Seriously, pay to pm your hvac, and get knowledgeable people for questions on the floor without calling an SAR team. I should get paid to sweat and be ignored. I'm done read more

CL Home Depot is one of my go-to's for the home, from blinds to hardware to lawn and more. Staff is always helpful whether I can find what I need or need to seek out a solution. Great value at a reasonable cost. It does not disappoint. Thank you!! read more

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Seriously I've never seen some many employees just standing around at the self checkout area, all they do is stare at people paying kinda creepy read more

Do not go to this location if you have a question about anything had to talk to seven people, before I decided to just leave and go to a different location. Ask a basic question about purchasing an item that was on display and the last one that is for sale, but when I tried to buy it, everyone seemed confused on how to proceed to do that. Absolutely ridiculous experience. read more

DO NOT GET YOUR KITCHEN REMODELED WITH HOME DEPOT!!!!! It started out ok but now we've been waiting for the countertop to be delivered. It was supposed to be installed last week - which they then cancelled. Then it was supposed to be delivered on Wednesday - which it wasn't. Then it was supposed to be on their truck on Friday - which it wasn't. Then Monday (today) - which is wasn't. Now they are telling me on Friday. Meanwhile we have no sink and countertop for almost a month. read more

Do not buy Thomasville thermafoil cabinets!!! they offer lifetime warranty , but it is only applicable for original homeowner. I bought a house with 3 year old kitchen cabinets with chips on cabinets and they will not honor warranty replacements !!!! read more

Could have been a lot better. There are some great people at this store that are willing to help (Rick at the pro desk is one), but then other people who do not help at all, and demean you when you ask a question. Just called to ask a question about a poly urathane primer Rick recommended for me. The gentleman who picked refused to transfer my call. Kept repeating there are not enough people there on Saturday's to answer my question. Didn't even offer to send me somewhere else, until I pointed out he didn't seem like he wanted to help me, did he offer to let me leave a message that he would deliver. I have spent thousands of dollars there the past few months redoing my house. read more

I wanted to buy an item, but the item did not have a barcode, and I had to wait a very long time for the seller to get this item through to me read more

The Home Depot - Nurseries & Gardening Near Me - Crystal Lake, Illinois

This has to be the worst Home Depot in the area, I'll drive 45 mins just to go to a different store. The customer service is incompetent and so are the managers. read more

The Fraud Investigations Suck My Home Depot CC got hacked. Contacted Home Depot, they closed account and took care of fraud purchase and took charge off my bill. Great. Next year new Home Depot CC got hacked, Same procedure as the preceding year, but I said DO NOTissue a new account. They issued new account anyway. Talked to them again to close the account. They did. New hacked charge one month later on closed account. They investigate and tell me account was not opened by fraud of someone using my personal info.and I'm responsible for hacked charge. Good luck to anyone dealing with Home Depot and their fraud investigations...they suck!!! read more

We took possession of a home in Crystal Lake Illinois in early November 2019. As we have done on our other 6 homes around the country, we bought all new appliances. We never had a problem until this time. But then we never bought Samsung appliances or purchased them from Home Depot. OUR MISTAKE! Now we are the NOT SO PROUD OWNERS of a refrigerator that had the ice maker replaced 3 times and the Ice Chute door replaced. The installation drawing/ instructions with the Microwave were backwards and the Stove had a defective coating on the plate above the burners. The Dishwasher instructions were incomplete. At this time we were told that the bottom plate in the oven was a consumer, cosmetic problem. Problem with that, we never did anything to it. The coating came off and now we have rusted metal showing. Home Depot doesn't take the blame for any of this. However, they did send a couple of men out to try and install the microwave. After several hours, they got it installed and almost right. It still isn't level. Home Depot takes NO responsibility for any of this since they sell at a high price with no service. I think we should share this experience with other appliance retailers around the area. Dennis read more

My friends dad has health problems so he ordered stuff from there online so we can go there pay and leave without having to go through the trouble. We got there to the far right where the pick up would be but they made him go to the far left which wasn't right and decided to check out other people even tho they said they couldn't right in our faces. My friends dad got mad cus he has a bad leg and there making him go back and forth. After confronting the cashier she keeps lying and almost causes him to have a heart attack! Not only that the other employees came around us not even 6 feet right behind our backs and I felt frighten the only way the people backed up was when my friends dad had to sit cuz of his heart acting up. 8 people around 4 customers like they were going to fight us. I've never seen such a crappy service and disrespect they gave this man. read more

