With hubby today on a mission to replace outdoor dusk-to-dawn solar light control. We checked with customer service to see if the item was in stock. No go here at The Home Depot for locating an outdoor light control. Grateful, a few different Home Depot staff members tried to help us locate the item. Some items are only available online but can be ordered for delivery to your home or pickup at Home Depot. The Home Depot store now has a dedicated area for online pickup, as well as parking just for pickups. Staff can also bring items out to your car in the designated pickup parking area. Thankful for the new, convenient shopping options for in-store or delivery. Great, now you can see local stock availability beforehand to save time and gas. That in itself is a great value, and their price-matching guarantee is great. read more

The Home Depot - Succulents on sale - Nurseries & Gardening Near Me - Mechanicsburg, Pennsylvania

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An awesome employee named Marek helped me out so much! I greatly appreciated it! Awesome service here

Unless you know where your item is and it is cheaper at this Home Depot Stay Away from this store. Despite my better judgement and previous annoying visits I went there today. Needed an outdoor electrical outlet cover - so I went to the electrical aisles but had not luck. Walked through the store but saw no associates. Came to the front of store and saw a guy in uniform. When I asked him he looked like a dear in the headlight. Then we had to flag another associate who was passing near by - same confusion. A third unlucky associate passing by was summoned. I repeated what I was looking for. Without looking to see if the store actually carries the item in question he said go to the electrical aisles. But I already checked those aisles I said. Got a blank stares and they walked away. None offering to walk with me and see if they could actually help further. So, I went back to the electrical aisles again to make sure - no luck. Then headed to checkout to pay for a couple of other items I had. While there I asked an associate if I could please see a store manager? Turns out he was busy and not able to come - a second senior person was on his break! As I was walking I met a very friendly and courteous associate in the self-checkout area. She was very apologetic and promised to bring up my dissatisfaction up in the staff meeting. How difficult is it to encourage effective customer service? After all, there are at least. 4 similar stores in the area - one can choose where to go. If all fails - there is always Amazon. read more

Had a Rheem water heater go bad w/in warranty. Customer contacted Rheem warranty who responded and confirmed warranty, replacement in kind. Home Depot manager didn't even look at the written Rheem water heater warranty and insisted HD policy is a PRO RATED refund of initial purchase price. BTW, Fred in plumbing is a rock star. Knows plumbing, where the fittings are, and keeps that section clean and organized. He's a unicorn for the box stores. Great resource. read more

The two women in the photo clearly do not like what they do nor do they value working at Home Depot. They treated so many families with disrespect when trying to do today's kids workshop. Both women yelled and made a scene when families tried signing in then threw the free items at my kids. I was speechless and did not want to cause a scene in front of my kids or other kids. These women need more training and should not be around kids as they clearly did not want to be working this section on a Saturday. My child even asked me why those women threw stuff at them and why are they yelling at people. They need to look for different jobs or get more training. read more

The Home Depot - The two rudest employees I have ever come across, - Nurseries & Gardening Near Me - Mechanicsburg, Pennsylvania

Had a great experience on this Tuesday late morning. The aisles were clean and roomy and it seemed almost a 1:1 ratio for staff to customer. I was able to get everything I came for and was out in 30 minutes. It doesn't get more efficient than that! read more

This is my favorite Home Depot! Listen, I'm a contractor and this store is always helpful. I need something and order it while on the job site. By the time I get to the store, it is almost always pulled already. Everyone has a great attitude so far and I've been coming to this store for over a year. Home Depot's app is by far the best app. All of my receipts show up automatically. Kudos to the management for this store. Great Job! Ps... most complaints I have seen are lumber selected when preordering. I don't pre-order lumber as that is a terrible idea no mater where you go unless there are no worries about cosmetics. Just an fyi read more

We cannot say enough positive things about our local Home Depot. We went in today and were having terrible luck with removing a sink fixture. Both Jose and Christy looked at what was going on and helped us in less than 5 minutes, after we struggled for multiple hours this afternoon. Jose and Christy have converted us to exclusive Home Depot shoppers, we have never had such good service at any other hardware store. read more

