When we called on Friday with a fridge full of spoiled food due to its gradual (unnoticed) warming…read morewhile the freezer worked perfectly, Benson Refrigeration & Appliance techs were pretty sure they knew the problem. Two techs stopped by later that afternoon to check it out and start the required de-icing procedure. We turned off both the fridge and the freezer and let the unit de-ice over the weekend with all three doors open and the inside back wall and fan removed. The techs called and came out Monday am to verify the unit was now cooling properly, put the unit back together, and explain how to limit the recurrence of icing. They completed the job successfully in less than 30 minutes. We happily paid the bill of $60 to the knowledgeable, courteous, and professional young men who represented their company admirably. We would definitely call Benson Refrigeration & Appliance again if we need to and recommend their services without reservation.

Hello, We live in…read moreSt. David/Benson az. for 20+ years and buy always our appliances from this company. They never ever let us down, they always help us when needed and they have a super service. NO worries, NO complains!!

My wife prefers this Home Depot because it's just a four-minute walk from our house. However, I'm…read moreconstantly amazed by the poor customer service. I consistently wish for our neighborhood hardware store. The value isn't worth the experience, and the selection isn't worth the hassle. You'll encounter bad customer service, with everyone blaming someone else for their problems. There are also numerous quality issues. I'm only giving this place two stars because there's a Jamaican guy who works there who is an absolute top-tier guy. If he's there, I'll always look to him. Brian who works in customer service is a bummer. I've interacted with him twice. Top tier butthole.

5/25/2026 I purchased a 5gal KUMQUAT TREE $47.98- got home to plant it and realized I just…read morepurchased a 1gal for just under $50. There was not root ball or root system- all dirt! UNACCEPTABLE

We had a wonderful experience shopping for several kitchen appliances for an upcoming remodel…read more Sales Manager Brett Tinkle helped me place the order and he was extremely patient and helpful throughout the whole process. It took me two visits to ensure the dimensions would work with the cabinets, which required him to cancel out the first order before payment, then input everything again on our second visit. Never once did he did make me feel like we were an in inconvenience. He took his time to double and triple check everything and thoroughly explained their store policies and available warranties. We were initially going to purchase at Home Depot but I'm glad we decided to shop outside of a box store. The personalized attention and knowledge at this store made it worth it for us.

I bought 6 appliances The washer was installed with the hot…read moreand cold mixed up . my son in law figured it out and fixed. The dishwasher was installed without securing the front. When I figured this out I was told I had to pay repair fee. Crazy as they installed it wring. I was told you only get 48 hours to report something wrong. They were not helpful at all and would not wave the repair fee. It was a problem they created. After buying 6 appliances you would think you would get some service. Never again would I buy or recommend them. Next time go to big box store. Probably get better service Marcia

Tucson Appliance Company truly lives up to its reputation as Tucson's Best Appliance Store. From…read morethe moment we walked in, we were impressed by their outstanding customer service, extensive in-stock selection, and fair pricing. A special thank-you to Richard, who helped us navigate the many refrigerator options and find the perfect one for our needs. His knowledge, patience, and guidance made the entire process easy and stress-free. We were equally impressed with the delivery team. X and Quintin were pleasant, professional, and efficient, ensuring that everything was delivered and installed smoothly. What sets Tucson Appliance Company apart is that excellence extends throughout the entire organization--from sales to service to delivery. Every interaction reflected a genuine commitment to customer satisfaction. It has been a pleasure doing business with them, and we are so grateful to have discovered this outstanding local company. We highly recommend Tucson Appliance Company to anyone looking for quality appliances and exceptional service.

It has been MANY years since I had new appliances and frankly, at my age, I was petrified. But Gary…read moreand Alex took care of me like family, helping me along the way. Patient and listened to me, my needs vs my wants, and led me to final decisions. THEN came delivery day with excitement and fear. Well," Uncle Mike" and his partner were everything you would want in someone to take care of you. Everything installed and explained, with the promise to correct or help with anything I needed. Only been 2 days, but so far, exceedingly satisfied. More to come...

Christy's did an amazing job of finding me an appropriate refrigerator at a reasonable price, added…read morean ice maker, delivered & installed the next morning. After wasting time at Home Depot, my dilemma was resolved at Christy's in 30 minutes. Cameron was awesome and customer service excellent - HIGHLY RECOMMEND!

We will NEVER buy another appliance from Christy's! You buy an appliance there but apparently you…read morecan't get them serviced! We have been without a refrigerator now for almost 4 weeks. That is totally unacceptable!!!!

This place is fantastic! It deals with overstock and returned goods from places like Lowe's…read more Everything is at least half price of original retail. Everything is sold as is so inspect everything carefully before purchasing. He is constantly getting in new merchandise so I go there regularly. I find it is a neat place to shop for bargains.

Absolutely gotta love this place. The inventory changes constantly and if you dig, you will…read moredefinitely find some great deals. I bought tile to do a spare bedroom we have. Retail in the store - between $1.99 and $2.99 per sq/ft. Here I got it for $0.99 per sq/ft. Need that whatchamacallit to fix that doo-hicky? - they got it! Been looking for a thing-a-ma-bob that will do the job? - it's there! Toilets to tile - Solar lights to blow up Santa Clause - Bras to bedding - It's in there!

Al's always responds promptly and has consistently taken excellent care of the appliances in my…read morehome. When I thought I needed a new fridge, they came out, repaired it, and saved me from spending thousands on a replacement.

Called Thursday morning and got answering service who said they would have them call me. Actually…read morewhen I called I didn't get and answer but sortly recieved a text. Now it's almost noon on Friday and nothing. Don't waste your time.

The girl that helped us find an electric dryer was super helpful and helped us all the way to the…read moreend of the transaction and was negotiable on the price! Definitely recommend

I will start by saying the gentleman was very nice and helpful. However, the two starts is because…read morethe young lady who was working the register seemed like I was more of a bother to her. She seemed like she did not want to sell me the item until the gentleman who work there said yes, sell it. There is a language barrier. The price for the product was okay. She also seemed to be upset that I was using my debit card. I don't think I will shop there again because of the rude lady.​