I purchased a couch in December of 2021 for what I thought was $1399. I was not told that they only…read moregive you 101 days to pay it off so my couch has now cost me $3,799. I could have bought a whole living room suite for that price. Beware of American Freight. They are crooks. I don't want to give them any stars but I had to in order to submit this review. I will NEVER buy anything from them again

I needed some mattresses pretty quick and at a descent price. Jarred was a great help. Really…read moreenjoyed my experience.

Wonderful place I've shopped here twice now first for a set of washer and dryer and today for a…read morefridge. Staff is amazing and very friendly the price for my fridge was very affordable and although we could have purchased a more expensive fridge they offered a great warranty on the Forno we picked. Will return for any future needs

I can't imagine a better company than Kincaid. Mark and his staff were knowledgeable, friendly and…read moreanxious to help us get the sofas we were after. 4 weeks from order to delivery in this day and time is unheard of. But the service we received with our special order. And I can't say enough about the delivery staff. They were friendly but kept to the task. They also made sure to remind us of Kincaid's after the sale support if we should need it. You won't go wrong dealing with Mark and the folks at Kincaid

Been in business in Tullahoma I know since the 1960s. Great products, great prices and great…read moreservice. Would highly recommend.

Can't recommend these guys enough…read more They've been in business forever and white every one of they old competitors have been pushed out of business by the big chain stores, they are still serving Tullahoma. I had a bathroom ceiling light/exhaust/heater that quit heating. I took it to them & they showed me the bad part (for free) looked it up from their suppliers & found they couldn't order it, but sent me home with the correct information and told me if I spent a few hours on the internet I could probably find it. More like 2 days, but I found the part ordered it and then decided that I should have them install it, so I didn't end up burning down my house. They put it together and tested it for me, for free! They repair flat screen TVs & all household appliances. They also sell & install. Hometown service & just good guys. They've won me over as a customer.

bought an Electrolux washer and dryer from them. I asked the salesman at time of purchase, can I…read morewash a king comforter in it? He said absolutely. NO, NO YOU CANT. YOU CANT EVEN WASH A FULL LOAD!! Had them less than 3 months! From the minute I got this set I have had nothing but problems. They refuse to hold accountability and fix or replace the problem! They (even corporate) have done nothing to fix the problem. I have had 4 different people sent to my home to "look" at them. They all say something different. Long story short the washer still bangs around and my clothes still leave the dryer full of dog hair! I literally just want them to come get them and refund me! I don't need another non educated person sent to my home! I JUST WANT MY MONEY BACK! I spent too much money to have junk! I will never do business with them again!

Please don't waste your time buying from here. Bad service and very unmotivated and unprofessional…read more Unwilling to help!!! Manager with the hoops in his ears no help at all. Buyers beware if you have any issues after the sale with your purchases!

ZERO STARS!!!!!…read more STAY AWAY FROM LOWE'S! My wife and I are retired seniors and had a horrible experience about two years ago with a refrigerator that didn't work once it was delivered. We called them immediately afterwards and the Lowe's associate told us to "let it set overnight." The next morning is was at room temperature & went to the store to inform them to pick it up & receive a full refund. We were informed that it had be returned within six hours, so we had to 'eat it' despite going over their heads. We put it out in the trash later that month. After 18 months we decided to give them another chance & went to purchase a electric range that plugged into the wall with no installation required. We gave the associate the dimensions, and then he said that we would have to spend an extra fee to have installed & to call them in the event there were any questions (?). Two days later, they arrived with the stove and upon seeing what we had in our home and without unpacking the item, both said "they sold you the wrong item," to which we said "put it back on the truck & take it back." The next day we asked for a refund & Lowe's gave us a 'song & dance' saying that we'll receive a partial refund! (?). I asked the associate at customer service for the phone, and told whoever was on the phone "please refund our money," and we were informed that we would indeed get a full refund. Here is the text of the letter ftom Lowe's/Synchrony Bank: We resolved your dispute claim in the amount of $2319.62 on 01/22/2026. A credit of $2319.62 has been applied to your account. What's next? Please allow 3 business days from the resolution date for the amount to be credited to your account. You can expect a letter with additional details soon. We appreciate your business and hope you continue to enjoy your MyLowe's® Rewards Credit Card. A week later, we received another letter informing us that we were still liable to pay $1,362!!! They can f--k off! We then cut up our Lowe's cards and we were exhausted having to go through especially since my wife and are undergoing radiation & chemotherapy. Save yourself the aggravation and stay away from LOWE'S!! GO TO HOME DEPOT!

If you're flexible on make/model/features, you might just find a bargain at Lowe's outlet. If…read moreyou're looking for something specific then you'll likely be disappointed. Lowe's stocks a bit of a hodgepodge of what you'll find in the store. Definitely appliance heavy, especially refrigerators, but you may also find power tools, buckets and laundry detergent. Be a smart shopper and be prepared to look up every item you may be interested in. Don't think everything is a bargain - one range that I was looking at was the same price as in the store. The appliances have a 3 day warranty. Everything else in the store is final sale. Bring a box opener with you - there are boxes and boxes of items on steel shelving units but what's in those boxes can be a crapshoot - many weren't marked. You're welcome to open the shipping boxes to discover its contents. Again, compare prices and don't forget to look at the reviews. I had picked out a ceiling fan but once I read its reviews, I promptly put it back on the shelf. The Lowe's Outlet is definitely worth visiting. Just remember that not everything you see is actually a bargain.