Decent sized store, larger than Derry St with most of what you need most of the time. Last I was here to purchase appliances that were on sale and they didn't have anything in stock. Seemed to be more of a gamble to order and hope to have them in for the following week, so I left and purchased them at Lowe's. Prices are mostly fair and they'll match the competition's advertised price if you ask. Decent staff helps make shopping leas stressful when trying to locate certain items. Not crazy about the layout here as it's different than Derry St, and that caused confusion. I believe this store's layout may be what most others look like, but inconsistency is not good for shoppers. All in all a good place to shop for all of your home improvement and gardening needs. read more

I have been in twice in two days. I need a new range and no one around to help. Why sell something and not staff the location. Secondly, a sign says you have to pay for delivery. I have a truck and do not need the service. Horrible business practice. read more

WTF go into Home Depot go thru process of ordering a Lawn Mower and there is a sign there that states Free Delivery on Walk Behind Mowers! So when the person at service desk gets it on order she tells me if I Want to lock in a 4hr delivery Time it's $20 and then states it's a $79 delivery charge! I question the delivery charge because the sign says it's free delivery and was told that it's HomeDepot.Com or some web site! Sorry this isn't good Business practice Home Depot! Put it on the Sign if I Have to go to the web site and Order! I'guess I won't spend $500 here! Like Home Depot gives a F Looks like false advertisement to me. Sign doesn't say anything about going to a web site! Not sure what's happening with the Customer Service at Home Depot must be having a pandemic of its own making! I was considering buying new kitchen appliances here also but with the hidden charges I may have to re-evaluate where I buy from! The staff in the garden were knowledgeable about the equipment and I asked them about the free delivery signs. Why the change at the service desk she even called about it! I left P.O. No manager or dept. head was contacted orbcame out to evaluate or rectify the problem when I cancelled the order! read more

Terrible communication between store and customer. Salesman just wanted a sale had no idea on what flooring installers could actually do. Order was messed up from the get go, carpeting went to the store versus the installers. No follow up on anything I had to continuously follow up on delivery. Don't buy any large item from here. They are good for nails and screws. read more

A big shoutout for Home Depot in Mechanicsburg PA. Pam in Millwork and Doors patiently helped me select the perfect door, answered all my questions. and addressed all my concerns. She made me feel like a valued customer. The manager Heidi actually called me about a credit due. At the other big box store the managers do not pick up the phone or return a call. It is a pleasure shopping at the Mechanicsburg store because of the helpful, knowledgeable, and dedicated associates such as Pam and Heidi. Thank you! read more

I purchased a battery operated leaf blower from Home Depot last fall. This fall when I went to use it I was unable to get the battery to charge. After trying numerous outlets and still having no luck I took the battery and charging station into Home Depot's customer service department. I just wanted to express my utmost appreciation for the way I was treated by their proficient staff. At least 4 representatives assisted in ensuring i was satisfied-researching the problem and I walked out with a brand new battery and charging station. Thank you, A.D. read more

My washer/dryer was delivered today, the delivery guys bent/cracked my discharge tube and when the washer drained leaked water all in my house called to complain one customer service rep actually said "im not paying for anything" how does this woman even have a job! It was like pulling teeth to get a plumber from them out to fix the damage they caused and they didnt even offer any discount or refund! Have been a loyal hd customer for years but not anymore read more

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I would prefer a zero rating. Just try to get a delivery and when you do from the third party the appliance is broken 2x. Gets better. Then try to get your credit. Never again. Lowe's from now on after spending thousands at HD last few years read more

Terrible service!! Walked out! Sitting on three butts! Asked about van tires back of store.

HD warranty program is a joke. They told me I had a confirmed appointment for today, April 21, 2021 from 8-4. I call this morning to try and get a more specific time and after 22 minutes on hold, I was told that I don't have an appt today, I have an appt for Monday April 26th, 8-4. I spent 3 hours calling Home Depot the. LG then First Appliance and Repair and everyone says they're sorry and this "happens all the time" yet no one gives enough of a crap about the customer to change it. Wake up people. They don't care about you or me, only their dollars. read more

