Mr Billy is Heaven sent from God. His passion to go far beyond customers expectations is priceless, especially in these days of exchange for goods. Several months ago my wife bought me a new self propelled Power Smart lawn mower that turned out to be trash. Mr Billy was honest about the poor quality and mechanical engineering of that Power Smart mower and the uncertainty of repairing it due to lack of access to parts from overseas. Well he repaired it anyway. I took it home and used it. I stopped working again because it was not a good dependable mower. I was heart broken. So Mr. Billy himself left his business and "Delivered" a brand new Honda HRN 216 out the box to my home the very same day. I had just mentioned to my wife how bad I wanted and wished for a Honda mower. He drove up with it strapped to the his trailer like a brand new car straight of of the detail shop. Mr Billy is rare people. His down home personality and humor will ignite instant friendship. And that is so important these days regarding where people spend their hard earned money. I TRUST HIM and I'm sold out when it comes to small engine repairs and purchases. My new Honda mower is quiet and it is self propelled with controlled speed that adjust to the speed you set it to. I'm wanting to cut all my neighbors yard now after experiencing cutting my own with my new Honda mower. I feel excited like a kid on Christmas day. Thank You Mr Billy for making a huge difference in customer satisfaction read more

If you need help trouble shooting, servicing, and or repair work done, this is the place to go. I needed to have some work done on a newer model portable generator so I started the search for a place that had a great service record/ reputation. That's how I ended up here and looking to Mr. Billy to get my generator back in tip-top shape. I have a busy work schedule and was worried about trying to load the heavy generator by myself. While talking with Mr. Billy about an estimate, I asked about and possible pick up and delivery service, and for a small fee Mr. Billy was able to arrange pick up the next morning! When he arrived we reviewed the issues on the unit, and I no doubt that I had contacted the best service provider in H-Town. By the end of the day Mr. Billy had contacted me as he said he would, gave me an update and the final invoice amount. We made arrangements to have it delivered the next morning. When Mr. Billy arrived with generator he took the time to go over the work performed, all the details as well as the cause of the issues. All in all, very happy with the service, pricing, Mr. Billy's knowledge and professionalism. No need to look any further, give Mr. Billy a call... read more

I had a generator that I tried to use during the recent freeze and the thing did not want to run. I pulled the string and the string broke. I went to Lowes to get another string, put it on and still could not get it to start. After the freeze I took it to Billy's so this would not happen during the next disaster. When I met Billy, he was passionate and particulate about how he cares for his customers equipment. Billy gave me a run down on how to take care of the generator with regular scheduled maintenance tips that he prefers and gave me a list of such knowledge. When I picked my generator back up, he started it right up no issues and explained to me all the issues I had. He reiterated the suggestions he went over with me again when I dropped off the equipment just so that I would not have to bring it back unless there were other forces at work with it. Now that is what I call customer service, teaching and training so that his customers can save money by performing their own maintenance and spend the necessary money with him for unforeseen issues or regular wear and tear depending on usage rate. Thanks Billy I really appreciate the time and knowledge given. read more

Billy has something special going on. His attention to detail and customer satisfaction goes beyond just dropping off and picking up your equipment. I was in need of service to my lawn mower and did all the research online on what could be the problem. Literally went to 2 other shops in hopes of a better diagnosis after I attempted and failed to address the carburetor and governor. Other places said the wait would be 2 to 3 weeks and cost this much. I gave Billy a call and when I finally arrived to his shop in the process of growing, he greeted and could troubleshoot by his ear alone. Literally 10 minutes after i left I was able to get the diagnosis and got the mower back same day. Beyond that, I've got a permanent how to guide to maintain my equipment for life. I learned a few things and gained a new friend. I will be working with Billy in the future and already shared my experience with everyone I know. Can't wait to see this shop grow all across Houston and beyond. read more

