I'm working on a project in my yard and I needed more rock. Came to the garden department and purchased almost $200 in rock. Tuncer, (sweet much older gentleman) brought out the rock and helped me load it into my truck. Tuncer was a huge help and incredibly nice! He gave me a piece of paper with a QR code so I could submit a survey. Unfortunately the girl who checked me out (blue hair female) did not give or offer me a receipt so unfortunately I'm not able to provide a review/survey (the first question requires a receipt number). The girl was super nice, no complaint, however I wish I had gotten the receipt and I didn't even think about it. So I'm leaving the review here hoping someone at Lowe's will see and give Tuncer kudos for a job well done! read more

Horrible experience. Called multiple times only for their customer service team to pick up my calls and then immediately hanging up ... not a single "hello" or "please hold". Finally got through on the fifth call only to have the team member keep me on hold so long that the call ended. Drove across town to confirm availability of item myself and speak to the manager who essentially gave me the "oh well ... sorry about that". As a PRO member, I expected more. Very disappointing. read more

Drove all the way from Durham to pick up an item that was out of stock at my local store. Their inventory system said they had 52 in stock. Got to the store, customer service was terrible and left empty handed. read more

It was a good experience. The store is large with all kinds of equipment and items that the average person might want to purchase.

I don't typically do this but as someone who is very respectful to all customer service workers, I didn't expect to be treated so poorly. Shahin was very rude and short with me. She was basically mad because of the way I opened one of the boxes of screws I was returning. I've never returned anything to Lowe's so I opened it like I typically do with my box cutter. Obviously, she didn't care and just had an attitude with me the entire time. Very uncalled for read more

I contrarcted Lowe's for new kitchen cabinets and new quartz contertops. Remuval of the carbinets begun and finshed on mArch 5. Installacion was completed on March 5. Reliable Services did a excellent job. A+++, guys! Stoned Interiors arived to MEASURE cabinets for contertops two weeks latter. On May 16, they fabraicated the quartz countertops and got dust all over the insides of my huose. Noboddy cares that I have no kitchen from March to the middle of May. Noboddy cares that my house is full of dust. Cant get anyboddy to do anything to fix the problem from Lowes's. Stoned Interiors say that some other contrarcter must of made the mess. Not them. But who? Dont buy new kitchen carbinets from Lowe's. You get scrued with bad deal. read more

My big project of 34 new windows' replacement was excellent from beginning to the end. At the beginning, I was a little worried, because so many people involved with the process, anyone could drop the ball, I thought. But my concerns were totally unnecessary. I was very satisfied by the Lowe's price, Pella's window quality, Vista workers' professional and perfect Installation. It was a very smooth process. I am very grateful to Lowe's-Javani, Pella company and Christian's crew. Thank you! read more

Lowe's Home Improvement - Beautiful Pella Windows (Lifestyle) purchased from Lowes and installed professionally by Lowe's subcontractor Vista - Home & Garden Near Me - Cary, North Carolina

I needed some spackle and a mesh patch to repair a drywall hole at home and Lowe's is the closest hardware store to me. As my wife and I pulled into the parking lot, all I had to say was...this is one swanky Lowe's. The exterior design looks like luxury townhouses pieced together and reminds you more of a housing community than a place to buy tools. The interior was super clean, organized and I found just what I needed within 1 minute. I used the self bot and was on my way. Total time: 6 minutes. Next time, I'm snapping more pics bc the architecture deserves that respect. read more