Avoid their prodesk at all costs. We had our kitchen quoted by an actual design company when building our new house. HD said to have everything quoted by the pro desk and they will match or beat the price. My builder sent all of the documents and had previously ordered the complete wood for framing from them. He told us to go talk to the procenter to confirm they have the same cabinets. We did this and signed off on the cabinets. They confirmed they can get the same counter tops. The cabinets got installed and we have unfinished edges from the backer on the island and the end pieces because they don't actually make a trim piece to cover it. The counter tops get installed, which my builder signed off on the template for (but had no clue what we selected with Erin at the prodesk). The edge is wrong (we never picked an edge nor were we asked), the island does not have the 12" overhang that it was supposed to have. When asked who picked the edge they can't produce paperwork where we selected it (because it doesn't exist) and they only produce the paperwork where the builder signed off on the template. Talked to the prodesk, nothing they will do. Talked to the regional manager, Chris, who also blamed the builder and said nothing they will do. So, after spending $100k+ at HD, I have to move into a house where I have to fix the kitchen immediately at my cost. Not great service. They are just blaming the builder. The owners make the selections. Produce the paperwork where I signed off on the edge...oh wait, it doesn't exist. Lost a customer permanently considering you are right next door to Lowe's. read more

If I could give this place, zero stars, I would! I normally don't post reviews but this has been the worst install experience of my life! I special ordered blinds here for a large window in my foyer back in April. I'm still waiting for the blind to be installed! I call the store or go there every week and nothing is ever done, half the time they don't even return my phone call. The first set of blinds sent to us were broken (piece missing) and the idiot still installed it. When we came home, we noticed the broken piece immediately and the blinds could not open or close. The next set have been sitting in our house for a month. We schedule installs and they never call, never show up. Home Depot-hire some competent people!!! I will never ever order here again! Don't waste your time. read more

Carries different products - is a good one stop shop for home improvement goods and décor. However selection of higher brand products is limited. I have always found the staff very friendly and willing to help right from the time you enter the store. read more

I am appalled by this company. After decades of being loyal customers, they have seriously mistreated me and my family, and I am forever boycotting this entire company. This particular location has incompetent staff and by far the most insulting experience of all time. I had to deliberately compose a letter to their CEO to get a response to rectify a long overdue case after multiple harassments. It took over 6 months for them to deliver a missing part to a very expensive purchase! The root of the issue was incredibly sloppy work from their third party vendor, which I will review next, Colonial Marble and Granite, located in Philadelphia. They had to come three times just to fix the counter top installment and additional three more to clean up their mess due to poor quality of service and products, and Home Depot did absolutely nothing about it. I've complained to several managers and sales associates, but once they collect that payment they have zero desire to assist you. We had had enough and didn't complete the transaction until these issues were going to be addressed, and a hand written letter to the CEO was required to move things along. The harassments and repetitive battles with their customer service rep was ongoing for months. She was so nasty on the phone. The entire company let us down in so many ways. Their reputation has plummet tremendously over the years so SAVE YOUR MONEY, ENERGY AND TIME BY GOING ELSEWHERE!! read more

OVER 1 MONTH and we still don't have my dishwasher repaired under their crap warranty. I would give zero stars if I could. We spent $6,000-$7,000 on LG appliances. Dishwasher goes down under our warranty and we're told oh this is emergency item we will have someone out there in two days between 8am-4pm and someone will call you tomorrow with a more specific time. Tomorrow comes and no call. The day of the appointment comes still no call. Called Home Depot and get a run around that this is a problem we have had many times before. Apparently, it's a known problem that nobody cares to fix. So now we have to wait a 7 more days for a repair person to come out because nobody knows what happened to our original appointment and nobody is willing to make this right. Mind you we had to do all the calling around and all the leg work. Home Depot was ZERO a help. Actually, Hime Depot was basically useless. Mind you my wife took off from work too. Don't buy their warranties because they are absolute garbage. Never again will I give my hard earned money to this company. Lowe's it is from here on out. Not one manager from the store reached out either. read more

Checked in on 9/13/2016. I prefer shopping at this location of Home Depot versus the next door Lowes. The customer service of Home Depot is excellent. And it has been consistently good during every visit for last several years. I always ask the nearest associate to help with items I cannot locate and they always walk with you to the item. The associates are very polite and helpful. read more

