Disappointed with the customer service. Went to purchase some equipment for my home and kept getting passed around from one sales representative to the next. Doesn't seem like a lot of the workers knew who to direct me to. Wasted good time figured out someone who could help me. Wasn't also too fond of the tone of voice some workers had when I was asking questions; almost seemed as if they were irritated I even asked for help. Equipment, materials, and stockage of its seem same as any other Home Depot. Just had issue with the staff at this location. read more

I checked online first to get a Freeze Miser valve to keeping outdoor water pipes from freezing. The online site stated 44 items were available in location Aisle 29, Bay 001. So I went to the location and it was all shower heads and completely wrong for what I needed. The plumbing station guy was trying to be helpful but said he said the item doesn't exist in the store anywhere. So I went to the customer service station and this girl with an attitude was not helpful at all. I asked about ordering and delivery and delivery is only to the store, not to my residence, "delivery" is to the store, online bait and switch. I will never go back to this Home Depot ever. Giant bad attitude problem at this store. A complete waste of time and left disgusted. Deserves less than one star. read more

Asked them about heat pump replacement they sent a company gave me a proposal to replace it with a 14 seer Goodman heat pump with electric furnace for $13,000 I priced the unit if I were to buy it online it would cost me about $5,000 there's no way that it would cost $8,000 to install it. It's a replacement not a new insulation also the unit 14 seer is at the low end of efficiency I don't mind that they have to make a living but not on the backs of me $8,000 come on read more

I had a terrible experience with a HVAC installation. The installers came out to do the installation in July, and did not complete my installation. They told me that they would be back to complete it and did not come back. After three weeks I called, but only got recordings. I went to the Home Depot on Bobby Jones where I purchased the over priced installation for over 12,000.00 dollars, they got me in touch with an installation supervisor who made an appointment with me and no one showed up. They stood me up on two different appointments. They came to my house six times over four months before my system was working. I talked to Home Depot home office several times in which they never followed up with me. I would call them and had to do a new report every time. They still haven't followed up to find out if my job was satisfactory completed, in which it wasn't. They told me that they would follow up with me, and never did. This was a terrible experience, and I feel taken advantage of. I became exhausted with this situation. Prime example of a powerful company taking advantage of a working customer. read more

I reserved a tractor 3 weeks ago and paid a deposit, rented it for a month to be pickup up on April 28, when I woke up this morning saying it was canceled due to not having any. What's the use in reserving and getting people lined up to help when this happens. Terrible business practice read more

Wayne from piping did a phenomenal job assisting me today. I went to Lowe's this morning and did not get the things that I needed or any help. I decided to come to Home Depot and not only did I find all the supplies that I needed but this incredible gentleman help me from start to finish and completely understood my vision for industrial shelves. He went out of his way to take time, considering my desires, and making them happen from start to finish. He help me find everything I needed, as well as cut my material and re-threaded some pipe to fit. It also doesn't hurt that he was great at making me laugh. In a world where most employees are just skirting by to make hourly, Wayne was a complete breath of fresh air, and a reminder that they are still great men out there that want to help and provide their skills with pride. read more

The Home Depot - Wayne doing all the hard work for me! - Nurseries & Gardening Near Me - Augusta, Georgia

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Tip: If you are a Pro, they have a dedicated registered for you. read more

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So after a frustrating experience with Lowe's, I cancelled our order and went over to The Home Depot. I needed landscaping bricks to do a landscaping project. I was able to order the night before and pick up the next morning (today). They are very organized and staff is wearing masks. I recommend heading over here. They also offer military discount. read more

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WOW! I feel like I may have switched from Lowes to Home Depot. Lowes has better military discount opportunities which is why I shop there more. But the service and the vibe of Home Depot was sooooo much better than what I get at Lowe's. I will most likely start shopping here more. They have a great selection to choose from for all items too. read more

