I would like to say me and granddaughter had a wonderful experience at home depot today 3/7/26 Ionie is the best works in the paint deck department when I tell you she help with everything we needed to do to paint and design our mail box today knew what and where to go for everything we needed my granddaughter said she is a delightful person held her smile the intire time and ev3n gave good suggestions I appreciate her in so many ways thank you Ionie and thanks home depot for having such a GREAT EMPLOYEE read more

I came in for a dozen two by fours cause I was running low and have we projects on our little farm. I generally keep enough. I don't have to do this on the weekend.. upon checkout with a dozen two by fours no one knew how to use an agricultural tax exempt card. so three people 15 minutes later one supervisor Deborah one manager Deonte. They finally had a trick the system cause none of them knew how to use an agricultural gate card tax exempt. -I think Deonte and he just turned and walked off not sorry for the inconvenience not have a nice day not you're welcome nothing. The young girl and the surprise Deborah's were still there. I paid for my purchase. I told them thank you wish them a nice day and neither one of them responded to me at all. I told him that they all need to work on the customer service skills and they just looked at me like a deer in headlights unbelievable how you can go from a registered girl to a supervisor to a floor manager and not one person can say thank you for your business respond to a thank you or even sorry for the convenience or wish you a nice day Rude, discourteous, and not 1 ounce of common sense or customer service skills I did not have to do this project this weekend. I would've left everything there at the register and walked out. I really do not patronize businesses that does not show appreciation to their customers. read more

The Home Depot - Bad Store - Nurseries & Gardening Near Me - Lawrenceville, Georgia

I have gone there twice and both times the items they said they had in stock was confirmed by associates were not in stock and didn't bother trying harder. I bought flooring worth $1000 one had something written on with a blue pen it's underneath the coat so you can take it out. I called them spoke with the manager he asked me why I installed it. Because I trusted Home Depot to have quality they don't. Ryobi leaf blower 2 cycle broke and still had warranty. I took it to Home Depot. They want $30 for diagnostic and possibly $70-$100 for repair. Ryobi products does not cover their warranty. I trashed all of their tools from my house. I spent $5k-$20k here on a 1 year calendar I quit going there. It's a shame we have a suite right next to Home Depot at the mercedez Benz stadium I would never conversation with them knowing they treat customers like this. read more

The Home Depot - Where ryobi belongs. They do not back their warranty. - Nurseries & Gardening Near Me - Lawrenceville, Georgia

Garden Center Review: went last weekend to the garden center to start getting my yard lookin' great again. Sadly no big choices for hostas, ground cover or bulbs. Now, I do realize a lot of folks are DIYing, but knowing this Home Depot should be prepared for weekenders & this Memorial Day long weekend. I am so sad, I left with only a couple of plants. Not a funny or cute post, as I am really upset this time & had bigger hopes of a better experience & selection. read more

Let's just start with HD customer service... it is beyond HORRID!! The online order and pick up is a disaster. They send you an email and text saying your online order is ready for pick up. Then when you get there I had two associates tell me oh that's not ready. Then they can't explain to me why I got an alert that my order was ready. Flat out rude from step one Today I go to get deck stain and get home to only find that the paint associate never mixed the color in. I stir the top layer to see the paint drops from the machine. read more

The Home Depot - I'm mixed paint. Thanks HD - Nurseries & Gardening Near Me - Lawrenceville, Georgia

Don't waste your money or time trying to go to the store. None of the managers know how to keep track of inventory and what's in the store never matches what's in stock on-line. Will never shop at Home Depot ever again after the 3rd store didn't have what we were looking for when it said it was in stock. Complete waste of time. read more

Logan in the flooring department is very good and helpful. He does what he says he will do.

We bought the carpet from Home Depot and it has free installation included. We ended up spending more than one month in our living room :((( since the installers we not able to install it in time (they came several times and they always had shortage of something - of time, of carpet...) and the carpet had very strong chemical oder. On the last day installers scratched our new engineering floor. I filed the complain, but got the respond that they did nothing wrong. read more

I've been going to this Home Depot for as long as I can remember. Near the end of March I decided to get a new storm door and figured why not use Home Depot?! They have put carpet in my house and never really let me down. When I went to get the storm door the gentleman that helped me was fantastic and friendly. Got everything set up and I was ready to go! After 2 weeks the door was installed. It was wonderful! The man that installed it was super friendly and knowledgeable about his craft. The first thing that happened was me having to pay for the door to be taken away. Which would have been fine... if I had asked for that. I strictly didn't. After maybe 5 days, I couldn't open the door! I would turn the dead bolt over and over and nothing! For a new door that wasn't cheap... I wasn't thrilled. I called the installation department, the same guy came out and knew exactly what was wrong. But... he didn't have the right parts. I was told he would be back in a day or 2. He never showed! I can't get in touch with the person at home depot to schedule someone to come and fix it. So it is the end of April and I can't OPEN MY DOOR!! I have no help or any knowledge on how to fix this. I am very disappointed Home Depot! You have lost a customer and will tell her friends about this insanity!! read more

