Conveniently located just off 95, we give this hotel C+. Room was clean, bed comfortable. We were…read moreable to bring our dog. Loud noises ftom heavy footsteps and bathroom on floor above - sounded very loud. Paper-thin walks. I actually clearly heard someone urinating in bathroom above.

Fam and I were driving down the NE Corridor, a 1100+ mile trek. Near Savannah we were tired and for…read moresafety's sake debated stopping overnight. I used Hotels.com and being a loyal Marriott member, selected Fairfield by Marriott and made a reservation. Literally (and I mean literally) a minute later I realized that because it was after 1am the reservation was made for *that* evening (ie more than 12 hours later) not for a quick 5-6 hour stopover. I tried to change the reservation but it cancelled instead despite already charging me the full $190. Even worse, when we walked into the hotel to try and fix the situation on the spot, we were told the hotel was completely sold out. I contacted Hotels.com, they were fantastic and responsive but let me know getting a refund would could only be approved directly by the manager of the property. They reached out on my behalf and apparently this property owner couldn't have cared less and refused to refund even a portion of the amount. A costly 2-minute mistake on my part and easy money for no effort on the part of the property owner here. We were so aggravated that we decided to go ahead and drive through. I doubt the owner will ever see this review or if they do, will likely not care, but greediness and a lack of empathy has a way of circling back. There are a lot of other hotels in the area - choose another one rather than this one.

We had a great stay at the Drury in Pooler, GA. The hotel was clean, and the staff were excellent,…read morefriendly, helpful, and welcoming throughout our visit. A big bonus was the morning breakfast and evening happy hour with complimentary drinks, including a free cocktail, which was a really nice touch after a day out. Our room was clean, spacious, and comfortable. The walk-in shower was large and well designed, and the beds were very comfortable, making it easy to relax and sleep well. The gym was also perfect for what we needed, just enough equipment to get a solid workout in each day. The location was convenient, close enough to downtown Savannah while still being quiet and easy to access. Overall, we highly recommend staying here, and it's a great option for anyone traveling with dogs since they are pet friendly.

5 stars for Drury Plaza Hotel Savannah Pooler. From the moment we walked in, the staff made us feel…read morewelcome. Everyone was friendly, helpful, and genuinely seemed to care about making our stay a good one. That kind of service really stands out and sets the tone right away. The room was clean, comfortable, and perfect for relaxing after a long day. Everything felt well kept and easy, which made the whole stay stress free. The breakfast was a big highlight. Plenty of options, everything tasted fresh, and it was a great way to start the day without having to go anywhere else. It is always a bonus when a hotel actually does breakfast right, and this one definitely delivered. Overall this was a great stay with friendly people, a clean environment, and a really solid breakfast. I would absolutely stay here again.

We were greeted when we arrived and every time we passed through the entrance…read more Parking offered spaces for those pulling a trailer. The room was a nice size and clean. Soaps, shampoo/conditioner, body wash, and a hair dryer was provided. The shower...WONDERFUL. Complimentary breakfast was fine for the circumstances. The gym had nice equipment for a quick workout.

This was the first time we stayed at this location. It was reasonably priced the room was clean and…read morespacious. The service was outstanding, super friendly and welcoming from checking in to checking out. Breakfast was nice, organized and clean.

Guest beware - they did not honor the third party booking rate and charged me an extra $50 post-stayread more

Hello brand new Holiday Inn Hotel by the Savannah Airport. I love your style and your unmistakable…read moreswagger. Sporting the new and improved interiors and design for the new short stay travel workers. I adore everything you've done everywhere. We enter a very nice looking lobby. Just screams out new world chic. The walnut floors, the modern chandeliers to the modern contemporary check in counter. It's just a pleasant place to enter. It's inviting and cozy at the same time. I feel like you've entered into a really nice spa setting. And that's what it is, the lobby says you're ready to relax and yes,, i definitely am. There's an elevator provided so you can take all your belongings up without utilizing the stairs. Heaven forbid we have to carry stuff up now a days. The rooms are very nice. The bed is nice and neat, it has sheets comforters and pillows. There's a window in the room, just in case you wanna look outside. A desk is provided, there's also a TV if you wanna watch some tube. The bathroom has a shower with a tub, a toilet that flushes and a sink with faucets and mirrors. Amazing!! Anyways, the staff is really nice,, they're very welcoming and from what I experienced is the epitome of southern hospitality. I enjoyed my stay here and I'll be seeing you again in the future.

