I wanted to stop by here and leave a comment or give my feedback. I was there Sunday close to closing Time I had a few questions about the flooring I needed Rachel was there and she was extremely helpful and her customer service was amazing. I'm taking my time to write this to show appreciation. read more

This 5 star review is deserved alone because of a unique employee named Yanique She was incredibly helpful and made me appreciate the San Bernardino Home Depot even more. I hope management gives her proper recognition read more

The Home Depot - Hardware Stores Near Me - San Bernardino, California

I went today may 24 I was having a bad experience with the people supposed to be helping me find a simple lightbulb for a touch lamp there was one guy a light skin black guy he was terrible he was showing me the giant bulbs for big lamps he couldn't find it so he told me he was getting some one else I waited there for more than 30 minites no one came I left to find my next item went to aisle 12to get a dryer hook up for vent that one guy was more dumb than the first one finally I went to the back aisle 57 I came across Jason nice white guy he wa very nice and polite he found my item in not even 10 minutes then he helped me get the light bulbs very fast also if it wasn't for Jason I would stybe there feels if frustrated thanks jason for ur kind help read more

Waiting for some assistance but not until the lady working the Bathroom department talking with another customer with all the "niggas she knows from the neighborhood ". Mind you hear words not mine and I still can't believe that's a terms Mexicans now use because it was never a thing you heard from them growing up in the late 90's. Plus she was way too old to be talking like that because it's UNPROFESSIONAL. So as I waiting patiently for her to be done with her conversation that had nothing to do with her department, I was able to get help from a nice older gentleman in the Paint department who was just going on his break but insisted to still help. I made my way back to the bathroom department and ran into that lady who asked me if I needed help. Of course I told her that I no longer needed her help because I already got the help I needed. Next time lady , just exchange numbers with these people so that you can catch up later and do what you're being paid to do. People come to Home Depot because they have things to do. Nobody wants to hear your stories about all the people you know with HOOD MONIKERS read more

Went to this Home Depot to pick up a Christmas tree, we couldn't find it on the floor , so we asked an associate and she just kept saying they were sold out and when we asked if we can order it online she was rude and said if it's sold out it's sold out. We came across another associate Leanor Slerna *I hope that was her last name* but she was working on 11/28 at the cash registers , she so nicely let us know that we can order it online. This is our first Christmas in our new home so we were excited to have this Christmas tree . Thank you to Leanor for letting that happen for us. If it wasn't for her, I would not have come back due to the poor service from the first associate . read more

"Before you leave: Debit card? Loose receipt? If you paid cash and don't have a receipt, returns are final -- no refund or store credit." now I have three light fixtures the electrician did not want to use of a total of $70.13 that home Depot will not do anything about. Plus 45 minutes at the customer service return counter attempting to explain and figure things out. read more

i love this place i come here often buying tools to build stuff.they have everything u need in one place.I highly recommend this location

I went to buy some paint yesterday and was pleased when employee Yeltsin offered assistance within a minute of me looking for paint. He offered help, had a great attitude and was even able to walk me through different quality brands to help me make a final decision on my purchase. Thanks for making it an easy process! read more

Today 3/17/25 went my local Home Depot sb purchased a vanity for $299 nice unit paid and then asked if they could hold it for approximately 20 min the manger Carla with a laugh said you can go to customer service let them buy it back then purchase again then they could hold if already waited in line Carla the manger again said with a laugh that's our policy wow you have an employee right outside the door along with a security guard maybe use some common sense and take care of your customer instead of just laughing like it was a big joke very disappointed wow Home Depot see pic of security guard standing in same place when I left and came back to pick up my item read more

The Home Depot - Home Depot - Hardware Stores Near Me - San Bernardino, California

See all

YT and his coworkers (can't remember his name) but they both very professional & provided excellent service! They definitely took care of us! Even made us laugh! read more

I didn't go in -- I TRIED to get an answer by calling. The local store answered, but could not help me and gave me the same "customer service" number that I had been trying for days. It is the absolute worst service (none!) that I have ever tried to use. In 7 calls, I could not EVER get a real person, just some robot asking the same questions over and over and never once giving me a chance to ask for what I needed. Have they ever tried using their own unhelpful phone number? It is the most un-user friendly so called customer service experience. Once I get this problem resolved -- I hope -- I don't ever want to deal with a Home Depot again. read more

