We compared numerous pool companies when it was time to install our fiberglass pool. We compared…read morecosts, lead times and available pool designs. We also met with others who had used pool plus to install their pools. The installation was more difficult than anticipated because of a very high water table on our property. Pools Plus took the extra effort to overcome that issue. We have enjoyed our pool over the last 3 years and routinely receive compliments. Recently, one section of the concrete coping developed a large crack and some of the wall tiles below the crack fell off and needed to be replaced. Pools Plus evaluated the problem and fixed the issues over the next 3 weeks. The best part is that they took responsibility for the issue and charged nothing for the repair. Hard to find that kind of service today.

There is no way no way in hell ,that anyone in their right state of mind ,would be given a…read morefive-starS to these people ,after dealing with them .they have to be fake just have to . These people had just laid Sanjuan Pool in my backyard two months ago ,now there is a hole in the pool. called The office Spoke toTara ,Her response ,and I quote "we are so busy we don't have time We are so backed up I don't know when I can send someone Over maybe this week maybe next" .well I'm done with this people . i called The San Juan manufacturer and the regional sales rep. And I told them about all the abuse ,poor quality And the Thuggish attitude. If you have a San Juan pool too ,you don't have to deal with this people any more ,call the manufacturer directly the corporate number is (800) 535-7946 And the regional sales rep name is Bob Fergione his #. (704) 363-0500 But for some crazy reason you still decided to go with pools plus ,here is what ya need to know . 1- You cant be a timid or shy person ,They would do whatever they want. 2-If ya have other obligations ,ya'd need to put it aside and dedicate ur full attention to this project ,by watching everything they do in ur house . 3-Ya need to make sure all ur communication , goes directly with Owner since day one , not salesperson not the office ppl not anyone.Get his cell's # and don't lose it. The office people are freaking thugs they'd argue ,scream at you and hang up on you... 4- When ya sign the contract ,do not agree to arbitration only, ya can not forfeit ur right to sue ,cant stress this enough,They'd Freaking damage your house Call their bluff and walk away . If they do quality work ,then they'd have nothing to worry about . 5- Make sure they'd rent a porter potty and pads for ur lawn ,ya have to include these 2 items in the contract. because they will destroy your lawn and they will use your backyard as a bathroom 6-Make sure ya get a a written timeline for the entire project,detailing and dating every stage of the install,OtherwiseYour project could take months 7-Mark all sprinklers, and run them right before they start ,and right after the finish,make them aware of that Also. If you don't ,they'll just run your sprinkles over And won't even tell you about it ,they'd just Bury it. 8-I think everyone who's laying a pool should do this,regardless of what company ya may hire,since this is an expensive project and non of us know about pools,protect ur investment ,by hiring a second pool company to double check the work quality .this may cost ya few hundreds but it's well worth it. 9- make sure that ya know your pool's manufacturer contact info, The same goes for Better Business Bureau,and don't hesitate to call them if ya suspect poor quality work. 10-carefully read all reviews and listen to ur instinct and heart .and remember ya get what ya paid for. 11 .Make sure your sales person it's not Kimberly ,she knows nothing about pools. We need to stop these gangsters from Abusing and scamming other citizens ,even run them out of business,If possible . Oh and Mr. owner if you reply to this I'd come right back at ya With another reply ,and this time I'd detail everything that have happened.

From start to finish, simple streamlined process. No worries about sub-contractor no shows, Pools…read moreand Palms does all the work themselves. Very professional team.

The team at Pools & Palms was very helpful from our first meeting with Melissa to Larry's visits to…read morehelp us pick out the layout for our pool and Pool training after the installation was completed. When it was time to do the installation, Angie called to set our appointments and give us reminders to make sure that we were ready. They were on time and worked quickly and neatly. Everyone on their staff was very friendly and courteous. They left our property in very good shape and were very respectful with our property and did minimal damage considering the amount of digging and work that went on. After the pool installation, Michael's team came in to do the concrete. They were very professional and did a great job!

Drew came out today. great guy very knowledgeable. He did a great job. I love this companyread more

BEWARE!!! BEWARE!!! DO NOT PURCHASE ANYTHING FROM THIS…read moreCOMPANY! We attempted to purchase a swim spa from Elko. They took our money and the day before delivery they called to say they ordered the wrong spa. I was in touch with the Sales Representative and the General Manager, Joanne; neither were able to satisfy the order. I called the owner only to be told the General Manager was handling the problem. Therefore if the owner and manager cannot help us I requested a refund and was told there were no refunds. Seriously be careful as this company does not stand behind their mistakes. I now will have to hire an attorney to get thousands of dollars back.

Just got my spa delivered today. The setup was so fast and the guys were nice too. My electrician…read morewas here to connect everything, and it looks nice! Hannah was awesome from the start with my many questions. Glen was too. I bought my spa on Black Friday sale from IG. They made me videos of two I was considering. I asked lots of questions and Hannah was so helpful. I'll be in it tomorrow as it heats up tonight. Thanks again.

Kendall was very welcoming and we had stopped by a few times with different questions and she was…read morealways helpful and awesome!!! We are enjoying our hot tub so much!!!

Called to get my green pool fixed up for the season on monday, they sent a pool tech the next day…read moreand had my pool crystal clear in a few hours!

From the owner: We have over 15 years experience in designing and maintenance on swimming pools and hot tubs. When…read morewe help you envision your new backyard we don't stop at pools. We work with our subcontractors, so we customize all your outdoor living area with hardscape, fire pits, and anything else you can envision to make your backyard a true oasis. Contact our team today!

Fantastic customer service!…read more Lux install my pool 2yrs ago and did a great job. As a 1st time pool owner I've had some problems, mostly operator error. The team from Lux, from receptionist (Janet) to owner (Billy), they have been quick and professional in addressing the issue. No judging just addressing the issue. I was having a concern insuring that the filter "freeze protection" was com ing on. Rich came out and found the system was operating correctly. He then checked the hardware and found there was a sensor that could be better positioned. instead of putting in a work order to have it moved he went and got a replacement part and had everything resolved within an hour.

Thank you, Ashley, for the information and great advice! I needed info on a filter and pump and she…read moreprovided everything I needed to complete the task and get my pool running!

Anthony and his team did an amazing job on my pool and spa resurfacing. They fixed cracks in the…read morepool while they were resurfacing as well. They are kind and professional. They always showed up on time and were communicative and efficient throughout the process. They even took videos and pictures for me upon request when I couldn't make it out there. I would not hesitate to recommend them to anyone. Great service and great people.

Anthony and his crew redid our spa tile and replastered our salt water pool. Guys got done quick…read moreand it looks gorgeous. He's got a good crew. Highly recommend.

I requested service from Carolina Pools who has has managed to gain control over my pool's…read morechemistry and cleaning schedule. Dan personally takes notes over each of his jobs and goes above and beyond what it take to satisfy the customer. He and his team have replaced my pool panel, troubleshooted the heater, continued to fill propane for the heater, and keep me advised each step-of-the-way. I am impressed with the areas Dan finds which need attention to have to pool up and running for tenants! Amazing Service! Any pool questions? Tired of dealing w/ you old pool company? Give Dan and Carolina Pools a try it's a great value and you have their commitment. Eric

Beware - Daniel seems to be growing his new business too quickly to be able to give high quality…read moreservice to his customers. When our pool had an issue, he left us high and dry without notice, exacerbating the problem. Would not recommend!