Dr. Abe!!! Cannot leave enough star for this man alone! Every time we come he is so kind and ALWAYS so right about what we need!!!

I don't know why all The Home Depot parking lot are always looking full during CoVid19 pandemic. I just have to check it out. It must be the time of my visits. I don't see people counter, like John L describes, at the entrance. But there are plenty of distancing markets near cash registers and plexiglass enclosures at full service counters. Employees are working as hard to keep everyone safe. I don't need to ask anyone anything, because the app is friendlier than human. That's 100 times better than searching for employees to help. Except for today. I needed a decorator chain to be measured and cut for a project. The young man who helped me was really patient. I didn't get his name. My recent project was to hang 2 chain links from my bedroom ceiling. I want a removable curtain rod hanging from the chains as a backdrop when I go to virtual meetings. It was successful. I was glad that I found all materials at The Home Depot to complete this project. Although I didn't come here for home improvement, I sure made my work from home space more comfortable. read more

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Terrible customer service by phone this morning! I received an email with a contract for rental equipment. I did not rent anything nor did my mom. I called to investigate and got sent around several times when I finally landed at rentals. Clearly the lady did not want to help. She looked into it and told me to call the main office. She said someone "must've used my ID for the rental". This raises a lot of concerns with this store. I haven't lost my ID so why wouldn't they check the picture ID and address on the account they have on file (which is my mother's). I called the main office and spoke to Kenneth. He was very patient and helpful. He said it was likely FRAUD and he would have his investigation team look into it. I really hope they look into the "contract" created that day by the sales person in that department. I never go to this location and I definitely wont go there now! They had no answers and were not helpful!!! read more

Came to this location because the website said it had the product we needed in stock - 36 to be exact. We get there and there are 0. Asked an associate who couldn't be bothered to go look. If you don't feel like working, stay home! Went back to the car and hit up the text service line and was told the same thing - "they're in stock at this location". NO THEY ARE NOT! A waste of my three hours - people have better things to be doing than chasing product at your stores. Worst part - we ordered it online and got a message saying our order was ready for pickup. Guess what!? Showed up to the store and it's a no pick. Will be forever shopping at Lowe's from here on out. read more

The Home Depot - Home Depot lying about what is in stock on their website, text service and at the store. - Nurseries & Gardening Near Me - Houston, Texas

This location has really stepped up their game. The employees are always nice and ready to help... they are dog friendly, i bring my husky with me and he gets all the pets . The paint department is very knowledgeable. A few months ago we met a man named Henry Giles and he went above and beyond to help us with some tile. read more

It's been a year of COVID. Companies doing well during the pandemic? Yeah, places like Home Depot that cater to DIYers. People are updating their homes because they are at home more. You can get most of the things you want, but if you want to get something for your kitchen cabinets or bathroom vanities, you will be disappointed. They don't carry in stock things like cabinet slide outs or anything to improve the organization of it. They also don't carry the latest trends in cabinet hinges or pulls. Satin nickel is out people. I finally got help and they suggested I order the item in from their website. If i wanted to do that, I would go to Amazon who has more to choose from. There is a reason why someone goes into the store. You need to carry it IN STOCK. read more

Driveway entrances needs some work. Kind of challenging to get in and out of. Also got a door ding at this location so be mindful about parking close to anyone. You'll be lucky to find someone who is nice enough to help you, otherwise good luck. Staff can be real difficult at times when asking for help. Just do as much research as possible on your own before coming here and buying your items. It will save a lot of time and stress. Don't bother asking any of the associates for their expertise... read more

Horrible customer service! If I could rate this Homedepot store lower than 1 star I I would. On 8/18 came to the store to purchase a washer and the only Home Depot associate in charge of appliances her name is Ashley was busy at the moment too me to wait so I waited and waited while I watched her flirting with another costumer for several minutes. At that point I went looking through out the store for another person to help me but apparently Ashley was the only one in charge of appliances. So I asked to speak to a manger so someone call the manager but the manager never showed up. Instead he or she told the person I had ask for help to page Ashley over the "PA". Unbelievable finally this lady came to assist me but she was rude and not really informative. I did purchase the washer only be a use I was using Home Depot credit card , Over all in store experience very dissatisfied. read more

