Nice and clean rooms, very quiet. Golf course onsite with rentals and they charge for walkers…read more Hilton Honors members receive drink coupon and buffet breakfast. Executive lounge is closed due to pandemic. No pool, they have a spa/whirlpool but at additional cost. Walking distance to TK Max (TJ Maxx) but that appears to be the only decent shopping store nearby. They play cricket in the bowl. It's was fun watching but still understand the game :-) As a Diamond member, really bummed that lounge is closed and the only replacement is a drink coupon - how is that a fair adjustment?? Shouldn't it be a $20-30 credit at the restaurant? However, the breakfast buffet is quite nice, the food is very good with a great variety.

Beautiful hotel with the best cricket course in the World. Nice large rooms, clean, AC, staff is…read morefriendly and very accommodating. Near the hotel a beautiful golf course and a wonderful spa. Great place for a nice vacation. Lots of people that go on cruises spend the night here too. I also saw a prom party and an Indian wedding. This place is packed with people and events all the time.

Unfortunately this establishment is not suitable for safe living conditions due to poor building…read moremaintenance. Our room had paint falling off the walls, a filthy carpet and mold in the shower. The owner of this establishment should be ashamed of calling this a Holiday Inn Express!

Be very careful about making refundable reservations at the hotel. I made a "flexible" reservation…read morefor two nights and for some reason I was charged $920 right away. As our plans changed, I canceled the reservation about a month ago and received cancellation confirmation email however no refund. I have been calling the hotel weekly for refund at late night and early morning hours from California. The manager is supposed to take care of this but the front desk staff cannot get a hold off the manager. I left him another message at 4:30 am in California (noon in U.K.) hoping the manager will be around. I was again told he is not around and "will call me back" in an hour. No call back again. Frustrated, hope you don't find yourself in this situation for your refunds.

This is our 3rd (4th?) Stay at the White Star. Very nicely located in Southampton, easy walk to the…read moreold town, and to the cruise terminals. The White Star is in the Oxford Street dining area. Both sides of the street are lined with small restaurants and bars. Dining is outside or inside. The pub at the White Star offers a good selection of drinks and a nice menu. The rooms vary by size and occupy the 3 floors above the pub/restaurant. All are accessed by a staircase, if you have large bags, they can store them for you. Our rooms have always been very nicely furnished an immaculately clean. There's a coffee maker, and water boiler, tea, sugar etc as well. Air conditioning is adequate, the water pressure is good and the towels big and fluffy. The staff are welcoming and attentive.

This historic inn/tavern is in the heart of Southampton, the major cruise port of the UK…read more It was formerly known as the Alliance Hotel and is where some of the Titanic passengers stayed before boarding that fateful voyage. The inn feels like an old ocean liner from the early 1900s without the opulence found later. Some of the rooms are named after former ocean liners, and thus named the White Star now for England's most famous line, owners of the Titanic and many others, now called Cunard. We had a delightful dinner. It has a pub atmosphere but a bit more upscale as a restaurant or tavern. To celebrate we got a bottle of the sparkling wine from Kent. It was quite good and went well with the meal I ordered a pheasant croquette on a bed of peas and Brussels sprouts. It was excellent My main was the chicken dish which was very well prepared and delicious. The sauce was good and the preparation better than expected for this type of establishment. The portions are substantial and I was quite full and unable to have a dessert. The waitstaff are cordial and really hustle when the crowd appears. A bit on the pricier end, especially with the wine selection, but the quality is good.

A good option for lunch, different than other Southampton lunches. A relaxed yet classy setting…read more Limited menu but good options. Had some pork scratchings while waiting for my friend, they were tasty with ample apple aauce. Shared with my friend a pork roll and toastie. Both were above and beyond the stanrd. Pork roll with large with high quality, not ground pork. The toastie was also two steps above typical fare. Ser ice was both professional and friendly.

So cute!!! Very comfy 'home' feeling…read more We popped in here for lunch today based on a friends recommendation. It's like walking into Grandmas house- very comfy and cozy, displayed glassware, and wonderful smells!!! We sat at a window seat so we could people watch, and ordered the goat cheese/croutons as an appetizer, tomato soup and slaw for my lunch and hubs had the 'streaky bacon' which was a wonderfully tender ham steak with apples and roasted veggies. It was all very tasty, I had a glass of wine and hubs had a local beer. 46 pounds total. We love their farm to table meals and we'd definitely be back. Service was friendly and efficient.

This is a newly built Premier Inn hotel. I stayed here for one night on business as I had a night…read morefield survey in the area. The first thing I noticed beside the smell of the new furniture was the willingness of all member of staff to help and the never-absent smile on their faces.I used both pay-and-display street parking and the adjacent multistory car park building to park my hire car. I enjoyed my stay in this hotel and I recommend it for anyone who is looking for a central location to the rail station and the university.

