I went to buy a vinyl window and asked them to cut it to a specific size, but they told me they couldn't do it. In general, they have very poor customer service. read more

A completely awful experience purchasing appliances. I paid for appliances on the 28th of May and scheduled for delivery for the 26th of June. On Friday the 21st of June I was notified that my delivery date was rescheduled for July 1st between 10:30am - 2:30pm. I confirmed the date and time the Friday prior to delivery. On the day of delivery I received a text again confirming the day and time, at this point we got rid of our old appliances to make room. At 2:30pm when the driver still hasn't shown up, I called and was informed that the driver was held up at the house prior to mine, and that they needed 30 more minutes. At 3:30pm still no driver and no communication. My husband called and was at that time informed that our appliances were in a different state all together, that they have just made it to their warehouse and that they needed to again reschedule for the 6th of July. After the 6th without any communication and no appliances, we called again and was then told our delivery date is the 10th of July. The appliances delivery tracker still says our scheduled delivery date is the 1st. Take my warning and save yourself a lot of headaches and go anywhere else for purchasing appliances. read more

The Home Depot - Hardware Stores Near Me - Jackson, Michigan

Every time I've gone in, I've gotten nothing but eager service and good character. I try to be a customer that doesn't contribute to the common ranks of Karen's, and entitled narcissistic 'must be the center of everyone else's universe, not just their own' types. So I'd like to point out where they excel, and not be the negative one who points out nothing but negative things that they want but don't need. read more

I had the worst experience at the Home Depot in Jackson. Long story short, we went in store to order a storm door for replacement. After picking out our door, we went to schedule installation. The computers were having issues so we were told the order was placed and we would get a call from installers. After a week, we went back in store to see what the status was. We were told that the order we had was blank and thus cancelled. I was frustrated but I understand things happen. So we went through the process again. I was assured by the manager that we would receive better service this time. We did get the installers to the house to measure the door. Per the printed document we got from Home Depot, we expected a call to schedule the appointment within a week. It is now 3 weeks after and we hadn't heard anything. I just called to check status and wouldn't you know it, our order is blank again. No info on the door we supposedly ordered. The manager I spoke with was completely unhelpful. She transferred me back to Jim in millworks (who was kind, apologetic, and trying to be helpful) only to be told that we would have to start over again. I am done with Home Depot. I can't believe that lack of responsibility the management team took for this. It is a little project but between my dad and my brother-in-law and myself, we have spent MILLIONS of dollars on materials. So I decided to buy the door at Lowe's and will have it installed by a local contractor. It will be done next week. And now I am going to spend this snowy afternoon letting everyone know how disappointed I am in the response from Home Depot. read more

Do not order online and go pick it up at the store. They were not smart enough to get my order correct. All I ordered was one furnace filter and they got both the size and brand wrong. Not sure who actually pulled the order but the person at the counter blamed it on an 18 year old kid. If that is the case what are the schools teaching these days because it's not simple reading Comprehension. I told them to credit it back to my card and I walked out in discus. Truly sad. read more

Do not get a major appliance. I bought a lawn mower 2 months ago and it's already broken. I bought the extended warranty and the guy said I only had 30 days to exchange even though they have extended because of covid. He then wants to charge me for them shipping it out and said they will only cover up to a 100 repair if its covered. What a joke. Used to be my favorite store. I will not be back here. read more

I went to pick up a $10 part I ordered online and I was refused to pick it up because I did not bring my ID. I showed the clerk my phone and the phone number match the phone number on the account as well as the text message that I received saying it was ready for pickup and they still refuse to hand the item over. I talk to the store manager and she said she has no latitude she said she has to follow the rule managers cannot follow their own discretion. I'll called corporate and corporate reiterated the same thing. Corporate said managers have no discretion they have to do exactly what the book says. I will never go back to home Depot after shopping there since they opened up after builders square. I woke shop at Lowe's or Menards from now on I am treated like a customer not by a company who thinks they are too big to fail read more

Don't waste your time. Did a large order with them to have shipped to my home. Only one product arrived out of 3 that I ordered, and it was all damaged. The bunk of drywall was all scraped with the forklift so I refused it since it was damaged and the 90 sheets of plywood and the flooring were not with it. However they could only refund part of it. I had to wait two weeks to get a refund for the flooring that was in transit for over two weeks. My order was supposed to arrive three different times before I went there for a refund. I did give them ample time to rectify the situation and get the products to my home. Called corporate to figure out what was going on. They were just as confused as me. Only to be told by 4 different people I would get a call back. I did get a call back from a lady randomly telling me she normally doesn't handle these issues but was going to look into it. She never called me back after that. I finally was able to refund for the remainder of my shipment after refusing the "in transit" part. Get the refund, go home look at my receipts only to notice they charged me $34.00 to get nothing due to their mess ups. I spent over 20 hours dealing with this mess to barely get an I am Sorry. Complete lack of customer service from them, they should really spend some money on giving their employees better training. Will never shop with them again. Management their is a joke. They act like its your fault that everything is messed up and how dare you inconvenience them with asking for assistance to fix it, or give you your money back. Get it together and get some training to your associates so others do not have these same issues. read more

This review is in regards to the kitchen remodeling section, manager and Home Depot Customer Service, not the store employee of this store. We had kitchen cabinets and granite countertops installed. We ordered in March and were told if we bought stock cabinets they would be delivered in two weeks and kitchen would be finished the first week of May. Five weeks later we were still waiting for cabinets. Couldn't get any answers and had to return to the store because folks would not call back. This thing was a disaster from the start. On May 20 they came to measure for countertop. On May 23 we were notified that Home Depot never ordered our granite even though we paid for the entire job in full in March. We were told our granite was not available anymore. We're we're required to select a different counter after we painted and decorated for the granite we bought and paid for. Then they told us if we wanted good seams in the countertop it would cost an additional $125 per seam!!!!!! Take heed. AVOID HOME DEPOT KITCHENS AT ALL COST!!!! Worst experience I've ever had with any business. read more

The reason people buy items in line is due to poor customer service and convenience. I have called the store 4 times the last two days to verify inventory. Each call took over 5 minutes to connect and then they still didn't know what they have. The only reason I will continue to do business with Home Depot in the future is if they are the only ones to carry the product I need. read more

Staff is knowledgeable in their craft if they're not then they'll lead you to someone who is and still continue help you even as to offer carrying your items out to your vehicle orload the purchased items into your vehicle at the Contractor's entrance especially when it comes to large cedar posts! read more

We love Home Depot! It's pretty orange, but they've always got what we're looking for in home improvement.

The staff is always friendly although there's never enough for them around has an excellent selection of good a little too pricey but if you need it they've got it read more

WOW!! Thee BEST customer service ever! They are so helpful and kind, always smiling. I never go to Lowe's anymore. Love it here! read more