Large store, with a large selection. Very well stocked, found everything we were looking for. Didn't interact much with employees, but the lady who approached us, asking if we needed help and pointing us in the correct direction. read more

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This location is not bad, I only shop here when the Chester Home Depot is out of stock on something I need right away. It is clean but employees are not as helpful or welcoming as the one at 12300 route 1 read more

When I tell you amazing, amazing amazing! Customer service I walk through the door after having a terrible experience at Lowe's. No one came to help me even after going to an associate to ask for help and they called someone and no one ever came. I came straight to Home Depot I was greeted by two lovely women at the front and they immediately sent someone to help me although the worker was busy with someone else. She came right back to me and assisted me right there on the spot. She was very knowledgeable and if I have any other projects, I'll be coming to Home Depot in Mechanicsville. read more

Rented an auger here and everything was so easy! Reservation made online, we received reminder texts and emails. Downsized to a two person when we saw it in person and the staff were great. They made everything so easy. The drop off was a breeze as well. We will definitely rent from this location again. read more

You could improve by first, calling back your customers. It's been close to a week with no return call from the manager who was "in a meeting". Is this a meeting that never ends, or do you ignore all your customers and hope our problems resolve on their own. I am new to the area and have spent close to $10000 on merchandise in the Mechanicsville store. I have an issue with an LG microwave I spent $500 on. The installer recommended by Home Depot could not hang the microwave and I believe he broke it as well. Home Depot of Mechanicsville was asked to at least give me store credit and take back the microwave so I could purchase a hood for over the stove and a counter top microwave. I was told since I didn't contact them within 48 hours of the appliance delivery they could not help. Their own delivery person did not install the microwave on the delivery date as he was suppose to. This would make the 48 hour window impossible to follow in my situation. They left the microwave and said because I had a tile backsplash I had to find someone else to do the install. Huge lie!!! I have had microwaves installed in NJ by Home Depot on a tile backsplash. When the installer came from the recommended referral by homedepot he said I had to find longer screws. I was running around and calling places trying to get longer mounting screws for a week. LG no help either. He came back and tried to hang it but still could not do so. I was told by customer service at the store the manger would call me back. So far no call. I am expected to just let the $500 microwave sit in my garage. I WILL NOT be purchasing another item from your store and will also advise others not to as well. You provided nothing no assistance you just let it go. I will not give any Home Depot another penny. The corporation as well as the local Mechanicsville store were horrible. Lowe's will be my go to store. If I could give you zero stars I would!!! read more

The Home Depot - Missing Microwave - Hardware Stores Near Me - Mechanicsville, Virginia

Whenever I need plants or gardening items, I check here first. Their prices are very reasonable and most of the time, their plants are in really good shape. They have a good selection of plants as well as foods and fertilizers. I've gotten so many plants from them that have just flourished! The only downside is that it depends on the staff on duty as to how much they know and are able to help you with the plants. If I want something and they don't have it, I've had employees at this location take the time to help me go to the website and find it, then figure out free shipping. When my mom wanted an item and the website said they had a lot in stock but we only saw the floor model, a few employees went out of their way to go looking in the back in the unpacked delivery. They found a bunch of them and brought them all out to us! Now we have a nice wood cooler for the summer. The staff at this location are very nice, their selection is really good, and they take really good care of the plants. This is my favorite home Depot, locally, and it's not just because it's right across the street from my neighborhood. read more

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Poor customer service. I asked the clerk that was monitoring self checkout to apply the military discount for me. She told me I could add my phone number at the end of my checkout and if I was registered it would apply the discount. Now obviously if I'm asking you to apply it for me, I am not familiar with the system and I'm probably not registered. So I scanned my items, put it my phone number, and the machine promptly told me I was not registered. After the fact the clerk said "oh you can register with the QR code". Thanks for nothing. I had already purchased my items. I'm going to Lowe's from now on. read more

The Home Depot has been by my side since becoming a homeowner! I've come to appreciate the staff and this location so much more during quarintine. No matter my mood or my project the employees are always happy to guide me. The first Saturday of the month the Home Depot offers free building classes for kids. My kids love coming to Home Depot so much and were devastated when they couldn't work on their little projects because of COVID. Luckily the store is still handing project kits out for the kids to work on at home! read more

I have purchase several big ticket items at Home Depot in Ashland VA and have been very disappointed with quality and service. Purchased new Lawnmower and batteries where taken out and sealed back up. Come to find out when I got back home. Purchased new grill online and selected to be delivered. It was, and it was a floor model for months. Cobwebs and missing part on the grill. ----I WOULD RATHER PAY $$$ extra at another store than go through the headaches at Home Depot. Cancel my account now! read more

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I came to buy paint and got a side of attitude. Isn't the goal to be nice to people so you can sell things? Going to Benjamin Moore. Maybe they will want my business. read more

Needed help, went to customer service and requested. Help was paged over head to my aisle. No one ever came. Going elsewhere.

