No point to even come in to browse and shop. So many items I came to buy I had to have people take up to the counter to hold. And every time they ask if I'm still shopping I say yes. Any visit to a hardware store I spend about 1k but after this visit I'm looking at going back to online shopping. read more

It's a shame that although I live in Fenton, I will drive to Clio Menards or Lowes in Howell for my home improvement purchases. Rude employees and poor product inventory leads me to completely avoid this store. It's just too bad that I can't leverage local stores in Fenton! Looking through the long list of feedback it's obvious that my feelings are consistent with many others who've experienced the same treatment. read more

So after reading other reviews I do feel a little bit better that I'm not the only one that was ignored by MULTIPLE employees at the Fenton Home Depot today. One employee actually deep sighed when I asked for assistance. Really. Deep sighed. I was back in lumber when I was ignored by SO MANY employees. I asked one young kid to help me and he actually said: "that's not actually my job, that's his job (pointing to another young kid) but he's busy right now." Okkkkkkk, wow. I won't ever go back to that location again. *the young kid at checkout was nice. He got the extra star for this location. read more

Home Depot in Fenton is trying to rip off a customer of mine that I installed a floor for. They wrote the wrong part number on material that he thought was still in stock. Not only did they deliver the wrong material 4 times in a row, their corporate offices acknowledged the mistake, and still will not make it right. A representative of theirs was supposed to go to my customer's home to measure the flooring last Tuesday, and never showed!! I would never do business with these people. Ever. read more

Worst customer service in this Home Depot, I put an order online and to come and pick up my bamboo floor same day cause this was the only Home Depot has it in stock, online said they have 14 in stock and they only have 6 all beat up boxes damage. I check them out and come back to "customer service desk" and ask if they can replace , the guy told me go to flooring dept and check what we have, I told him I place a online order that means HD have everything for me. So I went and check, I have to open boxes and change broken pieces by myself no one help me. I want to say the lady at the door she was friendly. 3-31-2019 Fenton read more

So far I'm on order number 4 and still don't have my complete order of tile. They tried to dump and run when I ordered home delivery but I caught the driver as he was offloading the pallet shown in the photo. After that I asked for the tile to be sent to the store. Two additional orders show up broken. Each time they tell me that it's ready for pickup. Really? Look at the photo. They even included a bag of 'broken pieces'. Finally I get an order of unbroken tile and take it home only to find what they claim is just a dye lot difference. OMG. Look at the last picture. Should have gone to a tile store. read more

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We stopped in this location on our way home from being up north to pick up two boxes of flooring to finish a project. We were wandering around the flooring and carpet sections when a friendly employee asked if we needed help. He gave us a few tips and tricks for our flooring choice (Traffic Master Allure vinyl plank flooring) and helped us find a reasonably priced carpet with a pad for the bedrooms. Knowing we just wanted to get carpet for as cheap as possible without it feeling cheap, he recommended the nicest pad and a lower end carpet. Found a carpet that looked beautiful with our flooring and it didn't break the bank! read more

Too many employees with too little knowledge... The salaried managers were very kind and really tried to fix our issues but the hours we spent just trying to order flooring with associates that were either not knowledgeable or working with antiquated systems, earns this store a really low rating. Go here to buy plants or lightbulbs, not flooring! We ended up returning all our product and going elsewhere. read more

Legit best customer service I've had in my 17 years of living. Astronomical service. The young sexy lady I spoke to was named Gracie Lopez she gave me all the information I needed on finding a new toilet. The toilet fit my butt perfectly and I feel at peace when I do my business. Love home Depot lot gracie Lopez. read more

Walked passed 4 employees doing nothing and was never asked for help. No carts available. Ended up putting the product I had down and didn't purchase. read more

Fenton Mi Home Depot is about as helpful as a mute monkey giving directions. Their is only a handful of people who actually care for their job and customers. I went in one day and was looking for track lights and info about them and the guy grabbed me one and left. I went in another time and a guy told me they don't except old lights and he said they don't except them when my husband came in the day before and took them then! If people don't want to do their job and give good customer service then they should be fired!!! read more

Good 'ol #2741 Was having some serioz issues with some home improvement that needed to be done and up popped a light bulb 'Go to The Home Depot' - am I brainwashed? I listened to this little voice in my head and the results were spot on. I would reduce a couple of stars for some of the weird looks I got from some of the weird staff that made no effort to help me but they get the 5-star treatment thanks to the ever-so-helpful gentleman that walked me through my problem, gave me some great advice and helped me find the products I needed to get the job done right and at the best price. He genuinely cared about my issue and was honestly concerned about me getting it fixed right away. He even cussed at me. I'm glad I listened, next time some voice in my head is telling me to do something - I will obey read more

One of the better Home Depot stores I've been to. The staff is always really friendly. Also, this location has a better store appearance than some older locations. It's a Home Depot. What else is there to say? read more

This Saturday the associates were there in the multitudes, checking to see if you needed assistance. That is customer service at its best!

