I would have never guessed that looking [desperately] for a backsplash would have led me to write this review for Floor & Decor, but, wow, what an amazing experience I had. I was treated like a friend and like I really mattered by every employee in the store. I had been searching for months for the perfect backsplash tile having sifted through online layouts and other big box stores merchandise. When I came across F&D's website, I ordered samples of a few options. The samples I had mail-ordered were just not right for my needs. So I returned my samples to Elizabeth's store. I was very impressed and immediately relieved(!) when I saw the amount of stock they had to consider. I was extremely grateful when I found the "clearance" section as well, realizing I could get a high quality tile for the price I could afford! After my first trip to the store, I narrowed down the two tiles I would consider: a marble tile and a porcelain tile. I first sat down in front of the clearance marble tile (for 2 hours, haha!) making sure I chose two hundred of the proper toned tiles that would be right for my kitchen. I had three employees stop by and ask to assist me and they were all very kind. Jean gave me an even better price on the clearance tiles which meant the world to me. Another employee, a woman, gave me great advice on featuring my kitchen counter which helped me pick my favorite of the two tiles (thank you!). She also gave me wonderful advice on sealing my tiles. Once I finished choosing my tiles, I checked out the grout paper samples in the design section. There was a lovely woman (Brazilian woman) who was very kind the first day I was at the store. She took the time to hand me a grout sample mechanism which helped me envision grout colors next to my tile and that was while she was multi-tasking and assisting another customer! I then pushed my cart over to the grout section where I milled about confused for maybe 30 seconds when Elmer swept in and saved me. Elmer was incredibly helpful, knowledgeable, efficient and a real gem of a person. He guided me towards the grout I needed. He even took the time to look at my tile and my countertop in a photo. He weighed in on the color of grout. He then guided me towards spacers. He showed me what size options were available and helped me choose what was best for me. He then showed me what kind of tool I needed and immediately took me to the mortar. He helped me choose what was cost-effective and efficient for my needs. He helped me push my cart to the checkout, waited with me while purchasing everything and pushed my heavy cart out to my car. He helped me load my car and I was incredibly grateful for the extraordinarily compassionate customer service received. I had to write this review because I felt taken care of when I otherwise would have been LOST and assisted in ways I could have never imagined. I left the store not only excited for my new backsplash which has taken me months to choose, but also high on humanity, an exceedingly rare event when you live in the greater New York City/New Jersey area. The staff in this store are exceptional humans, lovely to the core and the 90s throwback music played was a trip and made sitting with those tiles far more fun! Thank you!!!!! PHOTOS POSTED OF FINISHED FLOOR & DECOR BACKSPLASH read more

Floor & Decor - Floor & Decor Backsplash - Home Decor Near Me - Elizabeth, New Jersey

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This review is for the company. I'm honestly so disappointed as a customer. We needed more flooring to finish a project, which was discontinued and only 2 locations had them. My project is in SI NY; only the Florida and North Carolina stores had the discontinued floor. I received different answers between the 3 locations. Ultimately, I HAD to purchase in order to finish my project although what 2 reps from 2 different locations told me. I had to pay over $300 for shipping!!!!! If these items are discontinued, why aren't they on sale? Why isn't shipping cheaper? Why can't I do a store to store transfer? Why isn't the information the same across the stores? Floors that would have cost me $300 came out to almost $700! read more

I loved this place. Although they didnt have the product at this location, they did at their brooklyn location. So i went straight from Elizabeth NJ to Brooklyn. Recently I bought wood looking tile for a small room costing over $1,000. In the picture it looked beautiful. The boxes were dusty so I didn't think much. Once the floor was put down and washed it numerous times it still looks dusty. So I called the brooklyn location where I got it and spoke with a woman there to see why the tile always looks dusty (I mean immediately after it dries) she said she would call me back in 5 minutes. That was months ago!! Never heard back from her. It doesnt matter which location because this is a reflection on the company as a whole. Floor looks beautiful when its wet. Once it dried it looks old and dirty/dusty. Do not buy this product. I will say on a positive note, that when your purchasing you do get top notch service. I guess after you made your purchase, they really dont care at all. read more

Floor & Decor - Home Decor Near Me - Elizabeth, New Jersey

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The store is very big. There is very big selection. Parking not problem, they have big parking lot. At first is was hard to find an employee to help me. Once one came he was super nice and really explained and showed us everything. Highly recommended! read more

