Eric and his team at Bank St Auto and Truck give, without a doubt, the best customer service I have…read moreever received from a business. Honestly, I've never been treated better in any business that I have patronized. The quality of work is spectacularly excellent. I appreciate you guys!! If you're looking for a truck repair and collision shop, don't bother going anywhere else but Bank St Auto and Truck. I have turned my entire extended family onto Eric and his team, and they all feel the same as I. Well done Bank St!!! You set the standard for exceptional work quality and customer service!

Bank Street Auto is the best! Excellent service, extremely professional and courteous and timely!…read more Couldn't recommend them more highly! Merry Ostrander

Excellent service and communication from staff on status of vehicle. Car was fixed perfectly and…read morereturned in dealership delivery condition. Go here.

I would highly recommend Ventura's. Not only is the work thorough and well done, but Bonnie will…read morekeep you up to date on everything and is super friendly!

Quick and easy, in and out service, good value for an automatic car wash, especially if one buys a…read moremulti pack (in May 2026 there's a spiff of four Bisons home game tickets!) For an additional fee, an interior cleaning service is available, or if you become a member, you can use an interior space to clean your car yourself (available at some locations).

I paid for a Super Kiss Plus plan and come to find out that Delta Sonic has been doing a basic wash…read moreon my car all winter. The basic wash uses a neoprene brush, that and along with their recycled water that is full of abrasive elements after washing multiple cars all day, has left scratches along both sides of my brand new 2026 vehicle. Delta Sonic's area manager Dave was very rude accused me of lying about the damages and the brush causing the damages. He refused to look up camera footage from February, March and April to prove that yes they did use those blue round neoprene brushes on my vehicle even though that was not in my plan. He reprimanded me for having less than 7,000 miles on my vehicle and told me that is a lot of miles for a new vehicle and that is where my scratches came from. I told him I live in the country and work in Buffalo so yes I have miles from driving back and forth to work every day and that would not cause parallel buff lines with scratches that trail along both sides of my vehicle. The only thing my vehicle was squeezed through since I got it was those blue neoprene brushes that should've never been used in the first place because I wasn't supposed to be getting a basic wash. I paid for a super kiss plus plan. So therefore not only did they damage my car they were charging me for a super kiss plus plan and only giving me a basic wash all winter. $1700 of damage

I'm leaving this review so other buyers know what to watch out for. I signed a full purchase…read moreagreement for a vehicle, the manager signed it, and I paid an $1,800 deposit. Because it was close to closing time, the salesperson rushed me through the paperwork so quickly that I barely had a chance to read anything -- which I now regret trusting. Minutes after leaving, the dealership called to say they had put the wrong vehicle on the paperwork -- their error -- and that I now owed $4,000 more. Instead of honoring the signed agreement or offering a meaningful solution, they offered just $600 off the new price. That's not professionalism or accountability. That's a dealership trying to fix its own mistake at the buyer's expense. If you shop here, take your time and double-check every line, because the pressure to rush through closing time cost me a deal I was ready to complete. The worst part, I actually would have purchased at the higher price had they showed me that to begin with. But the sales person partially blamed me when I told him I expected them to honor the price by saying "Stacy with all the research you did you had to know the price of the vehicle. It was an honest mistake but we showed you the numbers for 2020 and you signed for the 2020." I was absolutely appalled at this considering I really couldn't remember the price because I had driven so many different vehicles all within $5k price point and even though I asked for the copies of the paperwork, he rushed me out the door before providing them...I didn't think it was a big deal because they needed to do work to the vehicle before we paid in full. I couldn't even verify I signed paperwork he said I did during the phone call. And in the end, when sharing pictures of the papers via text, I was still missing a copy of the one and only paper I looked at super closely with the price and vehicle on it. Somehow this one conveniently "disappeared" and he proceeded to tell me I never signed a copy of that one. But it was the first document I signed and really the only one he let me read. Good riddance. What a blessing! And a lesson for me.

Honda Service department guy very aggressive and unfriendly just nasty when I go on Niagara Falls…read moreblvd their always pleasan. You pay all this money for these cars and when something is going on and you take it to them only to get a nasty worker that if you don't like your job then maybe you should be where you don't have to interact with people is crazy

There comes a time when you just find it agonizing to take your car to the dealer for a repair…read more.... well it happened to me and just let me tell you that Cassandra, one of the service advisors, was one of the most understanding, helpful and friendly persons that made my whole experience with the dealership service department totally different from what I had experienced in the past with other dealerships... It was a refreshing experience...

I had a dead battery that was under warranty on a Saturday at 3:00 in the afternoon. And I live…read morevery far from the West Herr Subaru where I bought my car. I stopped by another West Herr in Amherst and of course that wasn't where my car needed to be. But I must tell you that every single person I dealt with at West Herr Toyota was nicer and more helpful than the one before!!! They gave me a car to drive out to Orchard Park where I was given a loaner and they had my car towed to the West Herr Subaru that would cover the warranty. Truly above and beyond level of care and service from start to finish throughout this entire experience. Nicole, in the service department, kept me updated not only on the progress of my car but the weather conditions there!! Linda at the front reception desk was always pleasant and helpful in person and on the phone. In fact not one person in any location was anything but kind and helpful. I can't recommend West Herr enough.

I originally only came here because it's a preferred vendor for my insurance, but I'm glad I did…read more They were very flexible with my schedule and when I would be able to get my car in to get fixed. I had a fender bender, so the car was driveable, and I had limited availability when it originally happened. I was able to get it in the dates I needed and they originally told me a week, but it was done in 3 days! They called with updates, worked directly with the insurance so I didn't have to and made the whole process simple. Even though the location wasn't as convenient as others, I am glad I decided to use them.

I had a great experience with Carubba and felt I had to share since there are 4-5 choices for…read morecollision repairs in a 1 mile stretch on Camp. After my initial estimate from Progressive I took my car to Carubba and they handily beat the estimate and even helped me out with a rental car and on my deductible. On top of that, they have free defensive driver classes with any repair. Haven't taken them up on that yet. The waiting room is clean and has free Keuring coffee. The repair itself was done well and in a reasonable amount of time. A nice suprise was that the interior of my car was detailed, too. Not just new car smell...I mean $100 Delta Sonic level detailed. I will definitely be a repeat customer.

Great detail- however, they removed my toddler's car seat. It's a bitch to install. Also, the…read moreplace is very small on a busy street; thankfully, one of the technicians got my car out of the lot. All in all, they did a great job on my car. You know you have a messed-up back seat when your toddler says, "Uh Oh!" I suspect there was a bushel of Goldfish crackersin the back seat! Thank you, Bison Automotive!

Took my vehicle here for an inspection, will definitely be back!! Not only are they professional…read morebut so pleasant! This is the auto shop to go to! Professional, trustworthy and quick! I highly recommend!