Terrrible! Gave me a used part and when I called customer service they Told me, "There's nothing we…read morecan do" .

This company really cares about LOCAL people and they go the extra mile to help out customers. I am…read moreon a limited budget and got the help I needed in a prompt manner. They are kind, which is getting hard to find these days. They listen to customers. I will be returning to make a big purchase because my money needs to stay in my area. I am very pleased. GO SHOP HERE!

Spent thousands there on all new appliances washer, dryer, stove, dishwasher, fridge and microwave…read more Took months to get due to COVID supposedly. Stove came in damaged, dishwasher damaged, when they wired in dryer never tightened screws nearly causing fire, washer has been problem after problem. 4yrs into a 10 year warranty I was told well the warranty only covers motor and not drive box or bearings! But if you spend 100 service call, 100-150 labor and full price 250-300 for drive box we'd be happy to come out. Bought from a small business expecting service, real shame what this place turned into. Ask real questions before you buy there, all about the sale, after you pay you're on your own. Sad.

I also didn't get acknowledged for quite a while when I went in. I get that the sales people were…read morewith other people but all you need to do is give some eye contact and say "I'll be with you as soon as I'm done here" or something like that.

If you need an affordable washer or dryer this is definitely your spot. I've purchased a couple…read morefrom here over the years and have recommended a few friends that have also made purchases.i was really surprised there were no reviews.everyone knows alpha TV! whenever I hear of people looking for recommendations for cheap washers and dryers alpha TV comes up time and time again

Go see Joe Nichol, he'll take care of you, he always does a great job for a good price.read more

Just got my new bed delivered today was an AMAZING buy. Everything went off without a hitch from…read morethe purchase to delivery! The Bay City staff was helpful and the delivery crew was very nice & professional. They were here, all set up, and gone in a speedy time. Thanks! this is my 3rd big ABC purchase not a single complaint.

The service was under my girlfriend's name, which is why it didn't come up when searching under…read moremine. After going back through all invoices, here's what happened: * Visit 1: $225 for a "drain line fix" that was never needed or actually fixed. The drain line is still set up exactly the same as when we moved in and has worked perfectly fine. We were even told to call a plumber, and the plumber confirmed there was no issue. * Same visit: $287 to replace a dryer belt (part #WE03X29897), which is a ~$10 part and a relatively quick repair. * Visit 2: After about an hour of diagnosing, the technician blew off a sensor and the washer immediately started working again. * Visit 3: After the washer was already functioning, we were then advised to replace the suspension rods ($155). Total paid was around $660. The main issue isn't just the price which is absurd for about 60-70 dollars worth of parts--it's that the problem wasn't correctly diagnosed from the start, and we were charged across multiple visits before arriving at a solution. There was also a repair performed that did not appear necessary. Being publicly called a liar instead of being asked for clarification was unprofessional, Rick. I also contacted the main office after these visits, and the pricing breakdown I shared previously came directly from them. Sharing this so others can ask more detailed questions upfront about diagnosis, pricing, and necessity of repairs.

I scheduled a technician visit based on office communication regarding two concerns. NO work could…read morebe completed because the services were not within their scope, but I was charged for the visit. Dryer vent: I inquired about cleaning an internal vent line and was advised to schedule a visit. After the technician arrived, he explained that internal vent access is not part of their work, so nothing could be done during the appointment. Refrigerator water quality: I asked whether water quality concerns in a one-year-old refrigerator were more likely appliance-related or plumbing-related, and was advised to schedule a technician visit. After evaluating the situation, the technician recommended addressing plumbing first. The technician was professional and informative. My experience relates to office communication and clarity about service limitations, which would have helped avoid an unnecessary appointment.

Absolutely abuses their employees and other staff under management. any time you are given good…read moreservice, know someones back is getting broken for it. Cant ever find a manager? Because they more often are taking time off or leaving in the middle of the day. The amount of complaints about not having working AC in the store (outside of managements offices) is inhumane. Every poor decision made by this company falls on the people who work there first, but god forbid you try to leave, work somewhere else, or grow in your position. There is so much favoritism that I dont expect new or better management until the current ones are too old to work anymore, clinging on for dear life to money they don't need while screwing everyone else over. What a waste of jobs that actual hard working people need. Such a disgrace.

Drove from Tawas city to shop at Menards and open up the account . needed to spend 500 to get a…read moreWell pump, etc. in our new home. Went to sales person in that department and she waited on only men and left me standing there for a half an hour. I gave up And drove back to Tawas and shop local.

I decided to shop local and purchased an appliance from Cranes in Saginaw. First mistake. Customer…read moreservice is nil and they do not follow thru with anything. I was to have received a call from service in November and still have not received the call. At first they said they had the wrong number in their system. That supposedly was corrected but still no response. I went there on the recommendation of two other people who since have said they will not return do to treatment. They do not treat customers like they did when the original owner was alive. He would walk you thru minor repairs etc. Now it's come in and buy new as it's not worth fixing. If they don't change their ways, they will soon be lost to the big box stores. I know I won't go back and one of the people who raved about them before just bought a whole kitchen else where. I had another big issue with them which was only half solved. A very dissatisfied customer

From the owner: Specializing in: - Washers & Dryers Service & Repair…read more- Major Appliances - Major Appliance Refinishing & Repair