It's good, but it is little how to say simple?! I can not…read morefind hairdryer and soft home shoes there.

Lovely hotel and spa. The room offered a robe and slippers. The room was clean and comfy…read more While I didn't use the pool, it looked very nice. My colleagues who tried to use the work out room were frustrated that it couldn't be used without charging to the room. This inconvenience deterred them from using. The breakfast was good, but the service was slow. The people were pleasant, but be cautious if you're on a tight schedule

Came here on a business trip. The hotel is very quaint and rustic looking. There is a Fireplace in…read morethe main atrium/lobby that is running a real fire in the winter, so you can smell it all over the room. If thats your thing, its a very cozy lobby, with a couple of chairs in front of the fireplace and a couple of benches with tables for those that want to sit and have a drink or work. On the first day I was there, they were just starting a 5 week renovation of the Pub and restaurant area, although I never heard any banging or work from my room. The rooms were nice, appointed in the 1950s style with minimal amenities There is no safe in the room and only a couple of outlets that are strictly European. In the bathroom, there is a towel warmer that barely heats up the towels. If you want the Air Conditioning to turn on, you need to turn it on yourself. They do have flat screen TVs in the rooms and a trouser press, but that doesn't really work. Barely gets warm. I stayed here for 3 nights and was glad when I changed to a more modern hotel. If you like the quaint hotels for the architecture and charm, then this would be great. The service was very good. The breakfast in the morning was OK and buffet style with daily specials that they can make for you in the kitchen upon request. If you want coffee, they will bring that to you and you can request a latte, and it is considered a regular coffee, so there was no extra charge, if you get the breakfast included rate. Its not a great latte, but it should do the trick.

Normally I don't stay at a Moxy because the rooms are too small, and they are generally feel like…read moreclosets. This one was totally fine. It was clean, and close to everything. It appears to be the same building as Premier Inn, it's just that if you go in the door close to the water it's called Moxy, and if you go inside the door on the opposite side it's called Premier Inn. About 2 blocks out the Premier Inn side is a giant pedestrian area with hundreds of shops and a giant functioning mall, the way malls used to be in the 1980s in the USA. There's a dollar store called Poundland, a Walmart like store called Primark, there's a Marks and Spencer (like Target), John Lewis ( like Bloomies or Nordstrom). Down the road, along the sea, is a pub from the 1300s called Dancing Man Woolen Mill that had centuries of character.

We had a one night stay before our cruise. I redeemed Marriott Bonvoy points…read more The hotel is conveniently located near the Southampton cruise terminal. The hotel suggested we take a cab but we managed to pull our 24 inch luggage from the hotel. We cut through the Holiday Inn parking lot. I wouldn't recommend you walking unless you're very mobile. It took us under 15 minutes. We enjoyed the hotel. Very upbeat. We noticed a photo booth on the mezzanine and table tennis. We had a choice of 500 points or food credit $10 per person. I took the food credit as we were going to eat before leaving for the terminal the next morning. Spent about another $12 USD out of pocket. Standard breakfast food options. We also had hotel bar food for dinner the day we checked in after the two fish and chip places suggested by the hotel didn't work out. Ordered: * hubby had chicken wings * I had Mac n cheese balls * BIL had chicken curry * sis had egg rolls We each were given a free cocktail voucher. It was like a fruit punch. Also got local beer. There's a shopping center across the street. It was a Sunday so stores closed early.

Harbour Hotel Southampton is an upscale (they say 5-star) hotel that is located in Ocean Village…read moreand overlooks the harbour. It is located close to the cruise port. My husband and I stayed at this hotel for one night before we embarked on a cruise. We paid 285 pounds for the night in a standard-double room. Our international flight landed in the morning. Many weeks earlier, the hotel's concierge had helped us to hire a chauffeur from a different business to drive us from the airport to the hotel. That concierge left his job, so unfortunately for several weeks, I received no responses to my emails. The chauffeur and I communicated, and he picked us up from the airport and drove us to the hotel. The hotel building had beautiful architecture that resembled the shape of a yacht. My husband and I arrived at the hotel at 9 AM, but checkin was at 3 PM. The front desk stored our suitcases while we waited several hours for a room to become available. To kill time, we visited many businesses around the town, and we ate lunch in the hotel's HarBAR on 6th restaurant, which I reviewed separately. Many other customers got rooms ahead of us. We got our room at 2:12 PM. The room was clean and stylish and was in very good condition. The bed was comfortable, and the water had a very good temperature and pressure. I appreciated that a shower cap was in the bathroom. The shampoo and conditioner worked fairly well to clean and moisturize my hair. The television was a bit small. Checkout in the morning was easy. The new concierge was fantastic. He spoke very nicely with us, stapled our cruise tags onto our suitcases, and even remembered my husband's name. He also drove us to the nearby cruise port on time.

