After waiting 20 minutes on the phone and being transferred 3 times I was disconnected. Definitely short handed on competent people! Use to be a great place! read more

Thank you to Melissa in appliances who approached me, as I was likely looking lost, to ask me if she could help. I gave her incorrect information and she was still able to help me find what I needed. She then finalized the purchase and helped me arrange for will call. The whole process maybe took 3 minutes. She was incredibly pleasant and helpful. read more

Man !!! had trouble with my pro account and Derrick was awsome ! Got on the horn with the tech people and straightened it all up for me ! Thank you Derrick for your help read more

I'm in between back surgeries and I needed a cart and the only one I found was out in the parking lot and it was dead. I made it all the way back to customer service Derek was working and he made arrangements to get one that was charged. That was a wonderful blessing and then we looked up what I needed. He went and got it he followed me out to my car. He loaded it and drove the cart back into the store. Best experience I've ever had there at Home Depot and I'm so happy that I had Derik to help me out.!!! read more

Worst customer service by several of Home Depot employees today. Customer service was rude and not helpful with an exchange. Definitely won't be returning! read more

We ordered an appliance and waited two weeks for a delivery. Our window was 3-7pm. They called at 815pm stating they wouldn't deliver. We called customer service and they said they wouldn't add us to a delivery next day and we would have to call back in a week to get back on the schedule. Customer service was very rude. Don't buy an appliance here!!!! read more

We like it here. It behooves us to say, we love it here... especially as compares against the Lowe's in this town. The prices here are at least one dollar less per item than Lowes, in our experience. The staff here is more friendly, accommodating and knowledgeable. Thanks, Redmond crew. read more

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Orded a snow blower from Home Depot online, next day, black Monday it was less, I ordered again & canceled prior order, notified that cancelation didn't go thru just return it or refuse. According to Home Depot Tracking both hit my town on 12-11-24 & 12-12, second order was scheduled for home delivery on 12-12. Fast forward to 12-24-24 more than 15 contacts with apologies and an offer of a credit of $250, NO snow blower. apparently the first order was shipped but not the second. Home Depot tells the local delivery, Temco, to substitute the first order for the second which they had but instead returned. Home Depot says I can order again & allow the same price but NOT the $250 credit they had allowed for the slow mixed up delivery. Their Customer Service is the Worst & the Slowest? read more

Incredible customer service and as always they provide the best quality products for the best price. Great staff as well! You can't go wrong with the Home Depot no doubt about that! read more

I haven't wanted to post a review for Home Depot in many years of shopping them, until today. I know anyone who has stepped inside the big overwhelming store with a list in hand only to not find what your looking for. I know there are always more than one way of doing things and I personally have spent hours trying to lay out a puzzle in the aisle only to get so discouraged that I'm ready to squash the project and call it quits. Now my all time favorite saying about Home Depot is called the duck and dive routine. Yeah you know what I mean. You see them so they duck and dive to avoid helping you. Don't say it's never happened cause we all know it has. I myself was employed by a retail chain that demanded customer service 100% of the time. I have a hard time shopping a store that doesn't have the same drive. So my story goes like this. I walk into Home Depot Redmond Oregon and with list in hand I get to the plumbing aisle ready to battle the norm. I am pleased no i am so impressed with the sales associate handed off to me by a very very kind associate. Automatically I'm looking at my helper saying with my eyes rolling, here we go again. Wrong I was, wow I can't say enough good about Steve S. as I stood in front of him and derogatory said I'm trying to figure out a plumbing scenario and bam!!! Steve went into action and within what seemed like seconds he was handing me exactly what I needed and offering alternative ways and I was probably in shock for the most part, because I said out loud, don't you have other stuff to do as i am used to the here and good luck bye bye now. Nope Steve says I AM HERE TO HELP YOU, and again I wasn't sure if at that point I was still in Home Depot. Sooo I have a renewed outlook of Home Depot. I want everyone to know that Steve S. Deserves all the kudos in the world. Game changer for me. Thank you Steve and Home Depot. That guys deserves more than just a hey good job. In my opinion people like him are the type of employees you need to have serving you and serving Central Oregon, these ones are a dime a dozen. Thanks again, Dallas Dockery read more

The Home Depot - Retail - Hardware Stores Near Me - Redmond, Oregon

I was so impressed with the service I just received at Home Depot. It was incredible. I needed several things including 14 concrete blocks to finish setting up my tiny house in its new location. The employees especially Doug went way out of their way to look after me. Thank you Doug! read more

went into home depot today to ask about the Altura 66" fan and was going to ask if they could recommend one of their subs to install it. asked the front counter to have a salesman come to ceiling fans. well, afte 38 minutes i walked out of the store. will see what Lowes has to offer. read more

Wish there was a zero rating. This place has the worst customer service I have experienced in my life. S fence installer here in Central Oregon and in 5 years i they have had a pick up order from the lumber department ready and correct when i showed up to pick it up once. Most of the time when we call the automated system says it is ready to pick up and on arrival it is not even pulled. Unfortunately they carry one or two items i can't get elsewhere. DO NOT SHOP HERE UNLESS YOU HAVE NO OTHER CHOICE!!!!! read more

