I have recently started new policies with Hartford Insurance based in Scottsdale, Az. and found agent David. R- Very thorough and personable. I was even called by Hartford customer service just a couple days of starting my new policies, asking if I had any questions, explaining when I'd see paperwork and billing info, etc. read more

This is an email I just sent to my claim adjuster at The Hartford. Jeannine Wille, Next Friday will be THREE MONTHS since Sands Automotive took my car. I have spent $2500 on a rental car. Two months ago, when you said I needed to return the rental car, you were going to check with Sands to see if they would compensate me for the long rental...I NEVER HEARD BACK FROM YOU. Then, three weeks ago, you called me (after trying to reach you for a week) and said you were going to check why this whole process is taking so long. You told me you would get back to me and give me an update...NEVER HEARD BACK FROM YOU. At the same time, I mentioned that we had an accident (not our fault) and took our car to Gerber, and even though there was significantly more damage, they returned our car in a little more than 3 weeks. You then said that Gerber was one of your recommended clients...which was NEVER recommended at the time of this situation. Sands is COMPLETELY INCOMPETENT. Every week I continue to get updates that don't coincide with the previous updates. I don't think they know how to repair vehicles other than American brands. Yesterday, I was told that I MIGHT get my car back next week! This has been an ABSOLUTELY HORRIBLE experience with you, Hartford, and Sands. The customer service I have received has been subpar, at best. I will be leaving this review on Google, Facebook, and Yelp. Mike Popowcer read more

Do not use this insurance company you will be sorry if you do I had this company for 4 years with no claims what they did prompt me to fill complaints with the arizona ag and the arizona state insurance commission read more

200.00 a month for 22 years through Progressive. No accidents, no tickets and I have been driving for 4² years. Called Hartford aftèr joining AARP and was quoted 539.00 a month for the exact same coverages. These folks seem to believe they can suck money out of a seniors pocket. They offer nothing but inflated rates. read more

I wanted to be their client. I signed up for a small business insurance with Travelers last year... This year my contract was transferred to The Hartford. I do not know why this happened. But I assumed my automatic payments were going through. Little did I know... THEY WERE NOT. At this point I'm about 2-3 months behind on payments I thought were being paid. You think you would get a call explaining the situation. NOPE. I discovered my policy was cancelled by accidentally finding an email explaining so. When I called and asked their rep "why did no one call to explain?", he said "we don't do phone calls. We communicate via email and you have our website to log into. (CURSE WORD-Use your imagination) How often do you think I'm going to log into your website? How often do you think I'll be looking for your emails? This is an insurance deal. PAY AND FORGET IT. This is how it works. This isn't some subscription into some entertainment site. I have no intention to log in to your website... EVER. But if someone had called and explained I need to in order to set up a payment process, I would have considered it. They should have done their due diligence to CONTACT their clients to inform them of any existing issues, like payment processing. WTF?! An email DOES NOT CUT IT! So when dude told me this, I was like... "this is how you treat your clients? You can just leave that policy cancelled. I will be searching else where." read more

The Hartford Insurance, they quote a great deal to hook me into the purchase of auto & home insurance (bundle pkge) after a year they raised the premiums. after I compare with other insurance providers. I quit, went back to Liberty Insurance and save over $200. the Hartford tried to penalize me with fees that were fraudulent. after I prove my innocence, they are now trying to add additional fee for not bundling. They took their time to cancel me. what a dishonest representative for The Hartford Insurance. read more

Their representative are rude. They gave me a good quote to reel me in and then hike my rate 10% more than Liberty Ins which I had previously. I canceled and now they want to charge me a month fee. They are horrible. Do not be persuaded to go cheaper its not worth the risk and savings. You pay for membership that goes up each year. read more

Worst company ever. If you have a claim you will need a public adjustor and a lawyer. It will still be a problem getting paid.