There service is terrible. They don't answer the phone and when they do, they give you the wrong information. Nobody knows anything. Where do they get their recruits. Service at this location and the intown Home Depot is like night and day. read more

The Home Depot has been our go to home improvement store and we have had good experiences. However, please know that renting tools there is a terrible idea. I went online and made a reservation for an aerator. I went online and saw the only availability was on Sunday, so I rented one for 4 hours (2-6) and paid a $150 deductible. I got my lawn and my neighbors lawn ready to be serviced only to get an email that my reservation had been canceled about 1.5 hours before my rental time. After 15 minutes of getting the run around because nobody would pick up the phone in rentals, I called the store manager. She was polite but informed me that this is a busy time of year (which is why I made a reservation) and they defer to in-store customers for their rentals. Basically, I was out of luck. When I called corporate headquarters to relay my concerns, the gentleman was polite but said he noticed that this has been happening in other stores but really didn't seem to care very much about the problem. He told me he would relay my concerns but he didn't seem very invested in my concern. In addition to canceling my reservation, they kept my $150. When my wife called, they did not have record of the transaction. I will say they called me back and said we should be refunded by Thursday (4 days after it was deducted). While I recommend Home Depot for most anything else, I would stay very clear of their rental department if you plan on making a "reservation". read more

We made the terrible decision to have our bathroom floors redone through Home Depot. I did everything online to save myself a trip to the store since I have a baby, chose my measure date, and picked out a tile that showed on stock at the Mechanicsville location. When the gentleman came to measure I gave him the tile SKU and watched him put it in and was told I would be contacted shortly. After a week went by without a call, I reached out and was told I needed to pick a tile, hence why they hadn't called. I gave the tile SKU a second tile and after being pressured to pay over the phone (I refused to), was able to get the quote emailed to me. The tile choice was wrong and I had to call again to get it corrected. When I asked the man I spoke with why it was double the price it was showing online he said that the online price was my location's price, and he had to charge me the nationwide price (what??). We had a disastrous experience with the floor installation and I went into Home Depot in person to work on getting it corrected. I met Elizabeth (the only positive thing about this review) and she started the ball rolling with the reinstallation. Her manager, Nyisha, needs to take customer service lessons from Elizabeth. While Elizabeth called me daily when necessary, even if it was just to tell me she didn't have an update, Nyisha avoided my phone calls and refused to discuss any type of compensation, quoting company policy. Elizabeth ordered new materials to be delivered to our house and upon delivery, the drivers refused to bring it inside or put it in our garage, instead just dumping the pallet on our lawn. I had to track down someone at the store (Robert), who was equally flabbergasted why they wouldn't put it in the garage. Unfortunately it rained before he was able to come out later that day and personally bring them inside and some of our materials got soaked and the installer had to buy new before he could begin work After the reinstallation went equally disastrous (we actually sent the tiler away partway through the job), I spoke with Nyisha and explained in detail the issues we had and that we no longer wanted to work with them. I emailed everything to her at her request (on a Friday night) and then was just left waiting. She never responded to my emails or phone calls and I ended up having to track down Elizabeth the following week, who then had Nyisha contact me on Wednesday. Again, she tried to point the finger and blame other parties, never taking responsibility. Thankfully Elizabeth called me back the same day and sent me a digital receipt for a full refund. It should not have taken this long or required so much effort on my part. I wish Elizabeth would be given the authority to make more decisions and maybe the installation department would be run a little more smoothly. They work with a flooring company called Romanoff Renovations if you want to read the novel of a review I wrote on their page and see pictures of the poor workmanship. read more

This store has been here for years and I do frequent the garden section. Kinda hard to find workers late at night but I'm sure it's due to them trying to do store closing stuff. Better prices than Lowe's for sure. read more

