I called Home Depot to ask a few questions regarding a galley kitchen & cabinetry. I didn't have 1 exact measurement. I was giving her crumbs, guesstimated all & she baked a loaf of bread!! I spoke to an awesome woman who's name is Marie, she could give me calculations on everything that I asked! I was boggled! She is exceptional!! Very impressive. I gave her whacked minimum measures & Marie was able to help me with every single inquiry including phenomenal suggestions. Marie is a find! She's one of the few of very few employees who offers up exceptional critique, how to & what options were available etc etc!! I hope she makes bank! She's worth the big bucks. I call with so little information, she spoke to me for nearly 30 minutes without an iota of hesitation. She knew exactly "what to" in the department of carpentry including stove/refrigerator sizes. Marie is Home Depots best of the best. She's a wicked strong employee. She's likely a manager or in construction if not she is well versed & worth her "weight in gold!!" Marie exceeds.. she's patient, professional, kind, great sense of humor, & she knows exactly what's up without fail. Marie is one amazing lady!! Home Depot needs to recognize a rarity like Marie & give her $$cudo$$. I was in construction many moons ago & wouldn't be able to respond with any type information as she did. Marie is what I call an Exceptional Super Pro! I've been to the best of the best in stores i.e. paints, fabrics, whatever high-end! Marie could go anywhere & work wherever she desires. If any one extremely high-end store is looking for a woman with her skill, background & I believe she has rare photographic memory... I'd be offering her big bucks & snagging her from Home Depot!! She's a rarity, a true gem! Marie's invested at Home Depot, they need to invest in her so as not to lose her. I'll say she can build it & they would come!! She could simply own her own place & make it work!! She can do whatever her heart desires or dreams!! Yes, she's all that!! "photographic memory" the technical term for this rare, visual recall is eidetic memory--hyperthymesia" read more

Great Home Depot, but needs to keep their registers open, not just self-checkout, please.

I had my reservations using HD for my entire kitchen design. Once I spoke with Nancy Haluzak in their kitchen design department that was one fear laid to rest. Her experience, competence and attention to detail saved me from going off the deep end with this kitchen. I had never designed a kitchen, I had no idea how I was going to get what I wanted with my budget and in the space I had to work with. Nancy helped me find my vision, from the design to the cabinets and countertops. I love my new kitchen and miracles do happen because everything went off with all most no hitches, in a pandemic, in 2020!!. The young man David Pepin that measured my kitchen and installed my cabinets was awesome also. He was very organized, professional and able to think outside the box with a few issues that always crop up with an old house. We are still awaiting windows to be installed in the kitchen and the sunroom or I would attach photos, once that is done I will. I am hoping everything goes as well with them as it has so far with the kitchen. I will update with pictures once it is all done. read more

I find customer service is very poor in this Home Depot. This is the third time they have lost my business to Lowe's In fact the sales rep told me to go there as the time to order then receive your washer will be out 20 days. Are you kidding me????? There was only one rep in that department and she was waiting on a gaggle of people. Why would she not call another rep to that area. You have finally lost my business. I will not return. Sincerely, Lori in Raymond, ME read more

BEST Home Depot in the area (maybe even the world). These folks care (shocking, I know). They know about home improvement and the products they carry, and they have gone out of their way to help me with anything... Literally. Most recently I returned to this store after an orbital sander that I had purchased a year prior (a ryobi) started to die. The motor was going and I had barely used the thing. So I went to the returns desk and asked if there was anything they could do. The woman said no, so I went to shop for a new sander. As I walked down the isle, with my old broken sander in hand, an associate named David, asked if he could help me and I explained my issue. David was surprised and said he wanted me to have a good experience, so he would give me a discount on a new sander of my choice! What?!? Customer satisfaction and service at a major chain?? Shocking!!! So I picked out a new Makita sander and he gave me 25$ off. Since (and prior to) this visit I have gone there with questions that have been answered and have received service with a smile. It is my local, go to, hardware store. read more

I travel from Portland to Windham to shop as the staff is so helpful and friendly. We bought our kitchen w the excellent help and suggestions of Nancy, a kitchen designer, and are very pleased! I can't thank the staff enough for their attention and their helpful service. We will definitely be back!! read more

I ordered a custom Jeld-Wen patio door on July 14, 2020. It is now February 5th, 2021 (nearly 8 months later) and I still do not have a working door. A door set was eventually delivered very late and installed, but it was defective. After weeks of communicating with with the manufacturer Jeld-Wen, they admitted the door was defective and committed to replace it. That was 10 weeks ago. I was notified a few days ago that it would be at least another 8 weeks before the replacement would be shipped. If that happens (and that's still a big IF), it will be at least 10 months from the day we paid for the door. Having spoken to many people, sending many emails, placing many phone calls, driving to the store multiple times and standing at the customer service desk for literally hours and have to reexplain the problem each time to a new person, we are still waiting. The local store customer service people do not respond, do not return calls. This has been the worst customer service experience I've ever had...and it's still ongoing. I am now preparing to file a small claims case. Draw your own conclusions. read more

No one at the paint counter while I was there I rang the bell two different times another guy rang it once before I did and no one came over after waiting for awhile I decided to go to Lowe's for faster service which I got at Lowe's not impressed with this store !!!! Don't think I will be shopping at this home depot any more service is horrible!!!!!!!!!! read more

One star because this has nothing to do with the Home Depot employees, they are fine workers. However, when we purchased an appliance we were informEd by the employee that delivery could be a nightmare and they were right. On the first scheduled delivery day the driver called from Oxford looking for our location which was in Windham. After giving him directions he then must have realized how far it was and said the dishwasher was unable to be installed due to missing a tube. When calling to reschedule they read a note saying we didn't answer the door. Second attempt, we explained the hours we were available and they still scheduled it for when we were at work. Third delivery attempt, after waiting at home all morning for the delivery, they never showed up or even called. Again I called customer service the following Monday and they were told from the delivery truck that the dishwasher was damaged. Even if it was damaged, nobody thought to call and notify us so we could move along with our day. After we called to try and resolve after 3 failure, it took two days and 5 transfers to get a refund. We would recommend if you need an appliance/ delivery to shop elsewhere. read more

We like having this Home Depot fairly close to our summer vacation lake home in Naples. Not as nice of a store as the Lowe's store which is right across the main road on Rt 302, but still not a bad store to Have in town!! read more

Nancy in Kitchen cabinets is the best. If you want someone knowledgeable who is patient and willing to work with your budget... She's the best. After using a number of different kitchen people over the years, she's top! read more

Incompetent service. Wanted a new refrigerator for lake cabin. Shopping on the phone, was told to go to the North Windham store because they would have a better delivery schedule for that area. Drove 25 minutes to get there, bought appliance, found out delivery schedule was the same. Warned them it was a camp road, was told no problem - they used panel truck. Took a day off work and went up to camp especially to receive delivery and the driver was in a big truck, refused to drive it down the road. I went back to the store in person, tried to arrange delivery in smaller truck, was told rather rudely "I can't make them use a smaller truck." Cancelled order. Refund never went onto my card. Today I get a call telling me I have to come into the store personally for the refund, even though that is where I was when I canceled the order. Evidently the refund was processed incorrectly. I am done with Home Depot, and you should be, too. read more

A lot of employees standing around talking and laughing, yet when you look for someone to help you have to chase them down. Very poor service at customer service desk, pass the buck big time! Just called to order an item for pick up the guy did not know how to access the computer and had to write the items down and call me back! Unbelievable! He has yet to call me back. read more