Al, in the lumber department gave outstanding service. He listened carefully, helped me choose the right lumber, and other solutions for my project. He represents Home Depot extremely well. I've inly had positive service from this store and will continue to use Home Depot for all my future needs. read more

North Port, FL Home Depot is the most DESPICABLE AND DISGUSTING LOCATION I have ever been to- the management REFUSES TO PLACE MATS DOWN BY THE ENTRANCE / EXIT FOR SAFETY- CAUSING PEOPLE TO SLIP FALL. I WAS A VICTIM SEVEN MONTHS AGO AND MY SLIP CAUSED SEVERE BODY AND BRAIN INJURIES. Over 100k in medical bills and SEVERE TRAUMATIC BRAIN INJURY, HOWEVER THE HOME DEPOT REFUSES TO ACKNOWLEDGE THE NEGLIGENCE. THEY REFUSE TO COVER THE MEDICAL BILLS THOUGH THEY KNOW THAT THEIR HIGHLY POLISHED CONCRETE BY THE ENTRANCE/ EXIT IS LIKE BLACK ICE/ super slippery and dangerous to the public. I spoke to at least ten other people who slipped and felt in the same exact spot. If you had similar experience make sure to post a comment here or send an email to HALE LAW and call OSHA TO PLACE A FIRMAL COMPLAINT! The people who continually suffer the falls there should start a class action suit. We cannot suffer in silence!!!! The negligence is obvious and Home Depot thinks they are above the law. Every other store or gas station or a bank in Florida has mats for protection. For example check Out Burlington where matting and carpeting is spread installed professionally by every single entrance/ exit. In every single store. It is also an OSHA / Federal requirement to protect the public from injuries caused by the stores negligent approach. The manager at thatthe North Port Home Depot store almost kicked me when I was down on the ground after my fall. It shows in the video I took and video from their store camera. He stood over my body when I was unconscious and when I woke up he was talking to me down like I was a piece of garbage. Spoke to me like I was causing inconvenience for them... I felt you ass!! I got hurt terribly- you didn't even ask if you can help me get up you just requested I get up and walk. I couldn't even crawl you jack ass!!!!!!!! Then he wanted to force me to sign some of his documents which I refused ! Never signed anything. I lost ability to see properly and my cognitive state was in horrible decline and still is seven months after the fall, yet he wanted to take advantage of a person who just dived their head first into concrete and was trying to force me to sign his docs. I'm sure some sort of a release of Home Depot being negligent. Please let's stand up to this giant bully!!!! Any information on how you slipped or how that area is slippery would be very important to keep anyone in the future from severe injuries. Let my horrible seven month ordeal be a great warning for everyone. Let's make a change together and force Home Depot corporate to act appropriately and pay out for the medical in cases like mine. Seven months ongoing and I'm still suffering from my brain injuries. I want to warn everyone else to please be careful especially in the summer when condensation on their highly polished floor near the entrance/ exit causes slippery conditions and black ice scenario...make sure to report any slips to a local police and have a report made as I think Home Depot is covering up and deleting reports placed to their management directly. This is a scammy place and Sedgwick ( their third party insurer) is even worst!! They hide evidence and lie about claims of negligence. Both combined I'm sure swipe under the rug many cases of slips and falls. Someone has to stop them!!!!! read more

I don't why this store has such a low rating' but I find the help is the most helpful people I have delt with in a long time. 5 stars

We have gone to this Home Depot a number of times so it was time to write a review. The store seems clean and organized but lacking in inventory. Is it the pandemic or are they keeping low stock? We've been there numerous times to not find what we needed-recently, irrigation supplies to water plants in the yard. Other times, common hardware that they didn't have in stock. The one bright spot for me is the Garden Center. They have a great assortment of plants and related supplies. Especially, one man who is very knowledgeable and helpful-I wish I could recall his name but I will correct this when I go back! The main store is 3/5 stars but garden center is 4/5 bringing overall to 3.5 but I rounded up since I do not know the reason for shortage of supplies. I still recommend and will be going back, I'm sure, often. read more

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Awesome customer service .excellent price, beautiful garden area thoughtfully laid out ! A +

