Every aspect has been delightful. I'm out of state in S.Pines NC but shopped around in SC. NC…read morestore quote was $8k higher and without delivery quoted. Fully loaded 16EX Trainer w/roll away cover purchased. It took me some time to set my foundation. They were patient and delivered when I was ready. Note, its a CN product with China hardware. It would be nice if the Canadians made it in the USA. I did elect to purchase an off market heat pump to regulate the temperature for 365 use. While not connected to the 485 bus and control panel, its a blue tooth controlled model via a phone app and is 10db quieter. Impressive. You would be hard pressed to find a better price, product, or customer service. They never tried to sell me anything or suggest anything. Not pushy. Very knowledgeable about the products inner workings and setup. I did use the factory customer support line once to learn how to operate the message jets as one was beyond hand tight... with a single phone call. Delighted here. Health is my No.1 value. While I may never have a place on the water, I just might not need to anymore.

Purchased top notch Covana cover from Aqua Paradise 8 months ago. Covana now inoperable sitting on…read moretub since May 21 it's now June 11 with no help from Jim. Owner Jim stated today it will be July before he can look at it for warranty work. If Aqua Paradise has this much warranty work I would surely look to purchase elsewhere. I am second guessing my purchase. You really spun that answer, to bad its not truthful. Your tech came 5 days later, check your records. You did say you weren't coming unless Covana paid you. I contacted Covana to get warranty claim rolling. You never reached out to me unless Covana contacted you first. When I talked to Covana on 5/28 they said you already knew it was being warrantied. You couldn't take an hour out of your day to look at it and say you would try to fix it.

I'm so happy with my new pool from Pools of Pawleys. Rick did everything he promised and we…read morecouldn't be happier with the attention he paid to us. We recommend them for any new pool!! Thanks Rick!

Rick and team are just old school professionals. Can't be anymore satisfied with the work and…read morecommunication. This is the company you want to put in your pool. It's an investment you don't want the wrong company doing. 15 days from start to swimming.

Just got my spa delivered today. The setup was so fast and the guys were nice too. My electrician…read morewas here to connect everything, and it looks nice! Hannah was awesome from the start with my many questions. Glen was too. I bought my spa on Black Friday sale from IG. They made me videos of two I was considering. I asked lots of questions and Hannah was so helpful. I'll be in it tomorrow as it heats up tonight. Thanks again.

Kendall was very welcoming and we had stopped by a few times with different questions and she was…read morealways helpful and awesome!!! We are enjoying our hot tub so much!!!

We compared numerous pool companies when it was time to install our fiberglass pool. We compared…read morecosts, lead times and available pool designs. We also met with others who had used pool plus to install their pools. The installation was more difficult than anticipated because of a very high water table on our property. Pools Plus took the extra effort to overcome that issue. We have enjoyed our pool over the last 3 years and routinely receive compliments. Recently, one section of the concrete coping developed a large crack and some of the wall tiles below the crack fell off and needed to be replaced. Pools Plus evaluated the problem and fixed the issues over the next 3 weeks. The best part is that they took responsibility for the issue and charged nothing for the repair. Hard to find that kind of service today.