Lowe's Home Improvement - Home & Garden Near Me - Cary, North Carolina

Bottom line: With an in store experience on Memorial Day of 3 stars and and actual delivery/setup experience of 5 stars, I am going with 3.5-4 stars with my total washing machine purchase encounter at Lowe's Home Improvement. The Deets: My washing machine gave out a while back. It was included with my place when I bought it, so it has a few years on it...it was its time to go. I decided to go check out Lowe's Home Improvement's Memorial Day sale for home appliances to get the replacement, after checking the prices online for the month before. Well, honestly, it was not any more savings than the other sales prices I saw any other time during the month of May. Lowe's was open at 6am on Memorial Day, and I was already up so decided to go by and get the washing machine picked out and taken care of. So I found my choice, stood there with it...and stood there...and stood there...and no one is coming to help. By 7am, I am having to go up front to see what the deal is...looks like no one was going to be in that area until after 8am. Not cool. But the person must have seen my facial reaction to that and found a manager on the phone ASAP to come back to the washing machine area and take my order. This manager was very nice and positive, handled it as efficiently as possible and got the delivery to be confirmed for 2 days from that time. I'm going to say my experience in getting the washing machine at the store itself is around a 3 star experience at best. In the actual delivery of the washing machine and the setup/install (as well as the removal of the old machine), it was a 5 star experience. I got a text when they were actually on their way within a 10-30 minute window. When they arrived, it moved smoothly and like clockwork. The team was nice and conversational, and got the job done quickly/efficiently. My test runs to make sure all worked well were great and I am happy with the end result. In looking at the store experience of 3 stars and the delivery/setup experience of 5 star, I can come away with giving Lowe's 3.5-4 stars for the whole encounter. read more

Poor customer service. Each representative who passed me in the store did not speak or offer assistance. When I finally approached customer service, he just looked at me with a blank stare. I had an item # I found online for a Bug Zapper. The rep advised me they had over 10 in stock, but I couldn't find one on the aisle. He didn't offer call assistance for that aisle. I left empty-handed. I guess I will order on Amazon. This visit was not my first time at this location. The customer service has not improved. It's gotten worse. read more

terrible transaction with new manager who told me they had a new 90 day return policy, despite the fact that had a receipt, and told me well that's the new deal. What are you gonna do? She was snotty, short, tempered, and aloof. I was so disgusted that I will never shop there again, after being a loyal customer for more than 15 years.. bad management equals good customers going away read more

This is the nearest hardware store to my house but I think I might start driving somewhere else to get better customer service. Everytime I come here I have nothing but terrible luck if I need help finding a specific item. One person Garry was TERRIBLY rude because he didn't want to help find the item and was vocal about it. Goodness gracious. read more

Great store. We will often go to this store because it seems to be not as busy as the Apex store on the weekend. They always have whatever we are looking for. Today we were looking for some outdoor plants. Their selection was great. We picked up a few plants and some gardening gloves. The staff was very helpful and friendly. We will be back soon. read more

Lowe's Home Improvement - Petunias for my porch - Home & Garden Near Me - Cary, North Carolina

Supplies the full Range of goods as one would expect together with experienced and very helpful & friendly Staff who go out of their way to assisting and solving problems. Staff Members will always give advice on your needsincluding suggestions as to choose lower cost products whilst still having the quality that is required. Lowes Hardware tends to be my " go-to" supplier in this field read more

The checkout Kiosk scanner for ID wasn't working, a african American associate was at the one beside me working and it was clearly obvious after i pushed the client assistant button that i needed help, she just looked at me and walked away. I had to go seek help to get the scanner to work. read more

Recently I went to Lowe's to select a ceiling paint color. Dean in the paint department was so polite & helpful. He offered excellent tips on viewing colors in the sunlight & explained the quality of the various paint levels. I was very indecisive. I kept calling him over when I thought I was ready, then changed my mind when he walked over. I did this a few times. He was super kind & extremely patient with me. Dean gets 5 STARS!!! read more