Floor & Decor is an excellent option when shopping for Flooring, Tile, countertops and supplies. The selection is second to none and the pricing is more than fair. The store has many displays to give customers ideas on layout and design. The one weak point appears to be the availability of team members to help and cashiers to check out customers who need to pay for merchandise. I have several projects in the pipeline for my homes and I will not hesitate to shop there. read more

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Love this place! Everything was beautiful & the staff was super friendly. We didn't buy anything upon our first visit. Just went to take a look since we were referred by a friend. Cannot wait to purchase tile from them. I posted the tile we are considering for our kitchen. Will update my review once business has been officially done with them. Side note: they deliver! read more

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I went back to Floor & Decor about three weeks ago to purchase additional tile. There were several employees that were standing around without any direction. I requested help and the store worker did not want to move tile to our preference. In addition to that it took way too long to complete the purchase because the employees were too busy texting. No one offered to help bring the tile to our vehicle. I would fire almost every single person, replace them with an individual check out and armed security to bring down the price. I did not feel this way during my first visit. The store has a good variety and decent prices. read more

Ok, after a long back and forth someone finally got in touch with me (after this review). They're coming Thursday morning to pick up and promised a full refund. I'll post here the outcome. This delayed my renovation by at least a week and a half. Which is costing thousands of dollars of living elsewhere). Not to mention looking for different floor once again. read more

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If I could give no stars for service, I would. We entered Floor & Decor and saw many employees, but not one asked us if we needed help. Then, when we did track down somebody we were told by the employee that they were leaving in ten minutes. Ok, then we found another employee who was absolutely not thrilled to help us. All the things you are told never to do in retail. This was the example of what not to do. I worked in retail for 10 years for a major chain and this was shameful behavior. We had to find matching molding ourselves and they didn't match, they were "close." Selection was good, but the aisles kept getting closed off by machinery and we had to wait until they were done to look at what we wanted. Value seemed good. To the manager of this particular F&D, you have many employees who do not want to work. Find people who want to work. read more

The employees at this location are very good. Very helpful. Prices are good too. But, God forbid if you rub out of the tiles & you need a few extra ones. In my case, I needed 200 sq ft. It will cost you a lot. I paid nearly $700 for delivery for that many tiles. Also, they are very slow in delivering the stuff. If the tiles break during delivery, they give you a hard time to give you credit. read more

In person, Floor and Decor is great, but we had a terrible experience online. We went recently to view and pick tile for a bathroom renovation at the Elizabeth store and found a tile we loved but was partially in-stock in the store. We decided to order online a few days later, opting to have the tile shipped to our home plus two other tiles to complete the bathroom. The site had an estimated 7-14 day delivery window. Two weeks later, we had received no update or order status communication so we called them. They were waiting on the tile we loved and it was going to be another two weeks before they had enough in stock. No communication about the delay - we had to reach out - and they held the tile they did have in stock rather than ship it when it was ready. We had to cancel our order and have chosen to find tile elsewhere, but the delay has really screwed up our reno timeline. Needless to say we were very disappointed in the ordering process and poor communication and likely will not use Floor & Decor in the future except for inspiration to take elsewhere. read more

We went to look at tiles for our bathroom renovation. We had an idea of what we wanted but weren't sure of everything we needed. We were fortunate enough to meet Jose. He was very knowledgeable and patient. He asked questions about the renovation, which he used to make some suggestions. Using our selected tiles, he showed us the color coordinated tile adhesives and grout that would compliment the tiles. read more

Came in looking for tiles and Weslyn was very helpful I asked him what I was looking for and he even gave me some recommendations and showed me some of his favorite tile and I was just fascinated in how he knew where everything was and knew a lot about the product itself. read more

The single star stands for this store. I ended up contacting another store in CT. They answered the phone immediately and went out of their way to confirm they had the tile I needed and set it aside for me. Had it ready to pick up faster than I could drive there (1 and a half hours) Order was perfect. So it's clear there are significant issues with the Elizabeth store. The single bright star at Elizabeth store was The design consultant Without them I wouldn't have gotten any of my order probably for months. If you really want to go to this awful store I suggest seeking them out to help. read more