Would highly recommend his services. He came in the rain and picked up my lawnmower and weedeater. During his initial inspection he called and informed me of the problems with my weedeater and when it was discovered that he would need to order a new part for it, he shopped around for the best price. He keeps you informed throughout the whole time your possessions are in his care. When he returned my lawnmower and weedeater to me, they looked brand new. Not only does he start everything up in front of you to ensure it's working properly, if he sees something he doesn't like he immediately corrects it. His prices are reasonable for the work he puts in and it's obvious that he takes pride in his work. He goes above and beyond by answering any and all questions you may have. Will definitely utilize his services again. read more

I highly recommend Billy's business. This was the first time I have used his services and I had 2 lawnmower repairs and a blower. I called Billy to set up an appointment. I needed to get someone to drop off my mowers, Billy was able to pick up my equipments because I was in his delivery area. He thouroghly explained what he was going to do for each piece of equipment and kept me updated on the progress. My equipment is running better than when it was new! It was returned cleaned and he ran me through the repairs he did again and started them up for me to see. I was very happy with the price and will be using him again for any work I need. I will also send everyone I know his way. Billy went above and beyond and other businesses would be smart if they could apply his kind of service and attention to detail. read more

Executive Summary: Very, very impressive customer service. I will bring all my garden implements to Billy for care and repair. I have a frustratingly annoying Husky weed trimmer that invariably stops working every other year. I've taken it to other places who have fixed it but don't tell me exactly what the issue is. I took it over to Billy's shop this week, arriving at 4:50 PM and expecting to drop it off. To my delight, Billy quickly assessed the issue (the carburetor needed to be adjusted) and fixed it on the spot. I teach customer service as part of my job and I will certainly be adding Billy's story to my repertoire of strong Service Excellence examples. I assume I am the latest addition to his loyal customer base, going by the myriad of products he has to fix. Really, really well done. read more

When I tried to get my generator started during the storm I ran into an issue where it was leaking gas after I tried cleaning it out myself. I ended up not using it due to the hazard it might cause. So to be prepared for hurricane season I set out to find someone to take a look at it and get it fixed. I found Billy's Small Engine Repair. When I arrived I explained my issue with the leaking gas and Billy did an inspection right there in front of me. To my surprised there was no leak. Billy explained what possibly could have been the issue at the time but assured me I did not have a leak after a thorough inspection. He was straight forward, honest and professional. He knows his stuff about small engines. I wold recommend Billy's Small Engine Repair. read more

My mower was long overdue for a tune-up and I was pleased to find that Billy could pick it up and do the work within a couple of days. He is extremely knowledgeable and thorough when he explained what he would be doing to get it in tip-top shape. When he delivered the mower it looked and ran like new! Billy is not only a very personable and friendly guy - I would say he's also a perfectionist who treats his customers and their equipment as if it were his own. I am thrilled that I will be able to call on him for all my small engine repairs (or purchase if I need to buy something else). I believe it is important to support local small businesses and Billy exemplifies the small business owner who goes above and beyond for his customers. read more

I drove from Cypress to Bill's shop & store called The Lawnmower Depot. It was a drive but worth it. I purchased a 30 inch riding mower from Bill instead of getting one from Lowe's or Home Depot because his price was better AND he prepped and delivered the mower for FREE! Great customer service, he showed us how to operate the mower plus if I ever need repairs and service, I know who to call. Also, the mower was too big for my wife, 5ft tall, she was having troubles reaching the break pedal, so Bill adjusted the mower so that my wife could operate it. Bill also gave me advice on mowing and tossed in a much plug, no extra charge. New battery, full tank of gas, free delivery... tell me Home Depot would do that! Not. Thanks Bill! read more

Billy's Small Engine Repair, was a godsend. My riding mower hadn't been working since 2019 then COVID shut down the world; I couldn't get anyone to service my mower. Until last week, I ran across Mr. Billy's shop on Google. Although it said closed, I called anyway he answered. I had no way of transporting my riding mower; Mr Billy came to picked up my mower; he fixed it in his shop and brought it back the same day. I was impressed by his professionalism; his attention to detail (cleaned up the mower, looks better than the day I purchased it), his punctuality and his way of giving me a prescription to keep my mower in tiptop shape. I am very satisfied with my experience and he will be my service person from now on. read more