I ordered some lumber online to be delivered on 12-28-21. I had contractors ready to work the next morning. It was not delivered. I did not receive any phone call or notice whatsoever. I called the next morning and was told the delivery was attempted. This is a lie. We were home all day and I checked my surveillance cameras and did not see any attempt to deliver. I am going to the store today to cancel order and get refund. This store has been progressively getting worse over the last few years. I will be going to Lowes from now on. read more

staff helpful. selection is not the best there's not a great variety of tape available here.

It's an okay place with bad service, employees rarely help, always with horrible attitudes

I was shopping at this store for plumbing supplies I desperately needed for my home since last Christmas's (2022) freeze, and I found much of what I needed fortunately. However, at the self - checkout there was a young lady(Evelyn) that made me pay more than I was supposed to for a bag of 1" PVC couplings of which there were only 5 and they came in bags of 10. She was rude, cold and acted like whatever preoccupied her on her I-phone/smartphone was of utmost importance. She acted like she was being interrupted and must've been much more important than her actual job. She's definitely the wrong person for that position. read more

The bolts and nuts drawers have zero organization and is almost totally haphazardly filled. You will waste your time trying to look for nuts or bolts. Also no metric nuts or bolt on shelves, only imperial sae units. This is ridiculous. Literally no metric on entire shelves. read more

I was not impressed with my visit here but I recognize that a majority of my dissatisfaction comes from corporate practices and are not specifically the fault of this location. Therefore, I am not docking a star for that specific issue. To speak about this specific location, they are in a high traffic area. Despite their large parking lot, even on a weekday afternoon, they are packed and parking can be scarce. The location is large and there are employees present, but getting help can be challenging. I prefer to not need help, but they are disorganized (read: hot mess) and not fully stocked, so I had no choice. When we initially entered, we didn't have a lot of time to waste so I kept my eyes peeled for an employee. When I found one, I had to wait 6 minutes before he made eye contact. I approached as another customer walked away, but the employee grabbed someone (who looked like a customer, but I'm hoping was an off duty employee) and asked the question of them, which brought the customer back. When I finally got his attention, he told me to go to aisle 13, which was correct. Getting there was another matter. There were appliances and pallets blocking entire walkways and when we got to aisle 13 it was arbitrarily closed with a gate. A gate I later saw an employee walk through and leave open, I have no idea what's going on with that. The item we needed was a specific garage sale sign. While visiting, I found out my mother in law needed help with a garage sale and getting a sign. Since we had limited time to work with, I turned to google and saw that Home Depot carries 3 types of these signs. One was yellow and black with a space for the address and the h stake built in for $2.99. My MIL told me she preferred this location, but we didn't have time to strike out at multiple stores. I turned to Home Depot's website and checked this stores inventory. I was relieved to see they had 7 on hand since we needed at least 4. I easily found the section we needed on aisle 13. I followed the labeled tags to the sign I needed and it was empty. This isn't my first rodeo, so I proceeded to check every sign shelf as an employee incorrectly stocking or a customer putting things back in the wrong place is super common. I couldn't find a single one and the other 2 similar signs were not right for our needs and could only be used in the ground with an h stake if you taped them and hoped for decent weather. I went all the way to the open end of the aisle and saw one employee really far away with another customer. I turned the other way and hesitantly made my way to the registers. On my way, I saw a desk with an employee near the paint. I explained my predicament to Nancy and asked if the website usually showed incorrect inventory. Nancy immediately came with me to the aisle, asking some clarifying questions and said it might be on the top area, waiting to be restocked. This was a relief and I was glad for her help. She started to search the other shelves so I informed her I had already done that and she went to get a ladder. No dice up top, every sign but the one we came for... again. I asked her if the inventory was incorrect or if it was just in the back. She told me that if it was in the back, the employees aren't allowed to touch it because they have to wait for a freight crew to come at night and unload it. Huh? Shouldn't that be organized differently? Then she explained it wasn't her section and she was going to check with someone else. She came back with Charles who started with searching the other shelves again. However, Charles answered my question about incorrect inventory. He informed me that corporate will update the website once the item is ordered, not when it is delivered and put in place. What??? That's a terrible business practice! I expressed shock and pointed out that this was a recipe for disaster since the website is *customer facing.* Unfortunately, it seems that while the employees agree, feedback hasn't changed this practice. So we leave with the poor man's version of the sign and go to checkout. I was shocked that they only had self checkout here and when I asked the 2 employees that were directing customers, they said that was the ONLY option. I know how to use one but MIL prefers regular checkout everywhere she goes. What will she do next time? The counter and grocery sized bags were too small for our purchases, when I asked for a larger bag I was told that was all they had. That's not smart business. You have no alternatives when someone is getting larger purchases? Smh. Despite this being my biggest irritation of the day, I didn't dock for bad corporate decisions or nearly getting hit in the parking lot. I considered that Nancy and Charles really tried to help, the organization of the store, how customers are impacted in navigating/getting help/checking out, value, and that ultimately I would return...if I absolutely had to. read more

