We went to Home Depot for a child's "workshop." It was very very busy and there was a line to get a spot at a table. We were given a wooden kit - this one was a BBQ as it was the first Saturday in June. They also gave us a blank gift card ... hint hint. The card fits well inside the BBQ - a good gift idea. I gave this 5 stars because it is such a nice idea. I love the idea of involving my 6 yr old grandchild in something healthy and useful in life. I figured someone would show us what to do. No ... we went to a table and everyone has to read the long directions and make it themselves. I asked for help and the man couldn't answer. We were down a screw and there weren't others. I wish they would have posted step by step directions with a picture or sample of each step. We used a screw at one point, instead of a nail. It didn't matter in the whole scheme of things but we didn't know that and thought we might have ruined the whole thing. .. a little stressful as we wanted to have a good experience with our grandchild. After we put the wooden BBQ together we got to paint it. There weren't a lot of colors but it was only a BBQ. There were decals to put on it when it dried. So thank you Home Depot for doing this. It is wonderfully kind and it could be even better. I suppose we'll get better and better if we keep doing it. We'll try again. read more

The Home Depot - Kids workshop - Hardware Stores Near Me - Apex, North Carolina

Buyer beware !!!! Purchased a exterior door and they completely mislead you on what they will do. First, they don't hold themself accountable for issues .. then they don't even hold to their words. I wish i paid a little more and went with Lowe's then deal with Home Depot APEX. They installed door that was damaged, did not take any accountability .. i had to do al the work with manufacture to get the door replaced. The 2nd door was also damaged. They promised to come in and address what they committed prior to me purchasing to what was actually done .. that never happens. I will never buy anything from Home Depot apex anymore ... can't trust them, from their store manager to their customer support reps. read more

Terrible service at "Pro Desk" just terrible. Do these people even know what they are selling? So I went there to order siding for a delivery, the young guy said we only special order these items, these items were literally on the shelf in the isle. They have zero clue what they are talking about. Then want to get mad because they messed up three different times. I would fire 75% of that store and start over. NEVER COMING BACK!!!!! Just save your mental and go to LOWES read more

What's the point of registering for a kids workshop if they give away all of the kits to walk ups and don't have one for you? I needed to buy some stuff here as well but decided to go somewhere else for waisting our time and disappointing my son. read more

*** ATTENTION*** This retail chain is the absolute worst when it comes to ordering a major kitchen appliance. Me and my wife went shopping Sunday Jan 28 shopping for what we need was a new refrigerator. We arrive shortly after the store opens at 8:30AM. We waited 2 hrs before we actually got help. That is just the start. We didn't leave the store until after 11:30am with a completed order. The order was set to be delivered Feb 1. Keep in mind we were prepared with a broken fridge for delivery on the 1st was no issue. The morning Feb 1 i received a call that my ordered could not be fulfilled due to it having to be delivered to a second floor. That it required 3 men to deliver. Ok cool. No problem. Got rescheduled for Monday Feb 5. To no surprise the fridge arrives with TWO men to deliver. So that clearly shows that the delivery company did NOT want to make the delivery on the 1st. It gets better. The fridge arrives DAMAGED. Was asked by the delivery men if the product could stay in my house that they would pick it up when the new one arrives. Of course I said no to avoid being held liable for these damages was not going to happen. With multiple phone calls expressing how important a major kitchen appliance is they could only reschedule me for delivery on Feb 10. After excessive pleading of how we have a family and food that will spoil they said they could push it to the soonest was Fed 7. With no call or information on the night prior to prepare for the delivery i just called and was told there is no delivery set for the 7 that it will be the 10th. At that point I have had enough and canceled my order. I've worked for Best Buy and know that their services are pristine compared to this dog feces of a show that just took place. This retail is not worth your money. Take it elsewhere that it can be appreciated. read more

The Home Depot - Busted fridge - Hardware Stores Near Me - Apex, North Carolina

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Poor customer service front desk, I returned an item and in front of me made comment about why i returned my item. a worthless stud finder! Cashier sweeping the floor, waited for her to ring my item and didn't ask if i needed a bag , just handed the bagless item to me! I've been to other Home Depot stores but this is the only store WITH SUCH A VERY POOR CUSTOMER SERVICE! read more

The choice of Timber/Lumber makes the visit well worth while- being on a fixed income I welcome that HomeDepot places slightly damaged and/or remnants of Timber/ Plywood and other similar products that still have possibilities for worthwhile uses- especially at a high discount. The Store also has just about everything thing one would need together with an excellent Garden Center! All Staff encountered being both friendly and helpful especially giving sound advice and suggestions on what you are seeking. I have been using various HomeDepot stores for many years both here in NN and Western New York. To be recommended JohnH read more