I purchased a new Samsung washing machine along with the hosepipe connectors and a 5 year extended warranty. Lowes at 1920 NW Maynard RD, Morrisville, NC 27513. They had 3 days to deliver and install. The installers landed up without the connectors, Installed the new washer with old pipes with total disregard for safety, water leaks or pipe burst. They said that they would come the next day to install it. Nobody showed up. It's been 5 days now. What is the store Manager doing?. Does he know anything?. Who is in charge of inventory control at this location?. Does the guy in charge of installations know anything to send people out on a job without the required items ordered?. Do they know anything about safety at this location?. I made 3 calls to Customer care Complaint via Phone number: 1-800-445-6937. They said that somebody would call me in 24 hours. Nobody did. I have just called again and told them that I need this fixed. They tried to give me a 10% coupon as a means to neutralize the issue of coming there. Really?. at the expense of safety and leaks and burst pipes?. I called 1-800-445-6937 just now 8/2/2022 9:52 AM. I asked for the Store Manager and the clueless, crooked customer care lady connected me to delivery. These are the type of ethical people they employ in customer care. But make no mistake, I will take this to Corporate. Nobody should deal with this company and specifically this branch. I strongly advise people not to go to this place or this company. You will get stiffed. read more

We go to this Lowe's a LOT as it is .5 miles from the house. My finance can go up and down each aisle, just looking. Drives me crazy!!! (Love you babe!). They typically have just what we are looking for, but normally have to find ourselves because most of the employees have no idea what we are talking about, or don't know where to find. Hence the up and down of the aisles. If you know what you need, the location can't be beat. read more

Very rarely do I complain But Lowes is the worst store to buy a appliance I bought a refrigerator on Sept 4 th 2023 Got delivered damaged Since that time got 6 more delivered all damaged Each time had to call Lowe's customer service on hold for at least 1/2 hour only to be told delivery service will call me in 24 hours When they didn't call I called customer service again waited another 20 minutes to 1/2 hour told so sorry we will put another request in I said NO you told me that last time Asked to speak to supervisor They said they are busy So they finally agreed to transfer me to delivery Same process happened 5 times 5 hours Missed 2 days of work Missed 2 solid weekends waiting for Lowe's to delivery it Missed going to national televised college football game NC State verse Notre Dame Finally on the 6 th damaged refrigarator the delivery person felt so bad he simple switched doors which I asked everytime Wrote email to CEO of Lowes Marvin Ellison No response Not even a sorry for your inconvenience I even paid for old refrigerator to be picked up They left it on the front porch Said they would pick up in 1 to 2 days They never did Also told me it wasn't on delivery receipt or no room on there truck I was told by Lowe's delivery manager maybe buy from a different manufacturer as this one Probably has a problem at plant or there delivery service It's not Lowes WHAT? How does he know Lowes didn't damage it I was also convinced to buy warranty Said I never have to deal with manufacturer Could just deal with Lowes NOT TRUE I called Lowe's for service and they tell me need to call manufacturer the first year Called Lowe's on a garner Asked to speak to GM Would let me Talked to assistant store manager Told the same bunch of bull Said when I finally get a refrigerator delivered call back for compensation for my unfortunate situation Called back said delivery service already gave you $209.00 back we can't do anything else WORST EXPERIENCE IN MY LIFE I understand damage happens but it's the customer service that counts Lowes has the worst Just wanted to share so before you buy remember this and go somewhere else read more

One last update. They did actually send a guy out today to install my microwave. It's installed, it works, and I'm glad this is finally done with. I'm still on the fence on whether I would ever order from Lowe's again. Their website has a serious problem if these fees are not disclosed at the time of the order. If they fix this, I think they can avoid a lot of customer service issues in the future. I also don't like that I had to write so many emails and make so many phone calls to get this all straightened out. But I do appreciate that I now have 2 new, fully installed and working appliances in my kitchen. All the people I dealt with, from the delivery guys to the in-store help were actually really nice. There just seems to be a huge disconnect between corporate headquarters and the local stores when it comes to the specifics in appliance delivery and installation. read more

Purchased this Pennington patch seed on 5/5/23 on sale at the morrisville store. Price rang up at the regular price of $ 63.58 instead of the sale price of 48.53. Fortunately, I caught the over price. Cashier tells me to go take a picture of the product on sale. I had to walk back to garden area and take a picture since their system was wrong. Manager then asks me the correct price and changes on my receipt. No apologies. Last time checked I was not working at Lowes and they should not be over charging consumers. They did not fix it in their store system so the next people will be overcharged. They don't care. WATCH YOUR Prices. read more

