned instead and left in place. The kitchenette shelves were wiped out, but not the drawers or the small refrigerator. They did a great job on the oven, but I will have to do-over my project to completion myself.