Excellent customer service from Layla. She took care of my problem . She made it right. Thank you Layla at Home Depot. read more

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I bought double sink vanity I bought double sink vanity, the two first times the delivery team came, there were only one or two persons, so they were not able to lift in my order, the third time, they showed up 3 guys, lifted the vanity upstairs, and unwrapped it, to find out the counter top was cracked, then they called costumer service, which agreed that they would leave the cabinets and order a new counter top with double sinks, after waiting for almost two weeks, they contacted us to ask if we were satisfied with our service??? Then i told that i have been in dialogue with them several times to get an update on my countertop, then the assistant said that they couldn't just order a new piece they need to return the whole unit and order a new one, and by the way, the vanity you bought is not in stock anymore, even if it says 29 in stock. WORST Costumer service EVER!!! read more

We ordered our blinds from Home Depot. Varsha is always there whenever we need help. She answered our phone calls and always help with any question we asked her and get is solved. Thank you Varsha for being so helpful! Customer, Laura read more

The Home Depot - Hardware Stores Near Me - Apex, North Carolina

Face masks required of all shoppers and staff. Thanks for keeping us safe. This store has remained open, fully staffed, and ready to supply us all of our home needs during the lock down and continuing pandemic. The Home Depot has allowed us to organize our homes, paint, do major home improvements, build decks, garden, landscape, replace light fixtures, hang ceiling fans, refinish furniture, replace appliances, and more! Thanks for keeping our contractors supplied when we need them to do it for us, plumbing, electrical and more! read more

The Home Depot - Garden tropicals - Hardware Stores Near Me - Apex, North Carolina

This is my GO TO Home Depot. It is a little bit off the beaten path of Beaver Creek so it doesn't seem to get as crowded as Lowes. The store has always been well stocked in my experience. We spent many a day here from Machr-May with no problems. Check out staff is courteous and the floor staff is helpful. I like the fact that I can lookup an item online and (usually) tell if it is in stock at the store. Homeowners have got to have hardware stores. Home Depot is a classic. We will continue to give them our business. read more

Purchased a new gas range with delivery and install. Depot showed up as planned but could not install the range because they are not skilled/qualified to unhook the old gas hook up. So needed to reschedule a plumber and second visit by install crew. Two days later the plumber shows up and unhooks old assembly (5 minutes, 1 wrench). The install crew was apparently never re booked. Home Depot uses a contractor and there was a disconnect between Depot and the contractor. So after staying home all day, I need to wait another day to get rescheduled. This after 5 different phone calls and over an hour on the phone. Old range sitting on the middle of my kitchen.... Buyers beware when it comes to delivery and installation! Never again Home Depot!!! read more

5 stars for the staff alone! Everyone was SO helpful and directed me right to the items I needed. Kiddos LOVED the car carts! (Made bringing them more enjoyable). read more

The Home Depot - Kiddos LOVED this car cart! - Hardware Stores Near Me - Apex, North Carolina

We have had multiple bad experiences with this Home Depot but this one takes the cake. We were able to schedule a date for next week for flooring and scheduled deliveries for our vanities to correlate with flooring. After no updates from flooring to the instillation people or ourselves, we finally got in touch with the flooring department today, who told us that our flooring choice was out and they didn't know when delivery could happen. Now, we can't get in touch with anyone and the flooring people associated with Home Depot hasn't been updated nor have we. And we have our vanity being delivered. We paid $60 extra to have them deliver it upstairs in anticipation to install post-flooring. We live in a townhouse with not ample room for storage. Why are we finding out five days prior that they don't have the flooring? The contractors haven't even been notified after reaching out to Home Depot four times. We are not happy right now. read more

I'm not sure why they have a curbside option if they never bring out your item. I ended up going in after waiting for 10 minutes to see that employees were free- just not bringing out order! read more

This Home Depot got its stuff together! I did not have to look for a staff member to assist me, they came to me and helped. I was in and out with the help of two employees. I wish the Home Depot in my hometown operated with such efficiency! I tell you this should be the model store for all the Home Depot! Thanks to the manager here at store #3644, your leadership is definitely shown in those you employ! I hope your corporate office sees this review because you deserve an award! read more

Amberlynn is horribly rude and unprofessional. An item was priced at 11.79 rang up at 20.36. Would not even consider changing it. I had to buy them on Home depot website for the 11.79 price and travel further to get them. Ridiculous. read more

