My 90 year old mother has lived in the independent section for 1.5 years. There is no reason for…read moreemployees to enter her apartment with their keys except for emergencies. Yet there have been 3 occasions when they unlock the door and waltz in. The most recent was a few days ago while mom was sleeping. She woke up to a stranger in her bedroom and was very creeped out. She DOES NOT FEEL SAFE at Noel. The entering woman was checking out the items in her bedroom probably looking for something to steal. She laughed when mom woke up. BEWARE management will always side with their employees and not their residents. They do not respect the citizens who live there and they dont respect their privacy. Very poorly run. Kelsey is the worst.

Noel Manor is truly beautiful inside and out! The building and grounds are stunning, such a…read moregorgeous place to call home. The staff are friendly and compassionate. Happy hour every Friday with live music, fun outings, and an all around great community. I strongly recommend this to anyone looking for assisted living.

Oakwood has a new rehabilitation facility that is wonderful. It opened in 2023. I broke my leg in…read moreNovember 2023 and had a great experience there for a month.

My husband spent a month here recovering from a partial hip replacement, from March 31 to April 28,…read more2021. A nurse/administrator checked into the room and went over all the paperwork with us. This was early afternoon. I spent the rest of the day with him, until about 7PM, and he had an adequate meal, no other encounters inquiring about his needs. I returned the next morning to find him wearing the same clothes he came in with, no one had helped him to get ready for bed, his partial dentures were left in overnight! I was appalled! I tried to find someone in charge, and I was told by a rude and stressed CNA that they were short a nurse. HIs care over the next month was very uneven; the visiting rehab staff were great, and there were some wonderful CNAs (particularly the ones from Tibet/India) but the administration there was terrible. The facility itself was abysmal; the room though large, was not cleaned well or ofter, and the bathroom was inadequate: Small bowl toilet with a lift seat that was just plain unsanitary; there was no shower. He had to be taken down the hall to a shower room, and this happened twice a week if he was lucky. The building is old, and very much needing to be replaced. I felt that I had left my dear husband in a creepy 1950's motel. Do your loved one a favor and look for a better facility.

In-home care has arrived late or not at all. office says this is not standard or ok, but it recurs…read morewithin a day or two. 2 stars because when they do show up, they are kind and competent.

I agree with the other Reviews -- 1st thing to understand: the various BrightStar's -- they are a…read moreFRANCHISE operation (picture: McDonald's) that people Buy Into: they have limited training -- I think it's just 4 days. Yes, those commercials by the founder that appear on TV -- claims are laughable! Often the spiel from the sales team is way different from what you actually get from who shows up at your door! You do Not want to place the health, well-being, security of your loved one in their poorly trained, less-than-compassionate hands.