I had intended to stay only a couple months, but now I've been here for almost a year...and I can't…read moreimagine a better place to live. The Crest apartments are lovely with great windows, warm gas fireplaces, and perfectly arranged kitchens. The location is superb...within five minutes of the American River Trail and Old Fair Oaks Village. You can hear the summer concerts in the park from my balcony. If you don't want to swim in the river, the Crest has a pool and hot tub. On top of all that, Tammie, Irene, and Ken, the property managers, are incredibly helpful and friendly. Due to selling my house more quickly than expected, I signed up with the Crest within 24 hours of deciding to find an apartment. So I've looked around a little bit since I moved in, just to check my decision. I can't find anything comparable to this great apartment...with respect to price, community, amenities, and location.

This place is the best! Every time I need an apartment they have no vacancies. Understanding so.read more

I have to update my review based on the last two months after moving out. I was told not to worry…read moreabout the last month's rent, that Oaks management company would work with me on the last month rent since we had been there 9 years, paid through COVID, and had to double pay rent our final month. Instead of honoring the agreement, they sent us to collections who refuses to work with us on a payment schedule and is incredibly rude and threatening. The fact that they won't honor our agreement which is in writing, leaves me no choice but to drop my rating. It would have been a one star except the on site landlord is incredibly nice and it wouldn't be fair to her.

I enjoyed my time there. Property was clean, safe and well managed. Nory, the property…read moremanager/community director, is fantastic! She recently reached out to me to help me with a minor issue (when she had no obligation to help me since I was a tenant 6 years ago). Thank you Nory! I highly recommend this apartment for those looking to rent in Sacramento.

Our time at Hidden Creek has and continues to be very awesome. We were fortunate enough to move…read morehere and after the first tour with Patti, we were hooked! From our first moments on the grounds before being tenants, we noticed it was so calm and serene, almost like a vacation getaway, seriously it was beautiful. Patti was kind and awesome to take us on a tour, answer all our many questions (including my 1000 random questions about the place) and she was so personable and still is! When we moved in, there was so much more space! We even got a patio!! You ever want to just lay in the sun and empty your mind for 20 minutes? Yeah it's pretty cool! Any of our maintenance requests were done so fast and efficiently! Maintenance rocks!! The parking may be a bit tight, but a perk is Patti holds a parking spot drawing every month! It's both super convenient and it really makes you smile when you know you win! Patti, both my wife and I know were in good hands with you at the forefront, thank you for welcoming us with such brightness and laughter and vibes, we will continue to say positive things, not just for those reading, but for a great person! Hidden Creek is our home and we could not be more happier! Don't believe me? Check them out, what do you have to lose?

Patti the leasing manager is rude, inconsiderate and nosey. She will try charging for extra stuff…read moreincluding carpet cleaning that "requires" a professional carpet cleaning that wasn't mentioned when signing paperwork. On top of that she lives in the apartment complex and watches your every move with cameras including a dash cam on her car. Parking is limited and so are guest apparently. Gym is mediocre and she will tell you to remove anything that's in your patio. Wish I could give 0 stars in my short time of staying here, dont recommend these apartments to anyone!

I'm a fresh move-in and I needed some work done to my restroom. Junior came by and fixed every…read moreconcern of mine with no hesitation and with extreme courtesy and professionalism. Did everything he could to help me out and was fantastic with his service. The front desk has helped me out with my moving process tremendously after a hiccup with a previous employee and I am happy to be a resident here.