This review is mainly for the garden center. I came in on two different occassions to get succulents, in the form of Aloe plants. I thought all the plants were located outside, but staff were quick to point out that what they had in the form of indoor plants were in their green house. Funny, because I didn't even realized that i'd walked through a green house, but sure enough, the green house connects the main store with the outdoor area where the outdoor plants are, and you know this because there's a sharp temperature change when you step from the green house room to the outdoor area. This home depot has a very nice variety of all sorts of plants and they even have painted plants, which look like neon spray painted things. Customer service is visible, but are pretty much hands off. I was able to find exactly what I wanted the two times I visited this location, so I can't speak on how knowledgeable staff are here since I didn't bother them. Bottom line, quick, enjoyable experience where I was in and out in under 5 minutes both times. Clean, well stocked store that had everything I needed. I'm a fan! read more

Terrible service! I went in on Nov11 to purchase a grill. They did not have one in a box so they said they sell me the one off the floor. It was very dirty. The associate told me that it would be wiped off so that we would not have to put the dirty grill in our car. I was waiting for it to be wiped off and Melissa, an associate, just stood there. finally she handed me the wipes to clean it. Now, for $619, I thought they could have wiped it off, not me. If I had not needed it I would have driven away and ordered it from Lowes. By the time I got it clean 3 other associates were gathered around me as I cleaned it. None of them offered to help. Ridiculous! read more

Just left tool rental Worst customer service Associate 1 told me where to go look myself with a customer at least Associate 2 watching customer do something - Assoc 3 when tHey appeared said that big blue thing in back Really? I'll go somewhere else I'd need help with it a lot more than a direction to it location. Lowe's it is read more

We went to Home depot to get some moving boxes. Shelves too high so my fiance and I asked around for help. We asked 4 workers to help us but they're just ignoring us. 1 said she'll be there, we waited 5 mins for her and nothing. We're not sure how come they're not helping us only thing we could think is cause we're Brown. This is not the first time we encounter this kind of problem here at this store. We're glad we found the Latina lady from paint and helped us no problem. Thank you! Racism at this store is bad. Smh read more

The Home Depot - Moving Boxes - Nurseries & Gardening Near Me - Augusta, Georgia

The staff is very rude and we wee in there buying flooring and a door, had to wait over an hour to get help with the door.. then got to the register and the cashier was rude and acted like she was having a bad day... only one register and self checkouts open! Just plain bad customer service! read more

Where is the manager when you need her. Cashier stated she was getting a manager( chrissy) and that was 30 min ago. Only for cashiers to look at us like we stole something when in all actuality they got the merchandise we paid for and my merchandise was not ready. Girl with long lashes in customer service came over to try to explain to me what I already knew. Yet no assemblers was available and oh they don't know the assemblers schedule. And guess what no chrissy. Piss poor service. All we ask is communication. Had you called to say the assemblers were unavailable we would have not made the trip. And oh yea, please hire a manager that actually makes times for customers even on a Sat. If Sat are too busy maybe chrissy need not work on Sat. read more

Found exactly what I was looking for. Weeping willow tree, roses, and rocking chairs. Home depot employees are very helpful. Especially the young lady at the check out line. I love walking amongst the flowers. Any plants I have ever bought here always flourish. They take very good care of them. Well watered until they are purchased. The patio furniture can be a little pricey compared to other places. But I usually shop around and compare prices. This store is neat and clutterless. I love shopping here. read more

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Failed to clearly communicate details of policy of 48hour return. Also did assure consumer of product features. Appliances are bought so seldom that it is essential features are discussed especially when a different products being offered. In spite of personnel being personable knowledgeable is most important as is the competition across the street. read more

