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    The Home Depot

    2.6 (50 reviews)
    Open 6:00 am - 10:00 pm
    Updated 3 weeks ago

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    Neema B.

    I'm a pretty frequent customer at THD depending on the project I have in progress at any given time. This store is conveniently located off I-77 exit 25, not far from Target, Whole Foods and Birkdale. They generally have everything I need in a big box store when I can't wait to receive items in the mail. Of course you pay more, but it is what it is. Staff is always willing to help and I love the self checkout option. Parking is never a problem either.

    Entrance
    Jordan B.

    Stopped at Home Depot to grab some winter storm essentials. Store was moderately full of people, but not overcrowded. A store associate asked me if I needed help with anything and I inquired about salt. Glad she did because they were one of the last stores that I found with salt in stock. Last one of two bags. Located in its own area with plenty of parking available. Store associates were very helpful and were ready to assist when called upon or even when customers are looking confused. LOL! Would definitely recommend taking a stop there if in the area!

    The loose screw that was installed by "professional Home Depot installers"

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    1 year ago

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    9 months ago

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    Mariam in Customer Service gave me great service when I had to bring back a defective leaf blower.

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    Page 1 of 2

    Ask the Community - The Home Depot

    Review Highlights - The Home Depot

    Alex was wonderful at the customer service desk and had already pulled the item we called about.

    Mentioned in 2 reviews

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    3.8(12 reviews)
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    As the owner of two businesses, I understand the value of customer service. When I recently had an…read moreappliance problem and reported an unsatisfactory result with the technician I was contacted by the owner the next day and he not only apologized but came out himself and repaired the appliance. He was incredibly polite, professional, and knowledgable. When the owner of a business gets involved with the customer and solves the problem, you can be sure that he cares and that is the hallmark of a great service business. I am sure there will always be glitches with technicians and service, but when you find a company that truly cares about their service then you have found the right one. This is the right one!

    Technician Oleksandr inspected my washer for approximately 20-30 minutes and concluded that the…read moreissue was the spin basket assembly, stating it would cost $800 to replace. As any reasonable customer would, I asked for a breakdown of the cost and an explanation of how he determined that this specific part was the cause of the problem. He was unable to explain and instead dismissed my questions by saying the washer was old. I followed up by calling the company directly and asked how the same part for a 2004 washer could be found online for around $200. The supervisor responded that they purchase parts from a "reputable website." When I explained that the part I found was an OEM part from a reputable source, no explanation was given for the significant price difference. I then requested to speak with a manager, owner, or someone higher up, but was repeatedly told that no one was available. At no point was a clear diagnosis, justification, or cost breakdown provided. This experience gave the impression that the company assigns inflated, arbitrary prices without being able to clearly explain the root cause of the issue or justify their diagnosis--yet expects customers to blindly trust them. After reading other reviews, I noticed a consistent pattern of similar complaints. At this point, it's clear the issue is not the customers.

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    CLT Wholesale Appliances

    CLT Wholesale Appliances

    1.0(3 reviews)
    1.1 mi

    Like the first review said, and unlike you guys said to him, we were completely nice to everybody…read morethere and the customer service representatives were at the front. On their phones not paying attention to anybody else but themselves and their phones. Other than that this place is atrocious We went in thinking we were gonna get a good experience because I mean there's a lot of wholesale places in Charlotte but from the pictures I've seen. I thought it was gonna be nice and a good experience. Yet when we got there, all the products were damaged physically, which I get. But when we went to check out our product at home and see if it works. The fridge didn't even cool. It didn't even make ice and it also didn't want to freeze anything. The prices are almost as a new fridge and yet they're selling you. Fridge is that doesn't work and we tried to be nice about it and asked about anyway that they could fix it or that we could fix it and they told us absolutely not. You have to call the warranty and wait for it..... all the warranty places we called for this fridges said that all of these fridges do not fall on their warranty, and that they don't know how the store bought them..... it's honestly overall a very sketchy store , and the customer service representative aren't good at all. One of the girls literally ignored us and walked off and we were talking to them. And again before anybody in this team, says we were being rude to these girls. We literally have calls and you guys have cameras. We were being nothing but nice to these girls and we even spent the money on the fridge. And we still paid the difference between fridges when they try to provide us with something else. Honestly to this owner, I would recommend you Get better employees. And maybe some outlets so you can check your fridges before you buy them. all of this screams scam.