Terrible advice ... ended up going back & forth 4x from terrible advice telling me the product they advised was perfect solution to simply fit a standard shower head. Two of the ladies said they didn't know but were willing help... I knew more! It was simply a shower head! One guy just said he knew nothing about shower heads and walked away. The other guy (1st one) told me he was certain his product selection would be perfect. Not. 4 trips back & forth 60 mi later.. went to LOWES... Best choice would have been ACE HARDWARE!! read more

Do Not Buy Appliances here! RUN!!! I ordered a stove, refrigerator, microwave, and dishwasher. The man who sold it was sexist and rude to my mother. He stuck a piece of paper inches from her face and said "see! See!" We put in a complaint against him and Home Depot gave us a $50 gift card We should have cancelled the order because it's all been downhill from there. But I have been buying from Home Depot for years and never had this kind of problem. First delivery attempt: they couldn't install because of valves. They sent a Home Depot plumber to install the valves but he didn't reconnect it properly so my current dishwasher has been broken since then. Second delivery attempt: They came outside of their promised time and I was on my way to an appointment. Third delivery attempt: All of the appliances are damaged! Beyond damaged. The delivery guy spotted it and said he could not install that is how bad it was. Fourth delivery attempt: never showed. Called them and woops no one called you? Your items are now on back order we will try for January 10th but cannot guarantee it. So I have cancelled it now. I told them about my dishwasher which they broke when installing the valve and they said I could file a claim. I will never shop at any Home Depot ever again and buy all my appliances from smaller local stores where people actually care. I've also not included the hours of my life I've waited on holds and transfers and disconnected calls to try to talk to a human being that actually cares read more

TERRIBLE SERVICE; Picked a frig.. Told Bob that our home didn't have a valve for the water. He said NP, and ordered a water line NOT a valve AND didn't order the plumber. Eventhough I told him our frig DIED and we don't drive and need a frig ASAP because we are disabled........ FRIG comes but they don't want to leave it. They would miss out on the $30 haul away fee. So, now I've got to get the HD plumber service here and the manager DON ( no last name) humm...tells me I didn't listen to BOB and implies- somehow it's my fault they didn't order a plumber......GETS BETTER FOLKS.....I get a call back - plumber is coming to but frig........5DAYS FROM NOW.....BECAUSE, they CAN NOT deliver it until the plumber puts in the valve.......WHAT....I THOUGHT I OWNED IT!!!....btw..... this is after5 customer service phone calls and 1 1/2 hrs on hold. BEWARE OF CATTLEMEN RD HOME DEPOT CUSTOMER SERVICE read more

Management needs hire people with the correct skill sets for special functions or someone with some common sense. Staffing is inadequate.

Get real people!! I have shopped this location on Cattlemen Drive approximately 60-90 times in the last 2 years as I am completely upgrading my retirement home and I have never walked into this Home Depot with out having a great experience! Maybe the smile on my face tells employees I am here to shop for products instead of starting arguments. This location is as good as it comes. The employees are very attentive and professional. They are not there to train you on how to install a product, they just offer their advise and if you need help with repairs try You Tube, then you can become a You tube master mechanic, plumber, roofer, anything you want and they even sell Master Technician patches to sew on your t-shirt so everyone else will know how smart you have become. read more

I've called the store five times about returning a fence gate that couldn't even hold up to the smallest amount of wind. I paid so much to have it delivered and paid so much for the gate. I've called the store 5 times I actually spoke to somebody and while on hold got hung up on twice. the other three times the phone just rang and rang and rang The stores. Horrible customer service. read more

The shudder and blind department is currently subcontracting their work with Rockwood Shudder and a Blinds. Horrible experience. No f/u sales. Flawed shudder, midsized shudder door and missing solar shades. I am a part time resident and can schedule on a very tight time line. Concierge (quite a laugh) is the go between. Never been on sight. Just installer. Home Depot would not be involved after the 'sale' - referral. I will only do business locally. read more