I have been to this Lowe's store several times in the past week, and each time I have found the representatives to be kind and helpful. Yesterday Steve, a representative in flooring, spent a long time helping me find the tiles and flooring that I was looking for, and answered all of my questions. I had other representatives stop and ask me if I had found what I was looking for and if they could help. Most employees were wearing masks, and I appreciated that a lot! Thanks to these first line employees during these hard times. read more

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Rarely enough people at checkout. Even fewer now that they have self check out-better hope they are working. I come here often and always have to wait for help in the paint section as well. So frustrating they don't have someone in each area to help with anything. They are also lacking in flat lumber carts and have for years. Hard to shop when you can't get a cart to put the materials on. I can see why Lowe's is struggling to keep up while HD is killing it. Poor management because they want to hire people right out of college without experience to manage versus someone with experience. It shows. read more

Horrible experience working with Lowe's that hands off all responsibility to contractor once you pay 100% of job upfront. I am assuming Lowe's under estimated the job and the contractor (Rodas Construction) was not interested in getting it done or put it at the bottom of their priority list. After 3 weeks of no communication from either company I had to make multiple calls to get the work started AND to get the work completed. My recommendation is not to use Lowe's Home Services or this contractor. read more

I have purchased a lawnmower, chain saw, hedge trimmers, and a weed eater from this Lowe's. Each time they were helpful and the people were friendly so I returned. Not this time. No help. Never been used chain saw. The manager told me to to on amazon for the oil cap that was not in the box when I purchased it. Ok I won't be back. Thanks read more

Lowe's Home Improvement - Never been used chain saw sold with out cap. Nothing they could do to help. - Home & Garden Near Me - Cary, North Carolina

Always very nice and helpful customer service. I've been here many times for various projects and they always are happy to help me find what I need, or give advice on the best options. I've bought everything from toilet parts, paint, light fixtures to a good assorted bit off garden goods. This location is definitely nicer than the Walnut street, or Apex locations. I've had negative experiences at both of those. read more

I am the Duke of Lowe's which speaks to the state of my home improvement task list that seems to grow longer with each passing month - someone please take this title away! What to say about Lowes? It is convenient and they almost always have everything that I need for projects. Possibly the best part is the 10% discount for military which can put some significant savings on the big purchases. I do not want to be the Duke of Lowe's. Hurry up, go there, check-in. read more

Brendan was very nice & helpful with making 2 keys & helping me attach some additional pieces to the keys. Very polite & cordial!

Don't come to this store if you want quick and easy contactless pickup. Ordered online and went to this store for curbside pickup. I waited for 15 minutes after checking in on the app and nothing happened. I called the store at their pickup desk and no one answered (twice). I then went in and an employee took off their mask to hear me better and I could see another employee wearing their mask below their nose. 25 minutes after arriving I had my item. read more

Do not go to this Lowe's. I would give 0 stars if I could. My girlfriend went in to get a refill of paint that she bought from Lowe's, and she gave the paint guy the exact label that Lowe's gave her on the original. The paint guy used the wrong color base, and after my girlfriend painted half of her house with the refill, the color ended up being a different color than the original color once it dried. She went to Lowe's to get a refund (really, Lowe's should pay to have her house painted, but anyhow...) and the employee rudely said she wouldn't get a refund because she "brought the paint can back empty." Absolutely atrocious customer service. Go to Home Depot instead. read more

Friendly helpful staff. Not sure if I like them better or Home Depot. This ones closer to my house so I guess Lowes wins. Clean store with all you expect from the big box hardware. read more

Great group of sales associates with great experience. I go there for all my home improvement needs. Danny in doors and windows is a must see along with David. They can answer all your needs. Suzanne in hardware is a gem. She's been there for years and knows where everything in the store is. Matt and Jason in contracting are a great group of guys that are willing to go the extra mile for you . Jean and Greg, cashiers, in the contracting checkout know their merchandise and ready when you are. Best friendly service by far, for any hardware store around. read more

