Amazing customer service! They untangled and cleaned my necklace free of charge. Wishing them the best.

My mom was in a car accident and her wedding ring broke. They fixed it for $32. She is happy! Only took a week. Seems to be a popular place too. read more

The Jewelers Bench is by far the most amazing place to work with when wanting to purchase a piece of jewelry. The people there work to ensure that whatever the reason, whatever the motivation, whatever the budget they can find a way to make those special moments in life perfect. I have been shopping there for almost 30 years and can say they have always treated me the same regardless of my budget when I was a grocery store clerk to now leading a strategic business at the biggest technology company in the world. They are quite simply the best! read more

Unique inventory and friendly people. Independently owned small businesses. Repairs are done right

I got my wedding band repaired at The Jewelers Bench. The shank had snapped and they added some solder and smoothed it out and polished it (and my engagement ring as well) so well that you cannot see the repair. The two rings match in shine and color again. Then they deep cleaned it and made sure all the prongs and settings were tight (two different jewelers checked it for quality) before giving it back to me. Extremely affordable service and my ring is like new. I couldn't be happier with their service! read more

We had a great experience getting an engagement ring custom made through the Jewelers Bench. Angelica was extremely helpful and communicative throughout the process. We were able to adjust the design to get exactly what we wanted. We never felt like we were being pressured, which is something we experienced at several other jewelry stores. Also, they have a great discount for employees at the Hershey Med Center! Highly recommend. read more

The Jewelers Bench - Custom engagement ring - Jewelry Near Me - Hershey, Pennsylvania

Ever since I've know the folks at TJB, Inc., I've been impressed with their unique items, straightforward approach to design/sales and the knowledge of the owner and staff. I actually can't shop at any other jeweler! I know that I'm getting heirloom quality pieces from this shop and mass produced items from any of the chains. They don't do huge mark-ups and then gimmicky sales, so I know I'm getting a great deal for the quality as well. They also do repairs, but I've never needed anything from their shop repaired... only the cheaper items others have gotten me from other stores. And although I feel bad asking their jewelers to repair my jewelry from other stores, they are happy to help and do an amazing job every time! I also feel educated each time I go in there, they have a microscope in the showroom so I can look at stones/diamonds and they've taught me how to ID my own stones as well! They can make anything, even if it's just from a description or sketch. Sometimes I go just to see what they've brought in from around the world. They have the coolest rare stones/jewelry in their cases. Alexandrites, Colored Diamonds, South Sea Pearls, Jewelry made from ancient Chinese gambling chips!! They also sell sculptures and minerals if you're into collecting. Pros: Love the unique items and great quality. Responsive, nice and educated staff. Cons: Parking is limited, but you can also park in the alley behind. read more

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Recently, I took a chain in to TJB to have it shortened. The clerk -a young woman- told me that it was rather thin but should be OK for the pendant I planned to put on it. The first time I wore it, the chain broke. I called and was told to bring it in which I did. I encountered the owner who told me that it was not his problem since it was not a good chain, and proceeded to rip it into four pieces to illustrate that point. He then told me to return it to the store where I bought it for a refund, after he had ripped it. I said that they would not take it back after he damaged it. He said it was not his problem, and put all four pieces in a little plastic bag and handed it to me. I was appalled and proceeded to the door stating that I would never return to TJB. He retorted that nothing would please him more!!!! How's that for customer service?? read more

OK, this was not a great experience. Nothing catastrophic, but not great. I wanted to have a watch engraved, so I brought it in and they said, "Gee, I'm not sure if we can do that, we'll get back to you." So I left the watch and waited...and waited..and then four days latter I called and said, 'what the blood?' They said they were having a hard time getting a hold of their engraver. OK, fair enough. They promised they would be in touch on Monday. Wednesday rolls around and they call back and tell me that they CAN do it, but that the text might be crooked. And that there was a $35 service charge and it was $1.50/character. Expensive for a $50 watch, but I decided to push ahead. So I give them the green light, and they say it will be ready in 2-3 days and they'll call. Three days later they call and say, "We're running into another problem. The text we said we could engrave wont all fit on one line. So there's going to be another service charge, but don't worry we'll split it with you, so your portion will only be $20." So that's $35 for the first service charge, $20 for the second service charge and $43 for the engraving itself, for a grand total of $98. Here's what I wanted to engrave that was going to cost $100: "Us. Friends. Always. 6/4/11." So needless to say I declined and said I would come and pick up my watch. Two weeks later, I took it to Things Remembered where I got three things engraved for $40 total. read more

My fiance and I took our wedding bands and engagement rings there to get re-sized. They are incredibly nice and helpful, answering every question we had, PLUS educating us above and beyond our questions. They are really knowledgeable about their products and about the services they offer. The results from the re-sized rings are incredible. They do really fast, quality work (at reasonable prices). We will definitely be purchasing more jewelry from them in the future, as well as cleanings for our jewelry. Without a doubt in our minds, we absolutely recommend this jeweler!!!! read more