Today in the middle of all the running around for Christmas, I was taken off guard by a very special lady at Home Depot. I couldn't find an item for one of my daughter's . She not only stopped what she was doing but took the time to help me find the area that the item was but, when it had been sold out she said she saw no reason that since it was Christmas that Home Depot would like to discount the next best item for the same price. I felt so special and didn't have to look elsewhere. Thank you Home Depot. read more

Prior to going to Lowe's we stopped here to check out tile and also some backboard materials for my mom's kitchen. They didn't have exactly what we wanted, so the service desk called Lowe's for us so we didn't have to make a special trip. What nice folks they told us that Lowe's did indeed have what we were looking for and we were on our way to their competition. I'm sure this happens frequently back and forth between the two places. Nice to see they are able to work with each other and more importantly a customer or potential customer. I'm sure I'll be back again to pick up more items. read more

Can this store please get more competent employees in the window department? It's incredibly frustrating speaking to someone who is full of "ummm's" and "uhhh's"..while they slllooowwwlllyyy process what you are calling about...as they try to track down your order. Which they then ask if they can call you back because they're slammed and have a line of customers. HD needs to better staff these departments and train their employees to act like professionals on the phone. We spend thousands of dollars at both central Oregon locations weekly, with our remodel company. This is unacceptable. Tip: If you want to get ANYTHING done over the phone regarding anything you need to order, talk to the pro desk. They know what's up. read more

If I could give a ZERO I would!! I ordered a countertop and had my delivery date arranged. That day comes and no countertop! I call and they tell me it was damaged in shipping so the cancelled my order and refunded my money. No call to me about it at all! They told me I could reorder it but I'll have to wait another month to get it!! My bathroom is torn apart because I was remodeling and this was the last piece I needed and since it was coming today I started working on pulling the old vanity out and preparing for the new one. I'm beyond mad that there was ZERO communication. If your going to order something go to Lowe's. These people have no idea what customer service is!!!! read more

When using the Home Depot it's all about the luck of the draw. I was lucky enough one day to get a fellow named Derek who knew the entire store by heart. He took the time to walk me from lumber all the way into the nursery department looking for a particular sign I needed. He looked through a book, he looked on the Home Depot website and we both decided that Home Depot did not have a particular item I needed. He saved me a lot of time and it was very pleasant to talk to him. Another time on a Saturday night I got lucky again with an employee name Stephen. He picked out lumber for us and he was as meticulous as we were. Another good experience at Home Depot which is rare. Just got lucky. read more

The staff is friendly but between Lowe's and Home Depot it seems that I have to go to both places to get my projects done because there's just one thing that either doesn't have. read more

This Home Depot location is by far the worst I have had to try to work with. The staff are anti-helpful. I'm from out of town and ordered a shower pan 2 weeks ago, still waiting for it to arrive, but when the home owner called to check on when it would be in they told him I (the contractor) picked it up last week. How could I pick it up when it's been on order? They said it would be ordered on 5/2/18 be in the store on 5/14/18 on Home Depots truck. Now they tell me it comes by UPS and won't be in until tomorrow...? posted on 5/15/18. read more

Don't waste your time and come to Home Depot. Plumbing department is not staffed, no one can cut pipe they say. The PVC pipe fittings shelves are bare. The wrong fittings are in the boxes of the out of stock parts. The lumber I wanted was scraps picked over that was either warped or checked. One cashier at 6pm , no self checkout. Spare yourself and visit Miller Lumber and Mesher plumbing local in Redmond and get service and the same prices while all is in stock. This was not the only time I was lucky enough to have this experience. read more

my rating would be higher and does not relate to helpfulness of staff but I lowered it significantly because of the tyrannical like policy of Force Masking it;s employees despite the proven in-efficacy and the long gone Covid / flu scamdemic . THUMBS DOWN , makes me NOT want to shop here read more

This is my go-to place for things for my home. Knowledgeable Associates in every department.

Went to Sears, after having the clerk leave to help others buying air conditioners every other minute, we left. Drove to Redmond and went to Lowes, the guy said they couldn't deliver for over a week, left. Went to Home Depot, John helped us. So very friendly, knowledgeable and we bought and they delivered the next day, free and took the old one. Couldn't have been easier. Thank you for very great service, that isn't easy to get since you were our third choice but will be my first from now on. read more

They don't support veterans. Only active duty, retired, or medically retired. This means uf you served 4 years and have an honorable discharge with no medical issues they won't give you a discount l. At least that's what I was told in Redmond Oregon! read more

The service was great and the employees are amazing. Management, on the other hand, is very unprofessional. I am in disbelief with how they treat their employees. The owners should take a serious look at who they have in charge and what they are doing to business. read more

Have shopped there regularly for a vacation home. Went to the store to find a couple of 3 way light switches. Slots were empty and the clerk looked up the bar code on his little scanner. indicated they were in stock but couldn't located them. This is not the first time that this has happened and I left the store empty handed only to go to the competition. Staff needs to learn their product and restock when they see empty slots. read more

