Cancel

    Open app

    Search

    The Home Depot

    2.5 (25 reviews)
    Closed 8:00 am - 8:00 pm
    Updated 1 month ago

    The Home Depot Photos

    You might also consider

    Recommended Reviews - The Home Depot

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    So much dust

    Bought a 16 ft Werner aluminum ladder online and picked it up at Middletown CT store. Brought it home in our car and when we went to use it 3 days later we realized we were given a defective, bent and very dusty ladder. The bad part of the ladder was hidden quite well. Hard to believe that no one at Home Depot noticed the many defects in this ladder. Returned it to back to store for refund. Very frustrated with this experience. There is absolutely no way they should have given us a defective ladder! Grrrr! Several days later and still no ladder. We were offered a 24 ft ladder for the same cost but that is much too big for what we need and no way for us to get it home unless we rented a truck. We could have taken a road trip and possibly have gotten one at the Glastonbury store or Southington or Berlin BUT who would want to do that? We may just end up getting one at Lowe's in Cromwell at some point. Given the circumstances it would have been helpful on their part if they had offered to deliver a replacement ladder AND pick up the defective one. That was never an option, we were told we had to get the ladder back to the store ourselves.

    Anna W.

    Home Depot in Midddletown is large store . Large nursery section at this location. Home Depot staff was friendly and helpful found everything I was looking for,specifically in the gardening department. Because I did not now much about gardening.

    Jonathan D.

    Trying to be objective in this review. I'm a frequent customer who has always liked this store. I bought 2 refrigerators, a washer and dryer, and a lot of wood and construction supplies in renovating my home this summer. A good 50/50 mix of Home Depot and one of their competitors with the dishwasher, stove, microwave and a lot of the flooring and finishes coming from the other store. Sold my car a few months back so I had a bunch of cash on hand so figured paying with cash for things made sense to use it up instead of charging or going through the hassle of driving to the bank to deposit it. All worked well until I lost the receipt for a snow blower I bought 2 days ago. $1913 with tax and whatnot got the Ariens EFI 30" one. Was super excited to try it out if we get enough snow next week. However I got it home and realized the key wouldn't come out due to being rusted in, I wD40'd it and finally got it out. Then I started looking at the snow blower more in depth and realized much of the metal was rusted. I thought no big deal I'll load it in my truck and exchange it. Got back to Home Depot and a lady greeted me right away and got some guys to help me unload it and they even pushed it up to customer service for me. Then I talked with 2 young ladies who immediately said you can't return that without a receipt. I calmly explained to them the issues and they agreed since it was never run and all the plastic wrap and stickers were on it I could exchange it. I asked if they could deliver the exchange as I'd have issues getting it out of my truck by myself, it's almost 300 lbs. She called her department manager and that was a no because they had no way to do that in the system. I asked if I could talk to him and he came up. After talking it was still a no so I said fine. Then they went to get the other snow blower and it was a 28" one being sold for $600 less than the one I purchased. I informed him of the issue and he was nice enough about it. He then got the assistant store manager (Sal) who came up with (Alex) from lawn and garden. The lawn and garden employee who spoke condescendingly as did Sal about me "losing my receipt". I get being suspicious, but having an attitude with the customer isn't really professional in my opinion. Sal informed me my options were to leave with the rusty snowblower because how do I know it's defective. Buy a new one and he would waive the delivery fee on that one and my rusty one I guess. Or pay $85 to have my rusty one delivered as they had none they could exchange. At this point I raised my voice and quickly realized that's not how to win an argument and tried to tone myself back in. Sal also called in his loss prevention officer Chris at this point. Chris was a nice enough guy he got my an alcohol wipe and bandaid for my hand I cut unloading the snowblower with the guys. Sal then had me call a call center to explain the situation and they said I could exchange it for an identical item but when it came to light they had none she transferred me to her manager but then hung up after about 5 minutes of hold. At this point I was beaten down, I lost. I said to Sal she said I could return for an identical item. Is there any way I can do it for future stock or at another store. He said Berlin and Orange are the only stores that have any. Ok Sal can you please have some of your guys help me load it back into my truck. 2 hours and I was beaten down to the point where I will never pay cash for anything again. Or as Alex and Sal would say, just don't "loose" your receipt. My girlfriend doesn't think I can avoid HD for long but we will see. PS Berlin had none but the guy Hector was super nice and I was kind of expecting that outcome so I didn't even unload it and just put my tail between my legs and walked back out. I didn't try Orange as I'm happy with my rusty machine at this point. Ok I think if I use some rust remover I can pretty much say I have a new snowblower. Let's just hope it starts Monday Sorry for the book, just first time I've had such an experience with a hardware store (heaven).