Sat on hold for 13 minutes. First person I talked to said "can you hold." Quickly and caught me off guard I said "uh ok..." on hold another 14 minutes. Someone answers and asks how to help. "Looking for information on inventory of a low stock item. Window unit ac". "Let me transfer you". On hold another 10 minutes. Finally get to the person I need to talk to. Ask for the piece using the exact model and number from homedepot online. The guy searches with me on the phone (not talking to me) for 5 minutes. Then he just hangs up. Nearly 40 minutes later I'm no further than I was before. I could have just driven there faster. Home Depot, get your shit together. read more

This store sucks. The listed prices on their items aren't what you're charged at the register. We even showed the worker that the price on the display, they didn't honor it. I wish I could give 0 star. read more

Don't rent tools from here, I rent three tools out a square sander, floor buffer and drum floor sander one machine did not work it had a circuit issues the other was missing a key to swap the pad I brought them back before calling and apparently that's an issues this is my first time renting and I don't think I'll come back I showed the manager the video on the Home Depot page where the instructor mentioned the key and he proceeded to say he didn't want to see any of my YouTube videos. read more

Placed an online order at 8 am. Almost 5 pm and never heard from them. So I called. Just informed that my items were no longer in stock. No phone call .. nothing. Blamed the morning crew for not calling to tell me. read more

The employees at the self checkout line are rude and have a nasty attitude. If you don't want to be at work then don't go. Seems like management needs a new hiring team. read more

Absolutely the worst Home depot in the of Houston. Cynthia. the manager, just gave me hands down the worst retail experience I've ever encountered. Service has always lacked at this store but this was taking it it to a new low level. Company should shop their own employees as if this a manager this store won't last long. Time to drive an extra few miles to Lowe's or another location! No more Amex points for home read more

Home Depot is the worse. Waited an hour to buy some appliances. The workers here are incompetent and have no sense of urgency. Go to Lowe's. You lost our business forever and we will tell everyone we know not to make purchases from Home Depot. Shape up or ship out from Texas! read more

Well laid out store, friendly people, and all of the self-check out kiosks work! Yaay!

