I went in to find an LED light bulb and we (me and the store manager) couldn't find it anywhere, so I just decided to get a different kind which was sitting above a price tag of $13. I went to self checkout, and it rang up for $54, so I was confused on why. Me and the lady working self checkout went back to the light section to see what happened, and apparently it was placed above the wrong tag which wasn't even their fault, and they gave it to me for $13! Being nice to the employees can make all the difference at places even though they probably would've done that anyways :) Thanks guys!!! read more

Couldn't leave a star less than one!! Kitchen & Bath Design Consultants - terrible follow-up. Dropped off physical blueprints sat and talked with a consultant - NEVER GOT A CALL BACK. I called back a week later - was told to email plans and they would get back to it by the end of the week. Waited til the following week and heard nothing. Called and spoke to the supervisor - he said they would call me back that afternoon - both were working that day. NO CALL - they emailed basically saying that we needed to wait til the drywall was placed in the house!! Went that day to Lowe's and one day later and three revisions later - I have prices and a kitchen design. Go to Lowe's!!! read more

Great customer service. Reasonable prices. Wish interior selections were more abundant. I like that they do price matching if you find a better price somewhere else read more

Local Moving Company is Grateful for Home Depot. We were in the area helping a customer with her move and the job required tools. Grateful for this husky tool box set just what we needed for this and future jobs. read more

I came with my father to return some items that he lost the receipt for. At first, the supervisor turned him away because the item was not able to be scanned into the system because it was from another Home Depot. My father asked for a manager to discuss further. Bobby came over and immediately started to provide the customer service Home Depot is known for. I appreciate his quick and friendly service to help my father. Thanks! read more

After ordering multiple items from the West Asheville Home Depot store and having them delivered successfully by large flat bed and box trucks over the years, I was informed that my address is not deliverable. I was also told that the driver had attempted to the deliver, which never happened - I have security cameras and would have noticed and recorded a large truck trying to pull in my driveway. Never mind that a semi-truck delivered furniture to me just a year ago without any issues. This Home Depot apparently contracts with a company out of Salisbury, where the drivers have NO idea how to navigate curves or steep roads. Basically, if you live in the mountains, they're not going to be able to deliver any large item to you that requires a box truck or flat bed truck. Don't waste your $79 on the "Express Delivery" option from this store. Moreover, the store had one girl call me who had no idea what she was doing before an assistant manager decided to be rude about it and offer no solutions to me (I had to be the one to ask for a cancellation, it was never offered or mentioned by him). When I called back to make sure I wouldn't be charged $79 since the driver never arrived at my address, I was instantly hung up on. In spite of ordering many items from them over the years, I won't be wasting my time with this store ever again. I'll stick to Lowes or my neighborhood mom and pop's general store. read more

Exceptional service from Asst. Manager Bobby for a return which we purchased at the Clayton,Ga store. We lost the receipt but he honored our return and issued a gift card for the amount. He was very understanding and came up to the service desk when the supervisor called him up to help when he wasn't going to help us. read more

Purchased a chain earlier that day but was wrong length. So took chain back to have cut and could not find an employee. So we used the machine that did not have a do not use sign on nor was it electric. Once we started using an employee finally decided to come over. He then accused us of stealing the chain we needed cut and told us we were not aloud to have the chain cut at their store. We have never had difficulties with a Home Depot like we did with this one. The crappy employee was Dakota with a pony tail. Would of gone to lowes if I wanted that sh***y service. Employees name is Dakota and he is a lil large with a pony tale. Update- Went to ace hardware and told them what happened at home depot and they cut it for us no problem! That's customer service! This is by far the worst Home Depot we've been too! Get better management so other companies don't have to fix your mistakes! read more

I visit this store several times each month for different reasons. It is well stocked, and if you are completely self-directed, you will find what you need. However, if you need employee assistance with anything - a length of chain cut, assistance finding a very specific item, paint mixing - anything you could not do yourself, you will be hard pressed to find someone knowledgeable or available to assist you. In addition, they have gone to nearly exclusive self checkout. This is fine, again, if your purchase is straightforward. But when purchasing open stock small items (bolts, or items measured out by the foot, for example) knowing how to ring those things up can be confusing and frustrating. I miss the customer service element Home Depot was famous for, just a few years ago. It used to be very simple to find someone to help you with cutting lengths of PVC, or to advise you on grout purchases for tile projects. You need to be very self-sufficient (cut your own boards, PVC, or lengths of chain), or know exactly what you need, and where to find it, to have a successful shopping experience at this store. read more

The Home Depot - Hardware Stores Near Me - Asheville, North Carolina

I think the blue store on this side of town is probably one of the worst examples in town, but I'm on the way over there now. I came in here today to get 8 feet of wire. That's all I needed, eight feet of wire. I was pleased to find someone else already getting wire in bulk when I stepped up, because that means the person who is in charge of that is already there and I don't have to stand around and wait. Wrong. I sat there and patiently waited while they discussed the wire and took maybe 18 inches off one of the spools and then walked off, while I was standing there. The employee looked at me when I first walked up so he knew I was there. I began to just leave and head down to the place down the street but said hi to one of my friends who actually work here. I decided that I would come back and give it another chance and go to customer service and see if this employee could help me get my measly little eight feet of wire. When the customer service representative walked up to me, I told her what I needed and she said that is the gentleman that takes care of that. I told her that I was aware of that and that he had just walked away while I was standing there waiting for wire. She apologized, got his attention and stated that I needed wire, I which he stared at me blankly for a few moments, looked at his watch and started to explain why he couldn't do it. I just opened the shop very close to this place and this was going to be my go to but, no. I'll endure the place down the street. Yeah Jim I know, I was supposed to be at lunch 2hrs ago, too... Now I'll never to wait even longer. read more

