Home Depot (and Lowes) have quietly reduced their return policy on major appliances from 30 days to 48 hours. So, if you've recently purchased an IBM mainframe masquerading as a $3,000 Samsung "smart" refrigerator you're going to have to arm wrestle with the manufacturer if it malfunctions after two days. And the Big Box chieftains wonder why consumers hold them in such low esteem. The irony is that you can still get 30 days on that $15 hammer. Best bet remains buying from a local appliance store. Zero stars. read more

I went to Home Depot today in the Garden section picked up 35 pounds of Pea pebble rocks each bag weigh 5 pounds five went to the register in the back in the gardening section and the young lady wasn't there so I asked another coworker. She comes back. I'm here wow well hello to you too. She slams the door to her little cubby that she's in. but she is very rude Customer Service. She should not be dealing with no customers or wait. It might be me who knows but she was rude. Oh, her name is Carmela she gives me back my change and says here in a rude tone. The time snap on the receipt is 2:29 PM. She was very nice to the other people that were there you gotta wonder sometimes. read more

Conveniently located . Just like any other Home Depot - has all good stuff . Nice service ... rental service wasn't that good though . Parking is ok . Overall a good experience.. read more

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Regarding my recent large appliance purchase, I have to give The Home Depot the lowest score. I purchases a dishwasher to replace one purchased at The Home Depot a few years before. The installers "installed" the dishwasher so it stuck out a few inches from my countertop and cabinets, and when I pointed this out to them, and that it clearly didn't fit the space, they marched out to their truck, and without a word, left. Do I need to tell you it was a NIGHTMARE getting the dishwasher picked up and refunded--WEEKS of work. Thanks for nothing, Home Depot. After years as a loyal customer and thousands of dollars spent under your roof, thanks for exactly nothing. read more

Pros: ample parking lot located centrally on route 9. Well stocked. Efficient layout. Clean. Friendly staff that are generally easy to find. Ample displays of products like ceiling fans, chandeliers, and decorative knobs. Custom drapes department is wonderful - wait for a sale. Financing available with credit card depending on amount of purchase. Cons: I've had issues with delivery in the past. Dates are usually inaccurate and staff lack knowledge of delivery options (ie you can pay extra to have something delivered within a specific time slot - not all staff know). It seems to be a combination of poor staff training and Home Depot delivery policy in general. Will absolutely continue to shop there, but will place orders with caution. read more

In Continuance of my review with the south Plainfield store, the manager there called the Edison store to see if they had the specific door I was looking for . The employee looking, I'm not sure if they even looked but kept us on hold for 20 plus minutes. At that point I already drove to Edison HD. Employee got back on the phone finally to say there were none in stock.. so I went inside to see if there was maybe another door I'd like and to my surprise they had 3 of the doors I was looking for right where they were suppose to be so the guy didn't even look!! I had a nice employee help me get the door and bring to the register. I then needed help getting it in my car and they sent the tiniest man to help.... I had to laugh and ask for someone else because he just could not do the job. read more

The customer service was horrible, Yona was very disrespectful and rude. You guys should train your staff to handle returns without yelling read more

I'd like to review both Home Depot and 1 800 Heaters Of Edison, New Jersey as they both helped me in the diagnostic, removal and replacement of my previous Hot Water Heater. They also helped with the installation of my new Hot Water Heater. I want to help others as this sudden break down left my family and I in wonderment as no plumber contacted. wanted to service the situation. I'll walk interested persons through this process (that both Home Depot and 1800Heaters greatly simplified). My hot water heater of 8 years recently failed. I began contacting plumbers and was shocked that they didn't want to deal with the situation. 2 Days later our county experience a full power outage. This was an horrific time as my health medication must stay cooled. Despite all these set backs I was able to use an internet search engine with the wording "hot water heater installation". This is when the Home Depot web site appeared. In all honesty up till this point my family and I had no helpful information and/or no plan to resolve this "fallen issue". I clicked on the "Hot Water Heater" Home Depot internet link. I was immediately taken into an online questionaire. This was sheer brilliance. I was able to answer questions that would help Home Depot help me. I answered all the questions and selected the "submit" link. With in 20 minutes my phone rang. I was then talking to a Home Depot (Edison, NJ) Representative who told me what information she needed concerning the "downed" heater. I was able to obtain this information from the heater and she began informing me of all the how's, why's, costs and necessities for a successful replacement/installation. Once gain whoever came up this process is Brilliant! It Only Gets Better Now! Enter The 1 800 Heaters (Edison, NJ) Repair Man! On the day of the appointment I received a phone call to confirm the appointment. Very Professional. The Repair Man arrived on time. He began evaluating everything and advising me on what to do. He then advised the correct Hot Water Heater from my home (explaining all the reasons why: such as wire gauge size and the correct fuse ampage for the new heater). During his two visits he also gave great advise on clean up materials. Following his advisories I was able to provide him with better lighting during his second visit. The second visit began again with the morning confirmation call. The Repair Man returned again and did a Great Job Of Installation And Clean Up. Everything was always Up Front with both Home Depot and 1 800 Heaters (Edison, NJ) with no surprises. Also all paper work was emailed to my email address with in 20 minutes of this replacement/installation. My family and I have always been praying people and are glad everything worked out. I would strongly advise anyone to utilize these 2 business for such needs. The Efficiency & Professionalism Was Impeccable! read more