If you're shopping for boards to break for martial arts classes, this is not the place. Number one their selection of lumber is crap. Number two, they charge one dollar per cut. Menards does this for free. On a good note, they offer a military discount if you show your ID and ask. read more

The Home Depot - Shopping for martial arts breaking boards? Do not buy them here. One dollar per cut. Menards does it for free - Nurseries & Gardening Near Me - Crystal Lake, Illinois

Not what is once was. The service here has degraded over the years. Most sales people are nice but most have NO idea of what's in their store. Restocking is lacking. read more

The Yelp map location/ address is wrong! Its listed near Virginia and Rt. 14 but really it's near Rt. 31 and Rt. 14. All the hardware, materials, and tools you could possibly need or want for home repair. Bonus points for the Vienna hot dog stand inside by the exit!! read more

Purchased an lg refrigerator from HD for future delivery. It was delivered months later and it was defective. I purchased an optional warranty from Home Depot. The unit was deemed terminally non-useable by lg and we subsequently junked it with lg's permission. Sara, a manager with crystal lake Home Depot gave us erroneous information. She had a really poor attitude, coupled with ignorance of her own product and hung up on us. Where do they get these arrogant employees? Not a credit to Home Depot! Go to ABT for appliances and a much better price and service! Update: Don't ever try to get your money back on their totally useless assurant warranty because you will be out of luck and your money! Again......Go to ABT appliances in Glenview il! 847 544 2207 read more

I was in need of some lumber and an employee by the name of maxwell went above and beyond to help me feel comfortable in the store. Even though it was thunder storming outside max still helped me load my car with lumber so I could stay out of the elements. I couldn't ask for any better service great work max. read more

We had the SO-Called, very loosley put experts recommended from Home Dump-O put in a Pergo (junk) floor, it started to warp in less then 3 years so a so-called Pergo investigator came out and said there was issues with the dog's water bowl being on a tile floor so the warranty was null & void.Yet in the store it states this flooring is water and pet resistant, our dogs are small ankle biters. We had taken this to the store manager 2 times before we went to Chad the store GM who said he would review the report and swore up and down he would call on Monday 7/4/16,well as of today we have not heard back and since we had called previously and never received calls back we are done done done with Home Dump-O. Credit card to be cancelled and Lowes or Menards both FAR FAR Superior Stores will fix the crap job Home Dump-o did,,,,sheesh Even Tony Stewart left these losers! Save the hassel and go to real experts that will stand behind what they sell. read more

Do not buy anything in Appliances and have it delivered. They caused damage in my newly built house. Left a defective washer there, and now delivery company states they cannot deliver new one until 12/11/18. Total bs nobody wants to take responsibility for the mess up. No customer service. read more

Message to the management - watch how your staff speaks to customer - some are great and deserve to be noticed - others need training in manners. I made a purchase at the garden center - made a mistake regarding the price of a plant - the cashier apologized more than once although I admitted it was my error. Awesome gentleman. At the return register, I explain my error - and cashier rubs it in by pointing at the price and telling me it's right there - really? That's how you talk to a customer ? read more

Very poor customer service regarding rheem water heater warranty claim. Had to bring it in. Their extended warranty was worthless and a waste of money. Their plumbing contractor wanted almost a &1000.00 to reinstall a new heater labor only. Something that only took 10 minutes for me to uninstall. The new one was an exact replacement. I ended up reinstalling it myself and it took about 45 minutes . They would only give me store credit so from a practical standpoint I had no choice other than to buy another heater from them because of the sizable credit. A terrible experience all the way around. I will never buy another appliance from them. I would rate them with a zero if that was an option. read more

A friend had told me that Santa visits at certain Home Depot locations, so I contacted the Crystal Lake store to find out if he would be there today. Teresa answered the phone and was very abrupt and rude when I inquired...made me feel like it was stupid for me to even ask. Sorry to put you out. We will be visiting the McHenry store instead, the associate I spoke with there was much more helpful and seemed excited to have us come in to visit their Santa. read more

