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Coon Rapids, MN

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The Home Depot

2.1 (31 reviews)
Open 6:00 am - 10:00 pm
Updated 2 months ago

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Amanda, did you end up having to pay a difference? -TeamCare

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11 years ago

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9 years ago

Jackie did an excellent job and was very helpful. Recommend for home products and friendly service. See Jackie for questions.

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Ask the Community - The Home Depot

Review Highlights - The Home Depot

Here is where the breakdown happens, the assistant manager comes over to square this guy up and get him on his way.

Mentioned in 2 reviews

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A-1 Appliance

A-1 Appliance

3.3
(12 reviews)
1.9 mi

Amazing customer service. Fully transparent on coverage for different appliances…read more Clinton was extremely knowledgeable re. their inventory & had already found several options of what I was looking for.

This has hands down been the worst sales experience I've ever been apart of. I've worked in…read morecustomer service for years in retail, appliance, and management and I would never treat a customer the way I've been treated. I baught a refurb washer and dryer 3 weeks ago signed a contract stating I'd not be able to refund my purchase which should have been my first red flag. Paid for delivery and waited for my unit to show up. Delivery went fine except for the delivery team taking an old drain hose I needed for my washer. I knew this was an honest mistake but when I called to get my hose back they said they'd call their manager and then call me back. They never called back... I called multiple times trying to get this hose back and finally resorted to "asking for a manager." To my surprise A1 appliance explained to me that they "don't really have a manager" this was the second red flag. I did get referred to the delivery manager (I guess they have managers now) Alfredo who drove in to the store to confirm that the hose was on the delivery truck. I requested this hose be returned to me since I paid for delivery service but he refused. He said I could "pick it up at the store." I'm expected to drive in using my gas after paying for a delivery service that made a mistake. No one offered to comp my gas or time and so I again requested to speak to a manager. Instead they have Lisa who's not a manager but her role is to "handle complaints" I imagine they get a lot. She never called me back but I did finally track her down after calling and explaining the situation at least 5 times. Meanwhile i set up my refurbished washer only to discover that it doesn't work plus it smells bad but that's besides the point. Lisa was apologetic claiming she would send someone out to drop off the hose which a kind man named Greg did that day. She also connected me to the service department that sent out a technician. She had spotty communication but things appeared to move forward. He worked on the washer machine and told me to reach out if there were any more problems. I tried the washer machine the next day and it still didn't work. I called back in and left a message with Lisa. She again never called me. I called her days later she answered said that they would exchange this unit for something else but they wouldn't do a return for me. I just want to be done at this point so I agree but explain that based on the lack of quality communication, service, and management I didn't want to risk purchasing another used machine from them. She said I could get an unused machine but I'd have to pay more. I asked that after 2 weeks of back and forth and multiple disappointment is there any way they'd be willing to exchange this unit for a new one which based on the "sale" was a $300 difference. The sales department explained the only person who could authorize a discount was Lisa. She said she'd take $50 off the price and I now need to pay $250 more and hope that there aren't any more issues. I know no one really believes "the customer is always right" but at this point you do what you can to make a customer happy even if you loose $250. I don't trust their ability to repair anything or follow through so i feel stuck. I just want the nightmare to be over. Ive been unable to do laundry for 3 weeks playing phone tag spending close to $1000 and the "discount" just isn't worth it. I waited to post this hoping for someone to actually try to make this right but now I need to tell the story. Don't waste your time! If you have a little issue YOU have to fix it. If you have a big issue... good luck. Most importantly... no refunds.

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A-1 Appliance
Laundry Units
Laundry Units
Main Entrance

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Main Entrance
Warners' Stellian Appliance

Warners' Stellian Appliance

2.3
(27 reviews)
0.7 mi
Family-owned & operated
Established in 1954

I walked into the Coon rapids store 3 days before Christmas Eve…read moreI had a kenmore elite I bought 3 years ago from a different store that quite working for the 2nd time. (Compressor failed and was very loud) From this point I'll call it pos I found a unit in stock and was needing a break on getting the new unit in With only the word of my sales person that she'll do everything thing possible to get the new unit del I paid the Bill and went home to figure out what I'm going to do with all the food going bad quickly Very shortly as I was getting home my phone rang and Angie was telling me she had a improved date (Saturday) and she grabbed it and was still working on doing better Well guess what She was true to her word she did keep working on it and she got my frig del the next day first thing Now I know it's not just the sales rep Angie that pulled this off Shipping had to pull it and bring it over Very professional and all of them knew their stuff Warner should be proud of their people Done deal They made a customer of me