We had called this particular Home Depot in Edison, NJ. Spoke with this kind gentleman named Junaid and he assisted us on finding a specific item. He went above and beyond service to finding the item we needed. This gentleman even held that item for us till we got there. I hope management keeps up with these postings. People like Junaid should be recognized for all they do for their customers. I would give this store 10 stars if it was an option. read more

The Home Depot - Hardware Stores Near Me - Edison, New Jersey

Was able to find everything we needed over the course of several trips, which is needed with a fixer upper home that requires a lot of maintenance and TLC. Will be coming back. My husband loves to do a search online to see if things are in stock and what Bay they're located in, so we can shop faster. So far, his methods have worked -- he has always gotten everything off his list (light bulbs, plumbing supplies, protective and cleaning gear/supplies, toilets, etc), and he can move around quickly. For the most part, things are properly located and their online information accurate. Sometimes they aren't updated or the stocking is a little messy. When we recently got a couple new toilets, there weren't as many in stock as was listed online, and they were not listed under the proper price tag. Minor stuff, but I think this can be pretty common as no store is perfect. If you need anything, you can always just ask. Workers ask if you need help, cashiers are friendly and quick. Occasionally, I've gotten a less friendly cashier, but not mean or outright rude. read more

What a joke. We bought a new fridge and it was scheduled to be delivered a week later. The delivery men refused to take away the old fridge (which we paid for) and install the new fridge for a bullshit reason and abruptly left without explanation or recourse. Customer service at store was absolutely no help. I will never ever shop at any Home Depot again this experience has been a nightmare. read more

Great service. I was scared going to Home Depot due to corona, but they've done a great job protecting their employees and customers. Got what I needed fast. read more

This home depot has the worst customer service, they are rude and keep complaining they don't have enough people...so they tell customers to leave...there is this rude guy nicholas, he needs to be let go, he is extremely rude to customers...this home depot is going down hill, woodbridge is much nicer...I see so many customers there who come and have been left dejected read more

I stand patiently for 10 minutes with a few other customers waiting for a forklift driver to finish loading palettes onto the floor. Finally I waved and asked - how much longer until I can get down the aisle to look at lights? He said about another 30 mins. I guess the customer doesn't really matter. I'm going to get this done at ACE. Honestly, the store closes at 9 and you want me to wait another 30 minutes to get down the aisle. Put yourself in the customers shoes please. read more

I usually go to the S. Plainfield Home Depot where I know nearly all the dayside crew. Once in a while, I will go to the one on RT. 1 because Its right off 287 and I can get right back on. A few times Ive noticed the self check out "watchers" being a bit overzealous. Today, July 27,2022 I encountered Marco..or Marcos. EIther way, im done ringing up my items, and Im just about to press the "Print" option for my receipt. As soon as my finger nears the screen, a big, over anxious kid Marcos jumps out from between the racks that seperate the two check out areas. He yells out ,"BYE!!!!" I look up at him and say, "What?" He replies, "Are you hard of hearing? I said, BYE!!" Now Im just lost...Where did you come from? There was a female here at first...she stepped off to assist another associate not far from this area. So I dont want to assume I was being watched by Marco the entire time, but...If it walks and quacks like a duck...then........oh well. So I ask the lady there was the kid ok...(as in is he OK like, special needs or anything.) I have a sibling who is, so I know how to engage. Turns out he wasnt autistic or anything according to her. HE was just doing his job by crossing from HIS side of the self check out...WAY over to HER side just to yell out "BYE!" to me. Mind you, I know the protocol for a lot of the businesses is, "Say hello and good bye to let them know, "Hey we see you, and we are paying attention." I know this. For him to come way over to the area where I was just to say that, really pissed me off a lot. I feel watched EVERY time I go into this branch by these self check out security people. Once I bought a garbage can and lid along with nearly 400.00 worth of other items. Guess who was on the scene to check inside the can to make sure I only had one can and one lid...or nothing 'Accidentally' fell inside? BYE! I wont be back to this one again. read more