A decent place to purchase items you need for repairing, updating, improving, building, landscaping, and projects around the home... What can I write in a review of The Home Depot without sounding redundant to those who come here all the time? The people working here are very friendly and helpful. However, I wonder how much actual knowledge they have about building, plumbing, electrical, and so on... (If they really were knowledgeable wouldn't they be working in the trades making double or triple their hourly wage)... I like that there's a hotdog stand at the exit, I'll sometimes get a Chicago style hotdog (with everything including celery salt) and a drink on the way out (they're actually pretty good !). Remember a few rules-of-thumb when coming here. If you need some lumber cut to size, make sure the person doing the cutting measures twice and cuts once. Take a look at the prices of plumbing parts here so when the plumber charges you, you'll know how much mark-up they're ripping off... I'll be back, who doesn't come back to The Home Depot??? read more

I recently ordered a generator on line and checked the home delivery box. I checked it several times before putting through the order. I received an email saying that it was now an in store pick up. When I called customer service, they said they couldn't change the order to home delivery. I felt that the customer service rep was rude and unwilling to even try to solve the problem. This will be my last purchase from this store. There's a Menards right across the street that treats customers like they should be treated. Lesson learned. read more

Love this location. Been doing some "work" around the house and hands down got the best stuff at this location. Everyone is friendly and they joke around with you, bought a smoker the last time I was in here. The guy was totally friendly, helpful etc...Good experience and everything I needed was in stock! read more

We spent over $12,000 on laminate flooring and within 1 year we had buckling issues. We requested inspection and they said it was due to improper cleaning. Excuse me?! What does that mean?! Absolutely iresponsible and unethical practices. Wd just spent another 3,600 pmus 4,500 on leveling. A rip off. Thus company needs to be held accountable for its abusive practices. I will be filing complaints with better business bureau. Outrageous read more

We needed 30 landscaping edgers, and there were only 12 on the shelf. Gabi at the register was incredibly helpful even though there was an issue between the register and what the garden area employee was seeing on the shelf. Jim, one of the managers, got a forklift himself to make sure we got what we needed and even gave us a discount for having to wait so long to get the inventory confusion figured out. It took a little longer than I had hoped, but Jim and Gabi made sure we made it home with our supplies to landscape our backyard play area! Thank you! read more

Update: I take it all back. Jason changed his mind and allowed me to use the truck. I like Home Depot again! Original post: Worst policy ever! I just moved into town from out of state and needed to buy a dryer. Unfortunately, this Home Depot couldn't get the one I wanted for three weeks. So I went next door to HHGreg and bought the same dryer. Home Depot won't let me use their rental truck to take the dryer home (less than a mile away) because it not an "in store purchase!" This has got to be the most ridiculous policy ever. Jason, the manager, says they changed their policy on truck rental because the truck was getting too banged up. What the hell does that have to do with the "in store purchase" policy!?!? read more

I unfortunately had to visit this Home Depot (Crystal Lake) because Menards didn't have what I needed...what a mistake! Their lumber selection is atrocious. I had to go through 35 pieces to find 3 that were not damaged or warped. The customer service is non-existent, I asked 3 people for help locating items and not one actually showed me where it was, just a "I think it's in this aisle" which it wasn't. The customer service desk is also extremely rude and unhelpful. The female "lead" does nothing to find a solution, only tells you that she won't or can't do anything. The "Store Manager" Steve seemed really nice but in no way a leader and overall very unsure of how things work in his store. If I ever need anything from Home Depot I will go out of my way to visit Algonquin, but most likely find what I need at Menards instead. read more

Terrible experiences at this location. Been going to the Algonquin Home Depot for years, and love it! But recently moved and I am closer to this location, however after multiple bad experiences here I will drive the extra 10 mins to Algonquin. Or Menards. Avoid this Home Depot if possible. Horrible customer service. read more

Great people who actually care about helping you. The store has almost everything you need. They always ask how my ninja training is going. I built my obstacle course with all their lumber and hardware. read more

Purchased carpet through the years with Home Depot but our last install was less than satisfactory. Basement stairs cut short and Superior installers who install for Home Depot tried to hide the fact they failed at installing the carpet correctly . During the stairs installation we also were having carpet installed in our living room. First the padding was installed by using staples all over instead of being taped. Then where it was seamed was poorly done as staples were coming up and we had to remove them. We also noticed what looked like a glob of glue the size of a quarter is actually backing that came through - meaning the carpet is a defective carpet. Here it is January and this install was done in November. The company replaced the basement stairs carpet but seriously we are still awaiting for a resolve on our living room. You shouldn't have to pay money for poor product and installation. Most definitely should never have to fight to get a resolve . We should get what we paid for. We've never in over 20 years had problems with using Home Depot for carpet installation but this... well we definitely in the future will look elsewhere. read more