    Purchased a $500 Allen & Roth gazebo. When going to put it together the poles were bent beyond…read morerepair. Called store and was kindly told that they were a liquidator and not a retail store. Nothing they could do. Unless you want to throw money away I would not recommend this business.

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    CLT Wholesale Appliances
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    SmartFix Appliance Repair - Premium Oven Repair ServicesExpert diagnostics and same-day fixes for built-in appliances.Quality workmanship you can count on!

    SmartFix Appliance Repair

    4.7(19 reviews)
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    I had a good experience with this company. I needed my fridge fixed. I made an appointment easily…read more They came out and gave me an evaluation but needed to order the part we needed to fix the problem. The part came in a day later than expected but they communicated promptly. They scheduled to come out as soon as they had the part and service was quick and the problem was fixed. I love that they text to let you know they're on their way, along with a picture of the tech. The tech was professional and polite. I will definitely use them again if needed. Oh and the prices were very reasonable. I had a good experience with this company. I needed my fridge fixed. I made an appointment easily. They came out and gave me an evaluation but needed to order the part we needed to fix the problem. The part came in a day later than expected but they communicated promptly. They scheduled to come out as soon as they had the part and service was quick and the problem was fixed. I love that they text to let you know they're on their way, along with a picture of the tech. The tech was professional and polite. I will definitely use them again if needed. Oh and the prices were very reasonable.

    STAY AWAY FROM THIS COMPANY!!!!! If I could give negative stars I would. I have a dryer that does…read morefour way venting. I needed it switched from rear to side venting. When I called they said they could definitely do that and scheduled me. The person they sent was AWFUL!!! He had no idea what he was doing, pretended like he did until he got the whole dryer taken apart and then said "oh you can't side vent this because there's not a hole here" when there is a knock out clearly marked and it says it in the manual that you can do it. Then he tried to charge me $79 for not knowing what he was doing. When I refused he got very aggressive and more rude. He called me stupid and threatened me when he left, repeatedly saying he "would see me soon". As a women it was TERRIFYING. Im really glad my husband was here but I would be so scared if he was in the house with a woman by himself. Frankly, call literally ANYONE ELSE before you call these horrible people. Also, in case they try to say the dryer isn't four way venting the model is GTD58EBPVDG It literally says it in the manual.

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    Apple

    Apple

    3.9(8 reviews)
    0.7 mi

    They did good. I went from an iPhone8 to an iPhone 17. I have always been a late bloomer so no big…read moredeal. A big jump in quality, for sure. I had no clue the 17 was the latest version (got the regular one, not the pro). I had just looked up best value and went with that. The best value was the regular version, not the pro. Total price with a case and some fee about a phone transfer was low $900s. I just said, "F*** it!" Might as well be ahead for years after being behind for so long. The service was excellent, and it was a fairly simple process. I had been in this store in the spring and when I got locked out of my account, they actually made it worse. I didn't have a phone for three weeks. But it was the best three weeks of my life. So, all good. And this was a different employee. On this visit, Michael was patient, knowledge, and sure did like to keep the phone clean with that blue rag. I might start doing this myself. As far as negative reviews, always click on their account to see what they're all about. Every review is 1-star or 2-star for those reviewers. Just miserable and entitled people. My reviews are very balanced, and I'm giving you the truth. If you want a new iPhone, go here. If you want help with an iPhone problem, you might find it easier to go to one of those little non-affiliated shops in the area that use the word 'Apple' in their store name. You won't have to wait long and it will be a simple process. I definitely recommend this location for purchasing an iPhone.

    The store will be busier on weekends. Parking is a big challenge on weekends as well. You will…read moredrive around the parking lots with others who are also looking for a space. During the holidays, it took three separate trips for me to get my laptop analyzed to have a new battery installed. Actually, I thought I was dropping it off, but the battery had to be ordered. A week later, I left my baby with Apple and am anxiously awaiting her safe return. I first visited Best Buy, but they needed to send my baby out for the repair. I had no option but to go to the Apple Store.

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