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    The Home Depot

    2.7 (26 reviews)
    Open 6:00 am - 10:00 pm
    Updated 2 months ago

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    Our order had been marked STORE STOCK which they awkwardly crossed out.
    Christy H.

    Ordered a new Christmas Tree through the Home Depot APP with delivery to the Racine Home Depot store. It was a pretty disappointing experience. Shipping was free if it was shipped to the store which is what I did. Because time was of the essence; I was anxious to get the tree home and UP and DECORATED before Christmas I had been tracking the shipment. I saw through the APP that my tree had been delivered to the store on Monday 12/6/2021 @ 12:25 pm. When I called on Tuesday to check on the status of the order, the store assured me they had NOT received. Perhaps tomorrow. When I called on Wednesday they again assured me they didn't have it, but at least I got someone to start search for it. In frustration I went IN to the store on Wednesday and asked for the store manager. She started down the same "we don't have it; you'll need to reorder it" path. The manager could tell I was getting angry. To appease me the store manager agreed to call HomeDepot.com to check the status. She was surprised to hear from HomeDepot.com that it had truly been delivered to the store and they were given the name of the employee who had signed for the delivery. NOW I had the store's attention. I was hearing all sorts of excuses. I accused the store of putting our pre-paid merchandise out on the floor to sell in store. Oh HOW the manager and staff denied that was possible. They would NEVER do that. Low and behold they magically produce our tree and written on the box is STORE STOCK that has been scratched out. No, they wouldn't sell our pre-paid seasonal high demand tree on the floor; MY FOOT!!! Beware of ordering from the Home Depot App with shipment to the store. Wish I could have used zero stars. Needed to give them 1 star to have the privilege of sharing my experience. I've included some pictures to confirm the details of my purchase.

    The manager here is terrible to veterans!

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    3 months ago

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    20 days ago

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    3 months ago

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    1 year ago

    Decent prices, helpful staff. Prompt delivery. Took advantage of their memorial day sales.

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    1 year ago

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    5 years ago

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    2 years ago

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    2 years ago

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    3 years ago

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    8 years ago

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    6 years ago

    Always outstanding customer service. Fantastic sale prices. Great selection. The app is fantastic

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    8 years ago

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    5 years ago

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    7 years ago

    Excellent help and lots of supply options. Really enjoy visiting for all of my project needs

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    14 years ago

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    6 years ago

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    8 years ago

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    Douglas Hardware & Rental

    Douglas Hardware & Rental

    3.4
    (8 reviews)
    4.0 mi
    Established in 1957
    Free estimates

    Patient and Helpful, I needed help, looking for a part to a cabinet lock. It was a custom size, so…read moreI was given a close by business suggestion. Knowledgeable help here! Offered help as soon as I went in the store. Was on my lunch from work. I will go back when I have time to shop.

    My son had requested a piece of cut fiberglass from a hardware store on Douglas Avenue. This one is…read moreclose, so I go there, to see if they'd make the piece he wanted since I was there to get it & told them I'm not sure I'm at the correct hardware store.. Rather than look to see if they'd received any dimensions, the guy starts rolling on how they don't do these pieces ahead of time because sometimes people don't show up. Fine, I'd said that I figured they would wait until someone was there. Gave them my son's name, and the guy repeated himself about not doing it ahead of time, and if they had anything, it would be written down (waves his arm). He didn't even look, so I said my son's name again. He keeps repeating that they don't do it ahead of time. I told him again, he would have called with what he needed, and that he'd send someone to get it. So he asks me what he needs, and I said again, I don't know, he'd called a hardware store on Douglas with what he needed, and I'm not sure if I'm at the right one. He asks oh, he's not answering? Um, no, I don't even know what shape he wants, and he starts arguing over only doing 90 degree angles... well, squares & rectangles are 90 degree angles, and they're different shapes, and I didn't have a size. I was asking if they had the dimensions that my son called in so they could do it, or do I need to go to the other store. If he didn't remember the name, and there's no paper, the appropriate answer would have been, "No, sorry, we can't help you". Yes, I caught it the 1st time when he said that, and he's arguing about how I'm repeating myself. I was asking if they had the dimensions my son called in, it's a yes or no answer... And if that was a yes, now they can cut it now that I'm here, but no, the dude wants to go on repeat about not doing it ahead of time. So when I finally said I'm not arguing with him, he called ME ridiculous, when he clearly wasn't understanding my question, as a native speaker of Midwestern English. A pre-ORDER is not the same as pre-MADE. Just like you can't get a key cut without coming in with a key, fine, they won't cut fiberglass until the customer comes in to actually buy it... but did they get the request or didn't they? The answer would have been a yes or a no. Not an argument of what they do or don't make at the store ahead of time or not. Their customer service really stinks back there. The cashier was nice, though.

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    The Home Depot - gardening - Updated July 2026

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