There's a new rattling sound on my mower after hitting a rock recently that I was concerned about (the mower is still fully functional, just wanted to be proactive). I also don't have reliable transportation to bring my mower to a shop, so Billy came out to pick up my mower and checked it out at my home. He spent a good 15 minutes inspecting the mower and couldn't find anything that needed repair. Rather than taking it in, only to tell me later there's nothing wrong (having me spend a couple hundred dollars in the process) he suggested we save ourselves the money and just let it ride. I appreciated his honesty and insight. Will definitely be hiring him when I have something that's actually broken! read more

My wife and I just bought a Troy Bilt riding lawn mower and a push mower from Billy I have to say, this young, new business owner will be a real success. His prices on his equipment are reasonable and his customer service is exceptional. He greeted us at our truck and walked us through the operation of the mower (he had it ready to load up and go when we pulled up). He is friendly and goes then extra mile to achieve exceptional customer service. We happened across his business on facebook marketplace and it was bit of a drive from where we live near Cleveland Texas but his customer service is well worth the drive!! He has us as a customer for as long as he's in business. read more

I want to really thank you Mr Small!!! You are very good at what you do. You made this entire process so easy. I'm glad I was able to find someone to work with who displays tons of professionalism and who is very passionate at what they do. Working with you I can tell your focus is providing excellent customer, a good experience, and quality lawn equipment. Can't say anything but THANK YOU! I love my Craftsman Riding lawnmower. Now I can say I have someone dependable if I have any issues with my lawn equipment or need to purchase quality equipment. Thank you so much Billy!!! I will definitely send people your way. You deserve it! read more

What can you say! Billy is professional and knowledge. A true master at his craft. I had a harbor freight predator 3500 inverter I couldn't get to start during the Houston icemeggadon. Thankfully I had another generator to get me through and looked online to find a reputable person to get this fixed. I wasn't in a rush, but thought I better get this done before hurricane season starts. He had it for 3 weeks which considering he had 83 repair jobs when I dropped mine off from the ice storm. So 3 weeks was a quick turnaround. Stopped to get it today and left with a goodie bag. Great service and overall genuine guy! Highly recommend! read more

After searching for a couple of weeks to buy a good used lawnmower, I came across Billy's and so glad I did. Billy is the most courteous, friendly person one could meet, who is proud of the refurbishing he does on all equipment he sells. Not only does he sell them in tiptop shape, but also delivers and gives a 90 day warranty. You cannot beat that. He delivered the lawnmower which started first pull and yesterday I was able to use it for the first time and am very happy for dealing with Billy. I highly recommend checking him out first before buying another piece of garden equipment. read more

After looking at all the reviews, I decided to take my mower in to Billy's for repair and I'm sure glad I did. He looked at my mower and gave me an estimate range on the spot. When I picked it up it looked like a new mower. Billy's is very professional and totally understands what customer service means. His prices are very reasonable and the turnaround repair time is great. If you don't use Billy's for your repair work you have made a big mistake. Keep up the good work Billy and I will recommend you to all my friends and family who need small engine repair. read more

I passed over several other small engine repair places that were closer to home (Timbergrove Manor) because Billy had so many good reviews. I made a good choice. Billy is a very personable guy who has a good grasp on customer service. The cost of the maintenance/repairs on my Husqvarna self-propelled walk-behind were right in line with the estimate Billy gave me. He'd predicted having it ready within about a week, but had my mower done by the end of the same day I dropped it off! Well worth driving some extra distance to have your repairs done properly. read more

I just found this shop this week. I wish I had known about them a long time ago. Billy is great. I had a pressure washer that wouldn't start. I dropped it off on a Wednesday and he called me Friday that it was ready to pick up. Very fast turnaround and very reasonable charges for the work. I would highly recommend him to anybody in the Spring and North Houston area. Great quick service and a friendly, professional interaction. The business is now in my phone, I know where I'll be going from now on for all my yard care equipment issues. read more