The worst customer service to include the management level. This Monday I had some free time after work b4 taking my daughter to practice. Had two simple questions about some flooring. After not seeing anyone in the aisles related to flooring I went to the desk. There was nobody there. I finally find an associate from a different section and she calls for a flooring associate over the intercom. Twenty minutes later I still have had no help nor anyone that walked by in an apron asked me if I needed anything. Finally I had it with them and walked out. After a conversation over the phone with the Gen Mngr expressing my 15 years of loyalty with the Home Depot I had it. I would be returning all the things I bought and leaving the store for good and going to Lowe's. He pleaded with me to come back and he would make it right. I told him I would give him one last chance. And let him know the day and time I would return and was assured he would help me. Flash forward to today, he left for the day. The perfectly wonderful customer service rep Ali I believe was her name, determined to help me, spoke to the next highest manager named Debbie on my behalf. She came back from talking to Debbie, she said she would call a flooring specialist and then Ms. Debbie would see what she could do. After calling someone for me she said to go to the flooring desk he would help me as soon as he was done with his customer. He came towards the desk with his customer, stopped helping her and took a phone call and started helping someone on the phone. In summary, they have the least customer friendly environment and have poor leadership that also has no moral code. Both of these days I was still in uniform. Now I never expect special treatment because that's not why I serve; however, for a company that claims to love the military, they sure didn't seem to care at all. I hope corporate sees my review and takes a good hard look at the terrible job from the top down in this store. With the exception of the customer service folks and the casheirs. They always make me smile. read more

Doesn't even deserve a 1. Today I rented a Tracked Skid Steer at 6am. The machine was not only filthy when we picked it up (we were told it would be an extra fine of $200 if we returned it dirty) but the "Rental Equipment Check-Out Form" issued with the rental contract was left blank, the associate oversaw hook-up and walked away claiming the machine was dirty because someone else had checked it in, not him. At 9:30am, we had a concern that we wanted to talk to an associate about regarding the track and our coverage/what to do. After over half an hour of being transferred between customer service (who wouldn't let you speak before transferring the call mid sentence) and equipment rentals (who simply never answered) I gave up and requested a manager. Bret (manager) finally informed me that there was an entirely different number to call, still affiliated with Home Depot, for big equipment rentals. So, we called that number. After over half an hour waiting, we finally got through to a representative, who ended the call before I could get any information. So I called again. This time, they take down the phone number and address and tell us that a technician would call back eventually. 2 hours later, still no call, so I call again. This time, almost an hour on hold with no end in sight, no answers, and a disabled machine still sitting in the middle of a project that remains unfinished. So much for 24 hour rental! Never Again! read more

I placed an online order for delivery and had no problem when I called customer service to change the delivery date. The delivery driver was polite, efficient, and skilled when it came to unloading in a high traffic roadway. He placed the materials exactly where I wanted. Great customer service. read more

The staff has a serious attitude, we come to this store because it's closer but from now on we'll just go to the Evans location, the staff in Evans location doesn't act like they have a chip on their shoulder. Seriously if you hate your job go somewhere that doesn't require customer service. read more

I just visited this location to pick up some pvc pipe for a project, and my experience started off terribly. I selected my pipes and then found an associate by the name of Linda and requested that someone help or cut the pipes for me. Her response "We don't cut the pipes here." This was the first time I have heard of a store not cutting the pipes so after some more questions she handed me a pipe cutting tool(which seems like it would be a big no no due to liability issues) and told me to find a table, measure, mark, and use the tool to cut it myself. Well 1) I have no measuring tape 2) I have no marker 3) I have no idea how to safely use this pipe cutting tool that can easily chop my finger off 4) I have no idea where to even find the measuring table to get all this started. So reluctantly off we go to find a table with a measuring instrument. After wondering aimlessly around the store, another employee(Milan was her name I believe) sees us and starts assisting us. She actually takes us back to linda first and when she was also told they don't cut pipes, she not only finds the table for us, but also finds other employees who measure and cut the pipe for us as well! She is the only reason this is not a 1 star review. If we dealt with her only, it would have been a 5 star. She assured us that they do indeed cut the pipes, and that customers are not even supposed to have the pipe clipping tool for any reason. She definitely saved the day! read more

I needed to order about $3000 worth of lumber and tried to call the pro desk, after 30 minutes on the phone I never got to talk to anyone. This is a good store, I guess they can't find good help. read more

I'm normally found at the Lowes but sometimes it's just easier to get in and out of the nursery department here and especially at 7:00 a.m. They have a lot of the houseplants I'm looking for and their website is more up to date on items they have in stock, especially gardening. They've got some of the nicest people working here in the mornings but it's hit or miss in the afternoons when it picks up and you can be stuck walking the aisles for over 5 minutes like I have a few times. If you know what you want, you can get in and out in no time flat but if you need help, good luck. 26/2014 read more

Cheaper than Lowes on some items but you can get in and out faster in the lumber dept than Lowe's.