In the back of the shopping center housing, HH Gregg, Staples, Petsmart and Dick's, this Home Depot is a quarter mile away from Lowes, so between the two you pretty much have everything you need in order to get your house just the way you want it. I love how Santa works in the paint section, and if you just giggled, obviously you've seen him. Seasonal stuff is right in front of you as you walk in the entrance, tools and lumber to the far right, lights and electrical in the back and kitchens and baths towards the middle. Most of the employees know the layout of the store, so if you are lost feel free to look for the orange aprons. My wife needed some Masonite and plywood for some projects. We called to ensure they were in stock and were confirmed, off we went, we parked out in front of the lumber loading area with the truck and trotted inside, the gentleman working the lumber counter was extremely helpful in directing us where it was kept and making suggestions on other types of wood that works with it. He helped us get the sheets onto the cart and even used shrink wrap to keep them together as one bundle. Additionally, after the sale even walked out to the truck with us and helped load it onto the roof. Talk about awesome customer service, he alone pretty much gave this place most of it's stars. read more

In need of a water heater,found one on line at a right price,although fairly loyal to lowes, their only available unit was an A.O Smith unit that failed miserably just past the 6 year warranty and was considerably more expensive than the Rheem unit that I settled on at Home Depot. After some initial shuffling between service desk and appliances, I was able to order unit with delivery and applied my Military discount. I might well be switching my alliance loyalty , to a disabled Vet on a set income its the little things that help. read more

Tom F Mechanicsburg After the first of this year, I made an unfortunate decision to buy a Nest thermostat. Please stay away from this product. Anyway, I asked the Home Depot employee who they recommend to install this thing. He opened up a folder and said, Haller Enterprises. They charged me $320 for the install. I thought this was way overpriced. I ask that Home Depot stop recommending this company. I also think they should ask themselves if they should continue to stock the Nesy thermostats. read more

I know it's not fair to compare this place to Lowes but I feel I have to be honest... I rather shop at Lowes because the layout is better and I'm able to find things faster than I do here. However, some products I need are only at Home Depot so I have to suck it up haha. The layout does not allow you to peer down the length of the store and find the aisle you need since part of the store is laid out this way and the other part has the aisle at a different angle. That's a big turnoff for me. I'd recommend asking for help when you get in or else be prepared for a walk around the store before finding what you need. read more

We have been card carrying members of Home Depot for years. My family is very DIY so we spend a lot of money to garden and complete home improvements. Recently I have had a very bad experience buying paint, and I will never go back. I was unhappy with the color of my paint as it dried way darker than it did on the paint swatch. I took it back twice and they told me there was nothing they could do to lighten or fix the color of paint, and that I was stuck with a color of paint that I hated. We then went over to Lowe's who bent over backwards to help us we bought a new can of paint and love the results. We will only go to Lowe's from now on. read more

Great service today. Very pleased. I decided to switch over to Home Depot after a few years with lowes. I used to go Home Depot but the service got to be awful 5 years ago or so. Today was great Joe in the tile area was incredible then Zack was very helpful. How should get a promotion. Anyone else I dealt with today was great. If they can fire on all cylinders like today I'll be a customer for life. Keep it up! Even the guy in the parking lot that helped me load was great. My only gripe is the stupid self check. I want to deal with people not fight with the computers on my own. I'll be back Home Depot. Let's make it work this time through. read more

TERRIBLE customer service. We needed a few basic things and we needed to pick up a gift card for a Christmas gift. Every employee there either glared at you or ignored you. When my husband asked where kerosene wicks were, we were told--"Check out in the greenhouse", where there were FIREPLACE heaters. There was only one main register open and when we went to self serve that was the only bright spot. While polite and trying to be helpful, the gentleman seemed out of his comfort level and was not sure on pricing for non-marked items (plywood, foam board) We normally go to Lowes, now I remember why. read more

This is the place for all you home improvement needs and more. Great selection and superb customer service. Knowledgeable, super friendly and helpful. read more

Astounded by some of the negative reviews this store has received. I've just visited three times in as many days and each time, every employee I came into contact with was beyond friendly and helpful. Didn't matter whether it was by phone or in person, the service was excellent. Never during any of my numerous visits over the years did I experience bad service or have issues. These folks deserve better. Hope more post positive reviews. read more

I asked for assistance from 4 different associates, 3 of which were standing there chewing the fat.