This particular site seems to cater more to contractors then to regular do-it-yourself folks. I can never find all the pieces I need for a project here for they are often out of stock and recommend I travel to one of their other locations. So I end up going to their competitor who usually has what I am looking for. The store is poorly staffed with folks who have no idea what you are talking about. Best time to get help, is during the week in the day hours. Seems to have their regular staff and can usually find someone knowledgeable. For those of us that work, that means we never get knowledgeable help. This site is only a couple of blocks from me and I really wish they would upgrade their supplies and their personnel. read more

The Home Depot - Nurseries & Gardening Near Me - Sarasota, Florida

Been shopping at this Home Depot since they opened! Best in the business! Had a seemingly simple, but tedious plumbing leak under the kitchen's double sink's drain. A gentleman by the name of Reed was there to assist. Without his knowledge of household plumbing, it would have cost me hundreds for a plumber to repair. Repair took less than 10 minutes, NO leaks...Thanks again, Reed. read more

So if you buy anything on a credit card.. like I had some work done for me, I paid the person to do it..they bought the supplies & I paid him for everything at the end. Turns out one of them was the wrong thing and so I wanted to exchange it. For same exact price item.. same thing just different model...But because I showed the receipt they told me they needed to put the money back on the card that it was bought on & I could not get a store credit or exchange it. Says it was their policy even though I've already paid this person so I certainly didn't want to do that but had no choice so they got even more money & I had to buy another one. Anyway.. I always save receipts for stores but ridiculously if you want to exchange some thing at Home Depot and you're in this type of situation..do not bring your receipt!! Most stores I would say do because they let you exchange but not this store so leave your receipt at home and tell them you don't have it to get a store credit so then you can get what you need and not be out money. Very stupid policy once something has been paid for a month ago to not allow a store credit or even exchange with a receipt! I learned "losing" the receipt to simply exchange is Tyrone easiest way. If it was more money I would have taken it to another store & "lost" the receipt. Mental note for next time I hire someone & didn't use my own card! Thanks for the lesson in ridiculousness Home Depot! read more

Always helpful staff. Love going here for supplies for various home and art projects.

Very unprofessional employees , No one wants to help you .They see you trying to ask first help and they completely ignore you, I waited 30min to get a copy of a key ,then they didn't have the blank key to make the proper copy . The manager Chris Ciello, took half an hour to come speak to me about a warranty issue , he came with a sense of a rush attitude , he is not qualified to be a manager , his attitude reflects of the employees around him smh . read more

It's no star for disrespectful home depo company . I can give them -1 for the service and customer service. They schedule last week delivery for December 27 window of waiting time 12h after waiting 12h nobody even call nobody show up with my staff And they charged me for that professional service $80. They all ready own me money for waiting for them 12h. Store has 2 star rating Im not surprised why. We don't need store like that in our neighborhood. We need someone who's will care for clients but another question do we have any servise in this Country who's cares ? read more

OMG! What a group of village idiots at this Home Depot! It's no wonder the franchise is on the decline! We went there to purchase garage cabinets for storage. All of the associates were so engaged in having personal conversations with eachother. I felt like an interloper interrupting to ask where their display was. After power walking almost the entire perimeter of the store following one bad direction after another, we ended up in the spot where we started in front of two of the cheapest cabinets that I wouldn't store my trash containers in. I tried to call the store manager to find out if better quality cabinets could be ordered and got the phone run around. Going to Lowes. Time for HD to be bought and restructured. Too many Indian chiefs and not enough warriors in the field. Yikes!! I called the store twice as we were leaving and was placed on hold for more than five minutes both times waiting for a manager to tell my story to. Glad my rant got someone's attention! read more

Please do not use them for flooring. Katie is horrible and rude and flat out lies. My flooring was obviously installed improperly and they will not stand by their work. All I can hope is to save you from spending your money. I had to get a lawyer. Terrible company. read more

We just experienced the worst customer service we have ever received any place! We ordered a stove, refrigerator, microwave and dishwasher from Home Depot, paid for installation for all and removal of the old appliances. When the delivery came, the driver barely spoke English, said he couldn't hook up the refrigerator because he wasn't allowed to touch water. Wouldn't put the microwave up because there was a cord close to it which could easily have been moved. The stove was showing an error message that he insisted would go away but it still hasn't. He ended up agreeing to plug the refrigerator in in the dining room, but refused to take the old one. He said a plumber would call within 24 - 48 hours to arrange install and he would remove the old refrigerator. Said we would have to hire a handy man to hang the microwave. It has now been a week, multiple calls to Home Depot and still no word from their plumber. My poor husband was on eternal hold with them 3 times and each time they said he would need to talk with a manager. They would put him back on hold and then hang up. This literally happened 3 times and no one returned the call. Buyer Beware is all I can say about this incredibly disappointing and unsatisfactory experience with Home Depot! read more