Just stopped here a minute ago (01-06-14 1408 hours) to purchase a dimmer in the lighting electric department and was helped by a older gentlemen who is a marine veteran, he was wearing his hat, and he was so very helpful and so kind that I just had to write something here really quick. The employees here are so very kind. read more

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It's Home Depot. What do you expect? It's got everything you need, but as always, it's hard to find someone to help you. But when you do they're always nice and helpful. read more

The Home Depot - Nurseries & Gardening Near Me - Lawrenceville, Georgia

Back in February of this year (2022), I ordered a storm door online because the one I wanted wasn't available at the Lawrenceville store (I'll try Lowes next time). I was told on the website form that the door would be shipped and received by April 5th. Quite a wait, but okay. Finally, on April 5th, I got an email notification that it was here. I went to the store on the 10th which was the earliest I could get there with a van. When I went to the pickup counter, I was told that the door I paid for and waited for had been shipped back. Why? I don't know. Why would you ship back a paid-for item? They claim I got a bunch of emails and calls. One of them showed me her computer screen. I received none of those--just the message on the 5th. The two young ladies at the counter weren't good at explaining, and worse, they didn't seem to care. I mean, they REALLY didn't care. I was told I had been refunded and would have to reorder the door and now I'm being told it will be here on May 17th. We'll see. My order tracker page doesn't seem to be working. After this, I won't be doing any online orders any more from Home Depot. read more

From the time I walked in I was greeted with stellar customer service from Latoya in the water service unit department she was so genuine and nice. She even assisted me with the granite countertops and then I met the store manager Harvey who was briefly returning from a break who jumped right in to assist me. I also encountered Russ in the flooring department who was a huge help showing me a variety of ideas for my space. I'd highly recommend this location to anyone with commercial or home buying needs. The staff and manager was super friendly and I felt great and more knowledgeable in making my decisions for my work space. Thanks a bunch guys you made me day amazing! read more

Mackenzie 02/12/18 1:00pm is really good.. I checked out 3 times and she was on all 3 registers.. got concrete and she check us out, got nails at a different register and she was there too.. went outside to get potting soils and she was out there too.. soils bags had holds in them so she went and got someone with tapes to seal them up and she is very nice and friendly have really good customer service skills.. I guess that's why she could work anywhere.. just wanted Home Depot to know how much she does for customers.. read more

The Home Depot - Nurseries & Gardening Near Me - Lawrenceville, Georgia

Just like everything about this store. Plants, utilities, screws, hammers, etc. I just purchased some blue stain for a couple wooden chairs I'm refurbishing. read more

This is not a review on the whole store but on the quality of the Pine Straw they sell! Be forewarned...it is the worse most nasty Pine Straw I've ever purchased. So much so that I took it back! read more

ALL A-BLOOM Although I live in Alpharetta, I traveled to this location in order to find a store that is better stocked. Also, I was interested in finding a "resource", (someone who knows plants and can understand what you want just by having it described to them), not just an employee. This store was so well-stocked that I was overwhelmed by all the options. Oh I am so not complaining because this is a good problem to have. I just decided to take pictures of everything I liked so that I could discuss things with my husband and come up with a specific plan for the garden. Although it was busy, I was able to grab someone to ask about a specific, (difficult to find plant) which they carry. She knew exactly what I wanted and was able to tell me that it was temporarily out but will be stocked again. The other garden centers I had visited just couldn't give me this basic information because they were just cashiers without the requisite knowledge that goes along with working in a garden center. Anyway the flowers were absolutely beautiful, healthy, colorful and varied. I will definitely be returning to this location this weekend, (super early), to complete my spring shopping! read more

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Home Depot is the last place I care to shop at for various reasons. Sometimes, you have no choice but to have to go into Home Depot to get that hard to find item, you simply cannot find elsewhere. Trying to find someone in Home Depot, to help you find anything, is next to impossible. The only people who care to acknowledge you, are those trying to solicit services or pushing you to apply for Home Depot cards, the other employees simply do not care to help assist you. Even our neighbor, who doesn't acknowledge us, who happens to work at this location, also chooses to ignore us, when she see's us on occasion shopping at the Home Depot. There are so many people who are out of work, who would LOVE to have a job, who would do a much better job, then the current employees at Home Depot. Home Depot has hired these employees for a reason, yet they forget to do the job they were hired to do. Home Depots employees should be bending over backwards to assist customers when they are shopping in the store. Even a simple "Hello, how are you doing, is there anything I can help you find? Is this so hard to do? I guess it is for Home Depot employees. I prefer shopping at Lowes. Customer service is way much better. Maybe Home Depot should take some notes and train their employees customer service. read more