This location is severely understaffed and truly a joke. Literally called 5 days in a row and let the phone ring for 15 min. It's not that complicated to set up a voice mailbox so you can return a customers phone call. Finally went to pick up my order. They checked me in and told me it would be 45 min. 45 min later they said they were ready and I could back in to pick up. Only a 3rd of my order was ready with no one in sight. And the paper they left clearly shows they only fulfilled one of my items. Had to ask 3 people to help get the rest of my order. Finally someone came and told me they couldn't find the other parts of my order. Not sure why someone couldn't tell me that instead of me having to hunt down an employee. Again, a complete joke and I'm so disappointed. read more

Floor & Decor - Home Decor Near Me - Elizabeth, New Jersey

I love floor and decor. I booked an appointment on two occasions with Maxine R. and each time I left more inspired. Maxine helped me choose color tones based on my photo description. She combined the colors and suggested others to bring my vision to life. The selections at floor and decor are endless. You really have to take your time and choose something you love. I really enjoyed the free design appointment option which made my life so much easier. Thank you floor and decor and thank you Maxine !! read more

I LOVE Floor & Decor. Amazing place. Everything for your floor. So much better than any other flooring place I've ever been to. Dustin is very knowledgable as is Sylvia Royer, Design Supervisor. Sylvia was extremely helpful in helping us pick out tile for our foyer and by the garage door. read more

I felt that I had to post a review of Floor & Decor but mostly of my experience with an employee and designer Dicknery Diaz. After a frustrating experience at another location, I decided to give this company one more chance and I'm sure glad I did! DK is not only an outstanding employee, she is also an incredibly patient, knowledgeable and caring person. I can't say enough good things about my experience with her and the Elizabeth location of F & D! They are fortunate to have DK as an employee and ambassador of their brand. read more

5 stars to Sylvia S for her time consulting us on our master bathroom project. So a GREAT shoutout to Sylvia S. This was our 2nd time visiting F&D we were so glad that we signed up for consultation. The 1st time we were there, the store was overwhelming with tiles and decor items. We felt lost and spent 4 hours just to walk away with a portion of tiles for our master bath project. It was rush hour during the time we visited and help was hard to come by. A store consultation expert suggested we schedule a time to meet with a consultant. So we did. When we arrived the following wkd, we met Sylvie. We showed her our inspirational pictures, where we were at with the project and a shopping list prepared for us by our contractor. Right away Sylvie made recommendations and gave us options that worked the best for what we wanted to do. Not only did she provided expert advice, she went out of her way to grab and gather up items that we need and loaded it into carts for us to check out. Then requested a loader attendant to help us load everything into my truck. So Sylvie a BIG thank you and 5 stars for your knowledge, helpfulness, eye for design and attentiveness in directing us to final purchase for our master bath project. read more

Do Not Order Online at this store. Ordered tile online but when we went to pick up they didn't have it all. We were told we would only be charged for what we picked up. This was NOT true, we were charged for the entire order and still after numerous calls have not received a refund. No one returns calls! read more

My wife and I were overwhelmed by the task of selecting the right tiles for our bathroom renovation, they had so many styles and colors that we didn't know where to start. Luckily, they offer design services but you have to make an appointment. Our designer, Maxine, was able to guide us through the process and we left the store very happy with the selections we made. Whenever we are ready to renovate our 2nd bathroom we surely will book another appointment with Maxine, she is great. read more

We've been coming to the Elizabeth store at least twice a week for the past 2 months during our renovation & have always had a great experience. Kitchen & bath tile have a broad selection & we were able to find exactly what we wanted! More importantly, the price value was well worth it! But even more importantly, the staff has been great--- in particular, Ms. Maxine! She was very professional and knowledgeable about all aspects of our product. She went over & beyond to make sure we had all the details of pricing, delivery cost, & warranty to complete our purchase. THANK U MS. MAXINE & thanks to all the Floor & Decor staff that assisted us...! read more

This has been our go to for tile for our renovation. Each time we are pleasantly greeted, helped appropriately and leave satisfied. This last time, we were assisted by Emily. I was indecisive and had more options on my hands than I had bathrooms to renovate. Emily took the time to walk up and down the aisles with me. Set up the tiles in such a way I could see them together, kept my budget in mind and consistently guided me. She is amazing. Loved working with her. Manager deserves a kudos for finding this young lady, training and most importantly retaining her! Amazing talent! Thank you Elizabeth Floor and Decor! read more

Went to the Pro Desk to pay for 3 small items as there were 2 associates leaning on the Pro desk counter and didn't appear to be doing anything. I went to hand one associate the items being purchased and he told me I had to go to the front to make the purchase. I am a contractor and spend 30k+ at FD and to be told to go to the front register because you are lazy is BS. Do your job or go home... read more

Maxine was very helpful. Found what we wanted. Large selection to choose from. Fair prices.