Really don't want to give it a one. After my new washer and dryer were delivered and not installed as promised and speaking with 3 store managers and waiting 10 days I am finally able to wash clothes. Not much of a Home Depot fan even after loyalty and card holder of over 20 years. Not happy with management at Bobby Jones location. read more

My bf and I went to pick up a couple things for a project he's working on around the house and was approached by Brent to sign up with their rewards card. After agreeing to it, it was taking longer than usual to get things set up and he ended up on hold with the bank. Almost 20 mins went by and we were offered waters for our wait and Brent was very apologetic. Eventually we couldn't wait around any longer and told Brent we had to get going and he graciously gave us a discount on our purchase for waiting and not being able to set it up today. He was so refreshingly kind! read more

Horrible Customer Service. Worked with their gardening center to completely redo the yard and garden which was complete disaster. Worked with manager to resolve, submitted extensive tests and all receipts and after agreeing to make it right then new manager wouldn't honor the agreement. Home Depot won't stand behind their service or products. Buyer Beware. read more

Do Not Order Carpet from HOME DEPOT .... they are great with selling merchandise in store but do a miserable job contracting out services. Below is a quick recount of my experience. Carpet install no show. Advertised 72 hour carpet issue. My experience with home depot flooring was and still is a disaster from the moment I walked in. Not knowing how to proceed, but knowing I wanted to purchase carpet, I approached the flooring agent. He did not look up until I asked for help, I explained I wanted to set up a "home measure". He said I needed to pick out carpet, any carpet, and I could let them know later what I really wanted. He never left his seat to explain anything - only setup measure. The measure went fine, guys were extremely nice and knowledgeable. The next problem was when I went back back in to order. The first agent helped me for about 5 min. until he looked down at his watch and left (It was the end of his shift). I found another agent to help me, he was super nice and we picked out carpet and ordered. When I requested an install date of August 22nd, he proceeded to tell me the installers would call me to set up. That would be fine except they could not give me a date because the carpet had to be ordered. So, I decided to change carpet and go with a "72 hour installed carpet". When the installers called about this carpet, they told me they could not schedule for the 22nd but had the 23rd open. I agreed. They called to confirm on the 22nd. They called to cancel on the 23rd. Meanwhile, down on the farm, my moving company is steaming for my home with a move in set for the 24th and my wife is due to have our baby the first of the month. Bottom line, this is a really poor way to conduct business and I expected more from Home Depot / homedepot.com read more

DO NOT get your flooring installed here. 1. Ordered the 72 hr carpet. Took them over a week to even call for appt. Finally they "squeezed" me in after I went back to store and reminded the manager about the 72 hr installation guarantee. Finally installed 7 days after order. 2. Installation was sloppy and incorrect. Several dirty black boot prints on the new carpet. Scrapes and scuffs on hallway walls and newly painted walls within the room. 3. Paid extra for "new" base board installation. Holes, dent, scuffs and scratches in the boards. Some of which they tried to cover up with filler. 3. Transition strip. The hard wood/carpet transition strips were set aside to be installed by the hardwood floor installer (different company), installers found the strips and attempted to "staple" them to the floor. Needless to say, you can't "staple" wood (staples were bent and sticking out from the hardwood) We had to remove the transition strip and purchase new. 5. Tried calling the installers immediately after they left to inform them about some of the mistakes I found. Called 6 times (no answer) and left 2 messages. Never heard from them again. 6. Went to HD to inform them about the issues with the installation. Manager said she would contact the installers and arrange a reinstall. We have called HD several times for an update but the managers are never there or "cant come to the phone". We went to the store multiple times to find out the status and are consistently told "it is being resolved". It has been over a week since the installation and still no response on resolving the issues. I WILL NOT BE RETURNING TO THIS STORE read more