RACIST STAFF! One of their self checkout associates took the scanner gun from my hand and was scanning my stuff and asking if I was making sure I got everything. Made me feel UNCOMFORTABLE, and made me feel like I was STEALING. I will NEVER SHOP AGAIN AT THIS HOME DEPOT EVER AGAIN!!! read more

Ordered a range on 8/11 to be delivered on Monday 8/29. Got a text telling me to be ready for delivery. Take the day off. Called in the morning day of delivery and confirm that order will be delivered between 9 and 1:30. Wait around all day finally call and they tell me order was cancelled on Saturday. No reason given. Store gives me the run around. Basically sorry tough luck. Wasted all that time. Terrible customer service. Never buy an appliance there again. Zero stars. read more

Purchased a washer, dryer & dishwasher last week; due for delivery & installation 2 days before Thanksgiving 2016.... Installers showed up and said because the floor under the dishwasher wasn't flush, they couldn't install it, even though the dishwasher would come out with no problem whatsoever!! The installation guy called his supervisor, they got back in the truck & left with All 3 appliances in their truck!!! There was no problem with the washer & dryer being installed, except I think they didn't want to relive & replace them because the laundry room is on the second floor!!! I paid for installation & removal of old appliances.... absolutely ridiculous!!! read more

This place is tops as far as Home Depot stores go. I find what I'm looking for most of the time and I shop in every single department from flooring to electrical to building to plumbing. When I don't find what I'm looking for - they order it, and it ships free to the store (which saves a ton of money on big items). I also like the fact that they don't hassle you over return items. That's great for projects because you can buy whatever you might need and return the unused stuff when you're finished. read more

The Home Depot - The work never ends! - Hardware Stores Near Me - Edison, New Jersey

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My wife and I just had a wonderful experience shopping for carpet at Home Depot on Rt 1 in Edison, NJ. We had a number of questions for Christine, in the carpet department, and she demonstrated a complete knowledge of all the carpet offerings. She was very polite and helpful to us and everyone else in her department. Thank you Christine. Keep up the good work. read more

Grunt grunt! I feel like Tim Allen The Edison location has everything I need and stuff that I didn't know I needed. The staff knows what I mean when I say thingie or doo dad or a you know what. Its always clean and the employees always help me if I need one or not. They also leave me alone when I say no thanks. The prices can be high , but that's just because Im broke. read more

It's home depot. It's huge and has everything. I especially like the guys at the paint counter- they were very helpful and saw us coming back many times covered in paint when we got out place and were interested in updates. The rental equipment was very easy, and the finishing nail gun we rented came with nails pre-loaded. The return policy is very easy, and they have a place to bring in your dead CFL bulbs. I only have 2 gripes. The large appliance section is kinda small. Then again, this is not a large appliance store per se. I went to See-More Appliance, and even though their showroom is small they were able to order what I wanted. My -1 star rating really comes from the door department. We sat with the guy for probably an hour to order the proper sized bi-folding closet doors only to receive doors considerably smaller than what we ordered. We made it work because we needed doors, but these guys should not be your go to for doors. read more

This store is constantly running out of stock of essential building materials. Never assume you can just stop in and grab what you need, even if it's as basic as some 1x2s or some 1/2" copper elbows. Countless times I ran in to grab a basic building material you would rely upon them to have, only to find out they are out of stock (even if their system is showing they have some). They need to do a better job of inventoring their stock, as well as making sure various plumbing parts are not all mixed up, and clearing out all the crap from the lumber department so you don't need to sort through a pile of crappy 2x4s they neatly stacked back on top of the pile (for you to have to dig through to get something decent). read more

1st of all. Perfect Customer Service! Starting with Rafael in Electric. Helped me get the right TV WALL MOUNT. Secondly, Ryan H. In hardware. Made the visit feel as if we were friends for a while or neighbors cutting the grass on a Sunday... Great great, customer service! He knows his stuff... Thank You Home Depot!.. read more

I went to home depot to get a simple house key made. Standing by key making for 10 minutes while several employees are chatting with each other. I asked for help and was told that someone would be there. I went to service desk and they paged. Key made, went home, DOESN'T FIT .drive back, service desk asked for manager. I was annoyed and was told I shouldn't have an attitude. REALLY BECAUSE I SHOULD EXPECT THIS LEVEL OF LAZY INCOMPETENCE? read more

I live Home Depots and this one is no exception. The people working here are knowledgeable and friendly. No matter what I need Hone Depot has it, prices are super competitive with other home improvement stores out there. I never have to worry if I paid too much cause that's not usually the case. read more

