This review is specifically regarding Mike Gustafson. In short, he talked us into a refinance, then…read morelied to us about the rate he could get us. When (coincidentally) I got a better rate through his boss, he accused my husband of going over his head. We still have him our business and he hasn't said a word to us since, like a whiney little cry baby. This guy doesn't know shit about business or friendship for that matter. I get the feeling that he relies on guilting his friends into refinances to keep him afloat. Probablt explains why he doesn't have a separate business Facebook page and uses his personal Facebook page to pawn off his sub-par mortgage services to his poor friends.

Brian Shatto was the consummate pro. While EVERYONE in the home buying process failed me at some…read morepoint Brian was spot on with his information, responses and ultimately his performance. The rate was locked at the right time and the docs were ready well in advance of closing, not drama here. Can't say enough really. Thank you Brian. Ed L. Midlothian, Texas

Mark and the team at Prime were fantastic throughout the homebuying process. My 2nd deal was a…read morecomplicated and long short sale and Mark was highly effective throughout the entire process. Easily reached, direct and clear communication, timely, accurate, and informative are all apt descriptions of my experience. Mark was able to take very aggressive timelines imposed by the sellers lenders and guide us to a fully funded closing in less than 30 days! Very impressed with the service and successful closure. Thanks Mark and Team!

Mark is truly the best of the best. He will shoot you straight and make sure you are fully informed…read morewhen you are making the largest (and most stressful) purchase of your life. If you are looking for a true advisor through the entire home buying process, Mark is your guy. He has tons of experience and an excellent team. I've called on hundreds of loan originators throughout my career in mortgage and no one compares to Mark Raskin. He is a wonderful human being who truly cares about his clients and does everything he can to get you the very best deal. I have worked in the mortgage industry for 15 years and have seen every type of loan originator there is. Mark sets himself apart with his service, experience, and expertise. I can count on one hand the loan originators I would recommend to my family and friends and Mark is number 1. If you are thinking about buying a home, call Mark. He will be helpful, he will be kind, and he will advise you every step of the way.

Look out for Steve McBride, he is a broker there. He is a liar. Thinks he can bully you to make the…read moredeal he wants. Only cares whats in it for him. I recommend stay far away and find a different mortgage broker!!

Horrible customer service. The branch manager Jeff Hart is nothing more than a car salesman . He…read morecan lie to you and you think he is telling the truth. Does not address concerns of the clients. I will never do business this company again. His branch gives the rest of the company a bad name. You are better off using Wells Fargo or Bank of America then this company

Pretty awful mortgage company. As a realtor, I expect proper communication as it's often the most…read morevital element in all parts of a transaction. Joel Gonzalez was the officer at Efinity and he reached out to me ONCE during the entire transaction. Actually twice, with the first time being to send me marketing crap that I never subscribed to. I had to reach out when issues were abound and then after that, crickets. Completely unacceptable. When you have so many options to use as a lender, i highly recommend to choose anyone but Efinity.

I am currently experiencing the same lack of service, very similar to another reviewer. I've never…read moreseen a lender as the cause for a deal to fall apart but Tory spends more time on excuses than working on my transaction. We had ~45 day escrow and we've not only missed our closing date but he can't provide any realistic guidance on when he might wrap up his part of the deal and allow us a new closing date. Total lack of urgency and consideration for other people's lives. Allow your office to help if you're having issues. Don't make that your clients problem! Never again with Efinity Mortgage. Don't spend your time, money, or frustration here.

I found these amazing folks after looking at the reviews on here of many other lenders. It appeared…read morethat some of the most advertised companies on TV had the worst reviews and horror stories. I quickly realized that Brent's 5 star review history is a real rarity in this type of business. Brent's team worked hard to make us feel like we were buying the most expensive house on the planet. Anytime we had a question no matter how big or small we got an almost immediate response. They gave us all our options in financing our new home and took the time to explain to us the pros/cons of each of them. I have zero hesitation in recommending them to anyone looking to purchase a new property. When the time comes (many, many years from now) that we are looking to purchase another home we will definitely give Brent a call.

Justin Smith helped make our home buying process very easy and efficient. I shopped around a lot…read morewith a variety of lenders and none of them came remotely close to the client service that Justin provided. While other lenders were reactive, Justin was proactive, always available, could always explain things clearly and timely, and provided very competitive rates. Our closing process was smooth and easy. Definitely recommend to anyone looking for a great lender.

I cannot say enough great things about our experience with Elizabeth. She has gone above and beyond…read morefor us in this home buying process. My wife and I were found in a very unfortunate situation and she has helped us overcome it every step of the way. Highly recommend and I will be referring her to friends and family for many years to come. You wont regret using her!

Elisabeth did an amazing job helping us with our first home purchase! She was always available and…read morethoroughly answered all of the questions. She was an amazing wealth of knowledge and put in the effort genuinely to make us feel great about buying a home with her.