The refund process at Floor & Decor is very biased and is inconsistent from store to store, person to person. I can't hate but to think that the denial to offer a store credit at the other stores was based on something other than the ambiguous return policy. I explained the situation to manager Tyrone at store 182 and he helped us without any hesitation. Thank you store 182 for training your managers properly and assisting a long time customer. You have a customer for life!!! To the store in Elizabeth, NJ and Wayne, NJ and The Retail Equation- you should be closed for a training refresher on how to deal with customers! Your process for refund denials does not work and is unfair to homeowners!!!! read more

I wish I can give a negative one star. Ive been to this store twice and each time no one asks if you need help. We asked for help and a worker told us he was going on a break in ten minutes and could not help us and didn't bother to find someone who can. When I finally found someone to help I had to go match a stair nose to the floor I selected myself. I'm sorry, are all the workers standing around not qualified to help with this?? why is this my job?? If your workers have time to sit around and chat, maybe you should put them to work and have them match the stair noses to the appropriate floors so your customers don't have to. Absolutely rude and unprofessional. I basically went there for the price. At least they have that. But, you know what, without good service that won't matter much longer!!! read more

We were planning to renovate our bathroom and kitchen, and thought to talk with designers to pick out the tiles, floors and vanity tops. It's very hard to book the appointment through the floor and Dec 's website. I have called store and was told they couldn't make appointment for me , only online or come in person to make appointment. Finally my husband was able to make an appointment for Friday December 15 at 1-2 pm . He got call Thursday while he was in meeting and whoever was calling didn't leave him a voicemail. He also got email stating he missed Friday 2pm appointment. He thought it was weird because it was still Thursday, and how come he missed next day 's appointment!!! He took a day off for this appointment and we drove 40 minutes to the store . When we got to the store , we were told the designer Maxine called us yesterday she was not in today ! So sorry, no one is available for us ! We just left the store without looking for anything. We would go to the stores elsewhere which would welcome our business . read more

Natasha is the best. I will never shop this store again without her help. She is kind, takes her time And really is a pleasure to work with. Thank you very much! read more

Zero! Not only pricey but customer service is the worst. Lousy people, no concern for the customer. Never ever buying anything from this place. Don't stay away, RUN, really fast. Lowe's and Home Depot can beat them dead. Purchased something online. Had to pick up at store because the shipping charge was as much as the materials I purchased (almost $150.00 in shipping costs!). Then, go to store to pick up materials, and am told have to wait, there's 9 people ahead of me...sorry not sorry, they will brake and close. They're bs. Don't bother, run fast elsewhere. read more

Worst experience ever! They never answer the phone, ever! They messed our order up and when it came in we waited two hours to get it from the pickup. They need to hire more people and competent people. read more

I order metal trim online and supervisor they said cant accept my online return since they don't carry at the store. If I know is no refund policy I would never order them. The supervisor told me why don't I return at a mom n pop shop since is a popular brand "lying n returning at random store is illegal" I try returning mosaic tiles and it was defective since I purchase 6 boxes and never check inside and some was missing stone and they won't accept it. I would never go here again. read more

I cannot say enough about the great customer service we received from Sylvie at Floor & Decor in Elizabeth. We are doing a kitchen & bath remodel and needed to purchase shower wall & floor tile, bathroom floor tile and kitchen backsplash tile. Sylvie assisted us with our selections including just the right color grout to make our dream renovation become a reality. If you need a huge selection to chose from and excellent customer service, I highly recommend Sylvie at Floor & Decor. It's worth the drive! read more

