The service we received from Diane V. in the appliance department was awesome. Her knowledge, understanding of what we wanted was top notch. Extremely helpful and spent time with us. When we had an issue she went out of her way to help us with the return and also purchasing our new one. Definitely great Customer Service! read more

My husband & I just moved to Maryland about a year ago and we wanted a new front door. Luckily we met Teresa Colleluori in millwork, and that lady knew her stuff! She knew product, options, sizes needed, and what we needed to ask our contractor before ordering as she wanted it to be perfect! I even called the Store Manager "Damar?" to let him know how helpful she was! We are so looking forward to our new front entrance! Thank you Teresa! A&F J - read more

Home Depot is getting ridiculous with refunds. Rather than offer a $20 store credit on a piece of conduit that was clearly purchased there - they'd rather lose a customer with indifferent customer service. Shop local. Big box is a dying breed. read more

Bought a dryer with installation, was delivered but the crew did not have the right part, so we have to reschedule installation. No one on the crew spoke english, had to call an interpreter. Home Depot tried to blame the delivery company, but they are the ones who hired the delivery company. They told us to buy the part and they would return to install. Rescheduled for two days later, Saturday Feb 17. Got a call telling me the truck got stuck and can't be towed for a number of hours, so we have to reschedule. Of course they do not deliver on a sunday or holiday monday, so we now have to wait until Tuesday. Have no confidence they will show up. Next time try lowes. read more

The service protection plan on appliances is horrible. My washing machine stopped working. I called Home depot allstate protection services and had them try to diagnose it over the phone. They sent parts to my home and made an appointment with a local company to come out. He checked it and none of the parts sent would do the job. It was a capacitor that the technician could have picked up locally, however the technician had to report to the protection company as to what was needed. After several days I called again and the they said they would send the part to me and I could call the technician to fix it. I had an appointment today and the part isn't here. Haven't heard from the technician. I called allstate protection service and they said they would investigate. It's been two weeks without a machine. I'm done with Home Depot especially for appliances. read more

The was a rude woman with a southern accent when I was trying to check out bags of concrete. She told me a different price then was listed and said that's not what was listed. She said obviously you can't see right or it must be your handicap. And yes I'm handicapped. I asked if she could get someone to help me get the right bags of concrete because they are heavy and wad told to exchange them myself. I threw them in the middle of the floor and went to Lowes. I'll never come here again. read more

Do yourself a favor and don't use Home Depot for appliances or anything on the exterior of your home. After 3 bad experiences with dishwasher, stove, and refrigerator, we thought we were done with them. Then we saw a deal on window replacement. We called and they sent a guy out. We had 4 windows that were leaking and needed to be replaced. We received a quote, put a deposit down and scheduled. The measurement guy came out, a week later we had an install date. Great? Nope! A week before the 8am install they text, no call and say they will be there but need a 9:49a-11:49a arrival time. No Show, No Call. At 10:30 someone calls me to ask me how the installation is going. After I explained, they said I should have received a call. I found a number for the exterior installation and called them. They called all of the regional managers but no one answered the phone. I called the Middletown Store and they were completely unhelpful. The manager was out to lunch but they would have him call me back...no call.The Regional Manager called me at 12:00 to say the crew was on another job and that he would call them and call me back. He never called. The installer called me at 12:40p and told me that he was in Claymont that he was on an earlier job and would be to me in an hour. He also said he might not finish the job today, thus making it a problem with rain in the forecast. He was supposed to call the regional manager and call me back. Still no word from Home Depot. DON'T make the same mistake I did. read more

Been here for 15 min Bob called for Dan Dan called Karl And still waiting Nobody cares read more

This was a nice Home Depot. Very helpful staff!!!

Had an issue with getting an appliance repaired and called Home Depot to tell them the problem. I spoke with the manager who had customer service take care of the issue and in less than 24hrs. everything was resolved to my satisfaction. Excellent service! read more

I visited The Home Depot store in Middletown Delaware on Saturday, June 30, 2017. I'm writing this review because I'd like to make sure that my bringing the unprofessionalism to the attention of the store manager did not fall on deaf ears. It was one of the rudest and unprofessional experiences I've had at this store. I visited the site because I had a swimming pool that came to my house via mail in preparation for a kids party for the following weekend. However, when it arrived, the pump was not with it. I saw online that Home Depot carried the same brand of equipment so I went to the home and garden department in hopes of finding it (I did not want to risk ordering it online and it not arriving on time. There was a female employee (Stephanie), standing inside of the booth and not a single customer or another employee in sight. I asked Stephanie if she sold swimming pool equipment in the store. She replied, without looking up or opening the window to her booth, "I'm not sure but you can check over there" as she pointed in a direction that seemed it could be any direction. So I asked "over where?" She then looked up and pointed again. As I walked away from the booth, I was asking her, "do you mean here?" As I tried as best as I could to understand exactly what direction she was pointing in. She then sighed, what I interpreted as a sigh of annoyance and said, "yeah, if we have it, I THINK it would be over there. The area that she pointed in was in a small alcove so I quickly scanned and did not see it. I asked her if it was possible that the equipment might be in the store. She said "I think that's the only place that it would be." The problem for me at this point was her demeanor, her inability or reluctance to ask someone else if they could help me, and her non accommodating attitude towards a loyal customer. I then asked her, not really wanting to insult her intelligence, "is there anyone here that would know for sure?" My thinking was that I can't go off of "I'm not sure. I think." She didn't lift one finger to help me. She then changed her statement to "I know if it's not here, we don't have it." I asked her how could she be sure when she'd just stated that she didn't know. She "restated in a rather nasty tone, "I know and if it's not there, we don't have it." At that point, I realized the unprofessionalism in which I was dealing. I went inside to customer service and requested to speak with a supervisor. I explained to him in detail the encounter that I had. I further explained that I have a home business in which I'm at Home Depot multiple times a week and I've never dealt with such an unprofessional employee. He said that he sees me in the store quite a bit and apologized for the interaction. He further assured me that he would speak with the employee. Usually, when I go to this particular establishment, my gripe is that the staff are undertrained and that I tend to know more than they do; especially in the paint department. So it's an added frustration when employees are rude and aren't knowledgeable about equipment too. read more

I have shopped a lot in the past at the Middletown Home Depot including last week on Sunday 8/19 at 4:43 p.m. I left the garden section after paying for bags of stones that I purchased, luckily I parked close (1st and only car next to the two handicap parking spots in front of the garden section), loaded my car and went home about 5 min. away. I realized Monday a.m. I didn't have my purse. I called Home Depot 1st thing and told them where I parked, the date & approx. time and that I was the only car there AND a security camera directly across from my car. I left my name, my car make/color, etc. and told them the situation that I may have left my purse on the roof of my car while loading the bags of stone. I asked to have someone check the camera and please call, I just needed to know if the purse was on top of my car or not. If on top it probably fell off between there and home; if not it had to be where I parked in my neighborhood. Wednesday still no call so I stopped that night personally. I was told they didn't see anything which didn't answer my question and I don't know if they even bothered to check! I gave the same information again and had my receipt with me for the exact time/date; I was told a different mgr. would be in that night after I was begging someone to check the camera (just one camera pointed at my car for God sake!!) I didn't realize it was that hard to check the one camera on a specific date and a specific time that they were given. As of tonight I have not heard one word, not even a courtesy call . . . just ignoring me!! This may be my fault with my purse now that everything is gone with the purse and contents that I had but it's no excuse not to return my call and I refuse to go back and grovel again!!! So much for Customer Svc... read more