*gasps* I actually got friendly expert assistance here, and I'm still in shock. For the past few years, HD service and store atmosphere sucked way behind Lowe's. They have been trying to do better, with such revolutionary concepts as labeling the aisles and getting rid of the incessant beeping forklifts that tried to mow you down in the aisles like you were a squirrel on the freeway. I went into HD unsure of the connector pipe and valve I should get to complete a toilet rebuild. I didn't anticipate replacing these, but it turned out that part of the leak was the cut-off valve and the copper pipe from that to the toilet. I was standing in front of a display of plumbing parts slowly figuring out what to do when an HD person stopped, asked if I was replacing the toilet connections, proceeded to give me the correct parts - a flexible connector instead of the rigid pipe (much easier to fit into place and less risk of damaging it) and suggested that I get the newer 1/4 turn shut-off valve instead of the direct-replacement 592-turn valve I had in my hand (It cost a staggering $1 more). He gave me some advice on the valve installation, mentioned I didn't need the teflon tape I had in my hand, and sent me on my way with a friendly "come back if you have any other questions". The day would have been complete (and another star) had it not been for the non-verbal purchase transaction from the traditional face-botulism-paralyzed drone at the register. read more

My carpet in my home got ruined during Hurricane Harvey, it's been really difficult to find time to remove it then replaced it.... So I decided to pick up some vinyl flooring but was having difficulty finding some within my budget, and mostly everyone there could not help me or was not familiar with the flooring department. No other employee could help me. BUT Denise did. So shout out to Denise for amazing service taking the time to help me find some really cute grey wood vinyl flooring within my budget! please give Denise Garcia a raise, she's definitely needs more money! Quality service! read more

The staff does not care to assist customers and will not try to research anything. Unbelievable the lack of attention to detail.

If i could give the employees a negative star i would. Price displayed and price at check out are wrong! And they think you are just bring a "Karen". No. This was lack of training or poor care for the place you work. I will take all of my business to lowes. ALL OF IT. read more

The plumbing associate is an old white guy and he has the worst attitude I've seen ever seen. I go there often and It's always the same shit from him, I see him all the time , always cussing out loud , kicking shit , mad about customers asking questions. He is absolutely disrespectful to EVERYONE , and expects people to know everything about plumbing , I don't think he realized how a job works , piece of shit at being an associate read more

This is the location I go to for supplies at work. They carry a wide variety of items and the staff is helpful anytime I questions. For some reason, the products I usually purchase are located in the very back of the store which leads to quite a bit of walking. The prices here seem a little cheaper than compared to Lowe's. I feel that the customer service and help is better at Lowe's though. I mainly go here because it is close to work and convenient for me to get in and out. You should be able to find what you are looking for and be able to get someone to help you if you need it. read more

This HD is a good one - it usually has what we need and I prefer shopping here rather than the competitor store over in Bunker Hill because that one just gets ridiculously crowded. I agree with the other reviewers that it's fairly difficult to get assistance but it's not impossible. Plenty of parking, good selection, well-stocked. It's A-OK! read more

Poor customer service!! Had to ask multiple employees for service. Stood around for minutes after being told that I was going to be helped shortly. Their inventory was all screwed up. Last time I will ever ever ever go to that location for any hardware. read more

So as we all know, HD associates are NEVER around when you need them but won't leave you alone when you don't. How do they know!?!?! Anyways, no different at this particular HD but I was eventually able to hunt down a helpful associate. All of the associates I encountered were super-friendly. This HD is like any other...a little grimy but still a pleasant shopping experience. read more

I'm very disappointed.. the store hours say it's open until 10 pm..wasted my time driving all the way up there to find out they close at 9

If you want good customer service or help finding things, this is not the store for you. Probably one of the more lack luster stores.

I am now afraid to ask someone for help at HD because more often than not, I will follow the employee to ask 4 more employees, ending up with a firm and sure "we don't carry that, try so and so" and as I wonder off disappointed I come across what I was looking for. Therefore, I just look for it myself. Besides the employee knowledge of their store, I usually find what I'm looking for at a decent price, especially when it comes to the garden center. Preferably I would like to visit my favorite nursery, but it is over an hour from where I live, so pretty much the reason I come here is convenience, which is not a bad thing, not a bad thing at all. read more