Was in the wood section and needed wood cut. They were short staffed and had someone else from powertool section come and help out. Think his name was Johnathan and he went above and beyond helping me and several other guests while they where busy. Just wanted to say thanks bro. 10/10 thanks for going out of your way to help. Appreciate it. read more

The Home Depot - Cut plywood - Hardware Stores Near Me - San Bernardino, California

Where do I begin... besides the fact that a good chunk of the employees know nothing about the products or where they are located in the store; I have been waiting for over 20 minutes for a 2 second wood cut and my timer is still going. I thought this would be a quick run. read more

This Home Depot was already a big Hot Mess, but now it's the WORST Home Depot EVER! They just allow all sorts of people to hang out in the parking lot. You would think with all this foot traffic they would invest in some security! So park at your own risk! Our family van got broken into right in broad daylight & parked next to other cars. They tried stealing it, but couldn't, because they broke the ignition. This had to take time and if they had security they could have stopped this from happening! It might not have happened @ all if they had security present. If this can happen in broad daylight then I can only imagine what happens once it gets dark! Shame on you Home Depot for not keeping your customers or their property safe! I will NEVER SHOP @ another Home Depot! Taking my business to Lowe's or mom & pop shops. read more

The Home Depot - ATTENTION ALL HOME DEPOT shoppers! Please be aware that CRIMINALS are trying to steal vehicles! - Hardware Stores Near Me - San Bernardino, California

This Home Depot doesn't even deserve a one star! I was an assistant manager at this store at the beginning of my career. It was always been a recycled building with an awkward footprint however, that was never an excuse for dirty and hard to shop. As far as Associate engagement with customers, almost nonexistent. I spent more time writing-up associates after receiving scathing complaints Then actually dealing with the stores operations. I agree, the store is a nasty dirty mess with associates that don't want to give you the time of day. I'm ashamed to say as a past 24 year employee of the HD I will not shop this store.‼‼‼ read more

The Home Depot - Hardware Stores Near Me - San Bernardino, California

Went to purchase a husky hand shovel web site showed 52 on hand their display had a lot of empty spots and no shovel asked for help the clerk with a 37 year patch wasn't able to locate one so I had to drive to another Home Depot to get one read more

Why is it takes five minutes to buy something and 35 minutes to return something? Quite frustrating. Love the product selections, prices are fine, customer service at the store needs serious improvement. I'd recommend Ace Hardware as an example of model customer service. read more

Was in need of lumber and a rental van. We usually have no trouble in ordering common nominal lumber but this store didn't carry the typical 2x8x8 so we asked if we could get some lumber cut. Unfortunately, their machines haven't been operational for weeks according to their staff. So instead of buying 2x8x16 and cutting in half we had to resort to two 2x8x10's. More expensive and wasteful cuts. Either keep standard sizes in stock or get your machines serviced ASAP! Also DO NOT rent vehicles from this Home Depot, the cars come with cracked windshields and when returning the car their staff is incredibly slow. The staff saw me wait in line for 30 minutes, yet still charged me for that EXTRA 30 on my rental time and had a pitiful. "Ahhh sorry....nothing we can do, policy check out time is when you arrive to the counter." read more

Even though I was hesitant to come back, but I wanted a few more flowers for my garden. The garden entrance was closed because I arrived here rather late. I learned my lesson from the last visit. So I grabbed a cart before I walked inside. I'm glad I did because there was none near the main entrance. Checking out was fast because I went to the self-center. Easy peasy. Scan, pay & go. This time I had a happier visit today. read more

The Home Depot - Picked these up today for my garden. - Hardware Stores Near Me - San Bernardino, California

The paint department employee named Sal a big time ass hole to the customers. After 20 minutes of waiting and being treated like shit by Sal I went to the manager named Manny and let him know what a dick this employee is , so it took me to speak to him to get my paint done in 10 minutes. The manager actually helped me. I hope he puts Sal in his place! read more

Miranda is your girl! Love her very helpful we came right before closing and she was still very helpful!!

