Not a positive experience after we ordered a grill to be assembled and delivered (in 2 days, impressive) as a wedding gift. Delivered in a box, in-assembled. Made arrangements to have it picked up and was told it would be a week plus to get an assembled one delivered. Next day the gift receivers decided to assemble themselves so called back to cancel the exchange. Granted, probably a hassle for the store but the original mistake was theirs. The employee was very abrupt and short. Eventually was able to cancel the exchange but never in any of the calls did I receive so much as an "I'm sorry for the inconvenience" from anyone. That is so simple and free I cannot understand why decent customer service is so rare? read more

Ordered a dishwasher through this store with installation. The original installers didn't hook up the drain pipe correctly so it flooded below the dishwasher and down to my basement. I had to wait a week for a new crew to come out who took 2 seconds to tell me the issue and I'd have to get a new dishwasher installed and I'd get a call soon to schedule it. After a couple days without a call, I called the installer who said I was already scheduled for a day I wasn't available so it needed to be rescheduled again for an even later date. I was never given a presumptive time window for the (hopefully) final fix and when I called the store, they were unable to tell me my schedule window read more

Worst store, worst location. I bought a fridge and had a host of problems. They didn't need the water line so I went to return it for $19.06. I had opened a Home Depot card to buy the fridge, but I already paid it off. I kindly asked if I could just get cash back, as it was under $20 and I would never use that card again. They refused. I asked to speak to a manager. The manager refused. I asked to speak to the GM, they wouldn't give me the number. But they said they would give him mine and I would be contacted. I was never contacted. They then took my water line and said they automatically returned it, but refused to give me my money. They basically stole from me. I said I never said that was okay. I just want the $19.06 they stole from me. read more

This is my Go-To HomeDepot. The staff is awesome, friendly and always willing to help.

Went to get wood for some steps and a ramp. Worked with Craig in the wood department, very friendly and helpful. Cut all the wood for us and we were out of there in no time. read more

I went to Home Depot in Walker MI to get 4 OSB boards. I couldn't lift them myself so I asked the cashier for some help. I stood there and waited at least ten minutes while she tried to get a hold of someone that could help me. In the meantime, there are employees everywhere walking around the store. The cashier finally got ahold of someone who could help me and they loaded my boards onto a flat cart that I couldn't steer with out the boards falling off. I'm so very disappointed and will definitely be doing all of my shopping at Menards from now on. read more

Be careful buying paint at this location the people working paint are clueless. They are slow and must be watched so that the paint ordered is correct. The wait is long and not because of customer orders it seemed to me the home depo paint service people like to chit chat and not put the customer first. read more

The Home Depot - Takes 2 people to screw up an order - Nurseries & Gardening Near Me - Walker, Michigan

My washer wasn't properly installed. I had requested that it be installed when I ordered it. The paperwork showed I didn't request this. But the delivery guys agreed to install it. I wish they hadn't. Went to run a load after they left. I go in and see water all over my carpet. I check the hose, and guess what? It was dangling off the back! All the water went straight onto the floor. I had to go out, buy pliers, and do the work myself. Oh, and I couldn't get through to the delivery person to let him know what happened. Got put through to voicemail. How utterly unprofessional. I won't be ordering from Home Depot again, especially since the original delivery time earlier this week got miscommunicated by HD. I wish I could give zero stars. HD really needs to reconsider their delivery service provider. read more

This store is not enforcing state mandated mask requirements. Very few customers wearing masks, not social distancing. Per phone call to manager they are not enforcing mask requirements. read more

Homedepot double charged me on a bill of $1158. So I was charged $2316. Because of this I got charged an overdraft fee! I went to the store to get it fixed and was told it was my bank, not them. I'm pretty fucking sure my bank doesn't change me twice for this. Because of this fuck up I have no money on my account for food, gas, cat food, and I'm going have to cancel my plans I had for Tuesday because my bank account is in a negative balance! Fuck Homedepot and their sucky customer service! read more

I was in store to purchase a Gas Dryer on Thursday afternoon. Had one picked out and ready to purchase. Sales associate didn't seem interested in me as I waited. When done talking to another person, she went into the back room leaving me standing there. I left at that point and went to another store and was politely greeted and purchased a dryer from them. You just lost a Big sale from a customer that wanted to buy. Your door greeters are great, but sales people need training before you loose more sales. This could be a 5 Star Store with a little help!!! read more

This is what happens when we big box ourselves to death. The stockholders have squeezed every nickel out with you and I left with zero customer service. It was even so bad that they stopped giving new employees their own orange vest. They had to use an old one with their name on tape. Meanwhile they squeeze all the venders and they simply add more water to the paint. Total crap, crap people, crap products. Please go out of business. read more

I purchased a refrigerator for delivery. The first one was damaged on delivery. I called and they said they will send me a new one. The second one came and they damaged my house and brought the wrong color refrigerator. After 9 days of complaining, they finally told me that they have a no return or refund policy on appliances. They said the extended warranty I purchased covers 50% off parts. So they want me to buy new doors because they delivered the wrong color. Save yourself the headache and shop at Lowe's instead. read more

I've been to every Home Depot in the state of Michigan and I have to say that store #2720 2727 alpine ave nw walker mi 49544 the lady in receiving was super rude and very disrespectful I suggest that you choose a different Home Depot or even lowes worst Home Depot in the state of Michigan read more

Great! Quick in and out for Super Glue! Located right on the Corner of Alpine and the 131/ 96 interchange!

Thanks Mitch he key master for making my new house keys today. The services for cutting pipe and wood are decent. Quality store.

There is not regular maintenance of the plants. There is evidence of distress in some of the house plants. Associates blew me off about watering. It was troubling. I went to the bathroom to get some water myself. When I came back I think they were carting them off to the dumpster. read more

Was very disappointed with my experience today, was charged original price when there was a sale price on display. They tried to explain away in a couple ways, was told item may be at wrong location, not true and also that "there isn't a scanning law in Michigan, to the best of my knowledge not true. Was given this info by service desk associates as well as so called manager? I plan on calling a manager on Monday.this s a old post incompleted read more

This Home Depot itself is fine, but the contract company Home Depot uses to install flooring, United Home Services, is horrible. We had a flooring installation scheduled for a Thursday morning and had been told for several weeks that we'd receive a phone call the day of the install between 8-10 am (Thursday morning). We based our work schedules around that timeframe, arrived at the house between those hours and NEVER GOT A CALL from the installers! We wasted so much time waiting around and when calling United Home Services to find out where the installers were, all they could tell us is "we can't get a hold of the installers," and they weren't allowed to give out his cell phone #. United Home Services has zero reliability and I wish Home Depot would not partner with them because they are useless. read more