The worst company to deal with when it comes down to repairs and customer service. One of there insured decided it would be a good idea to rear end me. This happened in October it is now almost December and my car is still not fixed nor have they tried to help me out, all of there recommended shops apparently don't work on rebuilt title. Austin C. Is my agent and this man must be allergic to phones and emails I've been trying to contact him for 2 weeks and no response no call back nothing, I have to call customer service get transferred 9 times to a "supervisor" yet non of them are just to get this guy to talk to me. People don't do it, it's not worth it read more

I've had the Hartford as my insurance company for about six seven years now. I needed Rose aside assistance today. The 10:30 this morning it is there 2:00 in the afternoon and the tow truck is still not showing up because the Hartford keeps messing it up. It's not the tow truck driver it's not the tow truck company it's the Hartford you can't see you get the tow truck dispatched correctly. As soon as I can I will find another insurance company and I recommend everybody doing this. To leave a senior citizen who is disabled on the side of the road for all these hours is unacceptable. read more

We got our car insurance through AARP/Hartford and it was fine for a lot of years, saving quite a bit over our old policy. Then the premium started going up and up and up every year - for a 20 year old car and an 8 year old car. The last premium increase (2023) was $450! I sold my 20 year old car (wasn't driving it much at all) and the insurance premium went up over $400 on the remaining car! The excuse - now 2 people would be driving the remaining car. The thing is, I'd always been named as the second driver on that car. Nothing had changed. Hartford customer service basically told us "it is what it is" and nothing could be done. I've tried to send a complaint to AARP, but can't see any way to do so. Their relationship with Hartford to "help" older people now seems to be a joke. We now insure the car with the company that carries our house insurance. For basically the same coverage, we're paying over $800 less per year and also saved over $300 on our house insurance (just got the refund check). read more

They increased their prices on me, after reading all these other reviews, I'm changing insurance companies.

Although we've been insured (home and auto) by Hartford for DECADES (through AARP), and NEVER filed a claim - their rates CONTINUE to climb! We're currently getting quotes from other companies and brokers. Don't let "loyalty" to AARP keep you tied to Hartford read more

They are awful! We had a claim and had no communication from the adjustor, Kayleigh. She was very rude. The way that my claim was handled was horrible. How she made the determination of who was at fault was premature and incomplete. They did this without talking to the other driver and it caused my insurance to go up exorbitantly. I would not recommend them...they are not on your side and are competent at all. read more

A total joke of an insurance company. Don't waste your time and or money. Had commercial insurance through them for a couple of years. Got in a small fender bender and then the nightmare began. They don't pay the mechanics and now I get a notice they are dropping us because of a claim that doesn't come close to what they have been paid for the absolutely nothing they do. Eat my shorts Hartford. Looking for a good attorney now:) read more

I'm disgusted how they treat a policy holder! With 45 days left with my policy, I informed them I would not be renewing. They immediately removed me from my online account. It says I currently have no policies with The Hartford. When I called, they explained.. "that's how our company works". I HAVE 40 DAYS LEFT !!! read more

Their driver pulled right out in front of me and froze in the middle of the road and I slammed right into him... The police said I had the right of way etc. but Kayla Jennings refuses to respond to any calls So I had to get my lawyer involved now that Bill is up to almost $8k. Worst customer service worst response no response just a pathetic company read more

After several months with new polices from hartfort still can't access my accounts online and app does not work. All very interesting. read more

Have been with Hartford for 5 or so years.. Spent 40 with Allstate and prices went through the roof.. Hartford was GREAT, then we moved to Arizona from California.. Transferred and had insurance on our home, two cars and an RV.. Again all was great.. Then on Wednesday, August 23, we received a cancel notice for our Home.. Saying it have broken roof tiles, and was vacant. They said the inspection was done Aug 7, 2023. We purchased the insurance in December, before we moved into the home. We put 80 thousand dollars into the home, new roof, new windows, carpet, tile, back yard redone, and front landscaping redone.. I asked if we could send new pictures, bills for the work done, and copies of gas, electric, and water bills. Hartford said NOPE.. The cancellation stands.. I did receive a copy of the inspection report, with pictures.. The pictures were BEFORE we had the work done, not Aug 7.. They committed some sort of non truths here.. DO NOT USE THIS COMPANY read more

Worst people I've talked to in a long time. The agent I was working with Richard Rodriguez was so slow at returning my calls. It took him two weeks or more to return my call each time I called. And then wasted my time by telling me to go to different shops, and get different estimates. Meanwhile, Hartford uses their own adjuster to get estimates. And then I was told that they were no longer paying for my rental even though my car was still in the body shop. by the way, this was 12 days after they had already stopped paying so then I was stuck with a $400 bill from the rental car company. I asked to speak with his supervisor Cindy Vivoli, who was just as horrible as he was. Stated that this was out of her control and that I should go work it out with my own insurance company. My accident was in February. It is now May and I am still struggling with Hartford to get resolution. I requested to speak with Cindy's supervisor and it's been a week and a half and I have yet to hear back from anyone at Hartford. I would never use this company under any circumstances, and I would absolutely never recommend them to my worst enemy. read more