If I could give a negative 5 I would give it! Last night sept 21, I went in with my newly married daughter and son-in-law to purchase a washer and dryer. We had looked online most the day comparing prices. Reviews of appliances. They decided on a maytag set. I recommended Lowes or Home Depot because my husband spent 20 years in Navy, and these businesses always give 10% discount. Went to Home Depot because they had multiple gift cards one being Home Depot I was going to pay the balance after gift cards applied. We were greeted by Richard in appliances. Their prices did not reflect their prices online ( it was NOT an online only price) it was 40.00 more in store. We asked will you honor the sale price you have online the sale is good till sept 24. So Richard calls his manager Jason. He says we can order in store online and get the price. We are happy----get to end of transaction Richard said they can't honor the Military Discount we ask to see Jason the Manager, he comes over and matter of factily said, " you can't double dip coupons" coupons? He was referring to making the prices reflect what Home Depot had advertised! Then tells us they made the price right but military discount isn't applicable on sale items? I said for years I've shopped Home Depot You are the only one who has refused a military discount "double dipping?" So okay we went on with purchase get to end--- Richard ( who was hardly able to connect thoughts) said we can't use the gift cards, at this point we said screw it! Forget the purchase it was 1200.00 we'll go to Lowes. We did! Walked in the same appliances were 60.00 cheaper! They took the gift cards, and gave us the 10% military discount all may I add done in an efficient manner transaction took less than 10min. My suggestion if you are a military person don't go to this Home Depot! Don't waste your time on the incompetence and stupidity in the appliance dept with Richard and manager Jason, Richard is not competent and Jason is just rude---they need extra training in their jobs. Go to Lowes! Cindy read more

Tina did an amazing job helping us purchase a BBQ pit for my dad. She was super friendly and eager to help. We need more people like Tina in this world :) thanks Tina! read more

I'm terrible at all things home improvement, but after having purchased a house nearby, I've gone to this Home Depot many many times. I've gotten paint, mirrors, tools, lawn care stuff, etc. Service can be a bit difficult to find, but every employee that I've encountered is very helpful. There's always parking and the place is always clean. read more

11/6/15 - I was at this HD between 3:30 - 4:00 pm trying to buy a large bolt, washers and nuts (none of which have barcodes or price tags). I went to the front checkouts and all that was open were the self-service ones - and not one HD employee in sight. Went to the customer service desk, waited to finally talk to them and asked them to get someone up front. They just looked at me and didn't do anything. I flagged down another employee and again asked them to get someone to check out. They pointed me over to the customer service area again. So, I put the stuff down and left. This had been my 'go-to' store for home supplies. Now, I'll drive farther to Lowe's! read more

To start if I could give this home depot 0 stars I would. The customer service here is complete trash I bought 35 kitchen cabinets from them the salesperson that helped me told to give them about 30 min. I told the sales person that sold me the cabinets if its going to take a long time I'll pick them up in the morning. But he assured me that they would pull them all I waited 30min went inside and saw that there was a single guy pulling them I said you know what it's ok I'll give him some time 1:30min pass by and there is still only one guy pulling the order so when I go and try to speak to the salesperson that sold me the cabinets and tell him that hey y'all need to help him pull all the cabinets he was no where to be found and I was told he already went home. So I asked to speak to a store manger (Gary Neii) he comes and i tell him the whole story how the guy told me 30 min and it's almost 2 hours. He got a tone with me telling me that where pulling them and said if you don't want to take them u don't have to take them and he will return them. I told him go ahead and return them because I'm a paying customer and don't need to take his shit. I don't know why this guy is a store manger at home depot he should be the guy moving the carts outside because he does not know how to treat his employees there are many other people in that homedepot that deserve that spot rather than him because they know how to talk to customers and treat them. If your trying to go to Home Depot take some advice from me avoid this location at all cost read more

do not buy any appliances from home depot stores or online or waste your money on service protection plans they offer. it will be huge waste off your time, this is the worst customer service from any organization i have ever dealt with. they do not want to service their products and make it difficult to do so with their customer service techniques. it took 4 hours on the phone just to schedule a service call and then they had my service address wrong for the service company so they tried to cancel it when it was set up. we have owned enough appliances to fill 7 houses we have lived in and never experienced anything so terrible. read more