I had a need for a hardware store item this morning, which prompted me to visit Strasser Hardware,…read morea venerable business that has served the Rosedale community of Kansas City, Kansas for over 108 years. The staff's friendly greeting and offer to assist was a testament to their customers needs. Having been a customer years ago, I was pleased to see their continued dedication to customer satisfaction. If you can't find what you're looking for they are there to help you assist you in finding what it is you need. On your way out of the store make sure you stop and get you some popcorn. 910 Southwest Blvd., Kansas City, KS Monday -Friday 7 AM to 7 PM Saturday -Sunday 8 AM to 5 PM Friend)

My 76 year old mothers window air conditioner unit went out that was purchased at Strasser Hardware…read moreand was still under their 5 year warranty which she paid for. Thursday we were told a new one would be in by the following Monday and we could swap it out. Monday when we called to see if it was in we were told the new owners were not honoring old warranties. No call to notify us while she waited in her hot house for 5 days. Michael the manager and Vicky the purchaser pointed fingers at who dropped the ball and there was nothing the owners would do to help us. Horrible customer service. My father while alive spent all his time shopping at this store and this is how they treat long term customers. You lost our business and anyone else that will listen to how you treated our family. Shame on you!

Let me start by saying that I am a long time customer of Sherwin-Williams. This is not a review…read moreabout Sherwin-Williams paint but about the extremely poor customer service at this particular location. I usually go to the location closer to my house but it is closed on Saturdays so I drove to this location to get a can of paint shaken for me. I arrived at 4:45pm on Saturday, February 4, 2023. They close at 5:00pm. I realize that showing up 15 minutes before closing is annoying for an employee. If I were going to be browsing, asking a lot of questions, buying a lot of product, or requesting a lot of paint colors that this would be frustrating for an employee who was going to be closing in 15 minutes. However, because the only thing I needed was to have a can of Sherwin-Williams paint shaken, which I already bought at another location on an earlier date and brought with me I didn't think it would be too inconvenient for him. I knew it would not take me past closing time. I walked in and smiled at the guy working and he immediately looked at his watch and gave me a dirty annoyed look and huffed. I started to say, "I know you close in 15 minutes but.....". I couldn't even finish my sentence before he rudely cut me off and said, "I can't help you, sorry." I was so stunned by his rude behavior that I just turned around and walked out immediately. He followed me, at a distance, and immediately turned off the open sign and locked the door just as another gentleman was walking up to the store. The other man looked at me and I just shrugged and said I got the same treatment. So rude! Terrible service! Do not recommend.

I just had the best experience here! I haven't painted a room in a decade so I really needed help…read moreand guidance, and Jennine (hope I'm spelling her name right) was so extremely kind and patient with me. She asked me lots of questions & was so knowledgeable about products. She didn't push any products on me and didn't rush me. Basically, she provided excellent customer service. I felt absolutely cared about and taken care of. She's a gem! I will DEFINITELY be returning here for all my painting needs.

This place is run like a zoo with little to no staff. The selection is either poor or comically…read moreoverpriced. They didn't have what I came for and then I had to awkwardly pass everyone in line to leave because they route everyone out like they're loading cattle onto a truck. The Euston's Hardware down the street in Prairie Village has far superior service and prices. Plus it's not like trying to go the other way for a roller coaster line to leave(!)

I am curious to see how the layout for this store was planned out. I'm 99% sure they had an…read moreorganized stack of cards, fumbled them on the floor, scattered them around some more and said, "Yeah this layout will work." It's the biggest hodgepodge design I've witnessed. Additional bummer: This hardware store listed the deck stain I need online, so I drove out only to find they didn't have it. Not that many staff members had masks during the pandemic, the store is cramped, and just has a weird vibe overall. I'm glad this isn't my neighborhood hardware store, and if it was, I'd take the extra few minutes to go down to Euston Hardware instead.