Today I went to buy a lot of wood, in the end they refused to load me into the car because they didn't have the desire, I dream that this company will go bankrupt read more

Went in to purchase some vinyl vertical blinds asked 4 different employees if I could have some assistance because the blinds needed to be cut was told each time someone was on their way and no one ever showed up after waiting over 30 minutes and speaking with Andres the assistant manager and being told someone was coming I decided to leave empty handed Definitely bad customer service overall, hard to believe all employees were occupied assisting other customers when there's 4 employees standing around talking about their weekend plans and according to them none of them could assist read more

This Home Depot has the worst customer service I've ever experienced. The employees here are incredibly unhelpful. And that's if you can even find an employee. I finally found someone, he announced on the PA system but no one ever showed up. read more

This has got to be the worst Home Depot I've ever been to Employees have no clue materials Sitting in the aisle dirty this place is all bad read more

The Home Depot - Temp bathrooms at Home Depot - Hardware Stores Near Me - San Bernardino, California

See all

I placed an online order for new paints. I went to the CS pick up desk and I was helped by 2 ladies; Marykate and Karla. They were so sweet and helpful, I was out of there in less than 5 mins. Great customer service and phenomenal attitude from the both of them! read more

Is there anything less than one star? I just purchased my first house in SB. I noticed there was a Home Depot about 5 minutes away. BIG MISTAKE. This parking lot is THE EPITOME of ** loiter central** ! Sketchy people! Extremely uncomfortable to leave your vehicle or come out with expensive items While I was in the store there a a sketchy dude who had a hoody on. He walked in, stole some candy and a drink and walked right out! I didn't feel safe at this store, especially in the parking lot. Why doesn't Home Depot invest in some security / securing the parameter so it doesn't make its guests feel uncomfortable? I can drive 5-10 minutes and go to the nearest Lowe's and I will know that my safety isn't compromised. Oh yeah, and the employees. They'd rather socialize than help customers. Unless I make it a point to get someone's attention, I will stand there like I don't exist. Someone up top, please help this store out. read more

I don't even know where to begin! I went to this Home Depot to go buy Plants , etc I also saw that the the Raid was buy one get one free and so I did , I went to go check out when I went with this cashier called Genesis and I bought this painting that was on clearance and she charged me the normal price and I asked her about it and she started to get angry and use a tone on me when I kept asking her about it to make sure and she was scanning my items that I had on a cart that were big items and she scanned them and had to lift one of them and she threw it so roughly and answered in rude ways, the staff is not such great people at all some are and some aren't but this lady definitely was not. read more

Not only was I helped today by the lovely Cristina at returns but she made sure I was more than satisfied with my Home Depot trip. Not many workers like her and I want to highlight how kind, helpful, and thoughtful she was. Thank you to her for making this trip successful. read more

Calls won't get answered for 30-50 mins. Bad management.. if you tell them about it they just don't even acknowledge it

As a deaf person, I've finally decided to make a Yelp account & review places that I frequently shop at in the highland/San Bernardino/Redlands area. This Home Depot is the store I'm most excited to review. I see they do not have very many stars on Yelp but I can't imagine why. Honestly, I've only had great experiences here. I come in often. Greg in the paint department has always been great. Helpful & patient. Alfred (who I think is a manager) seems knowledgeable & patient as well. Tiana, a cashier, is absolutely amazing & she knows ASL! She's friendly & is always willing to chat with me in my own language about what projects I'm working on & how she can help me find what I need. Nothing but positive experiences here. There may be "nicer" stores in "nicer" areas but I Highly recommend this store. Especially if you're deaf like me. read more

If I could give the store a zero rating I would. This store is extremely disorganized and none of the associates seem to want to work or help. I asked an associate at the paint counter a question and she was extremely rude and seemed to be bothered or dissatisfied with being at work. She did page an associate to the department that I needed help in. I needed something from an overhead shelf requiring a forklift. When the associate showed up to help he was more focused on talking about personal stuff for an uncomfortable amount of time. He went to get a forklift and It took an excessive amount of time to get the forklift. The happened to be in the same isle. Time is money and I finally had to walk out leaving the other stuff I was going to purchase behind. I will take my business to another store or even Lowes. I do not recommend this store. read more