12/26/12 approximately 3pm. Eric in the Hardware department was very helpful. He took the time to walk us around to find our "hard to find" items. We were looking for plastic window coverings and also a specialized attachment for our Husky Air Tools. Eric also showed us how to attach the parts on our air gun. I would have given Home Depot a Five Star review if we would have gotten as good of service from the three other people we spoke to on our quest for products. On the other hand I would have given Home Depot a 2 Star rating if Eric wasn't as helpful as he was. So thank you Eric for making our shopping experience a good one! read more

I bought a water heater from Home Depot/Lawrenceville. They had Bynum Plumbing install the unit. Bynum installed the unit incorrectly. My basement was flooded. I called Bynum Plumbing to come back and fix it. They fixed the water heater - which they installed improperly. Leaving me with a flooded basement. Neither Bynum Plumbing or Home Depot took responsibility for the flooded basement - despite a second opinion from another plumber. Poor service and very poor customer service. I have not been back to Home Depot since, don't buy appliances from Home Depot if you are expecting them to guarantee their work. read more

Great store; very helpful customer service. They were great about giving a Veteran's discount. I would highly recommend this store! read more

Horrible service and people. Exit only at lawn and garden. Was told that I'd have go through main entrance. No big deal but had 20 bags of rock to purchase and there were no carts inside the store. I'll never go back to any Home Depot ever and I advise others to do the same. read more

It seems the people at the customer service desk are CLUELESS!!!! I purchased a new grill that had a sign the said FREE DELIVERY and yet first the lady still tried to charge us for it. She also told us we would get a call the day before delivery giving us a window of when it will get here and that NEVER happened. I call and ask them about it and I am told they do not call the day before. I am also told my delivery window is 6 AM-8 PM which is a long time to have to wait. I am also told that if I wanted a shorter window I would have had to pay $20. I have had many things delivered and ALWAYS was given a 3-hour window and call the day before. I guess home depot is just too big to care. read more

I love visiting this Home Depot in Lawrenceville-suwanee because employees like Sharlene are so very helpful, professional and friendly. Sharlene exceeded my expectations! Thank YOU! read more

Thanks to HGTV my list of home repair is a million things long. Every one here is always ready to help me think through the projects and find what I need. read more

RENTER BEWARE!! Rented generator for parade. The pull cord broke on second attempt to start. I actually rented another from a Home Depot close to the parade route. Upon returning the poorly maintained generator the staff at the Lawrenceville highway location was not helpful. They gave me. Excuses ranged from me from being an hour late, not calling ending with the threat that I should buy the generator outright since they stated that I broke it. When asked to show me in the contract that I needed to call when the generator completely breaks was written in the contract they said they couldn't print a new one. read more

I went to buy lawn mower parts. Lady who helped me was so kind and explained with professionally. So impressed. read more

So far not so good. Dont give out your phone number and let go of even more online privacy because they wont txt you when your order comes in like they say they will. Ordered a water filter to pick up in store. i coulda had sent to my door 4 days faster by amazon for exact same price but thought i would save the packaging and therefore the planet. Turns out the amount of packaging was beyond ridiculous anyway. It even took a day longer than they estimated (six days total). Grrr. When i tracked the package i found it started in the state i live, was then sent to a neighboring state where it sat for two days then took three more days to get sent back to the state i live in and then an extra day over promised delivery date to get to the store for me to pick up. They sent me an email saying it was in store but they had already closed. What bs. Why bother? Never again. read more

My husband and I visited this location many times since closing on our house in June. We have never had any issues with finding items that we needed. And when we seek assistance with finding something, we're always helped. We've even had team members walk us through the store to make sure we had all we needed for what we were currently working on. We've also had team members give us there reviews on products that we were not familiar with. I like that the staff know there products and what they are selling. And will go above and beyond to help find things and answer questions. read more