Well delivery 2 came on Friday from Home Depot in Algonquin Il first came from Carpentersville Il so Friday arrive home to find the balance there but to my surprise yep short bricks again 22 of them called again Algonquin this time and Sorry will get them out to u tonite or lastest Saturday am well its now Tuesday afternoon no calls no delivery of 22 bricks and you wanna know why I'm telling you not to shop there !!!!!! read more

John Finn is the man!!!!! I was lost in the door hardware section, not only did he get me to the right doorknob but also reset the lock to work with my key. Thank you read more

Ordered stock cabinets that we were told were available in store if we wanted to pick up ourselves. We paid an extra fee to have them delivered. We specified we do not live at the delivery site and will need at least a 30 min. Call or time frame to get to the property. We were given a time frame from 6am to 8pm. A 14 hour timeframe!!!! Received a call at 6:30AM that the delivery was at the property and we let them know we were on the way but since it would be over 30 minutes they left. Then received call from 5 different Home Depot's all saying they had part of our order and would be arriving at different times or dates than what was previously agreed on. Only two of the deliveries showed up and the rest called to reschedule. Spoke to manager at Algonquin store (not where we purchased cabinets just one of the 5 delivering) and let him know how disappointed we were on the delivery scheduling. We advised that if they had to get cabinets from 5 different locations they should have delivered them to one store and then when the whole order was together deliver them to us. Especially since we were specifically told they were stock cabinets and at the store where purchased (Crystal Lake). Following weekend the rest of the cabinets showed up. 3 of the cabinets were damaged and one was missing. Went back to Crystal Lake store and was told the missing cabinet was delivered. Explained we did not have it and reviewed the photos the delivery drivers took of the delivery. Was told the Crystal Lake Home Depot had the cabinets in stock to replace the damaged cabinets but could not swap them out as they were sent from a different Home Depot and that would deplete their inventory!!! So now we have to schedule ANOTHER delivery for pick up and replacement for the damaged cabinets. I don't understand why Home Depot could not replace our damaged cabinets that day with their inventory and have the store that delivered just send them the cabinets. This was the poorest customer service and delivery we have ever had. I will not order anything from the Crystal Lake Home Depot again. read more

If I could rate them a 0I would. Buyer beware! They did a horrible job installing our floors. We had an inspector come out and the floors need to be fixed and leveled properly per the inspection report because the gaps we are noticing in are floors are just gonna get worse per the inspector. They damaged $3500 of our property and they are not reimbursing us for the damage that we caused. Right now we are out 25 grand for the floors because they won't fix the poor installation even after 4 attempts they cannot get the job done right. On top of that we have to pay another company to come out and redo the horrible job they did. If you get any installation done here expect it to be done wrong and your personal property to get damaged. And expect them not to answer you because that's what they have done even after we reached out to the bbb and provided proof of inspection. They will not even acknowledge the inspection report... g I wonder why? Crazy right!?!? read more

The best Home Depot I've ever been in, hands down. Almost 4 years ago, when we first bought our home, went there the day we closed with a list of stuff. The manager (forgot his name, looked a little like Al from Home Improvement) spent over an hour with us walking us through what we did (and didn't) need - that impression is with me still....and made the day special...Since we've been in CL - we're in there usually once a week - service is always friendly - and our dog LOVES it there....a lot of the workers have treats in their aprons for him, and a few even know our Luke by name. It is THE perfect combination of variety and price of a giant store with the friendliness of a neighborhood hardware store.... read more

If you want to go to Home Depot to buy a door don't go before Noon. Went today to buy a sliding glass door and after waiting a half hour for someone to show up after being told they would send someone to assist us, we were told they couldn't help us. Apparently no one works in that dept before Noon. There was no one in the entire store that was comfortable in selling us a door. At the service desk they told us to go down to contractor services to see Lee because Lee use to work in the door dept. Really? So now we have to go find someone so that we can give them our money. Don't think so. Gone to Lowe's. read more

walked up to a staff member named katie and another staff member who was heavier set. they were gossiping and blatantly ignoring me after they both acknowledged my presence when i had a question about where to find something. i waited for about 2 minutes when thankfully an older dark haired gentleman helped me find what i needed. maybe katie and the big lady should stop worrying about gossiping and start worrying about helping customers. read more

They have free assembly for certain grills. The staff has a sound knowledge base for most any project. I recieved great advice and information for projects I was completing around my house. This saved me over $400 in labor costs by me doing the work. Thanks Home Depot! read more