**Subject: Formal Complaint Regarding Dangerous and Unprofessional Tow Service - April 10, 2026**
Dear Albert Ali Hassan,Owner
I am writing to file a formal complaint regarding an extremely dangerous and unprofessional towing service I experienced on April 10, 2026, at approximately 5:00 PM, involving the delivery of my 2013 Mercedes-Benz ML350 by your driver, identified as Shawn D.
This was, without question, the worst and most unsafe towing experience I have ever had.
At the time of delivery, I was waiting at the front entrance of the campground where I was staying. Approximately four minutes before the scheduled arrival, I observed my vehicle being driven past me at a high rate of speed. After waiting an additional 15 minutes, I received a call from the driver stating that I had provided the wrong address. I informed him that I had just seen him pass by and asked him to turn around.
Roughly ten minutes later, he called again, still agitated and claiming he was lost. I was able to visually locate him about one-third of a mile down the road and waved him back toward the correct location.
Upon arrival, the driver pulled into a commercial driveway and stopped in a way that blocked the entrance. I attempted to direct him to the proper access road, which is designated as a one-way route for large vehicles. Instead of following instructions, he exited the truck, continued blocking the entrance, and began yelling that he could drive wherever he wanted on the property. He then walked the property rather than following clear directions.
Despite being clearly instructed not to do so, the driver proceeded to drive the tow truck the wrong way down a one-way private road within the campground where children were present and playing. This created an extremely dangerous situation and put others at serious risk.
During this interaction, I observed that the driver had deeply red eyes and unusually large pupils, leading me to believe he may have been under the influence of drugs or alcohol. At that point, I began recording the interaction for my safety.
Unfortunately, the situation escalated further and included the following serious issues:
* The AAA towing dispatcher remained on the phone with me during the incident and recorded the driver's behavior.
* The driver engaged in threatening behavior, approaching me aggressively and making gestures as if he intended to strike me.
* He repeatedly yelled and behaved in a hostile and unprofessional manner.
* He drove the wrong way on a one-way private road after being explicitly told not to, creating a safety hazard for children and others on the property.
* He struck all four tires of my vehicle with a sledgehammer, even after I explicitly told him to stop.
* He carelessly unloaded my vehicle, causing one of the wheels to become lodged against the side of the truck (photo evidence available).
* My vehicle sustained damage as a result of his actions.
* He involved campground management unnecessarily and refused to deliver the vehicle to my rented site, instead leaving it approximately five yards off my property.
* Due to safety concerns, law enforcement was contacted.
* A formal complaint has also been filed with AAA regarding the damages and to request that your company be restricted from returning to this campground property.
I have video, photographic, and third-party recorded evidence documenting these incidents. Additionally, I formally request that you review the tow truck's onboard camera footage from approximately 5:00 PM on April 10, 2026, as it will further substantiate this complaint.
This experience was not only unprofessional but posed a serious safety risk to both myself and my property, as well as others present at the campground.
I am requesting the following:
1. A full investigation into this incident and the conduct of your driver.
2. Compensation for all damages to my vehicle.
3. A formal written apology.
4. Confirmation of disciplinary action taken against the driver.
5. Assurance that measures will be implemented to prevent this from happening to other customers.
Please respond to this complaint no later than May 15, 2026. If I do not receive a satisfactory response, I will pursue further action, including legal remedies and filing complaints with appropriate regulatory agencies.
I expect this matter to be taken seriously and addressed promptly.
Sincerely,
Randall Brown read more