This escrow company is good. They respond fast to all emails and calls. I sell homes mostly in San Diego County, but if I ever run into a Temecula client again then I would advise them to use this company. Thanks again for the smooth transaction. read more

I have the pleasure of working closely with each of the Heritage Escrow Staff. They are truly the BEST IN THE BUSINESS! Also, the fact that Heritage Escrow is backed by the best Fortune 500 company and has been in business for over 50 YEARS says that they won't be going anywhere and your lifelong savings is safest with Heritage Escrow verses anywhere else. Reputation, Experience & Knowledge are most important when choosing your escrow partnership. Work with the BEST OF THE BEST and choose HERITAGE ESCROW as your go to! read more

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Heritage Escrow has been amazing the work with. Shanelle and Deni were very responsive to all my questions. I couldn't be happier with the service I received and highly recommend them. We closed well ahead of schedule. read more

It is always such a pleasure to work with Shane!le and Deni. They are knowledgeable, professional, patient and they get it done. Thanks much, ladies. read more

It was an honor to have worked with Heritage Escrow Company. They made it all so easy and stress free. Not only were they professional but they treated us like we were family. We definitely would use them again. read more

Shana Atencio and her team were an absolute pleasure to work with. Represented the buyer in a smooth and enjoyable transaction. Thank you Shana, looking forward to the next one read more

If you are the other party involved in a deal that either the seller or buyer is using Heritage as the escrow company. Please find another escrow company because you will get bias decisions, where you will get unsatisfactory service. My process with this company has been a nightmare from the start. You will never get any information unless you probe for it. I have been left in the dark at certain stages during the process of buying a house with this Escrow Company. Even after we closed, it took wreks before payments were mailed out after I called. Even when I called they will not return my phone call, always felt like I was getting the cold shoulder. Carol was the agent handling my escrow account and I think I spoke with her like twice, she always passed me off to her clerk/aid and could never get a call back from her. As mention before if your are not the one bring the deal to this Escrow Company, you will be in for a treat...run away and seek help from another company. read more

Kate Botterell is the best escrow officer I have ever worked with. I love working with The Heritage Escrow company as often as I can. I choose to use Kate & The Heritage Escrow simply because their customer service is amazing and the knowledge, speed & efficiency of their team is unparalleled. Every agent knows that a bad escrow officer/company can literally slow a transaction down to a crawl. If you want to try an amazing company that will make your escrow a breeze...then tell your agent you want to try The Heritage Escrow. All of their escrow officers are awesome...but ask for Kate Botterell...she is flat out amazing. I've worked with 100s of escrow officers in my career...she puts them all to shame. It is a great relief as a real estate professional knowing that my clients are being serviced by such a highly skilled team and helping to ensure a smooth transaction. Just a side-note. They are an independent escrow company that is licensed by the DOC (department of corporations). If you are selling your home or buying home, you must absolutely insist that the escrow company is licensed by the DOC. If it's a broker-owned escrow company that is affiliated with a real estate company...again that is fine, but if it's not licensed by the DOC, insist to your agent that you want a company that is. read more

Working with Heritage Escrow, but especially Tamarra has been such an awesome experience. I am so grateful to have had the opportunity to work with this team!! read more

We couldn't be happier with the service we received from Carol and her team at Heritage Escrow in Temecula. They were prompt, friendly, and helpful every step of the way, and we feel fortunate to have worked with them. read more

Heritage Escrow is the best! Carol Henke and her team didn't just treat us as regular customers, they treated us like family. That is the most important for me. They are so nice, professional and courteous. Answered all of my questions and requests, even took our hand every step of the way. I needed a big favor of moving my closing date earlier and they accommodated my request and made it happen with no questions asked. Because of them, me and my family are going to live in our dream home. Their customer service is top notch and i would highly recommend them to anyone. If they can get the home of my dreams, they can do the same for you. Thank you Carol and Team. We love our new home!!! read more

Carol Henke and her staff at The Heritage Escrow company did a fantastic job of answering all my questions and kept me informed of the escrow process while closing in a timely manner read more

Shanelle at Heritage Escrow in Temecula is awesome!! She made sure our closing went smooth and fast. Whenever you email her, she responds right away. We needed to close 2 weeks earlier and she had everything ready to make sure it could happen. Love working with this escrow company! read more

Carol and the rest of the crew are amazing!! Not only do they get it done right they get it done on time! I love this company and exclusively use them for all of my escrows. The fact that they have a sales rep that will hand deliver your checks and closing packages for you totally sets them apart!! Love you guys! read more

Shana Atencio is the BEST escrow officer I have ever worked with. I have used allot of escrow companies in 20 years but this office is simply the best. Her manager Carol is incredible and everyone in the office is extremely polite and friendly! I reccomend this compnay to anyone needing a good escrow compnay. HAnds down the BEST! read more

There are many good escrow companies out there but, if you want a great one then Heritage escrow Shana Atencio is the one for you. Her response time is off the charts and the quality of the office is one to rely on. Carol Henke is the most learned Manager and supports her escrow officers with integrity and knowledge. Save Shana Atencio with Heritage Escrow in your "must save" for top Escrow officers. read more

As usual Shanelle and her team did an excellent job closing another one of my transactions. Heritage always goes above and beyond on every file I send them. I could not ask for a better escrow team to work with! read more

REALTORS STOP USING OTHER ESCROW COMPANIES! Shanelle at Heritage Escrow is the best in Temecula! She took over a transaction from a different escrow company after they failed to perform. Because of Shanelle, our transaction was able to close and my clients couldn't have been happier. Shanelle is a blessing to all transactions and I can't wait to work with her again if provided the opportunity. read more

Carol Henke and her team at Heritage Escrow are awesome! I highly recommend them and have relied on Carol for many years for my client's escrow needs. Always a job well done. read more