I tried to call to speak to someone about snowblowers and had a girl named Stacie answer. She seemed very nice and cheerful at first but as soon as I asked about what she had in stock she became very rude with me. She wouldn't answer my questions clearly and was so unpleasant with me that I don't know if I'd ever want to buy a snowblower there. I ended up just going to Greentech Services. Way better service. read more

Ordered online. Took forever In service line for original pick up. Received wrong color. Have been at service desk for an hour trying to re order correct product. Employee couldn't find my information after several times and bugging other employees for help. To find out is was an error on the employees part... An HOUR! Ridiculous. I will do whatever I can to avoid this situation again. This is my first yelp review and we'll deserved. read more

I am working on a big project with a new home and we are on a deadline to get some lighting fixtures in. The Bend store did not have all the fixtures I needed, however they were able to work with the Redmond store to be able to get me what I needed on time. I was just able to pick it upafter they had closed because their staff was willing to stay a couple extra minutes late so I can get what I needed tonight for tomorrow's project. Home Depot rocks! To the Redmond management team and staff I really appreciate all your hard work and thank you for staying late. read more

I have been a customer of Home Depot in Redmond Oregon since the day they opened. I was proud of the fact that not only do they sell great products but they also give a discount to Veterans. This is of a great help to me being on a VA pension. I would just show them my VAMC card, get the discount and be on my merry way. That is until today. I was told by the manager that they have cracked down on Veterans discounts and are now only providing the discount for service connected Veterans. I was not injured while in the service. While I am covered by the VAMC I am not service connected. Today will be the last time I shop at Home Depot. Until Home Depot understands that not every Veteran is a Service Connected Veteran (meaning injured while in the military) and drops its policy of only giving discounts to Service Connected Veterans, I will be taking my business to their largest competitor. While I am not making light of those injured while on duty, I firmly believe that the discount should be made available to ALL Veterans. Home Depot's competitor still gives a discount to ALL Veterans. I posted this same review over at the Home Depot's Facebook page and noticed that another Veteran posted a negative review just two weeks ago complaining about how he was treated there. He stated he is going to start going to their competitor as well. read more

First, we went into homedepot to buy a washer and dryer. One that was in stock and wouldn't take too long to deliver. We stood around forever while associates chit chatted away with one another and not a single one asking if we need any help as I stood at the order desk for appliances. Now I used to work for Home Depot in another state and that is just awful customer service. Second I finally go track down the manager on duty and as I'm about to ask him to help us someone steps between him and I. He grabs the appliance associate, who I would say was very helpful and lovely. While looking for our washer and dryer we found ones that had 500 of them in stock. We paid we got the delivery date. Three days before we are supposed to get the order they call leave a voicemail saying the order is delayed. So I call back and they tell me that they are on back order! Um excuse me? I ordered these specific ones because there was 500 in stock when I bought it! She had no way to answer me. So now we go from a sept. 17 delivery date to October 8. Not only did the lady not help me figure out something we could do. She also couldn't tell me how in the world they're on back order all of the sudden. So either someone in the shipping messed up or the sales women did when she told me there was 500 left. I always think of great customer service when I go into a Home Depot and this was let me down big time. Not just because of the mess up but the fact that we stood there for about a half hour waiting and then looking for associates. Awful. read more

Went into lumber and building supplies today. Stood in line to buy more drywall for a project that we have already spent thousands at this store in the last month. We asked for some help with loading it into our truck and my fiance was told he was "a big boy" and the woman told him they couldnt help they didnt have enough people and that they were too busy. Guess we get to go to Lowes with our business. read more

Had to go buy a snow shovel after receiving 6 inches of snow one night and decided to give Home Depot some business since I fear they will be pushed out by Lowe's one day. It was pretty empty that morning but I must have been offered assistance by 10 different associates. Every time someone saw me, they offered to help. They were knowledgeable too, knew exactly what aisles to send me to for different items. I wish they had some more nice displays set up like Lowe's but otherwise, I'll try to do most of my shopping here. read more

The employees at the Redmond Home Depot are very helpful and knowledgeable. They are willing to help you find what you are looking for. The guys in the plumbing and electrical department have helped me out a couple of times with advise they really seem to know their stuff. HOWEVER DO NOT BUY YOUR APLIANCES OR OTHER LARGE PURCHASES HERE. Home Depot does not offer any price protection on Appliances. Lowes does offer 30 day price protection. I purchased a Samsung Fridge from Redmond Home Depot 3 weeks ago the Fridge just delivered last week. In this week Ad the exact Fridge I just purchased was nearly $400 dollars less. When I called the store and talked to the manager and asked to be credited for the difference to my account he said he could not do anything for me. Home Depot does not offer price protection. I asked about returning the fridge and was told I only had 72 hrs to do that and that time had passed so I was out of luck. Learn from my mistake do not make any large purchases at Home Depot go to Lowes their policies are much better. read more

I love supporting the local small businesses, but sometimes they do not carry the same selection of items as the big stores. Home Depot always has a great selection, even though sometimes they could do a better job of keeping the items in stock. read more