Bought linoleum tiles to be laid down. They started peeling so I brought 1 box out of 5 back. Ask asst. manager Shawn, who was very rude and unprofessional and loud. He needs to be send back to training on how to speak with a customer. Tells me come back tomorrow 7 am the store manager will be her. I ain't going to do anything for he is the manages. I had politely asked him that the tiles were peeling off if he wanted me to bring all those tiles back too. read more

This is the best Home Depot in the galaxy! I hear Hans Solo shops here to keep the Millennium Falcon in tip top shape! All the workers are so helpful and polite! Anyone who says otherwise is just a Wookiee who doesn't know any better... read more

My husband and I frequently shop at this Edison Home Depot. The staff is very helpful and always ready with answers to questions we may have. After a recent purchase, an employee, Marc, assisted me to my car. During the walk, he expressed how pleased he was with his manager, Tony. Marc was truly a happy employee, which is rare these days! I, myself was very impressed with Tony, he is professional, knowledgeable and pleasant. Home Depot is fortunate to have a manager such as Tony! Happy Holidays! read more

The staff here are incredibly helpful, friendly, and demonstrate love for their respective departments. The lady in the garden center who helped me today admitted that she tends to talk on and on, but it's clear she loves plants and gardening- the perfect person to work in the gardening center! Some of the items I needed were out of reach, and the staff that helped me didn't act as if I was being a bother- they were happy to help out, too! read more

This Home Depot doesn't have all the bells and whistles of some of the larger and fancier locations (i.e. the one near the Vauxhall area), but they have all the basics you'd ever need in stock! They also have a knowledgeable staff that is willing to take time and go through items on the web with you, offering a nice customer service experience. read more

i have been going to home depot since they arrived in nj. I go to the edison route one store due to the closeness to my home (9min). I usually participate in their survey on line gotten from the sales receipt and have noted that this store runs hot / cold with customer service and customer ability to locate items. However, of late (last 2 yrs) this store has made improvement espec in these 2 areas: i couldnt get better help from their rep in plumbing nor flooring. Very knowledged and easy to understand. Most reps go out of their way to assist with location of items. the service desk was very cooperative with problems. Maybe Headquarters for HD has been listening after to what the customers had to say? read more

Helpful staff when someone is available. However stock seem to be much less than other locations still better than lowes in my opinion.

My opinion differs from the others posted. While Home Depot is the bomb no matter what I just don't agree this is the best in the area. I find the layout unorganized and I cannot believe there are no registers more centered in the store. Not so great when you are in a hurry. Almost everyone is very friendly though. read more

Custemer service very poor and workers unprofessional instead of spending money for advertisement just trained your poor guys

This home depot is my go to hardware store. Like any home depot, it has a huge selection of items. But the thing that makes this one different is the staff. I often go to a hardware store with a lot of questions (not sure exactly what size screw I need, not sure exactly how to solve a weird problem, not sure what kind of lightbulb some strange antique lamp takes). I've had bad luck at other hardware stores with staff not willing to help or just not knowing anything about how to help. This home depot's staff is outstanding. They've enthusiastically and knowledgeably helped me with every question I've come to them with. They've spent some serious time helping me think through and solve home improvement problems. These people are great and will help you with whatever you need. read more

I mainly purchase materials at hardware stores for various projects. This hd is smaller than my local one in woodbridge but is generally cleaner, has more associates you can talk to for help and in general they seem more friendly and welcoming. read more

Knowledgeable staff, good prices and a car show every Thursday night in the summer. Can't beat it.

I got awesome service in the garden department. I found the employees are very helpful. Curt seems to have done it all especially, the grass. Mine is now the best on the block! Thanks Curt! read more

I'm not going to lie I was in a bit of a rush when I went into the store. I was determined to get one thing and I thought I knew exactly where it was. When I started to look for my item I realized it was not were I assumed it would be. Frankly I was a little upset that I couldn't find anyone around to help me look. I was close to giving up and just going home but this wonderful staff member appeared out of know where and I guess from the look on my face, realized I was in need of help. She turned what I thought was a quick one item shop to a whole ordeal of things I would have never thought to get. Her knowledge of the store and where everything was and which Discounts were in place was truly a breath of fresh air compared to many stores I've been to where the staff knows close to nun about there own store. She was really a life saver that day and definitely took the time to make sure any questions I needed were answered and even made sure someone helped me with my belongings to the car. Yes I spent a little more time than I needed to in the store, but marisel made the experience so easy it was definitely worth! Will be coming back to this store thanks to her and all her help! read more