From the day I visited primrose until now I have been so pleased with teachers, staff, curriculum…read moreand everything. I can't trust anyone else to leave my child with. I strongly recommend this school for all working parents. You will be so glad you made that decision.

From the owner: Primrose School of Lake Mary Heathrow offers child care and preschool programs for children 6 weeks…read moreto 5 years old in Sanford. Primrose provides a safe and nurturing environment where children thrive.

My son currently goes to this daycare and we couldn't be any happier. There is a long list of pros…read morewhen it comes to this facility. First off the staff is very friendly and personable I have never had a negative interaction with any of the staff. Second, the class sizes are really small and my son gets a lot of attention. Third, they have an app that gives you timely updates about your child. They send you daily photos and videos of your child that brightens your day. Finally this day care has advanced my son in most of his milestones. He has grown so much on the little bit amount of time he has been there.

My son has attended Wunderkid for over a year now and we couldn't be happier with the love and care…read morethe staff provides. They are communicative, respond quickly, and so patient with my little guy. So grateful for these amazing caregivers! I recommend them to anyone looking for a daycare/preschool.

I was referred to Starchild by trusted sources who praised its reputation from 15 years ago, but my…read moreexperience was disappointing. While the curriculum for older kids seems promising, the infant and toddler programs are overhyped and underdelivered. Despite advertising features like sign language or Spanish, only Japanese was offered for babies, which felt less practical for my one-year-old. I delayed enrolling my daughter to save money by transitioning her to the toddler room after her first birthday, but I was still charged the infant rate because of undisclosed milestones like walking and holding a sippy cup. For $1,500 a month, I expected more transparency and support. Cameras are outdated, staff play favorites with babies, and my daughter--who has ASD--was often overlooked because she's quiet and immobile. Babies would crawl and walk over her (literally walking) while teachers played on their phones. The solution was to put her in a bouncer for hours away from the mobile babies. These issues led me to withdraw her and find a better daycare offering one-on-one care and inclusive pricing. Management and billing practices are equally poor. I had a $3,000 balance due to their billing error, unresolved credit for missed weeks, and unauthorized charges. Despite repeated attempts to resolve the issue, my concerns were ignored, and my account was sent to collections without any proper notice--no voicemails, no letters to my house, and no emails. After the manager who initially promised to address my concerns left the company, I was referred to a different billing manager, who also failed to respond to my emails. The lack of communication and professionalism across the board is unacceptable. In hindsight, Withdrawing my child was ultimately the best decision. It led me to a daycare that better supports her needs without outdated cameras or unjustified fees. Starchild may do well with older children, but for infants and toddlers, and children with disabilities it's simply not worth the money. There's no extra attention given to babies or children with special needs. For $1,500 a month, I expect teachers to maximize opportunities for one-on-one interactions, especially during downtime--not leave my baby in a bouncer for two hours while doing paperwork so they can leave early or playing on their phones. Firing one manager didn't resolve the systemic issues at this school because the entire staff fails to follow through.

I was super excited to check out this school for my kiddo but was immediately disappointed when I…read morewent in for a tour. I was the only adult in the lobby standing at the front desk and the lady behind the counter didn't even acknowledge me for at least a solid minute until I finally spoke up and said "excuse me." Then once I explained that I was there for a tour she acted annoyed that I was interrupting her day. Tossed her pen down, rummaged around for papers, heavy annoyed breathing, etc. She even radioed another employee to come deal with me (as she made me feel). As a parent who is considering entrusting these people with my child all day, it was a horrible first impression and I will not be back. If you're going to treat me like that, how will you be treating my child? No thank you.

Veronica Ruiz is the kind of leader who makes you want to do your best work. Their mentorship is…read moreempowering, and their kindness is genuine. I am constantly impressed by how they balance the demands of the business with a deep, unwavering care for the team's morale. I feel incredibly lucky to have them in my corner."

This center has been amazing for my little one - she has been going here for over a year now and I…read morecan't say enough good things about it. The director Veronica Ruiz has been so welcoming to us and has been so supportive of our family. The "school" as we call it, has great energy within the Staff and Veronica makes us feel like family. My daughter gets so excited to see her classmates and teachers, especially waving hello to Veronica during drop offs etc., she also has learned so much at the center. It's a wonderful peace of mind to know that my little one is well taken care of there while I'm at work.