Today I was in your store in Mechanicsburg, Pa when I witnessed a really nice Hispanic lady ask one of your employees for help with something in the pest section that she was having a hard time finding. Rather then employee assisting her with good customer service he pointed at all the pest control supplies and said over there as she attempted so hard to explain to him what she was looking for and that she needed help he blatantly ignored her request for help pointed at the pest control stuff as if she wasn't already looking and walked away. I felt so awful for her that your employee was so rude to her need for help and it wasn't as if he was bombarded by customers he was simply just walking around. So I simply walked over to her and said what are you looking for let me help you, she was so joyed to simply have someone who gave a care enough to help her that myself and my other half helped her comb thru all the pest products to see if we could find what she was looking for which we couldn't so my other half pulled out his phone and we found exactly what she was looking for online told her how to find it and she was going to order it when she got home. I dont even work for your company but that there was the kind of customer service she should have been given and its awful that all she needed was a little bit of help and she got treated by your employee like she didn't even matter. I also told her that she may want to try your neighbor Lowes where she may find it and someone may be more willing to help her to which she said she would check also knowing that if she didn't find it she could order online. Whats even worse is when she realized we were going to help her she admitted she felt like your employee didn't want to help. She left your store happy but not because your employee made any effort to make her feel that way. I was not going to say anything but has bothered me all day the way she was treated and I feel all your customers should know what to expect when shopping at your store. read more

This Home Depot is a mess and there are never any staff members around to help. The ones that are don't seem to have a clue which doesn't help anything. Lowe's up the street will give you much better service and less of a headache. Take my advice and skip this stop. read more

Wow. Literally had to download Yelp so that I could write a review, which is something I never do, I understand people make mistakes so never thought about blasting a business but I've never been so upset about customer service before as I was today at this specific Home Depot location. My husband and I went in to purchase patio pavers because we are making our own patio. We needed close to 60 of them and instead of taking them all off the pallet (they are heavy stone not the small brick ones) we asked an associate named Steven if someone could just get the fork lift they had near the pallets and help us take it to the car so we didn't have to load all 60 of the heavy stones ourselves on the cart with wheels because one it would take forever , two it is strenuous and possibly a liability for them and three they were on a pallet and could easily be taken by the forklift. Steven had an attitude did not acknowledge us at first then said "why don't you just load it yourselves that's what other people do" and I'm thinking to myself yeah maybe when you need like 10 of them but again we are making a patio and need a whole pallet of them. So again I said, "they are heavy and we need a lot of them , so it would be nice if we could have you guys get the pallet with the fork lift" he said he wasn't certified so he had to call other guys. We were like that's fine. So he was on the walky talky with the other guys and was like "they supposedly need the whole pallet" which it wasn't supposedly, we did and then he snidely said "well you need to pay for this before we do this" I'm like ok and took a picture of the barcode and we needed to get 3 more supplies which we went to grab . While I was getting the supplies 3 isles down the two other guys came walking up bitching that "why don't they just lift them theirselves". My husband heard them bitching too so we went over and told them to forget it. Meanwhile the Steven guy is the one in the forklift when he said he wasn't certified to do it in the first place. Like this was the worst service I've ever had. What's the point of having workers if they don't want to help you with heavy things and just want to stand around doing nothing collecting benefits and a paycheck. I like Home Depot but will never return to this location. read more

Under impressed with the staff....had to go in to cancel a removal fee I pre paid for a dishwasher because heavens knows no one answers a phone here...stood at the appliance desk for 10 minutes waiting to see a soul to help me. Today is delivery day of said dishwasher and they gave a window of 1030a-2pm and just called at 130pm saying the window has changed now to 12p-4p.....I supposed Home Depot thinks people have no other things to tend to other than wait At home ALL day for their super poor time management.....lesson learned: shop small for hardware and avoid these big box stores whenever possible read more

Nobody said hello can I help you or anything else. Stood right. Next to tow employees that didn't acknowledge my presence. Horrible customer service. read more

Very poor - try to get an employee to help direct you where to find something or any question for that matter and you will be lucky if they even acknowledge you....you would think Home Depot would hire people that had at least minimal knowledge about what they sell, but they don't. I get the impression quite a few of the guys that are employed there are just there to supplement their income. You are on your own in this store! read more