I was forced to use this company by my builder when my house was built, and the experience has been…read moreextremely disappointing. I purchased several light fixtures from them, only to later find the exact same lights at Home Depot for one-third of the price. On top of that, about ten of the fixtures were missing a small bolt/nut that holds the shade in place. This makes changing a bulb extremely difficult. Only one fixture included the correct part, which is how I even realized the rest were missing. I searched every hardware store in town for this tiny 15-cent nut--no one carries it. When I contacted Wilson, they told me to reach out to Maxim, the manufacturer. Maxim then told me to contact Wilson because they were responsible for making it right. In the end, I was told I'd have to pay $10 per light fixture for each tiny nut--something that should cost pennies and should have been included in the first place. This is unacceptable customer service. After paying hundreds of dollars for fixtures, the least they could do is provide the missing parts. You would think a lighting store would carry basic hardware for the products they sell. Instead, for what they want to charge me for a few tiny nuts, I could buy several brand-new lights. Absolutely ridiculous. Would not recommend this place at all

Deb did such a great job of listening to our needs and helping to design the perfect look. Lance…read moreand Joe were professional in their installation and flexible. Thanks for putting f the final touches on our new home.

I can always seem to find what I am looking for and the help are generally helpful. Recommend…read moreshopping here.

There is no better place for my jewelry tools, at this price point. Friendly staff. They don't…read morehover, and they don't avoid questions when I have them. No nonsense. Tools galore! My fave, you ask? My double barreled rock tumbler. Found it for half the price of any other jewelry supplier, and it works beautifully.

I love to go here to get boxes and stuff but it is a little pricey…read more I ordered a file box and it took over 2 weeks to get to the STORE to pick up IT WASENT EVEN DELIVERY Sorry but yeah don't go here if you have a low budget The stuff here is high quality though so the end Also here is a pic of puppy boy

Can't figure out how to organize a room in your home? Well I'm sure this place has what you need…read moreand more! Be prepared to spend the dough unless you catch a sale and join their rewards plan. Outside of IKEA, I come here to get ideas and find room, office, bathroom and closet organizers. They even have travel accessories and bags. I love this store!

I use them for random glass pieces, and they always produce a quality product. Everything comes…read morebeveled, which makes for easy handling. All of my orders have been ready before the date they quoted.

I spoke with Olathe Glass in late March to get a quote for custom shower glass. When the…read morecontractor completing the bath remodel had the tile installed, I contacted Olathe Glass to schedule an appointment for measuring. I was told someone would call me to schedule and was asked for and made a payment for 50% down on 9/8/22. No one called to schedule the measure appointment. I called back. On this call, I was told that the person I was speaking to had been out of the office the previous day (presumably to explain a lack of communication for the prior week?) and after that bit of derision directed at me for having the gall to call about this, we were able to schedule the measure appointment. The measure was completed - the person was in a HUGE hurry..... so questions were discouraged... I then did not hear back to schedule the actual installation (I know, surprising right?), so.... I called Olathe Glass. I was told the installation would be 10/11/22 between 8:30-10:00. At 8:15 the morning of 10/11 - yes 8:15 AM - I received a call telling me that the glass was not in and had been backordered. Apparently there was no way to know this prior to 15 minutes before the scheduled install. Weird. On this call, I was told that I would receive a call when more information was available to reschedule the installation. I received no additional information concerning estimated delay, etc.... until I received a call to reschedule the installation for 11/2/22. On this call, I was told that it would "probably" be in the afternoon. So, when I asked, to confirm, if it was possible that it would be morning because it didn't seem definitive, I was told, in a most derogatory tone "I apologize that I used the word 'probably'.... it will be in the afternoon." Wow. The installers showed up on 11/2 and did a really nice job. The installers themselves could not have been nicer. It is 11/3/22, the day after the installers were here. I see that Olathe Glass has charged the remaining 50% to my credit card without confirming with me that the job was done to my satisfaction etc... - so it appears that the thing that Olathe Glass does best is getting their money into their bank account FAST! So, long story short - if you can get through the administrative piece of this company, you will get a nice product, but prepare yourself for battle up front.