Same as any other Home Depot except they dont take your phone # or veteran ID card for vet discounts. They will straight up tell you to go across the street to Lowes for that. Happened twice. Great business model, huh? read more

I have to live with a broken refrigerator for 2 more months until maytag custom makes a new door for my unit. Complained within 48 hrs the freezer was freezing up, but because I didn't demand a new unit, like I am supposed to know how a refrigerator works and that it is going to break, I am stuck with it, running my power bill up ($30 a month), blocks of frozen ice in ice tray. If it gets fixed in 2 months I will have been dealing with this useless appliance purchase for half a year. When, if I ordered the same unit today it would be delivered in 4 days. I have bought 5 appliances from home depot with no issue's, but now that I have an issue, their ( Debbie assit store manager & Alan appliance manager at Bobby Jones store) answer is you should have known that it was broken and refused it within 48 hrs of delivery (it has now been 41 days since delivery and had a repair man out twice, now I know its broken. Can I please return it? Answer NO! NO! NO! U should have known within 48 hrs! Never going to buy another appliance from home depot. I wish I could give them negative stars. read more

I have come back here of late because I needed some paint and the supply store I usually go to is way to busy at their paint department. They have the paint match machine but I must say it does not work all that great, least the one meant for the Glidden paint. (It appears that they have one for glidden and one for the Behr; choose the behr its much better paint)It ended up being a few shades too dark but it was ok considering I needed to paint the entire room anyway. I must comment I didn't know how bad of a paint Glidden is until I used it. I don't blame Home Depot for this I blame the paint. The people were friendly,very helpful, and quick in choosing what finish I needed to choose for the rooms I plan on painting. I also feel their paint tool area is better laid out than their competitor with more options of tools to choose from. read more

I don't even want to give 1 star. I bought a washing machine on November 20th and it was scheduled for delivery December 4th. The day of delivery the truck arrived and instead of a delivery we were told the washer was damaged and they could not deliver it. I was then told I'd have to make a claim with the manufacturer. I went to. The store and told them I wasn't making a claim for an appliance I've never had possession of. The manager agreed to refund my account. I stood there for over 30 minutes while she supposedly did it. I get a bill today for the washer. I called and the lying manager didn't refund the washer. I now have to dispute it with the credit card company. Never again. read more

Great location. I frequent here often and always have a great experience. Staff is nice and helpful. Price match is easy as well as making returns. They also give ten percent discount to vets! read more

Everything you need! Honestly, I was shocked to see all items necessary to run cat6 networking, to include bulk cable.

My name is T Canty and Home depot started my floor install Nov 2017 snap and click laminate. The floors turned out ok and were done a little after thanksgiving;but the stairs still aren't complete. There has been extra damage to my stairs from multiple incompetent installers wasting my time and costing me money from losing time at work and GREAT MENTAL ANGUISH, I'M BEYOND UPSET. When you enter an agreement with a multimillion dollar company that advertises quality and professional service that is what you expect. I received much less than what I expected. I brought My beautiful town home located on the savanna river with the expectation of renting it out for the Masters Golf tournament; I explained this to the management at the store and the management at the install company; they were so sure that the job would be complete within a reasonable time frame. I believed them mostly due to the kindness of the staff at the store and their willingness to help in anyway GREAT TEAM AT THE STORE;BUT THIS DOES NOT EXCUSE THE DELAY IN THE INSTALATION PROCESS.NO INCOME FROM THE MASTERS THIS YEAR. This type of experience cannot go unanswered.As I have read other reviews and this is not an isolated incidence. We as customers must demand better service or this will continue. TODAY IS 3/24/2018 THE INSTALLERS ARE SUPPOSED TO BE OUT ON 4/6/2018.ALMOST 5 MONTHS AND STILL COUNTING. read more

Treated me fantastically when I went to pick up something heavy by myself. I managed to pop it into my vehicle, but they were willing to come out and help and even followed me out just in case I did need a hand. It's organization could use a little work, but they're currently swapping seasons so I can't really blame them for being a little cluttered right now. read more