Ken Missler and the Riva Ridge crew are WONDERFUL! They take meticulous care of…read more all the details needed so that I could rest knowing Mom was in good hands. Their caregivers are so loving! Ken is on top of the communication and Mom received a beautiful, warm welcome into the facility and a thoughtful well-planned exit. Thank you!!

We were extremely fortunate to find this facility to care for our mother, whose decline in balance…read moreand memory required her to be in assisted living. After a very extensive search of the available facilities in the Leander and North Austin area, with visits to many of them, it was clear to us that Riva Ridge was by far the best choice. Given its small size, at the time of our interest there were no available rooms, so we asked to be put on the waiting list. The wait was well worth it. After moving there, our mother in a short period of time became accustomed to her new surroundings and the homey environment of the place, which is in stark contrast to the crowded-hospital feel of many facilities. Ken Missler is a hands-on owner of the place, and he and his staff are caring and compassionate while maintaining their professionalism in the day-to-day care. The range of residents' issues and capabilities is wide, and the staff engage the residents in games and art, etc., to the extent of the residents' capabilities. Visitation is essentially unlimited, though it was limited for a time during the pandemic in accordance with statewide COVID restrictions. The availability of both assisted living and memory care, performed in adjacent buildings, along with the availability of hospice care, are useful combined features of the facility that are not commonly found elsewhere. My very favorably view of Riva Ridge has been corroborated by others. My wife, as part of her church's visitation outreach to home-bound seniors, has visited many assisted living places in Leander and Austin. None has come close to the homey and comfortable environment of Riva Ridge. Once, when I was visiting my mother at Riva Ridge, I met a former nurse who was looking for a facility for her disabled husband, after removing him from another assisted living place that was not adequately caring for him. Having experience in these matters, given her occupation, and having looked at several possibilities, she told me she was very impressed with Riva Ridge and wanted to place her husband there as soon as possible. Our mother was at Riva Ridge for two and a half years as her health declined, the last six months in hospice care before she passed away peacefully in her sleep. She was taken care of, looked after, engaged with friendly and caring people. I thank Ken and his staff for taking such good care of her, and I unreservedly recommend Riva Ridge to others who need to find a place for their loved ones that require compassionate, professional care.

Serene Setting has given my father so much love and attention and we are so blessed to have found…read morethem for his care. They are attentive and gentle...observant and communicate well with our family. Thank you Serene Setting, we are thankful for you!

After comparing the rest, I brought my mother to the best! My mother is so relaxed and well taken…read morecare of here! The staff is amazing!!! They are extremely attentive, clean, and friendly! Ray and Colleen treat everyone like family! That is what it is here... a big family who can cook amazing food!!! I would highly recommend this facility to my family and friends or anyone who is in need of a great place for their aging parents.

My wife and I selected Precious Group Home Care for my mother in Oct of 2020 after looking at…read moreseveral facilities, she lived there until July of 2022 when she passed away. My mother was 98 years old, had dementia and was no longer able to live with us. We selected Precious because of their smaller size and more personal care. We found the entire stall to be very helpful and caring, Rita was always available if we needed to talk to her. My mother was always kept clean and if she did not feel like eating at the table with the others, they would bring her food to her in her room and she could set in her chair and eat from her tray. I would highly recommend Precious Group Home Care. Don Anweiler, Round Rock, Texas

Thanks for making a difference in assisted Living care …read more Your company have demonstrated real quality in Care for the elderly helping them in the management of their activities of daily living. May the good Lord give you the strength to deliver the message of hope and care always.