Had a disgusting experience today 4/19/2022 around 8PM with Josh in the paint department. I simply asked what is the most popular choice of black in the paint area and he laughed and had a smart remark. I then explained to him why I asked that question and how black actually has different shades. He then walked away and left me standing at the paint center for about 10mins and when he got back he stated "oh, you're still here?" as he was expecting me to leave. That was the most disgusting and disrespectful experience I've ever had in HOME DEPOT. Josh alone is the reason why I will never step foot in this store again. Thank you to Reggie the manager on duty who apologized on behalf of Home Depot and the service desk team lead that made my experience a little better. read more

Welcome to Home Depot. Now go find it yourself. Some staff are helpful. Others not at all and will just say, this isn't my designated aisle and walk off. Or I'm on my break and walk off. Don't you just want to throw a roll of bubble wrap in their head when it happens? read more

On 10-31-2022 @ 12pm I waited at the Home Depot appliance desk while two workers chatted among each other. Five to ten minutes go by and neither employee acknowledges I'm even there until I walk away. What kind of employees do you hire? You lost a sale of a new washer and dryer. Thank you read more

Being a newer store, it's cleaner and less cluttered than the Cary store. I found the employees there friendly, helpful and considering of their custom I I drive there in the rain to pick up mulch and the lady at the service desk was very helpful, especially when I had to get a refund b/c the guys loading the bags could only fit about half as much as I paid for. The two men loading the bags were also very careful as I drove in with a new car. I'll be going back for another load very soon. Another happy experience. Thanks! read more

I really wish I could give this Apex Home Depot store and Home Depot in general a zero or negative star rating. They are absolutely the worst! They as well as their GE Delivery Service and LD Appliances don't deserve to be in business. They have no idea what customer service is and haven't a clue how to run a business. We ordered nearly $5k in appliance on August 18th 2018. They promised us 1st September delivery. We get a call on 30th August saying that it needs to be rescheduled for 8th September. Again on 6th September we get a call that it needs to be rescheduled to 15th September. Again on the 13th September we get a call that it needs to be rescheduled for the 21st September. On the 21st September morning I call Home Depot delivery service and they tell me that only the dryer is going to be delivered and the washer and refrigerator is scheduled for the 28th September. On the 28th September I get a call from the Home Depot Delivery service saying that the truck broke down. This is a logistic company who is not prepared to manage a broken truck with a backup? In the meantime, we are in a brand new home with no washer and dryer, a mountain of dirty cloths and managing food without our fridge. No one else should go through the trauma we did over 6 weeks timeframe. As I write this review we still don't have the full delivery of our appliances even after paying in cash for them. I would avoid them like the plague! read more

I placed an online order 5/3. It's been 24 hours and I haven't received anything. I called the store several times and nobody picks up. Don't offer this service if you can't handle volume. You've had several weeks to get this right and you are failing. read more

So I am pretty livid right now. I would not recommend ordering major appliances from this company. We had a scheduled delivery today from 1:30-5:30pm which they confirmed the night before. On the website it even said the driver was delayed but on the way. The customer service is awful and everyone keeps giving me the run around. Apparently it is nobody's job to contact the customer and let them know the appliances aren't getting delivered. So I will never purchase anything from this company again. I mean we spent almost 2000$ and no one can tell us where they are or when they might be coming? I find that unacceptable. I would like to say that Roy is amazing, he has sold us all of our appliances and he is great! read more

Why bother with an appliance section Home Depot? I went there today to try and buy and pick up a dryer, had tried to repair mine to no avail. They had "one dryer in stock" and probably two dozen on the floor that they refused to sell. Aren't you obligated to sell floor models if you have no inventory?? One person in the whole department, locked at the desk and zero help. Lowe's had one at the front ten minutes later. Always been a HD person but no more. read more

After having talked to 3 different people and spoke to another Home Depot who did not know what I was talking about, the Customer Service Manager Jay was of great help! We wanted a mini lime tree! Even offered to have it held for me! When I got there the customer service had it with my name on it! I will be back!! Thank you!! read more

Have been here many times and I have been through a whole circle when it comes to requirements. In all the aspects, I have had good customer experience. I did order online and picked up at the store - the process was seamless. Their website will tell you where you can find whatever you are looking for. I used their moving boxes and bubble wrap. Found them to be more sturdier and cheaper than the ones in Lowe's. Couple of times, I didn't have the patience or didn't know what I was looking for. In both those cases, the staff were friendly and helpful in guiding me. Their recommendations has worked most of the times. These days, I look to find whatever I need from Home Depot. More often than not, I find it there. Bottom line: Good hardware store for all your needs. read more