Here's what happened... I came here for two items; a dryer and a thermostat. I called beforehand and spoke to their service department to ask if they price matched and beat the competitors by 10%. The lady working in the front which I believe her name was Teresa stated that they do this. She then transferred me to a nice gentleman name Jim who was able to check that they had my items in store. So we drove to Home Depot, waited for Jim and he stated that in order for us to receive the 10% off, we would need to go back to the service desk for approval. Okay... At this point no big deal. I understand certain companies have certain protocols and there are orders that have to be override before a transaction can be made. This is very typical and I understood this concept fine. Once we got back to the service desk, we were then helped by another lady. As she looked up the prices on Lowes website and tried to ring us up, she stated that only one of the items would be eligible for the discount. She was unsure and asked several people until we finally spoke with the manager who advised that we can get both items discounted. At this point... We've been dealing with this same situation for nearly an hour. We spent another 30 or so minutes while the service department figured out how to correctly discount the items. The service that we received today was completely ridiculous and could have been avoided if we were informed correctly in the first place. It appears that there were a lot of conflict and unsure-ness between the employees at this store. One person will tell you something different from the other. The employees here need to be educated properly on the whole price match policy so that issues like this can be prevented in the future. As a consumer, the last thing I want to do is wait around while the employees figure out what is going on. This swayed my customer loyalty towards Home Depot and wished that I would have driven a little further to Lowes. read more

The holiday season is upon us and I just want to warn people if you are considering purchasing a washer from this company that you look elsewhere. I purchased a washer and dryer from them in July. I used their installers who totally botched the job. The washer leaked and since utility room is on second floor it flooded my kitchen! I had to hire a plumber to come out and stop the leak and install the washer so that it could be used without water running down through ceiling. I now have a hole in wall behind washer and HUGE hole in kitchen ceiling and STILL fighting with this company to repair the damage. Save yourself the headache and expense and go elsewhere! read more

I have never been to a Home Depot where I couldn't find what I needed for my house. As you all know this is a do it yourself store that has everything you need for the new kitchen, bathroom, up to the toilets. I always come here especially when it's time to change my AC filters for the house which is normally every 3 months. Granted some things are only available online to order but that's not very much. I've always been lucky to not have a need for something to order from this store. Everything I've always needed has been available. read more

Terrible management, came in to purchase 8 heavy bags of Rock, asked the cashier for assistance, she called and the only support was a senior associate that was not matched for the task! So I got to do all the work and carol was nice but the management and support was horrible! read more

I went inside and was standing on the broom isle and your associate Brian jus walked right thru us and didn't say excuse me and he walked by twice,, but Debbie definitely changed the mood for me read more

I am in the process of rehabbing a rental property in the area and have been to this location a lot lately. There's another location and a Lowe's in Suwanee, which is closer for me. However, this store is outstanding and worth the extra drive. Not a bad attitude anywhere and everyone is glad to help. Every employee from the entrance to the exit is outstanding. As someone that is in the rental property business, I go to a lot of home improvement stores and often the experience is not so great. This location goes above and beyond. The paint department is especially talented. Susan did a great job of matching some paint today, which will come in handy on a 16' high stairwell. I look forward to finishing the stairwell in an hour instead of a day. Keep it up guys! read more

I'm giving 4 stars because I went to customer service to return an item that broke the day I got it. It was not my fault that it broke, and the first employee I talked to was very rude about the fact that she could not refund me. I explained to another employee the situation and he was SO helpful and NICE! His name was Harvey!! Thank you Harvey!!! read more

Horrible customer service especially in the paint department. They gave me the wrong color and blamed me for their mistake when this could have easily been prevented had the paint department had more educated employees in the paint area. When asking questions they make you feel stupid and when confused they do not offer friendly info. Went to the Home Depot off of Old Peachtree and they told me that I was their 3rd customer that day who received terrible service from the same Home Depot and paint department in Lawrenceville Suwanee and gave me 10% off for a mistake that this store made. You're better off staying away from this one and I recommend going to the Old Peachtree (off of Satellite Blvd) one read more

I stopped at this Home Depot today. Had a list of shrubs to buy to redo the island in front of our house. No one was available in the garden section to help us out. Needed to find Drift Roses. After 20 minutes of trying to find, we left. Found what we needed with exceptional help at Lowes in Suwanee. HD lost a $400 sale. read more

So Lets talk Home Depot/Delta mechanical and SEARS.My hot water heater started leaking went into HD store ordered install .Man shows up next day, can barely speak English, says HWHeater want fit we need to cut wall out you need to reschedule. called main office no other solutions. I cancel order with HD. Called Lowe's on hold 10 mins. hung up and called Sears greeted nicely very helpful and told my story . Sales person was great had a solution and the HWheater was on sale she went one step further she made sure the installer had the HWHeater in stock so they wouldn't have to wait for store to open as to delay install however installer never called the night before, called sears back they were nice but gave me run a round about why installer did not show up.I was also told Sears employees dont have a way to check the stock of their installers.They were sorry for experence.Im sorry for my experence too!..It appears they all tell you what you want to hear to sign you up.had to hire a real plumber. read more

Worst Home Depot I have ever done business with. Terrible customer service in the paint and appliance department. Choose another location to spend your money. read more