Pleased with our stay at the Glo - Best Western in Pooler. The inside looked like a fairly new or…read morerecently renovated hotel - clean with stylish and modern decor. The location was great - tucked away down a quiet street but close to a lot of things and places. (Quick drive to shopping/dining in area, easy drive to the airport, close to downtown Savannah, Hilton Head, etc.) Parking was included with the stay and entrance/exit on backside by elevators was very convenient. The lobby was large and open - had the check in desk, computer station, restrooms, lots of seating, and the breakfast area. The hotel had complimentary breakfast which was ok - what you would expect; nothing fancy or great, but decent and had variety. All of the staff we interacted with were very friendly and helpful, especially John, who helped get us checked in quickly and without a hitch. Once you check in, you get a text to access your reservation and hotel details, including property info and customer service - you can text or email. I used the SMS to ask about the location of the ice machines and got a response right away. (Answer is every other floor, 2&4). Our room was as expected and pictured and was quite spacious. It came with a mini fridge, microwave, safe, and iron/board. Decent storage space between closet and various drawers built into the furniture. The bathroom was clean with decent counter/storage space. Shower was a walk in (no tub). They had bottles of shampoo and conditioner on wall. Provided a bar of soap, lotion, makeup wipe, and hair dryer. Two comments re: bathroom/shower - they should include an additional soap bar or body wash and should add some kind of shelving in the shower for personal toiletries. Water got hot and lasted, could have had better pressure but not bad by any means. Bed was comfortable and bath towels were a decent size - ie could be used by adults lol. I do wish they had a pool or hot tub, but not a big deal just a nice to have... I would recommend this Glo and stay here again!

I was so impressed by the lil hotel! I have been to a few Best Westerns in my time and this was by…read morefar the nicest! Great location near Savannah Airport for ease our last night in time. Plenty of surrounding restaurants. Lovely, warm Custumer service both when we booked using the Best Western main Custumer Service line and upon arrival at the hotel. We were checked in by Christina who was funny and charming. The lobby and rooms are adorable, modern-looking yet retro. Breakfast was fresh, tasty, and had lots of options including healthy. My only suggestion would be adding more fruit options. Especially appreciated the collaboration with lyft to get is to the airport without added charge. An awesome stay all-round.

The hotel was clean and the staff was friendly. The…read morebreakfast was good and the workers were great. I would recommend this hotel.

We were displaced and lost our home to flooding, as did many many others. We were put up here with…read morea free room by a local non profit (RH Family Connections) and we are EXTREMELY grateful for the staff here. Especially Maria, David, Tammy, and Kamisha.Every single person on this staff deserves a HUGE raise! The rooms are all filled and many have dogs. They've been letting volunteers drop off food/care packages. Just incredible! I hope the manager Deborah is extremely proud and I will be reaching out to her directly to make sure her entire staff is recognized for their great work and accommodations during this devastating time for the community.

Perfect "decompression chamber" on my way home from a work trip. The facility was impressively…read moreclean and had that newer feel. You could tell that the management takes pride in their presentation. I was relieved to see the onsite amenities. Having solid food options and a bar right there so I didn't have to go on a mission for food was perfect. A shout out to "Z" , who was efficient with the check in process during a surge of guests, but who also took the time to engage in friendly conversation. The location is perfect as it's very close to the airport. Scheduling the free shuttle was a snap. No stress, no hassle. And, of course, the DoubleTree cookie

