My experience with this firm was unfortunately quite disappointing. I had scheduled a consultation with Emily for Friday, May 3rd at 9:30 AM. However, upon checking the Zoom link provided at 9:20 AM on the day of the appointment, I found it to be invalid. After reaching out to their office, I was assured by Emily that she would investigate the issue and, if necessary, contact me by phone. Regrettably, I never received any follow-up communication from her.
Shortly thereafter, I received an automated text message indicating that their Probate department was temporarily on hold and not accepting new cases. Understandably perplexed, I called back and spoke with Rachel, who seemed unaware of the situation and even chuckled at the notion. She assured me that she would reach out to Emily and Eunice and someone would contact me promptly. However, despite this assurance, no one from the firm ever got back to me.
Feeling increasingly frustrated, I made another attempt to contact the office and spoke with Eunice. Unfortunately, she too seemed unaware of my previous interactions and provided me with vague information about their case acceptance process, mentioning a monthly review which, evidently, had already taken place and they couldn't accept any new clients. She said this takes place on the 1st of each month. However, it is May 3rd and no one reached out to me, I spoke with four people and a random automated text message is how I found out that they didn't want to meet with me?
The lack of communication and coordination within this firm is concerning, to say the least. It's disheartening that I was not informed of their inability to take on new cases until after my scheduled consultation time had passed. Effective communication is paramount in any professional setting, especially in legal matters where clarity and reliability are crucial.
Given my experience, I cannot in good conscience recommend this business to others. If their communication is this lacking, it raises serious doubts about their competence and reliability, particularly when dealing with legal proceedings or important documents. I urge anyone seeking legal assistance to explore alternative options. read more