Excellence in every aspect. From the first meeting I knew I had chosen wisely. Her knowledge of…read moreEurope was evident. Being a first time European traveler she listened carefully then helped guide the journey. Every detail was planned, personal timely communication through out, complete printout of travel documents and post trip follow up. And handling my mid trip agenda change late on a Sunday within an hr of my frantic call. If you want first class travel advisory Candace Dupps of Outbound Louisville is the only way to go.

Candace is bright, engaging, and professional. She was tremendous in helping us plan our time in…read moreParis and London this past summer. Not only was she accessible while traveling, but she also continued to check in after we arrived home.

Reached out to Herlene Margulis to get info for planning our honeymoon on Sunday via the email on…read moretheir website. She called on Wednesday and was anything but helpful. She asked how long we want to stay and said our timeframe was basically going to be a waste of time. She was very rude and arrogant for the less than 2 minute phone call we had. Do not use this woman if you are excited about travelling out of the country, she will ruin the experience before it's even begun.

Wendy booked a trip for my husband and I to Germany and misspelled my name on the flight…read moreinformation. We didn't know until we got to the airport and it was a mess. She could not be reached nor did she return any of our calls. We finally got it fixed and was on our way. Then when we tried to get home the agent that told us it was fixed did not fix the return flight and we almost missed our flight home. We never heard from Wendy Elery again.

Not only have I used Amanda to book my vacations, but I have also recommended her to many of my…read morefriends and family. We have all been very grateful for her guidance in planning our vacations. She is extremely helpful and patient with every detail to assure everything from our hotel to dinner to activities runs smoothly and is stress free. Her ability to help plan a great vacation full of fun, stress free memories is what keeps us all going back to her every time! You will not be disappointed!

Amanda is the best! She is a Disney expert but can help plan other trips as well. I have referred…read moreher to many friends! Highly recommend!

I've booked 3 trips through Platinum Travel since 2017. During the COVID pandemic, I requested a…read morerefund of an (already paid-in-full) out of country trip scheduled to begin in May. They processed my refund but told me I would lose $500 by doing so. This was explained to me to be my flight deposits. Turns out it was much more than that. Currently they don't know if i'll be returned $660 of flight costs, as well as holding $222 for travel insurance that is now "non refundable", although nothing in the purchase confirmation states that. The refund is going to take over 60-90 days, and so far I've only been promised to get about 80% of it back. Buyer beware.

Trying to reach someone regarding a refund I've not received for 60 days, I've emailed twice and…read moreleft a voicemail for Ruth Ann. I also have a friend waiting on a refund for 90 days from you. Please contact me 502-741-1413 today.

I was refferred to Vaction Experts though a current client and met one of the specialists (Larry)…read morewho immediately was sincere and engaging. He asked all the questions I would expect (where, when, budget) and then really dialed in options for me. I NEVER felt pressured ever which was refreshing. It was my first cruise and was perfect. They offerred insurance and walked me through what it covered. I declined on my first trip but, have opted to purchase it everytime since Covid. It is way better than what the Cruiselines and airlines offer. They went the extra mile of even printing documents, recommending alternatives to the cruisline sponsored excursions were a huge value and super quality as well as many other personal touches. Larry, unfortuneately passed away and now we work with the owner and his daughter Robin and Rachel. They know what fun and relaxation is and bring it to me every single time!

Booked our trip via vacation experts - specifically Larry Essick because it was a wedding and we…read morewere told he was handling all the details. His service was terrible and I will never use a travel agent again thanks to him! Booked flights with misspelt names then blamed me when I asked him to correct them. Booked flights such that two of my children were considered unaccompanied minors which made checking in a major hassle. He was impossible to get a hold of when we had questions, was abrupt, rude and only offered half answers. I had to call the hotels and airlines directly to get answers to my questions. Stay away from this company!

I balked at the idea of using a brick and mortar shop to book travel in the 21st Century until I…read moretried this place. Linda, the owner, was incredibly, cheerful, helpful and earnest in her desire to make my vacation dreams come true. I've already booked two cruises and will now check with her & her team before I do any travelling. I've never been more happy about being wrong!

I booked my 40th birthday trip with PM and it was seamless. I knew where I wanted to go but not…read moremuch more than that and they were able to help me pick a hotel, book for 20 people, and find excursions. It was a 6 month process and they were timely and responsive even up to the last min when a couple of fully paid guests had emergencies and had to cancel. One of our guests even had a registration mix up once they got to the hotel and they managed to resolve the issue in no time. Everyone had a great time on the 5 day/4 night trip thanks to Shonda and her crew.

Passports Matter is by far the best when it comes to traveling stateside and abroad. I called and…read moreexpressed every thing I wanted in my trip. Passport Matters took care of everything I asked for and also ensured that all my transportation needs from and to the airport was secured. The all inclusive resort I stayed in (Bahia Principle Aquamarine) was top notch. There were a couple of maintenance issues in my room but that was not a reflection on Passport Matter. The maintenance team corrected the problem ASAP. Passports Matter coordinated the decorating of our room for my birthday. Passports Matter took care of the small details that I didn't consider. I am definitely using them for my future travel needs.