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    The Kitchen Company

    4.4 (13 reviews)
    Closed 9:00 am - 5:00 pm

    Services - The Kitchen Company

    Home interior design

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    Review Highlights - The Kitchen Company

    We got so much more than we dreamed of and at an affordable price thanks to Julie's excellent advice and design.

    Mentioned in 4 reviews

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    Tile Designs by Laura

    Tile Designs by Laura

    3.5
    (10 reviews)

    I just finished my first and only time ever purchasing anything from Tile Designs by Laura. As I…read morewalked out the door, Laura called me an "asshole". In the summer my wife and I visited Laura's store to get ideas for an upcoming bathroom remodel we were planning. Laura asked us some questions and told us exactly how we should do the remodel. She was pushy and dismissive of our thoughts and ideas. Ultimately, we decided to pursue other options for obtaining our tile. Fast forward to this week and our construction is starting soon and our tile for our niche in the bathtub/shower is mismatched with the rest of the tile. Because of the short notice, I opted to return to Laura's store, where I had remembered seeing similar tile before. I explained to her that we were starting our remodel this week and that we weren't able to obtain the correct penny tile and asked if she could please help. As soon as I began explaining my situation, she remembered me from the previous visit in the summer. She immediately became rude, dismissive, and said, "you don't give me the job and now you want me to bail you out? I shouldn't help you". I apologized if that's how she felt, but I was asking for her help now. She reluctantly took the order, but wouldn't even confirm that she would submit it. The next day she called (without introducing herself) and simply said "your tile is ready". I immediately drove over to her store and when I went inside thanked her for her help. She proceeded to throw the tile on the countertop with such force that I was worried she may have broken it. She accepted my payment and repeated "I shouldn't have helped you" and then proceeded to walk back to her office. As I walked out of the store, she shouted loudly so I could hear, "THAT'S THE ASSHOLE WHO ONLY WANTED THE DECORATIVE TILE." No customer should have to be treated this way.

    Experienced designer with good ideas but "oh-so-abrasive!!" She was downright insulting to us at…read moretimes. Ventured in some time ago on the recommendation of friends who are repeat customers (who I will now have a serious talk with due to our ill experience). As the customer, it is your responsibility to 1) work within our plans; 2) recommend design choices based on information we present to you; 3) suggest alternative options as needed, based on your knowledge and experience - in a RESPECTFUL and PROFESSIONAL manner. It is DEFINITELY NOT your role (or right) to disparage and belittle us for pre-existing design choices/architectural features within our home that cannot be changed or that I may not choose to change.. The conversation should concentrate on the design and steps needed to accomplish the project. I make my purchases based on fair pricing and as importantly, on the level of customer service I receive. Customer service is as important to me as the quality of the product offered at a business. I highly value supporting small businesses but only if it meets my standards. UPDATE: She submitted a response which seems to have since, been taken down. The reviews are quite mixed so it may be that if you catch her on a great day, you'll have a great experience. However, that's not good business. Whether the customer spends several hundred dollars or several thousand dollars, it should make no difference in how you treat them.

    The Kitchen Company - interiordesign - Updated August 2026

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