AARP is suppose to give good discounts for seniors. I have a clean driving record. AARP The Hartford car insurance was going to charge me $15 more a month than Geico. NOT a discount AARP!!!!!! Very disappointed. read more

After ten years of loyalty we were cancelled when my husbands wallet was stolen and he cancelled the credit card that was connected with the account. No reach out by Hartford whatsoever regarding late payment. When my husband explained the situation their response was, "not our problem." They wouldn't bridge the gap or insure us further. We ended up with s significantly better rate at Progressive. Thank you, Hartford! read more

Found The Hartford via AARP. They quoted low and then when I asked to sign up they "reran" my profile and it went up 50%. Highly suspect. Buyer beware. read more

They are terrible with seniors and taking advantage of them by denying claims. My 90 old mother in law had wind and hail damage and the refuse to accept her revoking an appraisal. They send out there paid henchman (Donan Engineering) who always side with Hartford. Disgusted with businesses taking advantage of the elderly. read more

Beware! Nice company until you file a claim. I haven't had my car for over one month, but Tyler in claims could care less. Policy and procedure comes before customers everytime. I had a unique sort of damage to my car that their "recommended" shop could not have done as their shop is a Ford dealership and my repair required Hyunda PC boards and specialized software. While it was a complex repair, I could have received my car in about 3.5 weeks had they been at all interested in either my car being properly repaired or my receiving my car in a timely manner. Instead Tyler insists on not allowing reimbursement to me, but to send checks through the current dysfunctional US mail. So far, one check has already been lost. The post office promises to make NO effort whatsoever to deliver non-local checks. It is now close to six weeks, repaired car sitting in a parking lot. I'm annoyed, the Hyundai dealer is frustrated. No date as to when the check may show up and Hartford could care less as long as their outdated, inefficient, and customer-ignorant policy is followed. Who cares about me? I just pay them money every month. Stupid me. read more

We have been with The Hartford (AARP) for almost 17 years. And we have always been satisfied with the amount of premium paid, repair for one accident (10 years ago), etc. We have had several policies over the years - home, multiple autos, golf cart, etc. This all changed yesterday when I opened our renewal notice for the coming year. We have been accessed a 59% increase on our auto - no claims, no tickets, no accidents - our crime for such an increase? We turned 72 years old. Evidently, the company feels we are acceptable drivers and insurance risks at the tender age of 71 years, 364 days but the minute we both turned 72 - we are no longer neither. Of course I called, and the nice company rep reran everything again, just to make sure because SHE had never seen that kind of an increase without a contributing factor!!! She could (would) not give me an answer - of course not, because the company would not be happy if she acknowledged AGE DISCRIMINATION. This is a company that targets older drivers, markets to the same demographics, and then turns around and screws you up the wazoo!!!! I am beyond livid. So, my advice is: just be aware they are happy to insure you, take your money but don't get OLDER because then they don't want you anymore unless you submit to their exhortation!!!! read more

They auto insurance side of this company is very good. But if you get injured during an accident they will treat you horribly and they have accused me of lying. Now not only can I do the things I used to do before the accident, I am treated like a liar and very upset. They also told me to get an MRI and no need to get a reference number, then told me they weren't going to pay it. Not a good company read more

They promise to never drop you but if you witness an accident they are responsible for and you are a witness they will raise your rates so high that you will go elsewhere read more

I had my auto and home insurance with a big California-based company for years. Recently, though, their premiums have been rising, even though I have no accidents, no tickets, no claims, have completed safe driver training course, own my home, have a credit score of 800+, have a monitored alarm system, dead bolts, fire extinguishers, etc. When I questioned that company last year, all the rep could tell me is that they were paying a lot of claims in CA and that was raising rates for everyone--and I have heard the same complaint about that company from several of my neighbors. I shopped around online for about an hour and then followed up by phone with a live rep in order to get specific comparisons for auto/home policies with The Hartford. The result? Higher coverage limits and lower premiums, based on my history. Also, you get right through to a live person when calling the 800#--no lengthy "press this # for sales, claims, customer service...". Made the switch and saved $700 per year! Nice people. read more