They treat veterans terribly, I tried to get my military discount after I forgot my card and they refused to honor it the next day and said I would have to bring all the products back instead of using the receipt from the south San Bernardino store #610 asst mgr Mike Martinez and return cashier Christina were very rude and disrespectful, will never shop there again Lowes military program is superior to lowes and the employees more respectful do yourself a favor and shop elsewhere I am a contractor and that store will loose about 50k of my business per yr read more

Great customer service every time I needed it. Managers are always helpful. I had a problem with my military discount not working and the manager got it corrected. Thanks to all at The Home Depot. read more

If I could give zero stars I would. I am extremely disappointed in the management of this store. My father is a contractor and provides a lot of business to this establishment only to be called ignorant by an employee. What is even more outrageous is that the manager did not seem to care. On one of his almost daily visits to this specific store, my father parked his trailer and was very rudely asked to move by an employee, to which he complied. After moving the employee kept rudely addressing my father to move again to which my father explained he was picking up a large order and was only going to load it quickly and leave. Again the employee addressed my father as ignorant saying he "only knows about wood" then she said she was going to get a manager and my father patiently waited hoping the manager could mediate the situation. The manager came and my father explained the situation and how the employee had treated him to which the manager just ignored. From such a large business you would expect, at the least, decent customer service. I could expect impoliteness from a worker but having a manager behave in that manner is appalling. read more

no stars!!! this home depot has the worst customer service ever. after purchasing the fabulous lg all in one last week, i'm an unhappy camper due to terrible service. three scheduled appointments did not happen. i canceled the transaction as a result, even with the help from corporate. no more home depot for me, i'm headed to lowe's! signed, disgruntled customer read more

NEVER EVER buy bags of soil for pants at home depot!! I bought 2 bags to pot the plants i bought inside our home only to find out that the soil has fungus that they love to grow in. I've tired everything to salvage the soil without hurting my plants and nothing helps. I have to get new soil from somewhere else. I had to move my poor plants outside due to the insane amount of gnats that keep on coming non-stop. It's like one dies and 100 of them come out i swear. And when you need help from the employees its like they don't know anything. Like how are you there the majority of the day and not know what they sell? I try not to go to there endless I really had no choice. Save your money and go to an actual nursery keep your home free from pesky gnats and whatnot. read more

I ordered a new refrigerator from Home Depot. The refrigerator was scheduled to be delivered to me between 11 and three today. I did not get any call from them yesterday confirming the delivery today. I called it Home Depot they advised me that the window was for between 11 and three. I checked my email it says the same delivery window . And the new refrigerator will have to go through my back doors. I had to get ready for the delivery. I unloaded my front refrigerator and moved my large oak table out of the way so that they could come through the back doors. I kept looking at my tracking and noticing that there was nothing changing 3 o'clock came, and there was no delivery or call. I called the hotline for appliance delivery this time I was given the news that they won't be able to deliver until Friday because of the weather, they cannot be bothered to give me a quick phone call and say we won't be able to deliver till Friday. I now have to put everything back in my refrigerator move my table back to its original location. Repeat the entire process on Friday. I I cannot believe the lack of professional courtesy on the part of these folks. I cannot believe that they didn't even bother to call me after the hotline got a hold of them. I will never have another delivery by Home Depot. I mean, this wasn't even a stove or a washer dryer. It was a refrigerator. I am sure they are well aware that we store food in our refrigerator. This is beyond a shadow of a doubt the least professional delivery service I've ever had, and believe me I have had many my next recipient for this letter is going to be Home Depot corporate offices. read more

Bruh why tf wood so expensive, this why I weld lol Good store I like the plants and screws, display toilet was cool to look at read more

I called this Home Depot for help. The person who answer the call is Ignacio Corona who help me order a floor jack for Christmas. Not good with computers or ordering online. I told him I will drive there to the store so he can help me. I did. Ignacio has great customer service. Store was busy, but he took his time just to help get my order in and found me a better price, witch I was so happy because I haven't worked all year and I was stretching my money. I was so please in his professional customer service he gave me I'm very big on customer service and I will go back to Home Depot I strongly recommend this Home Depot for their customer service and they go out of their way to help you thank you Ignacio Corona and Merry Christmas to all of Home Depot read more