Brad is super helpful and thoroughly knowledgeable of the hardware business. He always does his…read morebest to find exactly what you need, and his prices are competitive. Now he has Moose as a Golden companion, this is the store to visit in Bethel!

Brad is the best! Always gives an honest opinion on the most affordable option. I have used him for…read morea couple of years since I opened my own business down the street--and bonus if the puppy is with him that day

Everyone at the store is so kind and I feel like I always get one of the family member owners there…read moreto help me. They allow you to be as naïve as you are, and treat you with such respect, and they have such great knowledge.

We needed to ship a large painting but it was too large for a usual UPS box. Mike and Spencer…read moreCampbell took great pains to package the item appropriately and had it sent to us at a extremely reasonable rate. It arrived in perfect condition.Thank you Mike and Spencer!

Most knowledgeable staff I've come across--at any building supply or home improvement store. Good…read moreselection of building supplies (lumber, concrete, roofing, etc), excellent selection of hardware (fasteners, sealants, odds and ends), decent selection of garden and outdoor supplies. I've always been a fan of family-owned establishments and this is no exception--family owned and operated for more than 45 years, Goodro's provides the individualized service that unfortunately has become so rare these days. They even do design work--kitchens, decks, garages, etc.

I ordered a well pump on Tuesday and paid $15 extra to get it delivered, from Randolph to…read moreTunbridge, on Saturday. It is now 5 pm Saturday, and come to find out, they closed at 1, and we never got our pump!! We have been without water for 5 days now! I left them a voicemail saying that i expect it to be delivered first thing tomorrow morning. If they do, and all is well with the pump, I will change my rating, but at this point I am pretty peeved. UPDATE: Just spoke with the manager (Sunday), he was very apologetic, said the warehouse hadn't delivered to his store on Thursday, as they should have. He found a pump which they have in stock, which will work for us, and promised to personally deliver it tomorrow!! Couldn't have asked for a better response!

We have been customers of this store for over 20 years, even before it was bought by Bethel Mills…read moreand became an ACE Hardware store. We buy dog, horse and chicken food, paint, lumber, and much more and have usually had helpful, if somewhat spotty, customer service. ACE sent a flyer out with a bogo sale for paint in the days before Labor Day, 2018. When we went to our local ACE store-- Central Supplies-- it was closed on Sept. 3, the last day of the sale. They are normally open on Sundays so we were annoyed that we had driven a 10-mile round-trip into town for nothing. But when I called the next day and asked if they would honor the flyer's terms, given they were closed on the last day of the sale, I was told "no". I explained that we were loyal customers and that, if they were an ACE store, we expected that they should honor the terms of the flyer. Finally, after a clerk must have consulted someone, we were offered 50% off our second gallon of paint. I said, "thanks but no thanks" and hung up. I then tried to contact Bethel Mills, their owners, for a manager and ended up leaving a message but no one has bothered to get back to me. I try to buy local in my small, rural community but more and more, the "big box" stores are making it easier to buy-- credit cards, finance plans, military discounts, larger selections, online ordering with 2-day delivery right to my door. The only thing my local store can offer is better customer service but it seems Central Supplies/Bethel Mills just can't be bothered. They should opt out of the flyer if they don't want to be open on a holiday weekend. By the way, we went to Lowe's instead and they were open and happy to help us.

Convenient location. Friendly staff. Good selection of items. Staff are knowledgeable and…read morehelpful. Store is clean and well organized. I would recommend this location for anyone looking for a hardware store with friendly, knowledgeable staff.

Great store, wonderful friendly knowledgeable staff. Now carrying Hallmark items. A hardware store…read moreand more.

The folks in the Brandon Ace Hardware are courteous, helpful, and knowledgeable about their…read moreproducts. On several occasions they have ordered items from other stores that were not in stock, and directed me to products I didn't know existed after I described a problem. I have usually been waited on within a couple of minutes. And another plus: They don't shuttle you into into a corridor packed with candy, stuffed toys, and stupid stuff to wait while your children or grandchildren start whining for what is clearly a come-on. The Ace counter is right in front of you when you come in, and they'll answer a "Where is?" question on the spot. Thanks, everyone.

Liked it better before it became an Ace Hardware. Everytime I go in the place now 2 things happen;…read more1.) a clerk latches on to you so no browsing without feeling uncomfortable when they keep asking what can I find for you, and #2 there is always a problem at the register eliminating a quick trip. Either the bar code doesn't work or the wrong items were listed for a pick up in the lumber yard forcing another trip inside to change the receipt as in take the wrong off and put the right items on and then back to the yard with a corrected receipt and when you get the credit card bill the return of the wrong products isn't credited. Too bad that the entire staff changes often and I don't recognize any of the clerks as neighbors anymore. Yesterday I purchased a quart of Bondo and when I arrived home and opened it there was barely a pint but the charge was for a quart so I bought the same product for a bit less online and I got at least 3/4 of a quart. I have decided that using this store takes up to much of my time compared to the other hardware store in town which truly is get in and get out. Again missing the days of Bob and John and can only hope that the new management pulls the team together and I will try again in about 6 months.

The service at Bisbee's is second to none. I have never been greeted with anything but a smile and…read morea "how can I help you?" in the many years that I've been going there. The staff has helped me with the weirdest of questions and always works with me to troubleshoot how to finish the ridiculous DIY projects that I've taken on... The selection of products that they sell always amazes me considering it is a hardware store in a small town, and the prices are honestly comparable to the larger stores. Don't even think about going anywhere else for projects in the Valley.

We love Bisbee's - Great customer service and they're always helpful in recommending local…read morecontractors/painters/etc. when needed. Good selection and nice size store. We use them for paint, tools, hardware, etc. Very happy with the kitchen cabinet pulls we purchased through Bisbees.

This is my hometown store and my "go-to" place for hardware and household goods. The crew here is…read morefriendly, attentive and knowledgable. You name it; paint, hardware, plumbing, etc.--the folks here are ready to help and advise. Over the years the selection has expanded and with the advent of the internet and being an ACE store, it's easy to find what I need at a competitive price point.

I have shopped here for over 20 years and since this store was bought by Bibens it has steadily…read moredeclined. The staff I knew and respected have mostly all left and the new staff are mostly clueless and have no personality or knowledge of their products and business. If I had another option closer than west Lebanon I would go there in a minute. Today I asked a staff member for a quart of Ben Moore fresh start latex primer and he needed help to figure it out, amazing ineptitude!!!