The Home Depot - Hardware Stores Near Me - Mechanicsville, Virginia

Went in to buy a bunch of shelves and didn't realize that Home Depot had still yet to get contactless pay so when I asked if I could just do a pickup order real quick through online..but apparently that was to much to ask.. instead of driving home to get my wallet..I drove down the street to lowes..should of just done that first! Don't even waste your time here! read more

A short review of this Home Depot but a significant one. Home Depots are usually ghost towns. Tumbleweeds strolling gently along the aisles. Perhaps a turkey vulture in the sky, circling death. The only sound you hear is the sound of your own footsteps and the occasional page over the intercom. Not this store. I walked in and started looking for tie downs and I was approached by 3 employees through my walk to the aisle. All asking me if I needed help finding anything. I also walked by the check out lanes before I gathered my items and was greeted with a warm good morning from a cashier. Customer Service...in a big box store?! Unheard of...too bad this isn't up in the DMV area. read more

Horrible customer service they canceled my order without telling me and they also have no clue what's going on. I ordered $10,000 worth of flooring material and the store employees have no knowledge of anything. I WILL NOT SHOP THERE ANYMORE!!!!!!. They screwed up my order so bad!!! read more

This review is not about the Home Depot at this location( Mechanicsville VA) but about the appliance delivery service they use. I ordered a washer on March 27, had to wait till May 24 for delivery. Day of the delivery I received a call at 9am saying I was next. The crew didn't show up. Got a call from the supervisor and he said the crew was lost. Gave him additional directions. I called him back about 10:00 to get a status update, and was informed he could not reach the crew. I called about every hour for an update (about 5 times) they would not return my call. Finally got hold of the general manager the delivery service. He had no people skills and said there was NOTHING HE COULD DO. And that I would have to reschedule the delivery (they were booked for almost two weeks out). I wasted and entire day off for this. So I went to Home Depot and cancelled the order. I will say the employees at Home Depot were polite and helpful. I went to Lowes that same evening and bought the washer and took it home. One note Home Depot does not allow appliance purchases to be picked up in the store. You have to have them delivered. The name of the delivery company is MID Inc. read more

I'm here more that my home as of late. The staff is friendly, knowledgeable and fun to meet. Close to home and very convenient. Support local stores and people. read more

I will drive the extra 15-20 minutes to avoid this location. Shelves are disorganized and in shambles. Inventory is consistently wrong compared to what is said online. Scarce store associates to help. read more

Bought a dishwasher on Black Friday and arranged for installation. They dropped the new dishwasher and refused to install it because we have "copper pipes." They never said that before the purchase now we have to pay more plus deal with the inconvenience of no dishwasher. This is our second bad experience with Home Depot appliances and shoddy installation. We'll never buy Home Depot appliances again, even if they're better priced. read more

The worst customer service I have ever seen. I worked in retail for several years and if we acted like the associates at this store we would be let go immediately. It's ridiculous to have to call a store asking if something is available just to be reconnected to a department that won't answer the phone and be sent back to customer service enough times that they hang up on you, to drop allllll of your work and go to the store to find that in that first department, the associates are standing around texting. Good to know where the customer stands! read more

I frequently go to this store since it has opened and despite of the overall horrible customer service I will continue to shop there due to the mere convenience for me. I have been to the store enough over the years to know who the very few outstanding staff members are and will go to them if I need assistance. If your looking to buy something heavy and will need assistance to put it in your vehicle, better bring them with you as most staff members are too busy texting or talking to each other to help you. read more

Horrible Delivery.. Didn't deliver when promised.. Called several times on day of delivery, were told 3 or 4 times they were on the way. After waiting for 12 hours, 2 hours away from our house, we called the store manager who confirmed the windows never left the store that day and they have been rescheduled for the following Monday. Hmmm. No one asked us if we would be there on Monday or notified us of the change until we called them. Went to the store Monday to reschedule the window delivery.. were given another day with a delivery of 1:00. At 1:30 the delivery person calls, he's 2 hours away. Also says, I hope there is someone who can help me take the windows off the truck, I'm by myself. Really? You send someone to deliver windows and 200 lb glass sliding doors solo.. We paid a premium to have the 7 windows and 6 sliders delivered. NEVER AGAIN.. read more

I'm an employee at this location and i couldn't be more pleased with how much the company cares for my well being. I just received a rx savings card and i didn't even ask for it, talk about efficient! I'm so happy to be working for this company and specifically this location. read more

Bought pavestone to build a fire pit and employees were very helpful and loaded everything in truck for us!