There was a guy that worked in the paint department he was extremely helpful. I just with many other customers very interactive and respectful with customers, which is very important in a business. If I'm not mistaken, his name with Cody. Experience Was awesome. I will return and I will recommend to others read more

I was looking for a hole punch for plastic. And I thought this would work. It punches through leather. But plastic, it wouldn't punch through. I did return it, and the return was quick and easy. While I was there I was checking out their Halloween decor. They had some pretty cool stuff. read more

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Joe Taylor has been absolutely outstanding throughout the entire process of getting our refrigerator replaced. After several unsuccessful attempts to repair the ice maker, Joe stepped in and made all the difference. He went above and beyond by calling me every single day to provide updates and check on the progress with the extended warranty company. His persistence, communication, and commitment to follow-through are truly exceptional. Quite honestly, this replacement would not have happened without Joe's dedication and advocacy on our behalf. It's rare to find someone so proactive and genuinely invested in helping their customers. I'm incredibly grateful for his support and highly recommend working with him. Thank you! James and Bettina read more

I went to home depot to get some items I needed especially cocking with stain for my door. So good luck trying to get somebody to help you because no one is ever around the person at the paint department was not even there I was very disappointed and I just had to select whatever I could find. It would always help me if I had somebody to assist me I could have bought a lot more items for my door and caulking the outside of my door and keeping my door looking great. Unfortunately that wasn't the case. As I was looking for someone to assist me over and over there was seem to be no one around only 1 Cashier. So as I have So I have valued so many times I have attended and trying to search for items I needed it is incredible to find What I am seeking. I recommend finding someone if you are looking for something in the paint department because I made the wrong choice because of the color. So that been said next time I will try to find someone to assist me. Also you can get fair and great deals here!! Happy yelping......enjoy searching for great deals. read more

Absolutely pathetic customer service. I will never spend another cent at Home Depot again and now make it a life's goal to ruin their reputation until it **Insert every curse and derogation possible outside of Yelp** I paid for tools online to fix my home bathroom with next day delivery to the store. The next day I received the drill bits with none of the tools. No big deal I thought, I have 2 days to spare... Home Depot left me with no good options A.) Pay someone to do it for me (too expensive and why I bought the tools) B.) Go without a bathroom (avoidable with a little customer service) They have the items I need (and paid for) in stock at 3 different locations nearby and I'm told to wait 11 days for my "next day delivery." I could drive 20 minutes and have it in my hands but Home Depot won't allow it. Maybe try changing your "Customer Service" desk to the Office of Bureaucracy. There is no logical reason for this crap. Sincerely, Go Pho Yourselves PS: Nothing has that customer service feel like a generic copy&paste response from corporate. Way to double down on your award winning service guys! read more

I joke with my husband that we should own Home Depot stock for as often as we go to the Bee Cave Home Depot. Lucky for us, most of the employees are really kind and helpful. Our dog loves getting to go and it appears that the other dogs love going there, too. If you have been to a Home Depot, you know that the prices are comparable to their competitors. There isn't a whole lot more I can say about the store, but that the employees set them apart from their competitors. read more

I was there to buy a $250 faucet. After asking two employees and waiting over 10 minutes, bringing my business elsewhere.

Lonnie review went there again day before yesterday to pick up lumber. The employee rude because they had to get lumber down I told them we would be back first thing in the morning lumber still not down. Pity just saying manager have a talk with night help to stock shelves. Just saying read more

Worst Home Depot. Every time without a doubt I come to park at the pro loading area and always get told to move bc car doesn't look to standard I guess even tho I am a pro member. And everytime I check out at the pro desk they always forget to type in my phone number. The employees are sickening in a way bc of me being a female they stare. I will now be becoming a Lowe's pro member rather than this shithole. read more

Ordered appliances, delivery delayed. Cancelled order. Credit card charged for non delivery appliances Left messages for manager and staff. Non responsive I recommend you NEVER use this store. Service is non existent read more

As a contractor, I frequent a number of hardware stores in the Austin area. Well this location is convenient for a number of job sites, I will say it fails to consistently stock the supplies that I need. I brought this to the attention of the manager and have had mixed results so far. The lumber supply is sometimes lacking depending on the season. The prices are generally competitive, and they've even price matched with some of their competitors. The staff at this location are generally very helpful. read more

I really like this location, staff is polite and helpful. I always find what I need here.