I was really, really hesitant about going into this place at first. After seeing billboards and other advertising touting what appeared to be a professional jeweler, driving up and finding it in the basement of someone's house (and a TINY house to boot) did NOT inspire confidence. Parking was difficult, and I really thought some sort of ridiculous con was in the works. The first few moments inside the door didn't inspire much confidence either. HOWEVER, it rapidly became very apparent that this was a very unique shop. The quality of the workmanship appeared to be very high indeed, but the charm and creativity, as well as the use of some uncommon materials rapidly won me over. I have a long-standing love of jewels, gems and minerals, and I felt in the presence of kindred spirits. Steve (who I initially pegged as a grumpy, cold fish) was very helpful, but beyond that he was truly personable, quietly and happily talking about each piece in relation to his experience, family members, and acquaintances. The designs ran from very chic and contemporary through whimsical items, with mineral specimens and carved gems in the cases as well. Despite the commonplace location and setting, I found NOTHING commonplace inside. Jelly opal - who works with jelly opal?!?! And coral-turned-turtle is just too cute. I finally told my wife that she had best get me out of there before I took us into bankruptcy (which was not the strongest financial strategy, I must admit). On the way to the car, the rock-hound in me had to laugh - the very walkway is lined with cast-off bits of minerals from heaven only knows where! It's over an hour away from home, but I will DEFINITELY be back! read more

This is the BEST place to get jewelry repaired. They take the time to explain what is involved in the repair and why some things with the piece is the way it is. My wife and I took her ring there because the diamond had become loose. I was impressed how they took the time to explain how the cut of the diamond and the setting it was in was the reason it became loose. After they were done with the repair it looked like a brand new ring too! The cost of the repair was excellent, as other area jewelers wanted to charge twice or more for such a simple repair! I highly recommend the folks here, especially for your repair needs. read more

A wonderful experience. They took the time to answer my questions. Knowledgeable and professional. I dropped off 4 rings to be resized and they were ready for pick up very next day! Parking was tricky but doable. The showcases were absolutely mesmerizing. I will certainly be back and refer others without hesitation. read more

I was a first time customer and am defininitely looking foreword to working with them again in the future. The staff was very useful in helping to materialize the thoughts and ideas I had to make up a piece for my wife and I's first anniversary. They took the time to answer my questions, further educate me in the diamond grading system and even showed and explained to me the different characteristics of the stone I used. The materials were ordered and the piece was finished well before the expected date and even during the busy holiday season! If you are looking for a reasonably priced small business custom jeweler, this is the place to go! read more

This place is awesome. Friendly, professional, very knowledgable. I am new to the Hershey area and very skeptical about having my very expensive wedding set touched by anyone. But, I had a repair that needed immediate attention. I'm so glad I trusted my rings with them. I got an updated appraisal as well. Everything was perfect and came in about 20% below estimate. I have other work that needs to be done and I WILL use them again and highly recommend. Very trustworthy. My new personal jeweler. read more

I have been a customer of TJB for many years and although I don't own a lot of quality jewelry, the pieces that I do own, have all come from TJB. Skip and Kim have always taken the time to educate me and satisfy me. My 92 yr old Mother had swollen arthritic fingers and her wedding band and engagement ring had to be cut off. She was devastated! Skip and Kim helped to design a necklace made from her wedding rings! Kim found me a 24" chain from their Estate Jewelry selection that Mother could easily slide on and off, over her head. She loves the new design and proudly wears it, getting compliments from friends and strangers alike!! My boyfriend purchased me an Anniversary Ring from TJB two years ago that shines unlike any other piece I've ever owned! I am thrilled with every piece that I've ever purchased from The Jewelers Bench and highly recommend you have your own experience with them!! read more

Criminals and liars. My fiancé and I went here to get wedding bands and brought with us an older ring of mine to possibly use the diamonds or material towards new rings. They took the ring and told us they will call with an estimate of what we said we wanted which I thought was odd to begin with. Not sure why they couldn't tell me the price of the ring I picked since it just needed to be ordered.. we discussed my fiancé's band was going to be made out of the metal of my old ring but NEVER CONFIRMED THIS. they called with an OUTRAGEOUS estimate for the rings and my fiancé told them we would have to discuss it. About a week later we get a call saying they casted the ring and needed a deposit!!! They melted my old ring without us paying them anything or giving them the go ahead to start. Now they won't give us OUR PROPERTY back (diamonds that were in the ring) and expect us to pay for the labor? We never told them to do anything!!!! Absolutely ridiculous. They are in the business of scamming people so BEWARE. We lost an old ring of mine for no reason. Thinking of taking legal action about this honestly. read more

My family & I have been working with the owner of TJB since high school. I'm in my mid forties now. He has personally designed some amazing pieces for us. A few times he took some valuable, sentimental pieces and helped us repurpose them into unique rings or pendants. He's awesome and reasonably priced for his level of expertise and craftsmanship. I'm going back to him again this month to create a very special ring for me. Can't wait to see what he will do!!! I love all his work. read more

Recently, Jeweler's Bench remade my wedding rings into a gorgeous pendant. I am so pleased with the design and workmanship. I am certain it will be an heirloom ! read more