I will never buy another Extended Warranty or Appliance from Home Depot. Here is what is happening with my Service Plan and calls. I have called in several times today and last week to Home Depot's Warranty Provider, but nothing is done, but to ask ME to call back. Here is my story...I have a Home Depot Warranty and Hopkins is their contractor. I called Home Depot on July 9th to get a service call. I was scheduled out a week. They confirmed with via email that Hopkins was the Contractor who would repair my washer. I called Hopkins on the 10th and tried to move up the appointment. They confirmed the appointment using the Service Request Number and said it would be 7/18 at the earliest. Yesterday, I called them and they said I had to call them on July 17th so they could give me a appointment time. I called three times today and even after noon when they said all appointments would be scheduled. I spoke to Tiffany who I spoke to last week and today. Now, Tiffany, the same person who confirmed the appointment last week said it did not exist. Now, they claim not to have the information or serial number. I have to wait until Monday. I am hoping that they will actually come out this time. This has made my seriously debate the future appliances with Home Depot since their sub-contractor is not reliable. I also will never use Hopkins outside of my Home Depot contract since they confirmed and then lose appointment requests. If I could give this a "0", I definitely would. read more

Staff is very friendly here. There seems to be an associate when you need to ask a question.. One downside, which some may not think is a fault, is sometimes you feel overwhelmed when coming into the store and there are 3-4 associates standing there greeting you.. read more

one week ago i order a shelf for over the pantry door and to day is march 5th and i have still have not heard anything from you whether my order has come in and i put this item on my home depot card,,,,no communications at all can you please please help me out ,,Thank You Josepsh Anderson of 1013 carters creek court morrisville nc 27560.... read more

Worst place to go for any help or service. Took me 45 mins walking back and forth from counter to counter. Just to be disrespected and just to be can't help. This place has no one that cares about their job. read more

Everyone was very nice and helpful!

I seldom shop at Home Depot because they frequently do not accept my NC drivers license as proof that I am a veteran and this happened again today. I will be heading back to Lowe's. I only went today because they had a specific device I wanted. read more

As a woman who does not like stores like this, I have to say the staff here makes it tolerable. Anytime we needed help finding something, a employee was close to ask. My only frustration with Home Depot in general is that a lot of what we wanted were online only items!! That's it this stores fault though!! read more

Went to the Apex NC Home Depot to buy some bags of top soil and had a very Special experience checking out at the cash register with a cold matter of fact acting cashier that made me feel not liked. First of all let me say this. I Am a Marine Corps Vet and dam proud of it. Brow beating saying my VA vet ID issued to me by the US government wasn't a real military ID. Well your right its not a military ID its a Veterans ID. Past Military service Ladies and gentleman. So no ten 10% percent discount and o wait only if I'm a disabled or a retired Vet I get a ten percent 10% discount ok. Thats very generous Home depot but how about the rest of us Vets ? Thats ok we get Veterans Parking in the parking lot. read more

I have spent the past three hours trying to order four 52" fans totaling $1,100. The Home Depot System is SO BAD that it gave me an order number three separate times after I authorized a charge through PayPal and yet no order was retained withing the Home Depot System that would allow me to get the products delivered to my home in three days. I had three different Customer Service employees try to assist me but they had the same system problems where "the system was interrupted and not one order was active". Looking at my PayPal account however, there were three charges for $1,100 EACH against my account that PayPal was waiting to pay Home Depot for those orders. So I would not have gotten the product I ordered AND I would have had to pay my contractor for a wasted day when the installation was to take place when I dd not have the product and possibly even Pay Pal would have been paid three times when no product was delivered. It is beyond my comprehension that a system could be that screwed up and even the Customer Service employees all told me that this happen often and it was not the first of the same problems they handled today. I am done with dealing with Home Depot with such unreliable systems and all of the burden falls onto the Customers. Mike. read more

Absolute terrible customer service. Asked various employees for items, none knew where anything was or if they carry them. Stood in lumber section for a long time waiting for help with a certain size 4x6 and was told they are out of it. We pointed that they have a whole stack above! Took another half hr to get an associate who was able to drive the fork lift, and he just placed the pile on the floor without offering any help. Tried helping my husband and the wood rolled on to my toe and I am now at the Dr. having my damaged nail removed!! All associates had attitudes except the sweet cashier who offered me a band aid when she saw my bloody tennis shoe. Unbelievable. read more

Poor follow up by Home Depot. Took 3 weeks to have siding repainted Left several messages with outside sales manager, no response. Nobody with HD seems to care once they have a problem to deal with. Beware! read more

I always enjoy going to this location as the people very friendly and very knowledgeable and they seem to always have items in stock.