I ordered IN STOCK washer, dryer and refrigerator on 5/21/2020 They said it would be delivered June 1 , I call to get an earlier delivery and they now tell me everything is on back order and can't tell me when it will be delivered to my new house. I'm now moving and won't have any appliances???!!!! I've been on hold for an hour trying to fix this mess!!!! I'll never buy at Home Depot ever again!!!!! read more

The Home Depot - Hardware Stores Near Me - Bee Cave, Texas

Mary is combative and terrible at customer service. Told me that I did not have fraud on my account abs would not help with printing off I'm iced. Told me to go to the app read more

Since they made me wait in the car for more than one hour for a curbside pick up, I might have time to key some words to alert others: DONT buy anything with curbside pick up at Beecave HD. For the one hour waiting period, no other car waits here with me. I am the only one waiting for curbside pickup but it still takes more than one hour and counting. I think curbside pickup saves my time? I was wrong! read more

It's November 2023 and the corporate titan Home Depot refuses to participate in Apple Pay. Did I mention this is Austin TX? The tech capital of the USA. The corporation cater to builders, instead of the home owner. Ace hardware caters to homeowners not builders. At times it seems impossible to get someone to help you, and when you do it feels like and inconvenience to HD staff. read more

Esto es increíble el peor customer service que tiene home depot hacen delivery pero no manda las cosas y cuando llamas a reclamar te dicen que cancele el producto que ellos no son responsables si no llegan. read more

Comes lunch time the store is empty. No workers Walking down the Isles looking for help nothing. Found one worker asked him twice if you could send somebody to help me in the timber department Nobody showed up. been standing here for 20 minutes. read more

I waited 25 minutes for someone to get a mini fridge off the top rack. I asked some employees to help me and they said sure but 15 min of them screwing around with other tasks and socializing, I asked another employee "what do I gotta do to get someone to help me" he said we are busy doing other things. I'm like not busy with actual customers because I'm the only person standing here! 8:15 am maybe 15 people in the whole store. I go to the service desk to make a comment card or tell a manager and I'm literally ignored by all 6 people standing behind the desk. I say is anyone going to acknowledge me?? Yeah F this store and the horrible customer service. read more

Some years ago, I bought a small Ryobi chainsaw at Home Depot. We did not use it very much and when in need, we have help from gardeners. After some windy weather and branches broken off the tree, we needed to use the saw. Unfortunately, after cranking the saw, it would stutter and die. We took the chainsaw to several places in Austin but nobody would want to work on it, stating that they work on all the other name products but not on Home depots Ryobis. So I tried to call Ryobie T#1800 860 4050 ,but got a machine only. It was giving me 2 repair places for my Zipcode 78746, each repair place 96 Miles away! Per direction I went to their website and chat which did not work either. So, I called Home Depot and the Service people are always very polite and helpful there, but although apologetic , could not help either. HOME DEPOT SHOULD PUT UP WARNIG/INFORMATION SIGNES FOR POTENTIAL RYOBI CUSTOMERS STATING, "IN CASE OF NEED, NO REPAIR SHOPS AVAILABLE IN AUSTIN!" read more

I am a very frequent customer of The Home Depot. I live halfway between the Four Points location and the Bee Cave location, but have always preferred Bee Cave...until recently. The Bee Cave location, oddly enough, has certain items that Four Points doesn't have in stock. It has a better selection of things I shop for and up until recently, it had better customer service. In the last two weeks, I have been to the Bee Cave location over 7 times...never once being asked if I needed assistance and having multiple employees walk past me, block the aisle as they sat and talked to one another and wouldn't move, let alone ask me if I needed anything. My last two visits, I was an arms length away from two employees, in the tool aisle, as they complained about dealing with customers and their idiotic requests. One of the same employees almost walked into me, as he was texting and walking, but still not any request to help me, not an excuse me for not watching what he was doing. As stated, my visits have been multiple, but I've continued to spend my hard earned money...online. Yes, after all of the extremely poor customer service at this location in Bee Cave, I've gone into the store to look at an item and purchased it elsewhere and I urge others to do the same. For items like lumber that I have to get locally, I either go to another a Home Depot location or Lowe's now...where I'm treated like a valued customer and not ignored or have to listen to store employees complain about the customers. read more

Doing a home major renovation, including repainting the entire interior. We purchased $1700 worth of paint for the primary color throughout the house. Our painting contractor discovered that the paint color was not correct; it did not match the swatch sample. Home Depot Bee Cave declines to make it right because the label on the containers says it's the right color....... Do not trust their paint department. read more

Home Depot is always a crap shoot for me. First of all, they rarely have what I really want. And the stuff you have to settle for is pretty mediocre. Next, when you find someone that can capably answer your question, that's a good experience. I typically find the guy that has zero clue. That was my case the other night. I guess the intelligent staff comes in from 9-5 or is available to contractors. I always come armed with knowledge so I can be buffered against ignorant employees. Good news? Just like everything else in the Bee Cave area, the store is rarely packed and that always makes for a more pleasant experience. At least you're frustrated and not choked out with five other people waiting for the same fool to misguide them too. read more

I am upgrading this store to 2 stars because I went in yesterday and had two keys cut in less than 2 minutes. They have a machine that does the cutting (no longer do they do it manually) so either they can or they can't do it. The total for my two new keys was $3 at the self checkout. You gotta love quick and cheap solutions and Home Depot does have some. One star for key cutting services! Go HD!!! read more