Do not recommend it! I am a single mother and I paid this school $1180/month on time never late and…read morenever had a returned check. I was willing to spend a lot because I thought this was a good school. This is not a good school. Children are always putting toys in their mouths behind each other even if one of them was sick and didn't clean them off. Put their mouth all over the windows and hardly ever cleaned. Sharing cups. When my son had a runny nose they never cleaned it unless they are going to take pictures or when they see me or my parents coming to pick them up. I spoke to the teachers multiple times about this and the director. One day my son was sitting at the table eating and when I picked him up he had dried up snot all over his face and hair, and dirt around his mouth and hands while eating. (Have pictures) Another time he was sitting at the table crying with one shoe off and snot running down in his mouth while everyone else was eating and the teachers not doing anything. When they saw me one teacher grabbed his shoe and ran over with a tissue. I asked him why is he crying and why was he walking funny. When we got home and I changed his diaper and he developed a rash that turned into a sore to where he couldn't walk, sit, or take a bath because it was burning him. It was on his inner right leg, bottom, and genitals. (Have pictures) He was completely fine when I dropped him off. No rash and no redness. The director admitted that it was not the first time it happened and she is also was blaming it on it being an understaffed issue. She hired more people. I instantly started looking for new schools. His last week he was in school for only 3 days. That week I gave them a pack of 30 pampers. I received 5 pampers back. I looked at the changing chart and it didn't add up. I started to look at how many times I bought pampers within the time he started and they have definitely been using my diapers for other children. I separated home and daycare diapers. I called about it 3 days ago and still haven't heard back. I called again and no one will pick up. He is a lot happier in another school.

My children started here in February. We don't have any complaints so far. The teachers really…read moreengage with the children and get on their level. They have an app where you can watch them in the classroom if you want. There is another app that provides a breakdown of all the things going on in the classroom that day. All the teachers have been very friendly so far and even teachers that aren't regulars in the classroom with my kids know their names and great them when they see them. They plan lots of activities and different events for the kids. They have a soccer camp and dance school that comes in as an extra option. So far, so good.

We love Kiddie Academy so much! I am so sad to be transferring schools for our daughter due to a…read moremove too far away - we have had the best experience. Olivia, the Director, is so attentive and sweet... the teachers all truly care about the kids! My daughter is so happy here. Huge benefit is they have cameras in the room which is rare to find in daycares now. Would highly recommend this place to anyone I know!!!

Terrific school. Very personable and truly care about their students and parents opinions. Ms…read more Olivia is a great leader and will listen to any concerns you have and take action. Recommend this location for any local parents.

Our son is almost three and he's attending this daycare since he was 10 months old. There's been…read morestaff changes and leadership in that time, but throughout we've had open and clear communication with management and the teachers. Ms. Skyler is a sweet teacher for the younger kids, Ms. Jess has been a wonderful teachers when our baby was in the twos room, Ms. Kita and Ms. Naya are great at creating routines and structure in the older room. Ms. Salomie and Ms. Wanda are the sweetest and most welcoming teachers. Megan has been a shining beacon in gaining insight on what management is working on and bridging any gaps between parents and staff. The teachers are all very sweet, positive attitudes and try their best to keep children engaged and progressing. They do activities, teach children to use the potty, teach cleaning up after meals, washing hands, taking turns in play, singing and dancing. Our son, like most children I imagine, goes through tough days and good days but I think everyone there truly wants the kids to thrive and so we work as a team to communicate and keep it positive. No system is perfect but communication and live camera access are wonderful things that ensure the children are priority. We even met parents that are now friends of ours and we meet outside of school to have the kids all play. My only critique on the structure is I wish the teachers had more support on cleaning. They do a great job but I think corporate should allocate funds for raises for all staff and for a floater to come in to help tidy so we get more fun time for the kids.

**Disclaimer my child is 2** My child lost his tooth on HIS…read moreFIRST DAY. I decided to not let him go back until the next week. I have never had any issues with this ever before at his previous daycare. Well, his second day back he ended up getting a cut and a black eye basically from "falling" again. I decided to take that day off to watch the cameras to see if they were doing their jobs. I sat and sat and watched the camera. The teacher was grabbing the children(s) arms above the wrist as well as the upper arm and pulling them to sit down. I watch many times the teacher(s) not paying attention and I watched a younger child laying on the floor and then another little girl stomping as hard as she could on his hands, back, and stomach. If that were my son I would have drove down in a heartbeat. I was so excited to enroll him in this daycare however THIS location IS NOT IT. Those two days he was there my child came back home starving literally crying because he was so hungry and thirsty and every time I even drove in the parking lot he would start screaming and crying and saying no no no... I have never ever had any issues like this before. On top of that him being in there 2 days I still paid his daycare fee for the two weeks which is above 300 dollars and they did not offer any composition after stating to me that they would work with me while I got my ELC transferred. Not saying that I need it, but it would have been nice of them to accommodate due to everything that happened. Please mommy's be cautious.