I have stayed at this hotel several times in the past and have always had a good experience, which…read moremakes this visit even more disappointing. When we checked into our room, there was pink mold in the bathtub. I contacted the front desk expecting either a room change or for housekeeping to come clean it. Instead, we were handed bleach and expected to clean it ourselves. My husband ended up scrubbing the tub, but the strong smell of the Ecolab Lemon Lift cleaner caused my chest to start hurting, and I was left feeling very uncomfortable. To make matters worse, when I tried calling the front desk several times, the calls were answered by kitchen staff member Adisa, who repeatedly told me I had the wrong number. Later, someone named Izzy from maintenance/garbage disposal answered and said the same thing. When I went downstairs, they didn't realize I was the person who had been calling, and they were laughing and making fun of the situation. That level of unprofessionalism was shocking and completely unacceptable. The only positive part of my experience was the front desk associate. She was clearly overwhelmed but remained kind, respectful, and genuinely tried to help despite the circumstances. I am extremely disappointed by how this situation was handled. No guest should be expected to clean mold in their own hotel room, and no one should be mocked after asking for assistance. I hope management takes this review seriously, addresses the cleanliness issues, and provides additional customer service training to the staff. Unfortunately, this was the worst experience I've had here, and I hope no other guest has to go through the same thing.

My husband and I stayed at this hotel many times on our snowbird travel to and from Florida. Every…read more5 star review is true....we loved this place....until..... We booked a non refundable room for the date we planned on stopping as we usually do (April 25) Our daughter went into pre term labor and we had to fly home three days before our anticipated stay. It was an emergency After many phone calls with Hilton honors and the Savannah hotel, the manager refused our request to simply postpone our stay or credit us for a date in the near future when we certainly would have stayed there. We will never ever stay in this hotel again.

Great hotel, very friendly staff, very clean , great breakfast in the mornings…read more Outdoor pool.

I love staying at Hampton Inns. They are one or our preferred hotels. But. BIG BUT. This has got to…read morebe the most run down Hampton Inn we have ever stayed at. The lady at front desk was polite and helpful. She recommended the pizza place Romano Italian bistro. In addition to the pickup and delivery they also have a sit down restaurant 10 minutes from hotel. Good pizza. The room was a king with sleeper sofa. The bed was comfortable and clean. The couch in the room had a tear in the arm. But mattress in fold out was very nice. My son didn't complain. I am of a mind that all hotels need to do away with carpet for sanitary reasons. This room had a place on carpet that needed cleaning. I thru a towel over it. The bathroom showed lots of sadly repaired water damage from, I am sure, the currently leaking shower head. The shower was very hard to turn on and you could not turn it hard enough off to stop the dripping. Experienced maintenance man could have fixed that. Or call a plumber. Ice machines are out of order. I sent my son on a quest for a cup of ice. Extra points if he came back with both cups full. Second floor only ice working. The bathroom in lobby is out of order. The sitting room for breakfast could use some much needed upgrade. Chairs were filthy looking. Vinyl would be their friend. The pool was closed due to noncompliance by health department. Again sad. Upkeep is not this Hampton's priority. Employees were friendly and helpful with everything we needed.

I was very disappointed to learn that the pool has been closed indefinitely, yet the website still…read morelists it as an available amenity. Had this information been accurately disclosed before my stay, I would have booked a different hotel. To make matters worse, the room I reserved was unavailable because it had not been cleaned, along with several other guest rooms. Along with this, the entire 3rd floor had an odor of mildew. The door to my room was out of square and to close it, it had to be picked up and shut. This level of service is completely unacceptable and fell well below my expectations.

Incredible experience! The front desk staff were friendly and very efficient. Our room was clean…read moreand smelled good! The lady in charge of cleaning the room was amazing!! She greeted us with smiles and came rushing to open the room door because we all had our arms full. My only negative would be the pool surface should be power washed and the handicap chair to enter the pool should be replaced. I would stay here again and refer my friends and family.

First off the two front desk keepers, short elderly white woman and tall elderly white man were…read moreboth extremely rude and disrespectful towards my sister and I. For instance, there was a coffee pot setup in our "suite". It never got cleaned or replenished and when we asked for more coffee the white man at the desk insisted that there were no coffee pots in the rooms, "not in the 10 years that he lived there in the hotel". Then we had a problem with the light in the bathroom. There was no one there to fix it. The nicer man said he would place a request for first thing in the morning. We were able to fix it ourselves by turning it off and then on a few times so we called to cancel the maintenance request and the white lady was was also very rude saying there was no maintenance request and again very disrespectful to us and other customers during breakfast. Even falling asleep at the front desk. We know we paid under $100 a night but rudeness should never be allowed. Especially when we are very kind and flexible.