Do not send your loved ones here. I will write a detailed review at a later time, but I have a…read moremoral obligation to state the following to warn other families and save them from this living nightmare. My mother in law has been there for only 6 months. Shortly after admitting her, we noticed that my mother in law was not bathed with very greasy hair, full and leaking diapers, feces on the toilet, etc. They said they were showering her but the amount of shampoo in the bottle we provided has hardly moved. Her room was a mess with feces never cleaned up (the smell was atrocious). She never had sheets on her bed, etc. We reported these issues to the director, Nathan, on 5/21/19 and as you can see from pictures taken 5/25/19, these issues were not resolved. This facility is unsafe. Just yesteday, I saw an unattended spill with a patient walking right by it. This facility is not properly staffed (1 staff for approx 20 patients after business hours). The director, Nathan, is a single point of failure for the facility and is in the wrong line of work. He should not be around the elderly and should not be the face of this facility. He has made alzheimers seem like a cake walk in comparison to how Harmony Point has treated both my mother in law and our family. My husband and I have medical power of attorney for my mother in law. Harmony Point has had their physician see my mother in law on at least 8 occasions without our knowledge and has also prescribed her 3 additional medications without our knowledge or approval. When one of these medications we did not know about was running out, Nathan called Family Protective Services on my husband and I for neglect - while we were on vacation. Yes, you read that correctly - the facility we pay $4k a month to care for my husband's mom has called FPS on us due to an RX running out that they never even had permission to give her in the first place. Nathan has outright lied to us in every conversation we have had with him and also blames the symptoms of Alzheimers on the patient and their family. They told us all the right things when we admitted her to the facility. Ever since, it has been a complete nightmare. We are moving her out of there asap and reporting to the state. This place needs to be shut down. I will write a much longer, detailed review at a later time. Update 9/23/19: hi Kate, nice to hear from you. Corporate was supposed to call us on 9/13 to follow up with next steps for my mother in law - still nothing. Just today, Jason called Nathan who told him our call with corporate would be tomorrow 9/24...which is laughable at this point. On 9/20, Nathan gave a paper full of lies about our family with a straight face. The letter also stated that you have been charging us $25/hr around the clock for a 1:1 care that we never were communicated about. I am reporting this facility for multiple issues including fraudulant charges. The only communication we have had is from us calling harmony point. Harmony point is a nightmare. Read your other reviews on here for reference and maybe do something about your main problem: Nathan. I have recordings and detailed documentation from all communications, so keep that in mind in your next response.

On 4/1 was promptly contacted by Civitas. Shared my concerns about the care of the residents and…read moremanagement of Harmony Point and was told I would receive a reply. For obvious reasons, my review went up after making other arrangements for my mother. Since we are no longer financially connected, Civitas must believe their need to reply is unnecessary.

I loved the Point! The staff, the residents, and stayed there for about 6 months and met many…read morewonderful people. I had knee surgery and was healing from that. The Staff was very friendly and supportive! I would highly recommend the Point! Lynn Hart McKenzie

Jessica Garza and staff have been so kind, helpful and accommodating. Our family is in their debt…read morefor the patience and effort shown in helping my parents fit in to their life at The Pointe and their doctor visits and arrangements. Very grateful to the warm hearted staff at The pointe in Cedar Park.

Finding the right place for my mother as she faced the challenges of dementia was not easy. We…read morestarted with assisted living, then moved to memory care, but after ownership changes, the quality never felt the same. That's when I discovered Tran's Senior Oasis--and everything changed. From the moment we arrived, I knew TSO was different. Dr. Tran and her staff aren't just caregivers; they are family. They treat every resident with love, respect, and dignity. Many of the staff have been with TSO for over 10 years, which says everything about the culture of consistency and compassion. Dr. Tran is a very involved owner--she doesn't just manage from a distance, she knows every resident, every family, and is always attentive to their needs. That level of dedication gave me something priceless: peace of mind. As my mother's journey came to its final stages, the partnership with Altus Hospice made all the difference. Dr. Tran and the hospice team worked seamlessly together, surrounding my mother--and our entire family--with kindness, compassion, and comfort. They supported us through each step, ensuring my mother's last days were filled with dignity and peace. My mother spent her later years at TSO surrounded by kindness, stability, and genuine care. For any family searching for a place where their loved one will not only be cared for, but truly cherished, I cannot recommend Tran's Senior Oasis enough.

This is an amazing place . My family and I highly recommend it. The staff took great care of my mom…read morein her final days. Covid prevented us from even coming to visit her until the day she passed. The staff was with her till the end as they held her hand and read bible verses to her. The took great loving care of her during meals, baths, and at night. Place is very clean inside and the food was good. If their is availability, this is the only place I would recommend in our area.

My father arrived at Aria Memory Care in April 2015. He has been struggling with Parkinson's and…read morewas in the beginning stages of Alzheimer and Dementia. He was also recovering from a broken hip and was using a walker. Aria had the safest facilities for my father to move around. The common areas have wood floors and less clutter than other communities. I felt my father was safe. My father enjoyed being able to enjoy the out side on his own with access to their courtyard. Not all communities are set up where your loved ones can enjoy outdoors when they want to. The Facility Manager was very helpful in helping set up my fathers room as well as hanging pictures. Since my father was an engineer, the Facilities Manager took the time to have many great conversations with my father. It is great that Aria is dedicated to Memory Care. They know how to take care of all levels. The separation of cognitive and non cognitive guests is priceless. My father was able to have conversations with other guests with similar challenges. Having a loved one in a home is all ways difficult but when you arrive at Aria you really do not feel you are in a nursing home. It helped me when I was visiting my father. Last but not least the Executive Director Ceri Mackenzie is there for you and your loved ones 24 hours. I have seen this first hand. She was there for helping me manage my fathers needs. Her experience and knowledge comes in handy as anything can happen any time when you are taking care of our elders. The team reacts positively to Ceri's experience and enthusiasm. To sum it up, Aria is a gem in senior community. It offers clean, safe, easy to navigate common area floor plan, spacious individual units and a lovely courtyard to enhance for my father's daily experience. Mostly importantly, the team members are friendly, caring and do not hesitate to come to aide whenever the unexpected need rises. My father actually thrived and showed improvement in matter of weeks under their care. . I have had other family members in Brookdale, Sunrise and, and Emeritus. Aria Memory Care is superior above all other communities. I would recommend Aria to any of my close friends and family.