    Indoor plant display
    Jaclyn N.

    I came in today (Tuesday) at about 9:30am. I was greeted the moment I entered the door by Ashley, she had a big inviting smile. The store was neat, well-stocked, and clean today. The woman working in the paint department was very nice. She chatted with me about our kids while my paint sample was mixing and she had it ready for me in no time at all. I also shopped in the lumber section and was pleasantly surprised with how quickly I found the wooden dowels I needed. My daughter and I also enjoyed a little browsing during our trip. While we were looking in the lamp/light fixture section an associate checked on us and assured us he'd be there if we needed anything. Today's visit was a no stress, positive experience.

    Anupama T.

    Recently bought stackable washer/dryer, contractor installed and I guess pressed stacked strip which was not allowing me to open washer dispenser. After couple of visits and failed talks to associates, David Brand sales specialist helped to connect with right people. Today they fixed it. So thank you David for being so patient and prompt help. Good thing is he understood the issue and immediately took action appropriately.

    Keys can be made here

    See all

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 2
    Thanks 0
    Love this 2
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 2
    Thanks 0
    Love this 2
    Oh no 0

    8 years ago

    Business owner information

    Photo of Home D.

    Home D.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    12 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    12 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Business owner information

    Photo of Home D.

    Home D.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    14 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0
    Photo of N M.
    14
    93
    35

    11 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of J L.
    153
    808
    291

    12 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    12 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Ask the Community - The Home Depot

    You might also consider

    Harvey's Appliances

    Harvey's Appliances

    3.1
    (7 reviews)
    9.5 mi

    I have an issue with my refrigerator not dispensing water. I Googled and did some troubleshooting…read moreon my own but no luck so I figured it wasn't just a frozen line or anything and was something mechanical. I decided to call the professionals and chose to look local for a repair. The service men came out and didn't really look at anything just said a part needed to be replaced. I went downstairs to shut the water off. They replaced it and it still didn't work. They didn't really know what else to do. I showed them there were other pumps in the door and they said they would need to order that one and would come back out. I was asked to pay the service charge ($140). They came out with the other part and the same thing happened. So they said they couldn't fix it. I was surprised since they do repairs and all they did was try replacing pumps and didn't do anything else. I, who know nothing about appliances, did more than them. The worst part isn't even them not fixing it and still charging me to come out, but they also ruin my floor. When they changed the part they must not have tightened it enough and water leaked out. It was behind the refrigerator so I didn't notice the drip until it caused the floor on the side of it to warp. So, now I still have no water being dispensed, I'm out $140, and boards in my floor ruined. :(

    I went there with my son and wife and we were able to strike a good deal on a washer and dryer…read more They delivered on time. Have been using them for about 3 yrs so far and no problems. Soon we will be going there for a refrigerator i think. Nice and easy going preople to deal with.

    Portland Electric

    Portland Electric

    3.3
    (8 reviews)
    2.9 mi

    The service at this place has been dramatically worse over the last ten years. My family came to…read morelearn that the folks running this place experienced a rather tragic death and my heart went out to them. Flashforward a couple of years later... These people have written down on our invoices: "This family is nuts, do not sell to them, they leave bad reviews on yelp." Here is a very bad review. There is absolutely no excuse, regardless of tragedy, for writing a note about a customer like that and then, sending them a copy of the note attached to a service order. Yup.. You heard write... They sold to us, and then sent us a note attached to the receipt saying we are crazy A**holes. This company is repugnant and run by children. What kind of company releases their private notes about customers publicly? There is absolutely no excuse. Go to Lowes. It is cheaper and the people working there will not insult you.

    This was a great Portland institution. They were so good that they continued to service appliances…read morepurchased by the former owners of the house with no fuss. Today, the place is such a travesty it borders on fraud. 4 years ago we purchased their top of the line kitchen aid induction oven on their recommendation. It has worked strangely from the beginning, turning off for seemingly no reason at times. Then last weekend, the stove top stopped working altogether. This stove top has a glass top sealed over a circuit board. Nevertheless, Portland electric claims there must have been a gallon or more spilled because ... and this is key... they have never seen this happen before. The repair is over 1000$, 65% the cost of a new oven that is electric. They talked us into buying induction and are now saying that a 1000 repair required in year 4 of its life is our fault. So the extra money you pay for appliances here now gets you worse service than the discounted big box stores. The individuals are also quite rude. If you are a woman, expect the folks at Portland Electric to talk over you when you call and essentially ignore you. This store is not going to stay opened much longer. The people who work there have literally said they do not care about losing us as customers point blank. That is who you are dealing with.

    The Home Depot - gardening - Updated June 2026

    Loading...
    Loading...
    Loading...