Amazing customer service! I'm in the middle of a remodel and working with our contractors & kitchen…read moredesigner appliances were all ordered from another region supplier in January 2022. 5 months later I'm told that my oven won't arrive now until Feb 2023 and not much they can do about it. My cabinets were custom built around the appliances ordered, but not having an oven/microwave for over a year? Was simply unacceptable & I original seller didn't seem to have any solutions. I callled Nasons to see what they might have stock or able to get stock sooner but other brands had different measurements and I was stressed about it fitting. Within 2-3 hours Nason found my oven in Cincinnati- drove over the weekend to pick it up & installed it 3 days later. Above and beyond service- thank you so much! Exceeded all my expectations-

The best store in the area to buy appliances. Selections, fantastic customer service &…read moreknowledgeable staff!! My rep, Ryan listened to my needs & stayed within my budget. You won't be disappointed.

Very disappointed because NO HUMAN can answer a phone call seeking help with a computer transfer…read morethat was supposedly completed! NOT!!!

My husband enjoys Best Buy so we drop by at least once a month. Employees are friendly and they…read morehave an entire appliance section. Most recently I picked up a nice coffee bean grinder as I refused to purchase it from Amazon. If you find a lower price elsewhere then they will price match for you.

Wish I would have looked here first, would have saved a lot of money, headaches and time off work…read more They got me for $800 before I realized they were a scam. My whirlpool refrigerator was not dispensing ice or water. We paid the service fee, they blamed my R/O system. We called our R/O company, paid an other service fee and they said everything was fine. Get appliance pro back and this time they say it the control board. Another $700. Ordered it, came back to install and was here 2 hours trying to get it to work. The tech said he had to reprogram/rewire the new board in order for it to work. Mind you, 3rd visit here as well as the R/O company = 4 days off work. All of a sudden, it quits making ice. Call them back and the same tech says the dispenser was frozen because he had the door open too long when he was here... ok sure. 3 weeks later, no ice again. Come back today, visit 5, and tells us the fill tube heater is out and it will cost $2210.98 to repair. Serious??? That's $3000. They really must have mistaken our kidnesss as naïveté. Tech then has the nerve to tell me that is probably what caused the board to go bad, (even though it was still making ice before the board was replaced). Why wasn't this discovered during the diagnostic we paid for?? No ice issues before the control board and the tech's rigging of it to make it work. That's most likely what caused the short, Shame on you for trying to get us to pay for your techs incompetence. Scam business! Avoid them at all costs!!

They did not show up during their 3 hour window. I found someone else. Saved the $100 they were…read moregoing to charge me for just showing up though.

I placed an online order and it was ready in a reasonable time frame. As I arrived, I waited over…read more14 minutes at the order pick up. I checked in but no one came. I finally walked over to another register and was taken care of promptly. 3 stars because employees were standing around on their phones and conversing instead of offering help. With the prices at a premium at Lowe's, I highly suggest being more customer focused especially since the store is always so empty.

I needed a new oven. I admit I am probably not as thorough as I should be when I am choosing a…read moremodel. I got it on Tuesday, December 30. I was pretty busy on December 31 & January 1 because of the holiday. I was barely home. But on January 2, while I was home and nursing a hangover, I looked over at my new oven and thought that the display was rather small. I walked over to it and did not see a clean button. So I got the instructions out to find out how to start the self cleaning function. This was $1000 oven, and there is no self cleaning function!!?? I had no idea they even made ovens nowadays that don't clean themselves. So I called the 800 number, and long story short they told me since it was past 48 hours, and I did not use a Lowe's credit card, and because it was installed, I am stuck with the oven I bought. I repeated to the rep on the phone, you're telling me that the oven I just bought and was delivered on December 30, three days ago, while the past two days have been a holiday is not returnable and there's nothing you can do? And he said yes, there is nothing I can do and said if he did start an exchange, he would potentially lose his job. So we ended the call, and I just accepted that I'm going to have to get down on my hands and knees and clean this oven like it's 1970. The installation guys did not use the gas piping that was purchased with the oven because they said mine was sufficient, so they told me I could take it back to the store for a refund. So I did. And when I mentioned to the girl at the return counter that I was shocked this oven did not have a cleaning function and I tried to return it, but was rejected, she said, let me get my manager for you. Within 15 minutes, Sara arranged delivery for a similar oven and also arranged for the one I purchased to be picked up. She didn't charge me a restocking fee. She didn't charge me another delivery fee. I just paid the difference for the oven which was about $70. When I called Lowe's customer service, they did not suggest that I check with my local store. I'm so glad that I did. I honestly didn't think it was going to make a difference, but I figured the worst they could say was no. And now I have a very similar oven that cleans itself. The rest is in the dishwasher! Thank you, Sara and thank you to Lowe's for making me a very happy girl.