Bad service. Rented a tool that didn't work and asked for a refund and was told no! read more

Came here to get plants today as kind of a last minute thing. They have fun interesting plants, that are well taken care of. Prices are a little more than local shops, but that is to be expected. Great customer service. read more

The Home Depot - Nurseries & Gardening Near Me - Sarasota, Florida

I live about 1 hour from this Home Depot I called the Tool rental department at 8:30 AM and asked if they had a skid steer and truck available for rent. They told me yes both were available. I told them I lived 1 hour away and would they please hold it for me. They agreed. When I arrived at 9:20 AM they told me the one that they were holding had just been rented but they had another smaller one so I said I would take it. I gave them all my information and paid. Then they informed me they could not rent me this because it was already rented. They said sorry nothing we can do. Very disappointing. read more

I purchased a dishwasher from the cattleman store with installation. The installers neglected to turn off water and broke the water supply when removing the old dishwasher resulting in a flood. Wood flooring, cabinets and drywall had to be removed from water and mold damage. Buyer beware Home Depot doesn't stand behind their installers or work. read more

We bought a freezer at Home Depot, we took it home and it was damaged. I called them to come and exchange it, because it is not our fault. They did not come, I they offered me $25 to cover the damage. So I had to return it to get a new one without damage. read more

Customer Service is now at the end of the line for Home Depot. For no logical reason they now herd you like an animal or criminal to a far down entrance claiming a need to count people instead of letting me use the Garden Entrance for a quick visit. AS IF you can NO longer expect to move freely in public. Unacceptable and I will seek smaller less Draconian places for shopping. read more

Our visit started off with a terrible experience in the garden center. After complaining with customer service, the assistant manager Susan immediately defused the problem, solved my issue and left myself (and another family) extremely happy. Thank you for doing the right thing! read more

Not sure what is going on with customer service these days but we will not be returning to Home Depot and doing all our home improvement needs at Lowe's for now on! Bought a dishwasher, delivery, installation, and a 5 year warranty. Delivery came and they said they could not install it because of a 3 inch cabinet between the sink and dishwasher opening. So we cancelled everything and spent 3 days attempting to get our money back on the 5 year warranty; 3 visits to Home Depot (over 1.5 hours) and 3 phone calls to various numbers. Absolutely ridiculous! read more

Two years ago I spent a lot of money for an LG refrigerator. It suddenly stopped working. I did what I was supposed to do with my extended warranty, but it has now been over 4 weeks and my fridge still doesn't work and no one will help me. They say that it has to be fixed and then break 2 more times before they will replace it. It can't be fixed and their repair people won't answer the phone. Today they said they are given me a 4.3 cu ft mini-ridge to replace my 27 cu ft fridge until it can be fixed. It will hold some cans of soda, but not much else. So essentially, I am stuck - it can't be fixed so it can't break 2 more times for them to replace it, and they know there is nothing I can do. So of course I will have to buy another one, but I won't buy it from them. I can't recommend buying from them because they are perfectly okay for a family 4 to have no fridge, and I am now terrified about all the other appliances I bought for my kitchen. Avoid like the plague. read more

I don't know how this store got even two stars. We ordered kitchen countertops from Home Depot in early November. We were assured that the countertops would arrive and be installed within two weeks. It has been two months and all we get is the run around. We do not have use of the kitchen and all of the new appliances are cluttering up the living room (they cannot be installed until the countertops are installed). Home depot will not take responsibility for the outside vendor they assigned this project, Distinctive Surfaces of Florida. I have called Distinctive Surfaces dozens of times at all hours but the phone is never answered. Stay away from Home Depot on Cattleman and Distinctive surfaces of Florida. read more