t rent here unless you have no other options. I would never have renewed my lease had I known the…read morenew corporate landlord would be running a very profitable "utility fee" scam. The new owner (C.G. Falls is one of the shell companies identified as owner) bought the property in November and the nightmare started immediately. The last owner was also a corporate one but they were transparent about how much your rent would be each month because it's in the lease (which is a binding contract of course). This owner includes the monthly rent in the lease, but they also include a shady addendum that vaguely states that utility fees above your monthly flat fee would be billed as "excess utilities fees". They originally charged a flat fee as the base utility fee. Mind you, this is just for water, sewer, and trash. Of course, the company immediately increased the fee from $70 per month to $85. From the very beginning of my lease term, the owner charged these fake "excess utilities fees". I was annoyed, but the first month it was only about $20 so I didn't think too much of it. The next month, they charged me $40 above the $85 fee. Then, in March, that extra fee jumped to $80. This was in addition to the monthly flat fee of $85, so the total fee I paid was $165. Then, April, the company stopped collecting the $80 flat fee (without any notice), so I was charged the supposed full amount of usage, which had magically jumped to nearly $200. When I paid the rent today, I found out I was being charged $300 above my monthly rent. This is an illegal monthly rent increase. And keep in mind these extra charges ONLY increase each month and never decrease. Fluctuations in utility charges do not exclusively increase and County utility fees do not increase every month. The company gets away with this scam by using a system called Ratio Utility Billing System (RUBS). This allows the landlord to rob residents blind because it lacks any accounting of the fees and is deliberately opaque, making it impossible for residents to see how the fees are calculated, so the company charges whatever they want every month. It's basically a side hustle for the company. The reality is that you NEVER know what your rent is-just that it will be higher every month. You do not have any time to question these extra fees. And you will never receive an accounting or a copy of the master utility bill to review. I have requested both and been blown off. Instead, the owner uses "ledgers" to show tenants how their total rent was calculated for that month. They just put any amount they want. The ledger just namee each utility item and your supposed usage charge for each. SCAM! These rent increases (since this what the scam really is) are unlawful. Again, think twice about renting here-at least while this company owns the property. You will be stressed every month- especially if you are on a tight budget. Each month I am frustrated and angry. Dealing with this has become hell. Remember that, because of these fees, rent increases every month and you never know how much you're expected to pay, making it impossible to budget. I've lived here 7 years and was happy until now. I was never charged anything more than my monthly flat fee for utilities. Now, I regret renewing my lease. This company needs to be put out of business. No one should be expected to live with the constant stress of not knowing how high your rent will be because of these fake fees. At this rate, it is likely to double and then some in the very near future. If you are thinking about renting at the Falls at Arden, you need to seriously think about how much rent you can afford. If possible, talk to current tenants about these issues and how they are dealing with paying more every month. At some point, it will become unsustainable and you will have to move. The company uses the housing crunch to squeeze tenants for every penny because there isn't enough available housing. Do you really want to deal with this? I know I don't.

Doing business with brookside apartments has been a fantastic experience. The apartments are well…read moremaintained and spacious. The management staff is exceptional. They are easy to deal with. They're professional and friendly. I would recommend living at these apartments.

I've been living in this complex for a few years now and I can truly say I'm happy! The complex…read moremanager Nate is always on top of things. He is very kind, professional, attentive and very responsive when it comes to concerns. Nate and the maintenance worker handle work orders quickly! Anytime I have an issue it's fixed right away! Thank you guys for making things easy and comfortable.

Sutter green is the best apartment complex in Natomas. I lived there several years and upon me…read moreleaving I mentioned to several friends & family to look into moving there anytime someone mentioned to me that they were looking for an Apt. The community was always super clean great amenities very pet friendly if you are a dog lover like myself. The staff was always A1 with their communication and overall friendliness they hosted really great resident events. Krista, Jessy & Sarah (all the other were also I just remembered their names lol) were great and were always super helpful anytime I had a question or concern also they had onsite security at night which I appreciated greatly. If you are looking for an urban very clean and nice place to live this is a great place to look into. -Glenn Thomas

Currently a resident. It's been frustrating not getting assistance with a package I needed in a…read morespecific time. I went in person at the office twice to get help. First time I was told to dispute with Fedex. Second time, I explained that I can tell which mailbox it is based on Fedex's delivery image, so if they can assist with opening it that would be great. Filing a dispute would have taken way too long. I was told they would call me when someone is able to open the mailbox, but no one ever did. I tried to go to the office a couple more times but no one would be there. I even tried calling and left a message but no one got back to me. I understand that it's on Fedex for not coding the package correctly therefore I did not get the correct code to retrieve it, but I feel like it was an easy fix on their side, and they chose to not be helpful. So much for luxury apartment.