Do not shop here at all costs. This has been the worst experience and is still on going (4 months +) I purchased plantation shutters for 18 windows. ($8,000) They were supposed to be polywood. When they were installed they installed PVC pipe shutters, which are cheap, hollow and not what I was told I was getting. I immediately went to the store and was told by Meagan in window coverings that they would absolutely make it right. Customer service is 100% That was October 2019 and Lowe's has still not made this right. Since January, I have been put through the run around, mislead, lied to, and ignored. The store manager, Heather and assistant manager, Kimberly, have not returned calls, emails or attempted to contact me or get this corrected. They are both fully aware and choose to ignore me? What is the point of management if they don't contact the customer or communicate with them over issues? I'm at my wits end, going to contact corporate, and the CEO, Mr Ellison. I advise any and all to go to Home Depot and not this store or any Lowe's. This is the most unprofessional retail store and management I have ever encountered. I will continue until I get the product ( shutters) I wanted and will never shop here again. read more

Customer service was awful, hung up on me while I was still talking after I sat on hold for more than 20 minutes. Still didn't reach anyone.

This is my favorite Lowes in the area. It just seems like they always have what I am searching for when other locations don't. I usually enter and exit over at the contractor entrance, where the lines are usually fairly short. They also seem to have more employees helping customers than other stores. read more

I ordered a new washing machine on 9/5/21, it was supposed to be delivered 9/14/21 and the old one hauled away. A crew came, but would not do the work and took off with my new machine, leaving the old broken one behind. After much calling around, a better crew came on 9/15/21. That washer started leaking. More calls ensued. The first crew returned Sunday afternoon 9/19/21 without an appointment. I wouldn't admit them to the house due to the first awful experience with them. Another tech arrived on 9/22/21 and confirmed the leak & said the washer needed to be exchanged. An allegedly "new" one came on 9/24/21, but was damaged with a side punched in. Now I am awaiting a third washer. Neither the N.W. Maynard, Cary, NC store manager nor corporate customer non-service staff solved the problem, despite phone calls. Don't buy appliances from Lowe's. This Cary store deals with a subcontractor named J.B. Hunt, who caused numerous complications and couldn't care less about customer satisfaction. J.B. Hunt personnel drive trucks emblazoned with Lowe's logos. As such, they represent Lowe's and are a reflection on the company's reputation. Lowe's should not tolerate other companies who mistreat their customers. It's poor business sense too. Lowe's employees spend a lot of time coping with problems caused by J.B. Hunt. Those are expenses passed on to - you guessed it- the consumer base. Lowe's deserves to lose profits if they are not interested in customer sustainability. The moral of the story is to run - don't walk - to Lowe's competitors. Even if others charge higher prices, in the end you'll save money from less lost work and no need for mental health services. You get what you pay for. read more

Horrible place to order appliances and very difficult to deal with management.. they tore up our drywalls,trims and wood floor while delivering my appliances which were ordered incorrectly twice..avoid this place at all costs read more

I give this lowes 5 stars because of their awesome customer service. Susan in customer service went above and beyond to help me return a custom order that was wrong. She did it with a smile on her face and got way further on the phone with levolor than I did. We just moved into a new house and I won't hesitate to o back to this store for all of our upcoming projects. read more

John was very helpful, be sure to ask for him, was getting some shelves and he walked me through out the whole store to get everything I needed. Nice to see people care!!!! Def ask for him read more

I wasted an hour of my time trying to get wood cut there. First employee was actively unhelpful, second employee was very helpful and found the person to cut the wood...who didn't know how to make the cut I needed. They went off to find a manager, I waited 15 min. and then looked. They'd either gone or were helping other customers. Customer service person seemed uninterested in helping (didn't actually do anything or contact anyone, and just listened impassively). One star for the one person who was helpful, but everyone else there failed totally. read more