Mar 30, 2026 What ever happened to SEARS? I used their…read moreappliance repair service and what a mistake I made. The service was HORRIBLE, the technician they sent me was HORRIBLE. I spent 180.00 and got nothing for it. The technician charged me 129.00 for a diagnosis that was totally wrong. I even brought the parts for the repair for nothing as the old parts were good and he just doesnt know how to diagnos.Thed technician had an attitude like he hates his job, or he doesn't want gto be bothered. When you call SEARS you get AI because they don't want to talk to you, NO MATTER WHAT! Sears was horrible, the tech was horrible the serviice was horrible. Then he said it would cost me an additional 600.00 to repair the unit and he wanted the money upfront. ARE YOU KIDDING ME! I would give them no stars if I could. I ended up fixing it myself for 150.00 and SEARS was going to charge me 250.00 for the same part and 350.00 for labor. I called Frigidare (they are awesome) and the repair clinic knew just what to do. No wonder Sears is out of business. Bottom line Don't even bother with sears. Go to the repair clinic. Sorry Sears but your appliance repair is going the same way your store went. OUT OF BUSSINESS.

They have serviced my appliances from washer to cooktop and recently my built in oven. Your service…read morewas so efficient and professional. I'll definitely recommend you to my friends and family. Isaiah was great and also gave me some great tips.

Roger's is THE BEST! Honest, timely and reasonable! Highly recommend! He always gives me…read moresuggestions for the best solution.

Called them, left voicemail. Tried calling them again the following morning, got the voicemail…read moreagain. Gave up as there was no response within a day. So I called another repair company. After making an appointment with someone else, someone I assume is Roger called me finally. The call did not go well. I stated: well, sir I never got a call back from you, so I arranged an appointment with someone else. He claimed I didn't leave a message. I said I did, yesterday... He then said "Oh, yeah...I was just about to call you back about that"...to which I responded, I needed the work done, and 20 hours had passed. He then said he didn't respond because I left the message "after hours"... I pointed out: I left the message at 10AM the previous day. He then acquiesced and stubbornly said "have a nice day". If you want business, return messages. If you want business, make sure you have a single phone number people can reach you at. (there's about 3 for this guy if you search the web)...but most importantly, if you want business...don't argue with a potential customer, or make excuses. Part of being in the service business, or any business is the skill of knowing when to own your mistakes. This was a pretty ridiculous experience.

It was time to swamp out the "memory" foam mattress that came in a box for something a little more…read morecomfy and hopefully something that'd last us longer than the memory foam. Melissa at the Merrillville store was very patient, tending to other seniors also trying to make a decision. She asked just a few questions, then steered us to the choices. The choices weren't easy and we vacillated between two within our stated price range until she showed us a breakdown of info on the other one we were looking at. Great! Then it was just a matter of waiting for the other senior buyers to work through their paperwork. In terms of time, quite a bit more than we'd have expected. However, delivery was made very quickly by two hardy fellas who were very gracious and helpful. We were ready for the delivery and set it up ourselves. There are a few nights getting used to a new mattress, no question about that. But we are both sleeping better now, more comfortably, and are very happy with our purchase.

Me and my wife purchased a mattress and frame. Christopher Brown was excellent and very…read moreknowledgeable and answered all of our questions. He took the time necessary to explain everything to us to help us to find exactly the mattress that we needed. Excellent customer service and knowledge skills. We really enjoyed the experience and would recommend him to anyone looking for a mattress. Our son-in-law and daughter purchased one recently and had a good experience, so we decided to go there too! Awesome experience