Not a bad place if you know where to look for what you are looking for. Don't expect any expert product knowledge. Nobody seems to know where anything is. Once you find it you have to push all the roll around steps out of your way to get to anything. All the aisles are cluttered and the employees have great hiding places. The prices are reasonable, that's about it. read more

The garden section is amazing in the spring and the summer time . Home Depot always is my place to go when I shop for flowers they always have such good deals and their staff are always really nice. Before I carry on with my review I've been coming here for years and not once had a bad experience like for 10 years. For indoor everyone is super nice and eager to help you find anything and if you don't understand how to use they will let you know how to do so . Always a great place to go. I always come back! read more

When I bought my house I bought all new appliances from Home Depot. Because of Covid lots of delays happened which I totally understand. After not getting my scheduled delivery of a washer and dryer, stove, fridge and dishwasher totaling over $4000 I went to the store. After several hours the managers decided to give me all the floor models at the store since they didn't know where my shipment was. Okay fine. That day they delivered only the washer and dryer. They hooked it up and before they even left I started a load of laundry because I hadn't had a washer or dryer in over 6 weeks. Water leaking and sprayed everywhere. I stopped the washer ASAP and ran out and told them. They came back in and reconnected and then I had no more issues except a super wet floor that I was very mad about. Now the rest of my appliances haven't come yet. I asked when are they coming? Tomorrow they said. Tomorrow. Tomorrow came and went and so did a week! I continue to call and then yes over a week later I get my stove, dishwasher and fridge. They installed the stove first and when they plugged it in my breaker went out. Mind you my previous stove worked just fine I just wanted a new one. So now I have to call my electrician because this stove has blown the electrical box and even burned a hole and wires in my basement. Omg! Are you kidding me! $289 later from my electrician my box and wires are fixed. Home Depot takes back the stove to bring another. They install the new fridge and it works great but is missing a part. They drop off the dishwasher and won't install. So my plumber comes and installs the dishwasher for $75 and guess what the dishwasher doesn't work! I call and call and call Home Depot again and get the worst management experience ever. I finally get a new stove again and this one doesn't break my electric box or outlet. I still have a dishwasher that doesn't work that they delivered. I call and call and call and nothing. Again I paid over $4000 for all these things. No discount no payment for my electrician because of damage they caused! No new dishwasher that works and no credit or refund! I finally go to Lowe's and buy a dishwasher that works even though I already paid for one at Home Depot! Lowe's comes right away the next day and then my plumber hooks up the new one. Wow it works! This store it's management and staff must be some of the rudest inconsiderate people I have ever met! They could have burnt my house down and did nothing. During this entire process they did nothing but caused more problems. I will never ever shop at any Home Depot ever again. This has got to be one of the most terrible experiences I have ever had. Please keep in mind I was remodeling my house and had also spent well over $3000 on other items for my home. These were Home Depot employees that installed the items and not a third party. I hold Home Depot completely responsible for all my damages and just thank god my house didn't burn down because of them. read more

I own stock in this company. As Warren Buffet maintains, you shop where you own stock. A no-brainer, but heck, I can't get it done. Ever. Always some reason. This time Chrissy in Appliances kept backing away from me while I told her what I wanted. I thought she was going to show me things. "I'm backing away because you don't have a mask on," she said. I'd forgotten. Couldn't she just nicely ask? Another (larger) sale lost. I've spent over $5k at Lowe's this year. Just can't get it done at HD, but I can't argue with the dividends. read more

Everyone here was so incredibly helpful. The place is clean and has almost everything (expect tool rentals). It's on top of a hill so it was a little harder to find. read more

I recently shopped here and as soon as I walked through the door there were several employees waiting to help me find what I needed unlike other stores where you have to hunt someone down and then they don't know what there talking about . Here the employees were very helpful and if they didn't know the answers to my questions they found me someone who did . I highly suggest anyone needing help fixing something on there house or yard to go to this home depot there awesome. read more

Great prices, convenient location, truck rentals, decent customer service, free wifi, usually clean bathrooms

Great experience! I left Lowe's very disappointed because they were 10 days out on their deliveries. Laundry is a priority in our household of 7! I thought I would call Home Depot just to see. Kevin in the appliance department was wonderful. He took my credit card and had my washer delivered in two days. Effortless!!! read more

Not all Home Depots are created equally. This one is the best ever! You can tell they have great management. There is no wandering the isles looking for an orange apron, these folks come to you and are so helpful. One time I walked from the front of the store straight to the back and was asked four times if I needed help. Shawna at customer service is AWESOME. Love this store! read more