This 5 star review is solely dedicated to Sylvie at the design center. She is beyond helpful and personable. We came in not having a clue of what to do, and she was so patient and helped us figure out how each bathroom will be. Her job was not easy since my husband and I are so difficult as well as having to help us with 4 out of 6 of our bathrooms and wood flooring throughout most of the house. She kept us updated on all shipments, and changed anything I asked her to do. The cherry on top, she kept saying all that matters is that we're taken care of. And she really meant that. Once day I came to finalize my order knowing she's fully booked and had to take a lunch break- she skipped her lunch break completely and spent over 2 hours with me. Sylvie should be your go to. Hands down. No doubt! read more

Regretting that i ever walked into that store and deal with that company in general. THEY HAVE HUGE DELIVERY PROBLEM, using third party delivery that looks like cant do their job to. Sales person BS to me that my laminate will arrive to the store in 2 weeks, and again BS , came one month after And no one gave a dam to schedule my delivery, had to be on top of this myself. Now about delivering my tiles! They finally delivered one 2 months after, but to the wrong address in PA , and then no one in the store can figure out where the tiles are! The only person who could manage delivering my laminate is Jackie Store Manager. Thanks to her! Picked up most of the heavy tiles myself 80lb each box killing my suv suspension all the way just because company cant deal with third party delivery SHAME and unprofessional! Message to the corporate store that never picks up the phone and offers stupid online chatting that is no use for consumers huge company like your must have normal phone operators , company like you must have normally third party delivery..... I spend a lot of money in your store, search for my name and you will see how much, I wont ever deal with your company again i will make sure to publish on every possible website review so people wont deal with your low level costumer service, 5 people from them store standing and looking at me and you can read in their eyes that they know that company is a mess . Here is the message to the people who's regarding reviews DO NOT DEAL WITH THAT COMPANY So surprised how this company still in business Aram Dzhamagaryan read more

0 Stars. I'm writing this from a seat I had to take within the store, as to not pass out from the anxiety and stress this store has provoked me. Where do I begin?? For starters, this is the 3rd time I've had to come to multiple Floor and Decor (Wayne and now Elizabeth) only to have to leave empty handed and frustrated. Their system is atrocious. You can't go by the quantities stated on their website. For example, online it stated there were 45 boxes of one of the items I was looking for in Wayne, there were only 2. I then come to Elizabeth, which online states they have 59 boxes, and it turns out they don't even have one! That's just their first problem. Second, their associates aren't helpful. Granted, they're very understaffed, but then why have such a huge store only to have it serviced by a handful of people. I can't blame them for being upset and annoyed, but I can blame the store. Lastly, their organization leaves a lot to be desired. There is no way for you to find the specific piece you looked for online because there are no aisle numbers or section numbers. So basically you have to wander the store to try and find the item you're looking for every time, and then you have to make sure they actually do have it in stock. I have never felt as helpless and disillusioned with a store as I am now with this whole chain. If you're looking to waste time, be treated dismissively, and leave frustrated then this is your store. Otherwise, go to Home Depot or Lowe's or anywhere else but here please. You'll thank me later. 0 Stars. Worst commercial chain of stores I have ever stepped foot on. Never again!!! read more

Floor & Decor - An example of what I was talking about. - Home Decor Near Me - Elizabeth, New Jersey

This store is a joke! While the tv ads lure you in, be prepared for a store that appears unmanaged and poorly staffed with a lot on display but not much available. We drove an hour for basic subway tiles (which the website said we're in stock) only to find the opposite - the only sales clerk on the floor said that they had "negative stock on those tiles for months" and pointed to alternatives which were really poor quality. Things are disorganized and and overall mess! Waste of time. read more

I wish I can give negative stars to this store. Not it did they not deliver our order, they never answer their phones. Ans after driving an hour and making a personal visit and being assured that the order will be delivered, there is still no news or response or a courtesy call. It has been several weeks and contractor cost overruns now and I would never be going back to floor and decor. read more

We came in looking for a few things for our bathroom renovation. Raj was so helpful and guided us to everything we needed with a great, friendly demeanor. I highly recommend this store! read more

Terrible. I booked an appointment with design consultant Grace for 11:30 on the 28th. Grace called me the day before to confirm - I also received a text message confirming the appointment. I showed up for the appointment and Grace said I was not on the schedule. I showed her the text message she just shrugged her shoulders and said she couldn't help because it was time for her lunch. I didn't argue much - since she forgot she called me the day before I wasn't optimistic that she would be able to handle a large order. It sucked. Won't be going back. Heading to Wayne Tile tomorrow. read more