Still a current resident, going on 3 years.. Just wanted to…read moreexpress my appreciation of the friendly staff, great neighbors, and true sense of community. This is one of the nicer, quieter apartments in the arden arcade area. I would recommend anyone to check this community out, if they are in need of an apartment. I will likely stay here until I purchase my first home! -Kevin

I wanted to share my experience for anyone considering living here…read more One of the main reasons I chose this apartment complex was because it advertises itself as a gated. Unfortunately, my experience living here has left me feeling anything but secure. My vehicle was stolen directly from the property in broad daylight. The fact that someone was able to steal a vehicle from the premises of my home community raises serious concerns about the effectiveness of the property's security measures. As a resident, it is extremely unsettling to know that crimes like this can occur on the property during the day. I believe management needs to invest in stronger security measures, including active security monitoring and adequate camera coverage in parking areas. Residents should not have to worry about their vehicles or personal safety in a community where they live. After speaking with neighbors, I learned that this was the second vehicle theft to occur within the community. Earlier this year there was a tragic shooting on the property that resulted in the death of a teenager. Incidents like these have made it difficult for me to feel safe living here. Residents are also accustomed to frequently hearing law enforcement helicopters in the area searching for suspects and responding to criminal activity nearby. While that activity is not necessarily connected to the property itself, it contributes to an overall environment that does not feel safe. Prospective tenants should carefully consider these issues when evaluating whether this community is the right fit for them.

Ava who is the manager who lives on site is fantastic. Had a plumbing issue shortly after moving…read morein, called after hours maintenance line to let know what was going on and who should answer? Ava the manager to the rescue. She quickly jumped into action and called appropriate venders to care of situation immediately. On top of that when replacing vanity cabinet she had faucet and vanity handle and towel bars and toilet paper holder updated to match my shower curtain and towels. Not that is real management in my book. This is great apartment complex to be at not to mention quiet and clean too. Thanks Ava!

My primary motivating factors for staying here are price and location. The appliances in the…read moreapartments, among other things, are old and outdated. There's frequent issues with plumbing. Health and fire hazards as well such as mold. Management is hard to get a hold of and they seem bothered when you submit maintenance requests. I've stayed here because it's affordable but if they raise the rent on us in January, I'm going to just cut my losses and file a lawsuit against them with part of the money I have saved to buy a new home next year. These apartments are not worth more than what they're already charging us. I know others in the community who feel the same way I do. They like to micromanage us and find ways to over charge us anyway that they can, but we aren't seeing any of that money being put back into bettering our community. It's very one sided.

I recently spoke with Christina, and I want to recognize the outstanding customer service she…read moreprovided. I lived at this property more than 20 years ago, and it has always been the best in town. Christina answered the phone right away, and when I needed a callback, she returned my call in less than an hour -- same day, no delays. She patiently answered every question I had and even walked me through the new computer systems step‑by‑step. Her professionalism, kindness, and responsiveness truly stood out. She represents your team at the highest level.

My mother and I lived here for at least over four years. The apartment's office was a total mess…read more Sometimes it would be open or not, even if the schedule posted said they were open. I had a hole in my bathroom roof for at least 2 years. I moved out and it still was not even finished. They covered it after years of waiting, but they did not even finish the job. I recently moved because my rent was stolen from the office. They said that their cameras are battery-operated. Why weren't they charged? I had only been contacted by the office while management never contacted me about my stolen money order. No help was received from them. I've had to do all the work by contacting Western Union to refund me the cashed-out money order. I was not able to receive $1,000 back. Still no message from management. If you are to live here, keep every receipt of paid rent, whether it was made online or in person. The money order was left in the office, made out to Corabel Lane, and was cashed out. It's so weird, especially after not hearing from management. I've moved out, and it's been more than a month; I still haven't received my deposit back. They sent my check to my old apartment there, when I was not asked to provide my new address to them. They're so sketchy, just beware moving here.

Great place that saves people from homelessness. Serve the community and uplift people to bigger…read moreand better things.

This place is for low income families. Or those who have recovery needs. I have a friend that stays…read morehere and when I visit her I see so much drama going on. The staff argues with the tenants in broad daylight in open view for all to see. Some of the tenants...most of them are shady looking and argue with eachother loudly for all to hear. The children are not supervised at all. But...the apartment complex itself is really really nice. They are newly built and spacious with patios. They have a nice community room and there is a huge park and California Family Fitness directly across the street.