There is no way no way in hell ,that anyone in their right state of mind ,would be given a…read morefive-starS to these people ,after dealing with them .they have to be fake just have to . These people had just laid Sanjuan Pool in my backyard two months ago ,now there is a hole in the pool. called The office Spoke toTara ,Her response ,and I quote "we are so busy we don't have time We are so backed up I don't know when I can send someone Over maybe this week maybe next" .well I'm done with this people . i called The San Juan manufacturer and the regional sales rep. And I told them about all the abuse ,poor quality And the Thuggish attitude. If you have a San Juan pool too ,you don't have to deal with this people any more ,call the manufacturer directly the corporate number is (800) 535-7946 And the regional sales rep name is Bob Fergione his #. (704) 363-0500 But for some crazy reason you still decided to go with pools plus ,here is what ya need to know . 1- You cant be a timid or shy person ,They would do whatever they want. 2-If ya have other obligations ,ya'd need to put it aside and dedicate ur full attention to this project ,by watching everything they do in ur house . 3-Ya need to make sure all ur communication , goes directly with Owner since day one , not salesperson not the office ppl not anyone.Get his cell's # and don't lose it. The office people are freaking thugs they'd argue ,scream at you and hang up on you... 4- When ya sign the contract ,do not agree to arbitration only, ya can not forfeit ur right to sue ,cant stress this enough,They'd Freaking damage your house Call their bluff and walk away . If they do quality work ,then they'd have nothing to worry about . 5- Make sure they'd rent a porter potty and pads for ur lawn ,ya have to include these 2 items in the contract. because they will destroy your lawn and they will use your backyard as a bathroom 6-Make sure ya get a a written timeline for the entire project,detailing and dating every stage of the install,OtherwiseYour project could take months 7-Mark all sprinklers, and run them right before they start ,and right after the finish,make them aware of that Also. If you don't ,they'll just run your sprinkles over And won't even tell you about it ,they'd just Bury it. 8-I think everyone who's laying a pool should do this,regardless of what company ya may hire,since this is an expensive project and non of us know about pools,protect ur investment ,by hiring a second pool company to double check the work quality .this may cost ya few hundreds but it's well worth it. 9- make sure that ya know your pool's manufacturer contact info, The same goes for Better Business Bureau,and don't hesitate to call them if ya suspect poor quality work. 10-carefully read all reviews and listen to ur instinct and heart .and remember ya get what ya paid for. 11 .Make sure your sales person it's not Kimberly ,she knows nothing about pools. We need to stop these gangsters from Abusing and scamming other citizens ,even run them out of business,If possible . Oh and Mr. owner if you reply to this I'd come right back at ya With another reply ,and this time I'd detail everything that have happened.

Fantastic customer service!…read more Lux install my pool 2yrs ago and did a great job. As a 1st time pool owner I've had some problems, mostly operator error. The team from Lux, from receptionist (Janet) to owner (Billy), they have been quick and professional in addressing the issue. No judging just addressing the issue. I was having a concern insuring that the filter "freeze protection" was com ing on. Rich came out and found the system was operating correctly. He then checked the hardware and found there was a sensor that could be better positioned. instead of putting in a work order to have it moved he went and got a replacement part and had everything resolved within an hour.

Thank you, Ashley, for the information and great advice! I needed info on a filter and pump and she…read moreprovided everything I needed to complete the task and get my pool running!

Had a quote to have the saltwater generator replaced; this is outsourced from the store…read more Contractor, aside from being rude, tells me I have to pay in advance of the work being done.

Very experienced staff with great customer service. Owners are hands on and there to assist you…read morewith every option you are looking for.

I left a review some time agin when I first brought my spa and the owner was great with response…read more The spa is is less than 4 years old with a warranty of five years. I've tried call Nick and received no call back. I had to actually go into the store and see him face to face with issues concerning the warranty. It seem that Nick is great as a sells person, but after the sell issues he doesn't reply with warranty issues. I'm feel that when you need the company the most. If your looking a spa with no warranty Nick is your guy. But, anything afterwards your on your own.

Amazing experience! We made an appointment with them to go in and weigh our options after looking…read moreat a few other places around Wilmington. Nick was super informative and talked us through the different levels of spas to see where our minds were at on the kind of spa and options we were looking for as to not waste our time and/or try to upsell us on something we really didn't need. After this process, he took us back and showed us what he envisioned to be a good fit for us. It was a perfect fit and we decided to go with Spa Warehouse on the spot. We paid the deposit for our new spa and Nick told us to give him 2-3 weeks and he would have it in and ready for delivery. He called me a week later and had it delivered the next day. Nick also does a training class for new spa owners that was really helpful and informative. If you are looking to purchase a spa, you should really make an appointment and go sit down with Nick before making a decision. Trust me, you won't regret it

Would highly recommend Leisure Depot, I called them to ask for a recommendation to fix our leaking…read morehot tub. They informed us we were still under warranty and sent Jake out to us. He immediately found the issue and fixed it. Jake was very knowledgeable and courteous.

KT makes my water sparkle! She is knowledgeable and easy to talk to about issues with my pool. I…read morehave always been satisfied with the results of what she tells me to do.