Beautiful location and lovely, friendly and caring staff! The main entrance is off the road past…read morethe lift gate for cars and faces the Blue Jasmine restaurant. Accessible entrance and lifts are in the lobby. Stairs were also easy to find and use. It is clean, bright, and has a relaxed ocean vibe. Our room overlooked the harbor, we could see the Queen Mary 2, and it was quiet. There were binoculars in the room that were fun to use! We were on the 5th floor so during the day and evening we could hear the chairs and furniture scraping the floor in the rooftop bar (on the 6th floor). Not terrible, but next time I'd prefer not to be on the fifth floor. The bed was comfortable but oddly the comforter barely fit the bed - we had to sleep in the center of the bed because the comforter was not wide enough to reach beyond the edge of the bed when we weren't in it. There cannot be an outlet in the bathroom by law, so using the hair dryer was also a challenge. There is a big full length mirror near the bathroom, but no outlet nearby and the hairdryer cord was not long enough. Fortunately there was a nice makeup mirror in the bathroom I was able to move and could prop up on the tissue box on the desk to see my hair while I dried it. Keeping the makeup mirror on the desk (where there is natural light) is a good idea because the lighting in the bathroom is terrible. Loved the chairs and colors in the room. Plenty of closet space and drawers. There is also a snack closet - look for the price list! We ate at the rooftop bar twice. When we arrived in the afternoon we had drinks and a pizza - both great! Jon was wonderful & helpful! We came back for breakfast the next morning. The buffet was perfect for me - the overnight oats were delicious as was the yogurt (very tangy) and fresh fruit. Hubby had some buffet items and eggs Benedict which he enjoyed. We would definitely stay here and dine here again!

Wonderful staff and an amazing drag show headlined with Ruffles. These ladies can Sing! A…read morewonderful night out in Southampton. Go for an evening of fun!

We love this bar, staff so friendly, great atmosphere whether your LGTBQIA or not all are made…read morewelcome. Wheelchair accessible but you just need to ask staff to get the ramp

Every person who works here is wonderful and deserves more than 5 stars. They've suggested places…read moreto tour, how to get there, etc. They all are friendly and kind. But the amenities lack. They're somehow out of restaurant napkins and tissues. So they gave us drink napkins and toilet paper instead. I'm shocked that no one got in their car and went to a supply house or a market or something. It's Monday and they ran out of vegan breakfast sausage on Saturday, so they still don't have any. I know that things aren't immediate, but as part of the Hilton Doubletree network, how come they're running so lean and mean? I've never stayed at a hotel that just ran out of things and don't understand why they have no way to recover from that. As well, we're in a "King Deluxe" room, where the closed window blows in cold air (we showed a front desk team member how we rolled a towel onto the window sill to stop the cold air from going further. He explained that the "old windows" do that.). There are NO drawers except for a small piece of furniture that has 3 two foot wide drawers, and a shelf in the closet and on the open bedside tables. We opted to work out of our suitcases and just not unpack. We had the "Do not disturb" sign on the first day until we went out late afternoon, so our room was never cleaned and my husband took out our trash. The next day no one came so when we saw someone from Housekeeping, we asked if she could ask someone to clean our room because we had wet towels in the bathroom. I don't really understand what is going on, it's almost like Fawlty Towers. As nice as everyone is, I've stayed in nicer places - just about anywhere I've ever stayed. Even Days Inn has supplies. So, if you sneeze or want to wipe your mouth after eating, you better bring your own supplies.

The Basil Fawlty of the DoubleTree by Hilton Southampton…read more In more than 20 years as a Hilton Honors Diamond member, I've never been spoken to in public by a Hilton manager the way I was at this hotel. A simple request after waiting over an hour (after check in time) received the filthiest attitude in response! The individual who identified himself as the hotel manager (Ben English) was smug beyond belief, condescending, sarcastic, and unnecessarily confrontational. It was one of the most astonishing displays of customer service I've experienced from a global hospitality brand. I've since contacted Hilton Corporate directly because this doesn't appear to be an isolated incident. Reading through numerous guest reviews, particularly on @yelp, I found repeated complaints describing the same dismissive attitude and lack of professionalism from this same person. It genuinely leaves me asking: why has this behaviour been allowed to continue? A manager sets the standard for the entire hotel. If multiple guests are reporting the same experience over an extended period, that's no longer a one-off complaint--it's a leadership issue. The irony is that if Basil Fawlty were running a DoubleTree, he'd probably be told to tone it down. This felt less like checking into a Hilton and more like walking onto the set of Fawlty Towers. I have contacted Hilton Corporate to deal with this clown who is dragging their name into the dirt!