I purchased a microwave online on June 8, 2026 described as non-cancelable/non-returnable. It is…read morenow July 13th and I have not received the microwave. Holly was very helpful throughout the process, BUT no microwave! July 9th or 10th, we received a text from Warner stating the microwave would be delivered Saturday, July 11 and that we would receive a confirmation text for a more specific delivery time. We never received the confirmation text and NO delivery was made July 11th. I looked up MN laws regarding non-cancelable/non-returnable and they breached the contract when they did not deliver on Saturday as specified in the text message and I stated that I wanted a full refund. I was immediately reimbursed and I am so glad I don't have to drag this out in small claims court. The payment is still pending though! Why have product listed on your website if it's out of stock? Why did I have to wait over a month to get a working microwave? Do you realize that I have 12 grandchildren who rely on a microwave for heating up food and that I have been forced to cook simple meals for them on the stove while Rheumatoid arthritis several times a day just to meet their needs? The reason the microwave was purchased was to save me from all that pain of cooking, the cleaning, etc. I am so disappointed in Warner Stellian. My arms are swollen now and the refund from Warner is still pending and can take up to 7 business days for it to clear. Still no microwave and no money to pay for another one until the money goes into my account. So, so, so disappointed in Warner!

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Warners' Stellian Appliance
Warners' Stellian Appliance
Warners' Stellian Appliance

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Precision Appliance Services

Precision Appliance Services

2.0
(4 reviews)
2.6 mi

Justin did a great job I will have him back again for any repairs. On time explained everything…read more gave recommendations very straightforward.

Horrible communication and customer service. Wish I would have read reviews before hiring because…read morethere seem to be a lot of those same complaints! My husband and I purchased a GE range from Home Depot back in June. We learned at that time that it needed to be converted from natural gas to liquid propane and Home Depot told us they do not provide this service. I researched dozens of sites, plumbing companies and appliance specialist companies, and decided to try JUSTIN FROST from PRECISION APPLIANCE SERVICES. He came out 4 times during the month of July to install the conversion kit, but after his last visit, the burners were not burning correctly. I knew something wasn't right so Justin said he would call GE and get back to me. JUSTIN FROST NEVER RESPONDED so I called GE directly and they sent an appliance repair specialist to us. Unfortunately because someone else had already worked on it, they were not able to help us. They could not spend the time trying to figure out what JUSTIN FROST did wrong and then try to fix it. Even though the GE specialist was not able to help us, he did tell me what was wrong with the installation of the kit: (1) the orifices were installed on the wrong burners so some burn too hot and on other burners the flame does not change at all, even after turning the knob from high to low; (2) it takes 30 seconds+ plus for the burners to finally ignite, which is a safety hazard as gas is constantly leaking while trying to ignite, (3) the screws behind the knobs were all stripped. I called JUSTIN FROST to discuss the situation and he seemed very friendly at first and even scheduled an appointment to come back out to fix the conversion kit. Guess what? JUSTIN FROST never showed up! He never responded to any of my calls or texts and I learned that he blocked my number. We ended up with a ruined range that could potentially be leaking gas and no one to fix it. Needless to say, I have never been so disappointed with someone you trust in your home who leads you on telling you he can perform a service he obviously is not capable of. I strongly do NOT RECOMMEND JUSTIN FROST at PRECISION APPLIANCE SERVICES!! I called another appliance company and they told me that once the kit is installed incorrectly, it cannot be fixed and my only option is to buy another new range, which we did.

Photos
Need a new front load washer door seal. Call today!
Need a new front load washer door seal. Call today!
30 year old wall oven. Customer was told twice, "Your oven cannot be fixed." The customer called Precision Appliance, job completed.
30 year old wall oven. Customer was told twice, "Your oven cannot be fixed." The customer called Precision Appliance, job completed.
Full maintenance on hood vents! Yes, they're all this scary!

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Full maintenance on hood vents! Yes, they're all this scary!

The Home Depot - hardware - Updated July 2026

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