Home depot policy has failed me. Tried to work out a $53 return issue but had to deal arrogant managers and incompetent sales clerks. The manager has proven himself to be a mindless robot with a bad attitude. Because of this it will cost home depot tens of thousands a year in business just from me alone, not to mention all the buisness that I will steer to other stores in the near and distant future. LOWES is the same distance away and will surely be able to communicate, listen to reason and advance business. Home depot fails. I call on all fellow Veterans to shop elsewhere if possible! read more

This store is a joke I called to ask a question and after seven minutes of nobody picking up I hung up are they that busy? Talk about great customer service not!!!!! I'm gonna give them one more try and then I'm going to be a Lowe's customer for life read more

The Home Depot - Call time - Nurseries & Gardening Near Me - Sarasota, Florida

We love this Home Depot, best customer service. If we ever have a question about any product someone there will have an answer. They have called other people in different departments to answer a question. Our last visit they didn't carry what we needed but the gentleman in the department we needed not only recommended a place that would carry it but had their phone number so I could call them. Can I talk about the bathrooms? They are the cleanest bathrooms here especially for a home improvement store. They have a great selection of products and the online order pick up is extremely efficient. Good job Home Depot staff!! read more

The Home Depot - Great selection - Nurseries & Gardening Near Me - Sarasota, Florida

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I ordered a mirror online - I asked when I picked it up if everything was complete to hang and the answer was ..yes. I got home and noticed that the box had already been opened and taped back together. When I opened it, the directions were torn and there were no hangers for the mirror. When I called to report what had happened, there was dead silence as to my problem and then I was told, just go get another one on the shelf. The whole idea of ordering online is so that I DON'T have to go get it off of the shelf! Obviously this item had been returned before and no one inspected it before putting it back on the floor. Terrible service on several levels..extremely disappointed. Lowes here I come. read more

Went into Hone Depot today to look for a garbage can and some garage organizers. I've never really been a fan of The Home Depot chain but I'm also not in love with Lowes either. We walked around the Sarasota Home Depot for a half an hour. There no great logic to the layout and there are only some vague signs referencing department, the sky high orange shelves make the place look a little depressing. I know it's part of the franchises brand but this Home Depot looked like a 20 or thirty year old discount hardware superstore in the Bronx. In the half an hour we were in there we saw a lot of bored workers on sitting down, leaning on things, using their phones, chatting amongst themselves. No one asked us if we needed help and no one offered directions even though we were clearly lost. We left with nothing. As I stated previously I don't love Lowes either but at least the place is clean and well organized. The layout of the store is easy to follow and understand. The blue and silver shelves from Lowes are certainly more inviting and look less dated. If you are wondering why this review is three stars... Well it's still a big store with a lot of items and competitive pricing. read more

I bought kitchen cabinets at Home Depot. The person who helped me was Mark Storm, he was very helpful and kind. It was a small kitchen and I I needed to stay within a tight budget. Mark was attentive to detail and measurements, and he never pressured me. It was a great experience. read more

Purchased a dishwasher from B. K. @ Home Depot appliance section last week and it was installed this Saturday. The appliance didn't clean or dry as he promised. Bc the item was Subpar, I came in to return it today. Shocked to be treated in such a condescending manner. Was lectured to and scolded. This person is miserable. Better to buy elsewhere. read more

Probably the worst hd I've been in Came here for a few items on a Thursday evening around 7pm Nobody working in any department I was looking for Starboard I've bought it at the hd in PC before I asked three people here and all said the exact same thing " I HAVE NO IDEA " FINALLY, a guy from painting comes along and says, I have no idea but the guy at the front desk will know I go to the front desk and before I can get Sir out of my mouth the guy says " your just going to have to wait, I'm busy returning all this stuff right now ". Lol, ok, bye I won't be back here read more

This Home Depot has the worst customer service I have ever experienced at any Home Depot location. Christmas time last year the associate yelled at me because we were waiting for 10 minutes outside for an associate to help us with the tree we selected, so I politely called the store and asked if someone can come give us the ticket for the tree. He came outside yelling and waving his arms that we are impatient. I make it a point to never shop here. Have not been back since! Still think about it every time I pass the store! read more