Extremely satisfied with Shana, I have closed files with Shana and we are currently open on a few. She is prompt, sufficient, extremely knowledgable and does anything you ask her to, she adds hat extra touch of making you feel like you are her only client. That is truly important to me as my goal is provide excellent service to my own clients. I have been in real estate for many years and have worked with too many escrow officers to count. When you are up to your ears with work, having a great escrow officer really helps your business run smoothly and takes a huge load off As agent we have so many daily tasks that we have to tend to. Working with Heritage as a whole has been wonderful. I am extremely grateful for the professional attitude each person has offered, most importantly Shana. I would genuinely recommend her to any agent looking for an escrow officer. read more

I had a great experience with Shanelle Jones and Deni Trainoff at The Heritage Escrow Company. There was an unexpected issue in the middle of our escrow and Shanelle and Deni were right there to solve the problem at hand and keep the deal moving forward. I will definitely work with this company on my future real estate deals and purchases... Thank you for your hard work Shanelle and Deni. It's much appreciated.... read more

Carol Henke and her team at Heritage Escrow were quick to respond and great to work with. It was a pleasure to have an effective team get the job done. I would highly recommend them on a transaction. Thanks for all the efforts and hope to work together soon! Raelene Garcia Realtor at Ocean West Realty read more

Heritage escrow is my preferred escrow for handling my clients transactions. I highly recommend Heritage escrow for your escrow needs. I have successfully closed many transactions with Heritage escrow and love their communication as well as their ability to get things done in an organized and expedited fashion. Thanks Kate Botterell for always being there when my clients and I need you. read more

Coming from a background of escrow, I had a high expectation of what I expected from an escrow officer, and I found such a person, Shana Atencio, she is the best, her customer service skills are phenomenal, she is my escrow officer for life!! Thank you Shana for always going over and beyond for my clients and all others involved in the transaction. read more

I couldn't be happier with the customer service and just the whole loan process alone. Carol and her team were amazing! Always on top of it! I can't thank you all enough! read more

Probate escrow was handled professionally and was a pleasure working with Heritage. Made my job so easy with their interaction with the Seller to guide through the paperwork. Thank you Team Shanelle. read more

Carol Henke was exceptional and had a positive attitude! I would definitely do business with her again. She was fast and responsive regarding details and able to get things done in a timely manner, when we were hit with a deadline. Thanks Carol for going above and beyond! read more

Melodie just helped me fill out a few escrow paperwork and I would have to say that she was one of the most helpful, and friendliest person I have ever met. She made everything go quick and easy. Answered all of my questions and more. Everyone at this office was very helpful and I just wanted to say thanks for everything you guys have done for me. :) read more

Shana Atencio is one of the best escrow officers I have had the pleasure of working with! She is ALWAYS on her A game, has excellent communication, goes above and beyond as an​ escrow officer​ and is just all around great. Thanks Shana for your amazing service and hard work! read more

We used these guys when we sold our home through the realtor, Josh Painter broker for Pacific Lifestyles Realty. So even though, the experience with the realtor turned out to be unprofessional, I would definitely work with Heritage Escrow again. Specifically, Kristen G. was very helpful and sent us all the things we needed very promptly via email or regular mail. All the paperwork was transparent and there was nothing hidden. I would recommend these guys and will be definitely using them in the future when we sell/buy our home. It made the stressful act of selling a home/moving less stressful because these guys were one less thing to worry about. they moved the paperwork along at the pace the realtors, and bank needed. They never dragged their feet like my experience has been with other escrow companies in the past. Any concern I had, was addressed right away. So thank you for that! read more

The best in the business. Reliable, trustworthy, and they get the job done. As a realtor, I highly recommend Shana Atencio for all my real estate transactions and hold her in high regards. read more

Shanelle and Deni worked very hard on getting our escrow closed on the house we sold! Our escrow was not your ordinary escrow, it was different due to the additional legal papers that we needed in order to close the escrow. They handled our escrow in a very professional manner and they kept me updated on what was going on every step of the way. I am confident that if you have them on your escrow team you will be grateful for the extra effort they put into their work at Heritage Escrow! Happy Home Selller!!! Thank you! read more

Horrible service!!! Lousy record keeping! Beware!! I received a Escheat letter from their corporate office notifying me that there were $500 left from my purchase transaction in 2015 and it will be turned over to the State if there's no claim the money. However, they will not release the money until they can verify with the buyer if she wants any claim of it. My buyer is in her 90's and incoherent, so there's no luck in getting her response. When I called and spoke to Carol, the obnoxious manager of Temecula's branch, she instructed me to reach out to the buyer see if I can figure it out myself; otherwise, they can't release they money. I told her that it's her job to contact the buyer, not mine, and it was her fault for not taken care of our fund properly so that this should not happened in the first place. She told me that I better be nice to her if I want her to help me. I guess their lousy record keeping cannot tell them why and whose $500 it belongs to so that buyer and seller have to figure it out ourselves, even though we paid them service fees for this very purpose. I guess they don't know the reason for their very own business existence and how to function like an escrow company. Escrow is a dime a dozen. Avoid this dump! Find yourself a more reliable and trustworthy company who value customers and know how to do their jobs. read more

Use them at your own risk. They made more than one mistake with our escrow account, one of which could have caused the closing to be delayed. It was not delayed only because my mother left the hospital while I was in labor in order to drop off a check for additional funds. Second mistake was not responding to a document signed by both parties which stated how the remainder of the funds should be distributed at closing. As a result, they released funds to the seller which belongs to us. Even though it was their mistake, they refuse to get corporate involved and insist that they can't get me the money because the seller won't send it back to them. They need to learn to pay for their own mistakes instead of making the customer do so! read more