The food is bad and they serve a lot of thin soup and sandwiches. Staff is overwhelmed and…read moreoverworked. There is constant staff turnover, from the bottom to the top of the organization. They do not clean enough and we have to go over to clean the room. We are looking for a new pace for our family member. Do NOT recommend.

Unfortunately I have to agree with the previous comments about keeping their promises. While mom…read morewas mobile and lucid and didn't require much care it was fine. As the years passed and her needs increased, the care did not keep up even when paying for the extra care. Would not recommend.

This place does not take very good care of their patients. They are not adequately staffed, and…read morethere is not a licensed person to give medications during the night.

From the owner: It is the vision of Sylvan Crossings to provide a family-like environment through dedicated…read moretraining and guidance of our employees, ensuring continuous, loving and individualized care for our residents and their families.

One of the nicest cleanest facilities I have been too. I had to place my dad there and the staff…read morewas the reason I chose Prairie Gardens. They have a great program with a lot of activities and care at the time he needed. Thank you so much for all you did for my dad!

From the owner: Specialties: Senior Care…read more Services: Assisted Living, Community Based Residential Facility, Memory Care, Senior Apartments and Housing. Locations Facts: Intersection of Main Street and O'Keefe Avenue. Behind Walmart. Convenience Factors: Handicap Accessibility, Handrails, Private Rooms, Staff Assistance.

Years ago a loved one was in the skilled nursing section of Capitol Lakes. I was struggling to…read morelower him into his wheelchair while a nursing assistant who was in the room did not lift a finger to help me. He slid to the floor. Another time I visited and my loved one was sitting in his wheelchair in a puddle of pee which had pooled on the floor. Another time I was berated by a staff member because she couldn't find his shoes, which were in his closet, like I told her. I also got accused of stealing food from the kitchen, which turned out to be unfounded. I tripped and fell coming out of the elevator because it wasn't level with the floor. Hopefully the place has improved.

Our family moved my parents into Capitol Lakes in October of 2009. Out of all tre retirement…read morefacilities located in Madison, Capitol Lakes was chosen for a host of reasons, and after almost 10 years, we are all happy with Capitol Lakes. First and foremost is the location, only 2 blocks from the square. Secondly, Capitol Lakes has multiple levels of care, including Senior Housing, Assisted Living and a Nursing Home that includes Dementia Care. In Senior Housing, all unites have a full kitchen. There are also 3 restaurants. Including The Seasons, The Cafe and The Lunchbox. There are Heated garages and large, walk-in storage lockers. There is a large health facility with 2 swimming pools, a hot tub andhigh end exercise equipment. There is an on-site beauty salon. They also provide classes, lectures and programs on a daily basis. Everyone shopping for retirement residences must take a look at Capitol Lakes!

Do not take your loved one here! My mother was in the memory care unit due to short term hospital…read moredelirium. She was supposed to have been placed in rehab. Little to no rehab occurred. Poor care - she waited for 60 minutes at times for support using the bathroom. Resulted in soiling herself which she hated. Soiled bedding was covered up with clean bedding rather than removed. Food was poor. Not uncommonly other residents were hollering for help when we were visiting mom. We actively looked for someone to help our mom and other residents. My mom ended up back in the hospital because of this place and the poor care. Following this second hospitalization, we insisted on a different facility. We refused to send her back. This place caused my mom to decline physically and mentally. She rebounded quickly after we moved her to a better facility.

Understaffed and overwhelmed. The front door of the facility has been left open for the past 2…read moredays, allowing anyone to walk in without any COVID screening and wander the halls where residents live. Meals delivered to residents in Styrofoam to go containers and zapped in a microwave. The tiny tables used in the dining areas don't provide enough legroom or space for the wheelchairs to fit comfortably. Residents who are no longer capable of eating are still brought down to meals, only to sit for the duration of the service at a table with others who are uncomfortable with the situation. Limited social activities, many of which take place in a separate building. This requires the limited staff to push the residents (in wheelchairs) across the street and back. There are many cozy looking corner rooms with furniture that nobody uses. Add more activities to encourage the residents to come out of their rooms. Welcome new residents with meet and greets. I've been to other facilities where there was more active socializing taking place on every floor. Did we choose the wrong building? If you have family members here, GET INVOLVED. Spend some time with the residents. To the owners of these facilities: build larger elevators. Build units with larger doors. Bring in some volunteers from the community and pay your staff better. I'm having a tough time seeing what we're getting for this $7500/month and already looking at other options. The pictures on yelp make me laugh. Most residents are in wheelchairs, so these pictures of chairs around tables aren't the reality. And people in wheelchairs aren't going to be lounging on any of this furniture