We moved our father into Aria in July after touring many different facilities in North Austin and…read moreCedar Park. Our Mom was my Dad's primary caregiver prior to her unexpected death so this transition has been very difficult. I chose Aria because the staff were all very caring friendly, the facility is very clean and modern, and the apartment/room was a nice size and well laid out to match, as closely as possible, my Dad's bedroom at home. My Dad has only been there 2 months but I still feel very confident I have made the right decision with Aria. Ceri Mackenzie is the medical director and she is very patient with the family and also with our Dad. She is knowledgeable and shares that knowledge to make us more comfortable with the transition. The nursing staff and aides have all been very friendly to Dad - especially Kristin, Melissa, Brandon and Jeannette - but they have all been wonderful.

If there were a lower star rating, I would choose it. Please do your due diligence before placing a…read moreloved one in this facility. I want to begin by recognizing the people who truly made a difference. The hospice nurse, Sheena, was exceptional -- compassionate, attentive, and everything you would hope for during such a difficult time. I am also grateful for Victoria in the Business Office. Of the several business managers I dealt with over three years, she was by far the most helpful. She consistently sent invoices to our long-term care insurance on time and even joined calls with the insurance company to resolve payment issues. She was professional and responsive, and I appreciate her efforts. Unfortunately, my overall experience with the facility itself was extremely disappointing. First, ask about annual rate increases. The monthly cost increased substantially each year. Most recently, the rate jumped $500 -- from $7,835 to over $8,300 per month. Second, be aware of their billing structure under the new ownership group, Pegasus. Charges are now split into a base "rent" plus a 1-10 care level rating. My mother was rated a 2 out of 10, and we were billed accordingly. Make sure you fully understand how this system works before signing anything as I can only imagine what they are charging those that "rate" higher. If you have long-term care insurance, monitor invoicing closely. Insurance coverage is only helpful if paperwork is submitted accurately and on time -- and that was a recurring issue until Victoria stepped in. One final note: My mother passed away at the end of January. I had her belongings removed from the room on February 1. Despite this, I received a final statement for over $3,600 for February because her passing was considered a "two-week notice." That policy, applied in that moment, felt deeply lacking in compassion and simply a money grab to give them more time to try and find another "cash cow." What is perhaps most frustrating is the broader reality that facilities are allowed to raise rates year after year with little oversight, while families are navigating one of the most vulnerable seasons of their lives. The generation that built this country should not feel like a revenue stream at the end of their lives. There seems to be minimal accountability around how aggressively these increases are implemented or how billing policies are structured. Greater transparency and oversight would go a long way in protecting families who are already under enormous emotional and financial strain. I rarely leave reviews, but I wish I had known these details beforehand. This is already one of the most stressful seasons a family can face. Ask detailed questions. Read the fine print carefully. Understand the billing policies in advance. Finally, if you are a company that responds to reviews to try and reduce the impact, please reach out to me and share with me how you aren't only concerned about money, because that is exactly how you come across. So please, don't come on here and give some BS corporate "company" answer as to how you think this is justified. I promise you, if we randomly asked 100 people if charging someone for two weeks and over $3600 after they have passed, you would not like the results. If what you are doing was justified, then when you submitted the invoice to the insurance company...they would pay it. The fact that they won't, isn't them being greedy...it's you...because it's flat out wrong to try and still profit from a dead person. IF you do want to discuss it, dont send someone on the payroll, send the suit wearing, luxury car driving F*$#@ who lacks logic! I genuinely hope your experience is different.

We didn't reach out to LifeWell corporate office as we were afraid it would cause my husband…read morefurther trauma, while in The Legacy's care, by submitting a complaint and that's why we waited until he was safely somewhere else. If you really care about your residents you would have reached out to me and not on Yelp. The two months that he has been away from The Legacy at Crystal Falls he has had one fall from standing and it caused a bruise and didn't even break the skin. That's when we started questioning all of his injuries while in your care which we were told were from falling out of bed to missing a chair.