"Brotha" is how an assistant manager chose to address me today in the store. I guess is should be happy that he halfway listened to what i was saying long enough to assist me with my issue. He did however take up a good chunck of my time wanting to be right as apposed to listening to my issue. This was after calling in and speaking to a manager over the phone. Racism combined with a lack of communication is a good start to poor customer service. If that was the goal it was achieved. I also recieved a damaged product, had to drive over 2 hours (round trip twice), stand in line being ignored by at least 5 other employees until someone finally told me an isle to try. Then boom the assistant manager. read more

I never thought I would ever be a fan of HD before today. Most locations suck at costumer service and they do not teach their employees how to care for plants so all the plants usually look sick or are dieing. All the plants today looked healthy and beautiful! Something I would buy if that was what I was shopping for. I stopped by this location for some rock. I made a fast stop at the lumber area to inquire if they sold door frames since my foster dog ate my bathroom door frame. Yes was the answer with a fast education on finishing nails and caulking. I was not buying today but I got the info I needed for a future DIY! As I walked through the store to my destination I was approached by over 5 employees asking if I needed help (unheard of at most Home Depots). On the way to check out with what I came for I found the most beautiful orchid for only 16.98! will post a pic after I pot it up.... A couple days before I had looked at Whole Foods who usually has an awesome selection of orchids and they only had 3 Philodendrons that looked like they would not last another week. The orchids at this HD mostly still had a ton of healthy buds yet to open! Oh and they are dog friendly! I saw 2 different couples shopping with their dogs with employees asking to greet the dogs! This will be my go to HD from now on! read more

The Home Depot - Hardware Stores Near Me - Bee Cave, Texas

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I don't write many reviews but this employee Michelle was just an absolute piece of work. She gave us grumpy looks, an attitude, and looked at all us like trash. She was generally unpleasant and rude. looks like some other employees were asking her questions so if she's in a supervisor position I feel for the employees as I actually saw her yell, scold, and give an attitude to other employees for nothing at all when I was standing right next to them in the same aisle. I'll make sure I won't be coming back till she's gone. read more

This is a great location. The staff is very friendly, especially Joleen. I love this store.

They just never hit the mark when having someone that can help you find what you're looking to. Also, if I stop and ask you for help. Don't just point and say I think isle 8 or maybe 5. But for the most part they always have what you need for a home repair. Just gotta be willing to find it yourself read more

Mary at customer service helped us out tremendously with our door situation after we drove so far to pick them up. Great location compared to the surrounding Home Depot's read more

I purchased 40 bags off Miracle Grow that was on sale and Jacob loaded them on a cart and then into my car ! I had to return to the store because I felt 20 bags at one time was plenty and safer to haul ! When I returned Jacob was on his break but came back to assist me with the last 20 !! Great guy with a Super Attitude and Conversation !!! Thank You Jacob !! You'll go far helping people that that !! read more

Walked out again. Never receive customer service at this location. Just wanted a piece of plywood cut. Gave up and went to lowes.

Best experience I have ever had at a Home Depot! My fiancé and I just closed on our first condo and were shopping for a new toilet, bathtub, and drain. We both don't know ANYTHING about this stuff and we're beyond confused until Bob came to help us out. Bob was so knowledgeable, patient, and genuine that it felt like my father was helping us out instead of a stranger. (He actually reminded me a lot of my dad too lol) His advice was seriously invaluable and I truly hope they keep him on board and give him a raise! Thank you Bob & Home Depot! read more

Tried to call today, no one answered the phone for my question about promotional offers. Tried 2 stores. I have a $5k credit card with them. Will go to Lowes for my remodel project. Very sad! read more

Closes at 6, arrive at 5:53 for 6 bags of dirt for raised beds. Doors are locked already with 10 people standing outside. Very annoyed

Brad in customer service was rude and prejudice! He talked down to us when returning a fan that was unopened. We purchased a fan online and we installed one in our kids room. We soon realized that the second one we had ordered for our master that was identical was going to be too small for our high ceiling. When we returned the fan not only did he not greet us and asked us what we wanted, he spoke down to my husband and I. Then asked us what was the problem and where did we buy it. Then asked if we opened it or if it was broken but in a rude manner uncalled for. We live close to this home Depo but I will not be coming to this location anymore. I would rather drive a little further to go to the other location closer to 2222 if it means better customer service and basic human decency. Brad should NOT be in customer service. read more

Worst service in the world. 5 employees standing around but none of them can make a key. "I'll call someone". Go to Lowe's before this place. read more

Good luck trying to get lawn and garden on the phone. I tried for the better part of the day. I'd hate to waste a trip out there, but I guess they force you to. read more

Had heat exhaustion , threw up and was nicely taken care of by Michelle and others that were near Super blessed for these people being around and especially the nurse that was in the store as well THANK YOU HOME DEPOT EMPLOYEES read more

I just had a great customer service experience. Linda, the operations assistant manager, was beyond exemplary in customer service, listening, and problem-solving. She worked with Leonard who was behind the customer service desk to come to a resolution in my customer service problem regarding a water softener that was installed. I'm pleased with how well she handled my problem and was willing to find the right person to help her through the problem as well. It was cooperative, easy, and just a great experience. read more

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