I can not even begin to explain how helpful Rob was! He really went out of his way to provide excellent service. He showed me how to use a mitre box and sold me everything I needed to replace the exterior trim To a garage door! Thank you! My husband is going to be impressed with my handiwork! (Robs) read more

Trying to do safe shopping in the COVID era. When I picked up my order, I left the receipt in the back and had a mask on (an obvious indicator I want to a. not breathe on others and b. protect myself). An older man with no face mask grabbed my paperwork from back, reached into my car, driver's side, into my lap (yeah, inappropriate and invasive), and told me they didn't take tips (tossing the money, also, onto me). His face was right in my face and he had no mask. By now, we all have clear instructions about what to do in public, which is six feet of distance and a mask. This behavior, in my opinion, was deliberately invasive, hostile, and constituted, wreckless endangerment. For me, Home Depot is not a safe place to buy from (even when picking up). Incidentally, the line of customers waiting to get in was insane. I will use a smaller hardware store or order online where possible. read more

The store has a great selection and usually the staff are very helpful, however, the last time I was in I asked for help in the lighting department and the staff member (who was very friendly) gave me a lot of info, but couldn't answer my question and so she went to get the manager of that department, and the manager seemed irritated at having to help me and she wouldn't give me the time of day. But aside from this, the Home Depot has always been pleasant. read more

John at the pro desk,always goes above and way beyond what one can normally expect. When it comes to service,John places himself in the word empathetic, and serves you as though he was serving himself, If you were ever displeased with Depots service John is the Man that exemplifies reconcilliation at its best,. His skillset and product knowledge far exceed many others .His personal example should be a patented training set of well thought out lessons of putting the customer first.. read more

Mike haycock is the worst store manager I've ever met. After spending over $6,000 here in pressure washers for my company, he refused to return a defected one that we had only Owned for two weeks. He was not only incredibly rude to me but also to his employee. Oh yea, did I say when his associate called him for help he told her to just figure it out and do it herself? She then told me Id have to go find him so he could help.I walked back to the lumber area where she told me he was and told him I needed his assistance at the front desk. He instantly became a jerk. After he left his associate said " he always treats everyone likes this " I'll literally never spend another penny here read more

Only 2 people working check out on sat ? trying to shop sales people bugging the hell out of you to buy things ( home generators and everything else outside sales people in home depot aprons ) I'm asking were are the fans at o I don't know want to buy this hell no. They don't stock much have to order everything. Went home ordered it from amazon no hassle and cheaper. read more

Have been shopping at this location since moving close by 3 years ago. As a woman, I appreciate their attentitiveness. They have cut the wood I needed numerous times. Last 3 visits their employees have been super helpful in finding what I need for my latest garden project, walking WITH me all over the store. SO appreciated! Since I was paying for it, I asked the builder that came in to do some custom work at our house to purchase his supplies from the Fenton Home Depot. read more

Asked for assistance for something I saw on their website. They made me feel like an idiot for asking and sent me back to their website. Went back home and looked it up. I found it there and it stated they were in stock at this store. Interesting. read more

Wandered the aisles looking for help. Found someone finally who was useless. Don't go here looking for deals or help. If you have to have something and know exactly what you need then it;s fine. Otherwise, find a independently owned shop for better service read more

well we painted the wall 3 times. I t was suppose to be cranberry and it's a dark hot pink. Thanks dude I'll never buy paint from you again. So if I go there and you're the one behind the counter I'll go elsewhere. Still upset about the way you treated us. read more

Do not waste your time with this store. My wife and I decided to redo our wood floors around Christmas last year and decided to go with Home Depot based on past bad experiences with smaller ma and pa type businesses. We found that this location is an absolute mess. They messed up our floor quote 5 times! We literally went to the store 3 times and paid $50 to have someone come out to our house and take measurements etc. another time and they still could not get it right. After over 3 months of dealings between corporate and this Fenton store we are right where we began, sitting here in kitchen wondering what we are gonna go. Even the guy (third party) who came to install the floor said he has never seen a quote this bad. He refused to lay the floor. I waited 7 hours for a phone call from the Fenton branch only to tell me it was going to be another $1,300! Another $1,300! A company this big will let you fall through the cracks-- and the worst part is they don't care! I was emotional after this entire experience. Only to have their store manager, right away, say they would have someone come out the house and pick up the boxes. Smh! Shame on Home Depot! I will never spend another dime with this company! read more

I find that only about half of the employees there are friendly.The people at the service desk ok, but many times you are treated like you are interrupting them when you want to ask a question.I wanted to buy a cabinet in the kitchen dept. and was told that I had just "missed the sale" ,but not to worry,"they go sale, all the time".I asked ,since they go on sale," all the time",couldn't I get the sale price now? I was told "NO",I asked if I could speak to the dept. mgr.? She said she was the dept mgr.and the answear was still NO.I left and went to the Home Depot on Corunna Rd.In the kitchen dept. I was told that the sale was off,but he could take my name and number and call me when the sale was back on( now,THAT IS SERVICE)!.While talking to him, another team member came up, who had overheard our conversation and made a call.I walked out of there with 2 in stock cabinets WITH my 20% "On SALE"discount! WHAT HAS HAPPENED TO THE SERVICE IN THE FENTON STORE?It used to be soooo much better! The Fenton store waived bye bye to a $400+ sale.Maybe they don"t need the business.I'll tell you what they DO need ,better MGT. or better LEADERSHIP! read more

I agree - the staff IS friendly. However, they are incredibly INATTENTIVE. I had made a special order, only to find out six days after I made the order that they required a nominal payment on the date of the order. Stupid me, I might have known, but they failed to share this. Payment made. Order due back in "a couple (more) days, but DEFINITELY before the weekend". Four (more) days pass (so now at day 10), and I check in. No status... lost on the phone as I wait for better than 5 minutes (I guess they were busy being friendly, and smiling a lot). Call back morning of next day (day 11). "Supposed to be here this weekend". Long story short. It wasn't. Came in Monday (day 13). So, I wait a total of 13 days for something that should have been "a couple days". In fairness, "Ken" was the first one who paid attention to my issue on the afternoon of day 11, and took ownership to do something about it. But it took genuine anger in my voice before this man (the 5th person I spoke with on my order) was FINALLY paying attention. Mind you, this order was small. But I had spent considerable dollars on purchases before this time..... all the while, everyone smiled like a cheshire cat as they took my money. I will spend my hard earned dollars at either the local Ace Hardware, or Lowes from now on. read more